Support Analyst Jobs in Georgia
Support Analyst jobs in Georgia are concentrated in Atlanta, Augusta, and Savannah, where large employers like NCR Voyix, Delta Air Lines, and the Georgia Department of Human Services maintain substantial IT and operations support teams. Demand runs from junior help-desk roles to senior technical support positions, with the strongest specialization needs in enterprise software, healthcare IT, and financial systems support. Georgia's technology corridor around the Atlanta metro keeps this one of the more active markets in the Southeast. Scan the live roles below and apply to whichever ones fit.
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Position Information
The Technical Support Analyst position is supporting the Sheriff’s Office. The position is leveraging the County’s Help Desk system to provide support for technical issues, diagnose of both hardware (Desktops and Laptops) and software for line of business applications for law enforcement.
The schedule is Monday-Friday from 8:00 AM - 5:00 PM. Will also require some on-call hours. This is not a remote work from home position.Essential Functions
Leads and coordinates daily work activities of assigned co-workers: confers with supervisor to obtain direction regarding work assignments and priorities; organizes tasks in order to complete assigned work; monitors status of work in progress and inspects completed work; confers with co-workers; assists with complex/problem situations; provides technical expertise; and assists with training and instructing co-workers regarding operational procedures and proper use of equipment.
Provides user support to County employees for computer hardware, software and peripherals: identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users' needs; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules.
Troubleshoots end-user problems: responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' hardware and software; and utilizes diagnostic tools and other resources as appropriate.
Installs and maintains computer hardware, software, and peripherals: ensures availability and proper operation of products for installation; schedules installations; migrates old system data to new system; tests installed products per agency standards; and completes installations and conversions in timely manner and with minimal disruption to customer.
Conducts training programs for County staff regarding hardware, software, and peripherals as assigned: revises user training manuals and lesson plans; selects training times/locations based on users' needs; answers questions and provides information during and after training; and conducts one-on-one training sessions as needed.
Reviews and analyzes computer hardware and software functions and operations: identifies deficiencies, modifications and upgrade needs; and conducts testing of patches and upgrades in test environment.
Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and websites to increase knowledge of technical and business operations; and attends conferences, workshops, and training sessions as appropriate.
Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.
Performs other related duties as assigned.
Minimum Qualifications
Associate Degree in Information Technology, or related field required; supplemented by three years of experience providing end user technical support for the County; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Preferred Qualifications- Experience with Active Directory.
- Experience with PC Deployment/Mobile Devices and Mobile Routers.
- Support of Line of Business Applications for Law Enforcement (Jail Management/Records Management).
- Strong analytical and problem-solving skills.
Licenses and Certifications
Must possess and maintain a valid Driver's License.
Physical Abilities
Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
Sensory Requirements
Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal-opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
Position Information
The Technical Support Analyst position is supporting the Sheriff’s Office. The position is leveraging the County’s Help Desk system to provide support for technical issues, diagnose of both hardware (Desktops and Laptops) and software for line of business applications for law enforcement.
The schedule is Monday-Friday from 8:00 AM - 5:00 PM. Will also require some on-call hours. This is not a remote work from home position.Essential Functions
Leads and coordinates daily work activities of assigned co-workers: confers with supervisor to obtain direction regarding work assignments and priorities; organizes tasks in order to complete assigned work; monitors status of work in progress and inspects completed work; confers with co-workers; assists with complex/problem situations; provides technical expertise; and assists with training and instructing co-workers regarding operational procedures and proper use of equipment.
Provides user support to County employees for computer hardware, software and peripherals: identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users' needs; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules.
Troubleshoots end-user problems: responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' hardware and software; and utilizes diagnostic tools and other resources as appropriate.
Installs and maintains computer hardware, software, and peripherals: ensures availability and proper operation of products for installation; schedules installations; migrates old system data to new system; tests installed products per agency standards; and completes installations and conversions in timely manner and with minimal disruption to customer.
Conducts training programs for County staff regarding hardware, software, and peripherals as assigned: revises user training manuals and lesson plans; selects training times/locations based on users' needs; answers questions and provides information during and after training; and conducts one-on-one training sessions as needed.
Reviews and analyzes computer hardware and software functions and operations: identifies deficiencies, modifications and upgrade needs; and conducts testing of patches and upgrades in test environment.
Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and websites to increase knowledge of technical and business operations; and attends conferences, workshops, and training sessions as appropriate.
Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.
Performs other related duties as assigned.
Minimum Qualifications
Associate Degree in Information Technology, or related field required; supplemented by three years of experience providing end user technical support for the County; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Preferred Qualifications- Experience with Active Directory.
- Experience with PC Deployment/Mobile Devices and Mobile Routers.
- Support of Line of Business Applications for Law Enforcement (Jail Management/Records Management).
- Strong analytical and problem-solving skills.
Licenses and Certifications
Must possess and maintain a valid Driver's License.
Physical Abilities
Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
Sensory Requirements
Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal-opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
See All 54 Support Analyst Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Support Analyst Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Georgia Employers Look For
The qualifications that appear most often in support analyst jobs across Georgia.
- Associate or bachelor's degree in information technology, computer science, or a related field
- Demonstrated experience troubleshooting hardware, software, and network connectivity issues
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong written and verbal communication skills for user-facing support interactions
- Familiarity with Active Directory, Microsoft 365, and Windows operating environments
- CompTIA A+ or ITIL Foundation certification preferred for mid-level and senior roles
Support Analyst Jobs in Georgia: Frequently Asked Questions
How do you become a support analyst in Georgia?
Most support analyst roles in Georgia require at minimum an associate degree in information technology or a related field, with many employers preferring a bachelor's degree. Georgia does not issue a state license for this role, so hiring decisions center on education, certifications like CompTIA A+ or ITIL Foundation, and demonstrated technical experience. Building hands-on skills through Georgia Technical College System programs or university IT programs at Georgia Tech or Kennesaw State gives candidates a strong foundation.
Which companies hire support analysts in Georgia?
Georgia support analyst roles are posted by BK Behavior, 4P Consulting, and Sage and others right now, based on current listings on Migrate Mate as of November 2026. Georgia's large base of corporate headquarters, state agencies, and healthcare systems means consistent demand from employers spread well beyond the traditional tech sector.
Which Georgia cities have the most support analyst jobs?
Atlanta, Georgia, and Alpharetta have the most support analyst openings in Georgia. Atlanta dominates hiring given its density of Fortune 500 headquarters, financial services firms, and state government agencies, while Augusta and Savannah benefit from large healthcare systems and military installations that generate steady IT support demand in those markets.
Are there remote support analyst jobs in Georgia?
Yes, and more than most fields. About 70% of support analyst openings tied to Georgia are remote or hybrid as of November 2026, reflecting how much of the work involves software, ticketing systems, and virtual communication rather than hands-on hardware. Roles focused on software troubleshooting, cloud application support, and enterprise platform administration are the most likely to offer fully remote arrangements.
How can I get hired as a support analyst in Georgia with little or no experience?
The most realistic entry path is an IT help-desk or desktop support role, which Georgia employers routinely fill with candidates who hold a CompTIA A+ certification even without a degree. Large Georgia healthcare systems like Emory Healthcare and Piedmont Health, as well as state agencies, regularly bring on entry-level IT support associates through structured onboarding programs. Lateral moves from customer service or data entry roles are common, especially when paired with a Georgia Technical College System certificate in IT support or networking.
Where can I find and apply to support analyst jobs in Georgia?
You can find and apply to support analyst jobs in Georgia on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that match your experience and location, and apply directly to whichever positions fit.
See All 54 Support Analyst Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find Support Analyst Jobs