Customer Service Lead Jobs in Georgia
Customer Service Lead jobs in Georgia concentrate heavily in retail, financial services, healthcare administration, and telecommunications, with demand at every level from frontline team lead to senior operations supervisor. Atlanta, Savannah, and Augusta are the most active hiring metros, anchored by major employers like Delta Air Lines, NCR Voyix, and Aflac, which maintain large customer operations workforces across the state. The most in-demand specialties include contact center team leadership, omnichannel support coordination, and client escalation management. Find a role that fits below and apply directly.
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Veterinary Client Service Coordinator / Front Desk Lead
Russell Ridge Animal Hospital – Lawrenceville, GA
Full-Time | $18–$22/hour, based on experience | Benefits Available
Are you great with people, organized under pressure, and the person others naturally turn to when something needs to get done?
Russell Ridge Animal Hospital is looking for a Veterinary Client Service Coordinator / Front Desk Lead to help lead our client service team and create an exceptional experience for our clients, patients, and staff.
We are part of Georgia Veterinary Associates (GVA), a privately owned veterinary group serving the North Metro Atlanta community. We believe great veterinary care starts well before a patient enters an exam room—and our front desk team plays a critical role in making that happen.
This is more than a receptionist position. We are looking for someone who can be a leader at the front desk: someone who communicates well, keeps the team organized, solves problems, supports coworkers, and knows how to take care of clients even when the hospital gets busy.
What You'll Do
You'll work alongside our management and veterinary teams to help oversee the day-to-day operation of the front desk, including:
- Leading and supporting our Client Service Representative team
- Helping maintain an efficient, organized front desk and appointment flow
- Providing outstanding client service in person and over the phone
- Handling challenging client situations professionally and confidently
- Scheduling appointments appropriately and helping prioritize urgent patient needs
- Ensuring accurate client communication, documentation, payments, and follow-up
- Coaching and training front desk team members
- Helping establish accountability and consistency within the CSR team
- Communicating effectively between clients, doctors, technicians, assistants, and management
- Identifying workflow problems and helping develop solutions
- Jumping in wherever needed—we are a team, and leadership here means being willing to help
Who We're Looking For
Our ideal candidate is:
- Friendly, professional, and genuinely enjoys working with people
- An excellent communicator
- Organized and able to manage multiple priorities at once
- Comfortable making decisions and solving problems
- Able to give direction and hold team members accountable while maintaining a positive workplace
- Calm and compassionate when working with emotional or frustrated pet owners
- Dependable and willing to take ownership of their role
- Comfortable working in a busy, multi-doctor veterinary hospital
- Interested in growing professionally and taking on additional responsibility over time
Previous veterinary experience is strongly preferred. Previous supervisory, lead CSR, reception lead, or management experience is a plus.
Experience with veterinary practice-management software, particularly AVImark, is also a plus.
Schedule
This is a full-time, in-person position at our Russell Ridge location in Lawrenceville.
Russell Ridge is open seven days a week, so weekend availability is required. The schedule will include a combination of weekday and weekend shifts based on hospital needs.
Compensation & Benefits
$18–$20 per hour, based on experience and qualifications.
Full-time team members are eligible for our benefits package, including applicable health and other employee benefits, paid time off, and veterinary care benefits.
Most importantly, this position offers room to grow! We are looking for someone who wants to become an important part of our leadership team—not someone simply looking for their next front desk job.
Why GVA?
Georgia Veterinary Associates is privately owned, which means decisions about our hospitals, our employees, and our patients are made by people who actually work in our practices.
Our goal is to provide exceptional veterinary medicine while creating a workplace where talented people can build long-term careers.
Our core values are I CARE: Innovation, Care, Accountability, Respect, and Engage. We are looking for someone who can bring those values to our client service team every day.
If you're an experienced veterinary CSR who is ready for the next step or an established front desk leader looking for a place where you can make an impact, we'd love to hear from you.
Apply today and tell us a little about your veterinary, customer service, and leadership experience.
Pay: $18.00 - $22.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Uniform allowance
- Vision insurance
Work Location: In person
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Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Customer Service Lead Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
- Circle K21
- Pep Boys3
- Serenity Healthcare2
- PetSmart1
- Earth Fare1
Top Industries Hiring
- Retail
What Georgia Employers Look For
The qualifications that appear most often in customer service lead jobs across Georgia.
- Two or more years of customer service experience in a team lead or supervisory capacity
- Demonstrated ability to coach, schedule, and performance-manage a customer-facing team
- Proficiency with CRM platforms such as Salesforce, Zendesk, or comparable systems
- Strong written and verbal communication skills for escalation handling and reporting
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Availability for shift flexibility including evenings, weekends, or rotating schedules
Customer Service Lead Jobs in Georgia: Frequently Asked Questions
How do you become a customer service lead in Georgia?
Most customer service lead roles in Georgia do not require a state-issued license, so the path runs through demonstrated frontline experience and internal or external promotion. Georgia employers typically look for candidates who have spent time as a customer service representative, then moved into a senior rep or shift supervisor role. Large contact centers and retailers across metro Atlanta and Savannah often post for leads from within, so building tenure at an established employer is a reliable route. A degree in business or communications strengthens a candidacy, but consistent performance metrics and team mentorship experience carry more weight in most hiring decisions.
Which companies hire customer service leads in Georgia?
Employers hiring customer service leads in Georgia right now include Circle K, Pep Boys, and Serenity Healthcare, based on current listings on Migrate Mate as of September 2026. Georgia's concentration of corporate headquarters, major airlines, and insurance carriers means customer operations teams here tend to be large and hire leads on a rolling basis.
Which Georgia cities have the most customer service lead jobs?
Atlanta, Alpharetta, and Fayetteville are the Georgia cities with the most customer service lead openings. Atlanta dominates due to its density of corporate headquarters, financial services firms, and large contact centers, while Savannah's growth in logistics and port-adjacent commerce drives demand there, and Augusta's healthcare and government services sector supports a steady volume of customer operations roles.
Are there remote customer service lead jobs in Georgia?
Yes, and more than many fields, because customer service lead work is largely communication and system-based rather than tied to a physical location. About 0% of customer service lead openings tied to Georgia are remote or hybrid as of September 2026, reflecting how widely Georgia employers have adopted flexible models since the expansion of distributed contact center operations. Roles focused on quality monitoring, escalation oversight, and virtual team coaching tend to be the most consistently remote.
How can I get hired as a customer service lead in Georgia with little or no experience?
The most realistic entry path is starting as a customer service representative at a Georgia employer with a structured internal promotion track, then building toward a lead title. Companies like large Atlanta-based financial services firms and statewide healthcare systems regularly move high-performing reps into lead roles within a year. Applying to positions titled senior representative, customer service associate, or team captain creates the lateral foothold needed. Completing a supervisor readiness or team lead certification through a Georgia Technical College System workforce development program adds a credential that signals leadership intent to hiring managers even without a prior lead title on your resume.
Where can I find and apply to customer service lead jobs in Georgia?
You can find and apply to customer service lead jobs in Georgia on Migrate Mate, which lists current Georgia openings across industries and metro areas. Search the listings, find roles that fit your background and location, and apply directly to the ones that match.
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