Customer Service Lead Jobs in Georgia
Customer Service Lead jobs in Georgia concentrate heavily in retail, financial services, healthcare administration, and telecommunications, with demand at every level from frontline team lead to senior operations supervisor. Atlanta, Savannah, and Augusta are the most active hiring metros, anchored by major employers like Delta Air Lines, NCR Voyix, and Aflac, which maintain large customer operations workforces across the state. The most in-demand specialties include contact center team leadership, omnichannel support coordination, and client escalation management. Find a role that fits below and apply directly.
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Showing 5 of 29+ Customer Service Lead jobs
Position Summary
Duties & Responsibilities
- Perform all Customer Service Advisor duties at an advanced level, serving as a role model in delivering exceptional customer experiences, building trust, and resolving complex or escalated customer concerns.
- Serve as a subject matter expert on products, services, systems, and shop procedures, providing accurate recommendations, technical explanations, and guidance to customers and team members.
- Act as a key holder for the service center, responsible for opening and closing the store as scheduled, completing all required operational, cash-handling, and security procedures.
- Serve as the primary point of contact and leader on duty when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to company policies.
- Mentor, train, and onboard Customer Service Advisors, sharing best practices in communication, service recommendations, and sales techniques to support team performance.
- Support management by assisting with interviewing and evaluating candidates and providing ongoing feedback to support team development.
- Partner closely with technicians and management to ensure accurate, efficient, and customer-focused service operations while identifying opportunities to drive sales and improve customer retention.
- Promote a safe, compliant, and team-oriented work environment by modeling and enforcing safety standards, effective communication, and collaboration during all assigned shifts.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- High school diploma or equivalent required.
- Three to five (3-5) years of service industry experience.
- Valid Driver's License.
- In-depth knowledge of automotive service, maintenance and parts.
- Strong understanding of service center operations, safety standards and customer service best-practices.
- Advanced communication and customer service skills, with proven ability to influence and resolve complex situations.
- Strong mentoring, coaching, and training skills.
- Conflict resolution and problem-solving skills.
- Ability to handle escalated customer issues with professionalism and confidence.
- Ability to coach and guide less-experienced team members while maintaining personal workload.
- Ability to identify process improvements and contribute to service center performance goals.
- Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
- Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
- Frequent standing and walking for long periods of time.
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
- Climb up and down ladders to retrieve and stock merchandise.
- Communicate effectively in person, by telephone, or by using telecommunications equipment.
- Enters and locates information on computer.
- Presents information to small and large groups.
- Visually verifies information, often in small print.
- Safely operates a motor vehicle.
- Medical, dental, and vision benefits
- Life insurance
- Short Term Disability
- Supplemental benefits
- 401(k) with company match
- PTO and holiday pay
- On-demand pay partner (DailyPay)
- Reduced benefits available for part-time team members
- $11.00 to $18.00 per hour based on experience
- Sales commission
- Flat Rate on labor hours produced
Position Summary
Duties & Responsibilities
- Perform all Customer Service Advisor duties at an advanced level, serving as a role model in delivering exceptional customer experiences, building trust, and resolving complex or escalated customer concerns.
- Serve as a subject matter expert on products, services, systems, and shop procedures, providing accurate recommendations, technical explanations, and guidance to customers and team members.
- Act as a key holder for the service center, responsible for opening and closing the store as scheduled, completing all required operational, cash-handling, and security procedures.
- Serve as the primary point of contact and leader on duty when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to company policies.
- Mentor, train, and onboard Customer Service Advisors, sharing best practices in communication, service recommendations, and sales techniques to support team performance.
- Support management by assisting with interviewing and evaluating candidates and providing ongoing feedback to support team development.
- Partner closely with technicians and management to ensure accurate, efficient, and customer-focused service operations while identifying opportunities to drive sales and improve customer retention.
- Promote a safe, compliant, and team-oriented work environment by modeling and enforcing safety standards, effective communication, and collaboration during all assigned shifts.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- High school diploma or equivalent required.
- Three to five (3-5) years of service industry experience.
- Valid Driver's License.
- In-depth knowledge of automotive service, maintenance and parts.
- Strong understanding of service center operations, safety standards and customer service best-practices.
- Advanced communication and customer service skills, with proven ability to influence and resolve complex situations.
- Strong mentoring, coaching, and training skills.
- Conflict resolution and problem-solving skills.
- Ability to handle escalated customer issues with professionalism and confidence.
- Ability to coach and guide less-experienced team members while maintaining personal workload.
- Ability to identify process improvements and contribute to service center performance goals.
- Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
- Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
- Frequent standing and walking for long periods of time.
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
- Climb up and down ladders to retrieve and stock merchandise.
- Communicate effectively in person, by telephone, or by using telecommunications equipment.
- Enters and locates information on computer.
- Presents information to small and large groups.
- Visually verifies information, often in small print.
- Safely operates a motor vehicle.
- Medical, dental, and vision benefits
- Life insurance
- Short Term Disability
- Supplemental benefits
- 401(k) with company match
- PTO and holiday pay
- On-demand pay partner (DailyPay)
- Reduced benefits available for part-time team members
- $11.00 to $18.00 per hour based on experience
- Sales commission
- Flat Rate on labor hours produced
See All 29 Customer Service Lead Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Customer Service Lead Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
- Circle K23
- Pep Boys2
- PetSmart1
- Sharecare1
- FedEx Office1
Top Industries Hiring
- Retail
What Georgia Employers Look For
The qualifications that appear most often in customer service lead jobs across Georgia.
- Two or more years of customer service experience in a team lead or supervisory capacity
- Demonstrated ability to coach, schedule, and performance-manage a customer-facing team
- Proficiency with CRM platforms such as Salesforce, Zendesk, or comparable systems
- Strong written and verbal communication skills for escalation handling and reporting
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Availability for shift flexibility including evenings, weekends, or rotating schedules
Customer Service Lead Jobs in Georgia: Frequently Asked Questions
How do you become a customer service lead in Georgia?
Most customer service lead roles in Georgia do not require a state-issued license, so the path runs through demonstrated frontline experience and internal or external promotion. Georgia employers typically look for candidates who have spent time as a customer service representative, then moved into a senior rep or shift supervisor role. Large contact centers and retailers across metro Atlanta and Savannah often post for leads from within, so building tenure at an established employer is a reliable route. A degree in business or communications strengthens a candidacy, but consistent performance metrics and team mentorship experience carry more weight in most hiring decisions.
Which companies hire customer service leads in Georgia?
Employers hiring customer service leads in Georgia right now include Circle K, Pep Boys, and PetSmart, based on current listings on Migrate Mate as of August 2026. Georgia's concentration of corporate headquarters, major airlines, and insurance carriers means customer operations teams here tend to be large and hire leads on a rolling basis.
Which Georgia cities have the most customer service lead jobs?
Alma, Evans, and Helen are the Georgia cities with the most customer service lead openings. Atlanta dominates due to its density of corporate headquarters, financial services firms, and large contact centers, while Savannah's growth in logistics and port-adjacent commerce drives demand there, and Augusta's healthcare and government services sector supports a steady volume of customer operations roles.
Are there remote customer service lead jobs in Georgia?
Yes, and more than many fields, because customer service lead work is largely communication and system-based rather than tied to a physical location. About 0% of customer service lead openings tied to Georgia are remote or hybrid as of August 2026, reflecting how widely Georgia employers have adopted flexible models since the expansion of distributed contact center operations. Roles focused on quality monitoring, escalation oversight, and virtual team coaching tend to be the most consistently remote.
How can I get hired as a customer service lead in Georgia with little or no experience?
The most realistic entry path is starting as a customer service representative at a Georgia employer with a structured internal promotion track, then building toward a lead title. Companies like large Atlanta-based financial services firms and statewide healthcare systems regularly move high-performing reps into lead roles within a year. Applying to positions titled senior representative, customer service associate, or team captain creates the lateral foothold needed. Completing a supervisor readiness or team lead certification through a Georgia Technical College System workforce development program adds a credential that signals leadership intent to hiring managers even without a prior lead title on your resume.
Where can I find and apply to customer service lead jobs in Georgia?
You can find and apply to customer service lead jobs in Georgia on Migrate Mate, which lists current Georgia openings across industries and metro areas. Search the listings, find roles that fit your background and location, and apply directly to the ones that match.
See All 29 Customer Service Lead Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find Customer Service Lead Jobs