Support Analyst Jobs in Ohio
Support Analyst jobs in Ohio are consistently in demand, with strong hiring concentrated in financial services, healthcare IT, and manufacturing technology sectors at levels from entry-tier help desk roles to senior enterprise support positions. Columbus, Cleveland, and Cincinnati drive the largest share of openings, where established employers like Nationwide, Cleveland Clinic, and Kroger Technology maintain ongoing support analyst needs. Ticketing systems, cloud infrastructure support, and ERP platform experience are the specialties Ohio employers request most often. Scan the live roles below and apply to whichever ones fit.
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For more information about the position and to apply, please visit: https://www.governmentjobs.com/careers/cityofhilliard
Under the direct supervision of the Lieutenant, the Investigative Support Analyst is responsible for researching, analyzing, and compiling information from various sources to create crime pattern advisories and intelligence reports related to criminal investigations.
Essential Functions of Work:
Analyzes information from various sources to identify crime patterns, methods of operation, and the identification of suspects.
Enters information into and performs searches of computer databases.
Prepares crime advisory reports for both internal and external consumers to include maps and charts to illustrate locations and frequency of events.
Analyzes text messages, cell tower data, call detail records, and other digital information to identify suspects and criminal activity.
Prepares documents for court presentations.
Maintains contact with other law enforcement agencies to exchange information.
Researches social media and other open sources for suspect and crime pattern information.
Review and research tips received from the public.
Assist with new hire background information at the direction of a background investigator.
Completes investigative progress reports to update case information.
Attends meetings and briefs agency leadership on specific crimes and crime patterns.
Attend agency and position specific training.
Performs other duties as assigned.
Typical Qualifications:
Associate's degree from an accredited college or university with a focus on criminology, sociology, data analytics, or related field.
One year of experience working with a law enforcement or military agency conducting research, analysis, and writing detailed reports, or working in a related field with equivalent experience and training.
Possess or obtain a valid Ohio driver’s license.
Ability to successfully pass an extensive background investigation.
Ability to effectively communicate both orally and in writing.
Skilled use of Microsoft Office and other investigative software platforms.
Ability to effectively use technology related to current business standards; computers and software related to positions and profession.
Ability to communicate with the public, peers, superiors, and other City officials and employees in an effective, tactful, and courteous manner.
Ability to maintain confidentiality in the handling of sensitive events and issues.
Ability to establish and maintain effective working relationships with superiors and peers.
Work Conditions:
Office setting with limited travel. Primary hours are during the day with weekends off.
Flexibility in duty hours for the scheduling of special events or major criminal investigations.
Job Type: Full-time
Pay: $60,900.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Work Location: In person
See All 35 Support Analyst Jobs in Ohio
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Find Support Analyst JobsSupport Analyst Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Support Analyst Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Energy
- Education
- Law & Legal Services
What Ohio Employers Look For
The qualifications that appear most often in support analyst jobs across Ohio.
- Associate or bachelor's degree in information technology, computer science, or a related field
- Hands-on experience with help desk or ITSM ticketing platforms such as ServiceNow or Jira
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Familiarity with Active Directory, Microsoft 365, and Windows OS administration
- CompTIA A+ or CompTIA Network+ certification preferred by many Ohio employers
- Clear written and verbal communication skills for end-user documentation and escalation
Support Analyst Jobs in Ohio: Frequently Asked Questions
How do you become a support analyst in Ohio?
Most Ohio employers require at least an associate degree in information technology or a related field, though a bachelor's degree is preferred for corporate or enterprise roles. Ohio does not issue a state license for support analysts, so the path centers on education, vendor certifications like CompTIA A+ or Microsoft certifications, and practical experience gained through IT help desk or technician roles at Ohio companies, hospitals, or universities.
Which companies hire support analysts in Ohio?
Companies currently hiring support analysts in Ohio include Worldpay, RELX, and Marathon Petroleum, per current listings on Migrate Mate as of August 2026. Ohio's concentration of large insurance carriers, regional bank headquarters, and integrated health systems means sustained demand well beyond peak hiring seasons.
Which Ohio cities have the most support analyst jobs?
Columbus, Dayton, and Cincinnati account for the most support analyst openings in Ohio. Columbus leads because it is home to major insurance, financial services, and technology company headquarters, while Cleveland's large health system footprint and Cincinnati's corporate and logistics base each generate steady IT support hiring across their surrounding suburban areas.
Are there remote support analyst jobs in Ohio?
Yes, and more than many technical roles, because a meaningful share of support analyst work involves software troubleshooting, ticketing, and communication that translates well to remote environments. About 44% of support analyst openings tied to Ohio are remote or hybrid as of August 2026, reflecting how broadly distributed the role has become. Application support, cloud platform assistance, and tier-two software help desk positions tend to be the most remote-eligible specialties.
How can I get hired as a support analyst in Ohio with little or no experience?
The most realistic entry path is a help desk technician or IT support specialist role, which large Ohio employers like Ohio State University Medical Center, KeyBank, and Nationwide use as a direct pipeline into analyst positions. Earning a CompTIA A+ certificate before applying gives candidates a concrete credential that resonates with Ohio hiring managers. Associate-level IT programs at Columbus State Community College or Cuyahoga Community College also connect graduates directly to local employer recruiting pipelines.
Where can I find and apply to support analyst jobs in Ohio?
You can find and apply to support analyst jobs in Ohio on Migrate Mate, which lists current Ohio openings updated in real time. Search the available roles, identify the ones that match your experience and location preference, and apply directly to each one that fits.
See All 35 Support Analyst Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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