Customer Service Lead Jobs in Georgia
Customer Service Lead jobs in Georgia concentrate heavily in retail, financial services, healthcare administration, and telecommunications, with demand at every level from frontline team lead to senior operations supervisor. Atlanta, Savannah, and Augusta are the most active hiring metros, anchored by major employers like Delta Air Lines, NCR Voyix, and Aflac, which maintain large customer operations workforces across the state. The most in-demand specialties include contact center team leadership, omnichannel support coordination, and client escalation management. Find a role that fits below and apply directly.
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Job Summary
Traffic Sales & Profit (TSP) is a leading business education and coaching company dedicated to helping Black entrepreneurs build, grow, and scale profitable businesses.
TSP provides business owners with the strategies, systems, resources and community needed to achieve sustainable growth. Through live events, coaching programs, masterminds, and educational experiences, we help entrepreneurs strengthen their marketing, increase sales, improve operations, develop leadership skills and build long-term wealth.
At TSP, we're passionate about delivering practical, results-driven education and creating an environment where entrepreneurs have the tools, support and accountability to turn their business goals into measurable success.
OUR CORE VALUES
We Strive for Excellence. We Do More with Less. We Promote Personal Development. We Make It Happen. We Are Accountable for Our Actions. We Win Through Collaboration
Customer Service: The Customer Service Coordinator role will be providing exceptional customer service to our internal and external customers, including our Mastermind clients and members of our general community.
Office Lead: This role will ensure the day to day office environment is organized, functional and ready to support the team and visitors.
This role will also interact with team members while being adaptable, proactive, resourceful, and efficient and maintain a high level of professionalism and confidentiality. Our ideal candidate has a genuine appreciation and understanding of protocol, discretion and is able to accept and assume responsibility. This candidate will also have the ability to interpret and make decisions in accordance with prescribed procedures and practices of the company.
CUSTOMER SERVICE COORDINATOR DUTIES:
- Answer support calls and make sure to provide excellent customer service for our Mastermind clients and general community.
- Receive and process customer requests via the customer support portal for our mastermind clients and general community.
- Conduct outbound calls to support events.
- Manage customer expectations and customer information (data in the system).
- Manage the customer requests and ensure these are followed through in a timely and efficient manner.
- Process the daily shipping requests, pack, and ship material daily.
- Update the customer about status and progress on his/her requests in a proactive manner.
- Follow through on any shortfalls or compromised service levels.
- Escalate unresolved concerns to the manager or other functions.
- Follow, create, update and manage SOPs to effectively complete all tasks.
OFFICE LEAD DUTIES:
- Point of contact for all facilities activity, including meeting vendors, deliveries, office upkeep and organization
- Maintain and update office phone lists, email distribution lists, and other similar systems.
- Rosewood Event: Room preparation, setup, materials, booking management.
- Restock Snacks, Coffee, Teas, Creamer...etc Keep Coffee maker clean and filled with water.
- Ensure printers are operational, connected to the network, and stocked with ink and paper at all times
- Responsible for all Zoom Administration including assigning lines, troubleshooting errors, or updating configurations
- Maintain office supplies and inventory for all items, staying within budget.
- Follow, create, update and manage SOPs to effectively complete all tasks.
- Perform other duties assigned due to the need of the business.
- Work on special projects to support company initiatives.
Pay: From $25.00 per hour
Expected hours: 20.0 per week
Work Location: Hybrid remote in Duluth, GA 30096
See All 31 Customer Service Lead Jobs in Georgia
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Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Customer Service Lead Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
- Circle K24
- PetSmart2
- Burlington Stores2
- Verida1
- Tyler New Media1T
Top Industries Hiring
- Retail
What Georgia Employers Look For
The qualifications that appear most often in customer service lead jobs across Georgia.
- Two or more years of customer service experience in a team lead or supervisory capacity
- Demonstrated ability to coach, schedule, and performance-manage a customer-facing team
- Proficiency with CRM platforms such as Salesforce, Zendesk, or comparable systems
- Strong written and verbal communication skills for escalation handling and reporting
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Availability for shift flexibility including evenings, weekends, or rotating schedules
Customer Service Lead Jobs in Georgia: Frequently Asked Questions
How do you become a customer service lead in Georgia?
Most customer service lead roles in Georgia do not require a state-issued license, so the path runs through demonstrated frontline experience and internal or external promotion. Georgia employers typically look for candidates who have spent time as a customer service representative, then moved into a senior rep or shift supervisor role. Large contact centers and retailers across metro Atlanta and Savannah often post for leads from within, so building tenure at an established employer is a reliable route. A degree in business or communications strengthens a candidacy, but consistent performance metrics and team mentorship experience carry more weight in most hiring decisions.
Which companies hire customer service leads in Georgia?
Employers hiring customer service leads in Georgia right now include Circle K, PetSmart, and Burlington Stores, based on current listings on Migrate Mate as of November 2026. Georgia's concentration of corporate headquarters, major airlines, and insurance carriers means customer operations teams here tend to be large and hire leads on a rolling basis.
Which Georgia cities have the most customer service lead jobs?
Duluth, Fayetteville, and Alma are the Georgia cities with the most customer service lead openings. Atlanta dominates due to its density of corporate headquarters, financial services firms, and large contact centers, while Savannah's growth in logistics and port-adjacent commerce drives demand there, and Augusta's healthcare and government services sector supports a steady volume of customer operations roles.
Are there remote customer service lead jobs in Georgia?
Yes, and more than many fields, because customer service lead work is largely communication and system-based rather than tied to a physical location. About 9% of customer service lead openings tied to Georgia are remote or hybrid as of November 2026, reflecting how widely Georgia employers have adopted flexible models since the expansion of distributed contact center operations. Roles focused on quality monitoring, escalation oversight, and virtual team coaching tend to be the most consistently remote.
How can I get hired as a customer service lead in Georgia with little or no experience?
The most realistic entry path is starting as a customer service representative at a Georgia employer with a structured internal promotion track, then building toward a lead title. Companies like large Atlanta-based financial services firms and statewide healthcare systems regularly move high-performing reps into lead roles within a year. Applying to positions titled senior representative, customer service associate, or team captain creates the lateral foothold needed. Completing a supervisor readiness or team lead certification through a Georgia Technical College System workforce development program adds a credential that signals leadership intent to hiring managers even without a prior lead title on your resume.
Where can I find and apply to customer service lead jobs in Georgia?
You can find and apply to customer service lead jobs in Georgia on Migrate Mate, which lists current Georgia openings across industries and metro areas. Search the listings, find roles that fit your background and location, and apply directly to the ones that match.
See All 31 Customer Service Lead Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
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