Customer Service Lead Jobs in California
Customer Service Lead jobs in California are concentrated in Los Angeles, San Francisco, and San Diego, where large consumer-facing employers and tech-driven service operations generate steady demand at the team lead and senior associate level. Roles in retail operations, financial services, and SaaS customer success are among the most active specialties, with companies like Bank of America, Apple, and Salesforce maintaining significant California-based service teams. The market rewards candidates who combine coaching experience with escalation handling and cross-functional coordination skills. See the openings below and apply to the ones that match your experience.
Find Customer Service Lead JobsOverview
Showing 4 of 29+ Customer Service Lead jobs
Essential Functions
Oversee daily customer communications, inquiries, and complaints, ensuring customer satisfaction.
Manage transactions in ERP which include quotes, SOs, delivery, and returns.
Incoterm knowledge
Perform contract review on customer POs and liaise with various departments, including Sales, Procurement, Finance, Quality, Warehouse & Logistics, to fulfill sales targets and Key Performance Indicators (KPIs).
Coordinate with Sales and Procurement teams to update system backlogs for any shipping schedule changes.
Comply with company policies and procedures and provide support for ASAT, IMEX, and external/internal audit requirements.
Perform other tasks assigned by the supervisor.
Leading and developing a team to drive the operation excellence in Customer Service functions.
Set team objectives, monitor performance, and ensure achievement of Key Performance Indicators (KPIs).
Provide coaching, training, and performance feedback to foster professional growth.
Promote collaboration, accountability, and a high-performance culture within the team.
This is a Non-Exempt position and is eligible for Overtime.
Education and/or Experience
- Bachelor’s degree in accredited university is required or equivalent experience of not less than 3 years of supervisory experience.
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Benefits/Salary
- The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. The salary range for this position is $70K to $85K
Essential Functions
Oversee daily customer communications, inquiries, and complaints, ensuring customer satisfaction.
Manage transactions in ERP which include quotes, SOs, delivery, and returns.
Incoterm knowledge
Perform contract review on customer POs and liaise with various departments, including Sales, Procurement, Finance, Quality, Warehouse & Logistics, to fulfill sales targets and Key Performance Indicators (KPIs).
Coordinate with Sales and Procurement teams to update system backlogs for any shipping schedule changes.
Comply with company policies and procedures and provide support for ASAT, IMEX, and external/internal audit requirements.
Perform other tasks assigned by the supervisor.
Leading and developing a team to drive the operation excellence in Customer Service functions.
Set team objectives, monitor performance, and ensure achievement of Key Performance Indicators (KPIs).
Provide coaching, training, and performance feedback to foster professional growth.
Promote collaboration, accountability, and a high-performance culture within the team.
This is a Non-Exempt position and is eligible for Overtime.
Education and/or Experience
- Bachelor’s degree in accredited university is required or equivalent experience of not less than 3 years of supervisory experience.
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Benefits/Salary
- The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. The salary range for this position is $70K to $85K
See All 29 Customer Service Lead Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in California
Where California roles are concentrated, by current openings.
Customer Service Lead Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- Dunn Edwards13
- Pep Boys2
- FedEx Office2
- Burlington Stores2
- Revolve1
Top Industries Hiring
- Insurance
What California Employers Look For
The qualifications that appear most often in customer service lead jobs across California.
- 3 or more years of customer service experience with at least 1 year in a lead or supervisory role
- Demonstrated ability to coach, mentor, and develop frontline customer service representatives
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong escalation management skills and experience resolving complex customer issues
- Familiarity with California labor compliance requirements including meal break and scheduling rules
- Associate or bachelor's degree in business, communications, or a related field preferred
Customer Service Lead Jobs in California: Frequently Asked Questions
How do you become a customer service lead in California?
The most direct path is to build frontline customer service experience at a California employer and then move into a lead role internally or through a targeted external search. No state-issued license is required for customer service leads in California. Employers typically look for candidates who have spent time as a senior representative or team coordinator, have handled escalations independently, and can demonstrate coaching results. Completing a business communication or leadership certificate from a California community college can strengthen applications for roles at larger organizations.
Which companies hire customer service leads in California?
Employers hiring customer service leads in California right now include Dunn Edwards, Pep Boys, and FedEx Office, based on current listings on Migrate Mate as of August 2026. California's concentration of financial services firms, technology companies, and large retail operations means consistent openings for leads who can manage both in-person and digital service channels.
Which California cities have the most customer service lead jobs?
San Diego, Irvine, and Orange have the most customer service lead openings in California. Los Angeles dominates due to its scale across retail, entertainment, and financial services, while San Francisco and San Jose reflect the tech sector's demand for customer success leads, and San Diego draws openings from its healthcare and defense-adjacent service operations.
Are there remote customer service lead jobs in California?
Yes, and more than most fields. About 11% of customer service lead openings tied to California are remote or hybrid as of August 2026, reflecting how much of the role's core work, such as queue monitoring, coaching via video, and CRM management, translates cleanly to distributed environments. Roles tied to on-site retail or physical contact centers are the exceptions most likely to require in-person presence.
How can I get hired as a customer service lead in California with little or no experience?
The most realistic entry point is landing a senior customer service representative role at a large California employer and pursuing a team lead promotion from within. Companies like Kaiser Permanente, Wells Fargo, and Apple regularly hire associate-level service staff and run internal leadership development tracks that can move strong performers into lead roles within a year or two. Building a record of handling escalations, training new hires informally, and earning a customer service or team leadership certificate from a California community college program gives candidates a measurable edge when applying externally.
Where can I find and apply to customer service lead jobs in California?
You can find and apply to customer service lead jobs in California on Migrate Mate, which lists current California openings. Search the listings, find roles that fit your background and preferred location, and apply directly to the ones that match.
See All 29 Customer Service Lead Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Customer Service Lead Jobs