Customer Service Lead Jobs in Pennsylvania
Customer Service Lead jobs in Pennsylvania concentrate in retail, financial services, healthcare administration, and telecommunications, with active hiring at every level from team lead to senior customer experience supervisor. Philadelphia, Pittsburgh, and Allentown are the largest markets, where employers like Comcast, Highmark Health, and Wawa have deep, ongoing hiring needs for customer service leads. The most in-demand specialties are escalation management, workforce coaching, and omnichannel support operations. Find a role that fits below and apply directly.
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Shift Availability
Time Type
ESSENTIAL DUTIES:
The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
- Greets customers as they enter the area and thanks customers as they leave.
- Gives assistance and offers suggestions or recommendations to the customer.
- Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
- Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
- Reports to work on time and follows the dress and appearance code.
Facility Condition: Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:
- Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
- Inspects store facilities and equipment for safety, cleanliness, and proper working order.
- Contacts maintenance for repair when needed.
Merchandising: Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries.
- Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
- Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
Sales Controls: Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits.
Financial Controls: Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions.
- Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
- May receive and sign vendor deliveries and verify quality and quantity of product.
- Follows Company and/or brand guidelines for product breakage or spoilage.
Staffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.
- Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.
- Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.
- Assists with counseling of employees and provides feedback to help employees improve performance.
- May provide direction for managing the fast food service area of the store.
- Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.
Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
- Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
Administrative: Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports.
- Keeps and ensures all employees keep accurate time keeping records.
- May take inventory of supplies and equipment.
- Attends job-related meetings (may be required to work irregular hours).
Provides regular and predicable onsite attendance.
- Complete daily store reports and other duties as assigned by the Store Manager.
JOB REQUIREMENTS:
- High school diploma or GED preferred.
- Experience in retail sales preferred.
- Ability to work with the equipment, tools and materials listed above.
- Ability to work as scheduled including arriving to work on time.
- Ability to communicate information and ideas so others will understand.
- Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
- Ability to perform essential duties and physical functions described below.
- Ability to work in the conditions described below.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical activity inventory of the position includes:
- Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
- Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
- Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
- Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.
- Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
- Able to reach overhead for objects
- Ability to bend and twist at waist
- Ability to communicate orally
- Ability to operate a cash register and/or computer keyboard
- Ability to stoop, kneel, squat, bend, push, and pull
- Ability to work alone
- Be exposed to occasional noise
- Ability to stand and/or walk for an entire shift
- May require climbing a ladder to store and retrieve materials or place and remove signs
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes:
- Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
- Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer.
- Exposure to occasional noise.
- Work with minimum direction and periodic supervision.
JOB DESCRIPTION ACKNOWLEDGMENT
This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.
Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Hiring Range: $17.50 to $18.00
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
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See All 29 Customer Service Lead Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Customer Service Lead Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
- Circle K12

- PetSmart3

- DHL2

- Arby's2

- TJ Maxx2

What Pennsylvania Employers Look For
The qualifications that appear most often in customer service lead jobs across Pennsylvania.
- At least two years of experience supervising or mentoring a customer service team
- Demonstrated ability to coach agents on call quality and resolution metrics
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong conflict resolution skills with experience handling escalated customer issues
- Experience tracking team KPIs including CSAT, FCR, and average handle time
- Associate or bachelor's degree in business, communications, or a related field preferred
Customer Service Lead Jobs in Pennsylvania: Frequently Asked Questions
How do you become a customer service lead in Pennsylvania?
Most customer service leads in Pennsylvania move into the role after building experience as frontline representatives and demonstrating consistent performance on metrics like resolution rate and customer satisfaction. Pennsylvania does not require a state-issued license for this role. Employers typically look for a combination of hands-on team support, informal mentorship, and familiarity with workforce management tools. A degree in business or communications strengthens a candidacy, though many large Pennsylvania employers promote from within based on performance.
Which companies hire customer service leads in Pennsylvania?
Pennsylvania customer service lead roles are posted by Circle K, PetSmart, and DHL and others right now, based on current listings on Migrate Mate as of September 2026. Pennsylvania's concentration of large insurers, cable and telecom providers, and regional retail headquarters means steady, recurring demand for this role across multiple industries.
Which Pennsylvania cities have the most customer service lead jobs?
Hanover, Lancaster, and Coraopolis post the most customer service lead openings in Pennsylvania. Philadelphia leads because of its density of financial services firms, healthcare networks, and corporate headquarters, while Pittsburgh's strength in insurance and technology drives consistent hiring, and Allentown benefits from its role as a regional hub for logistics, retail, and utility companies with large customer-facing operations.
Are there remote customer service lead jobs in Pennsylvania?
Yes, and more than most fields, since customer service lead work is largely desk-based and manageable over video and chat tools. About 0% of customer service lead openings tied to Pennsylvania are remote or hybrid as of September 2026, reflecting broad employer acceptance of distributed team supervision. Coaching, quality assurance review, and escalation handling are the parts of the role most commonly performed remotely.
How can I get hired as a customer service lead in Pennsylvania with little or no experience?
The most realistic entry path is starting as a customer service representative at a large Pennsylvania employer and pursuing a team lead or senior agent role within the same organization. Companies like Comcast and Highmark Health regularly promote internally and run structured development programs for high-performing frontline staff. Moving from an adjacent role such as a customer service trainer, quality assurance analyst, or scheduling coordinator is another common route. Earning a customer service certification through a recognized workforce development program adds a credible edge for external applicants without prior lead titles.
Where can I find and apply to customer service lead jobs in Pennsylvania?
You can find and apply to customer service lead jobs in Pennsylvania on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that fit your experience and location, and apply directly to each one.
See All 29 Customer Service Lead Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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