Client Services Manager Jobs in Ohio

Position Summary

Shipyard Sports & Events Center is a premier sports and fitness facility in Celina, Ohio, offering leagues, tournaments, batting cage rentals, indoor golf simulator rentals, open gym time, events, and other recreational programming for athletes and families of all ages.

We are looking for an energetic, friendly, and dependable Concessions & Client Services Associate to join our team. This position plays an important role in creating a positive experience for everyone who visits Shipyard, from athletes and families to tournament guests and facility rental clients.

The ideal candidate enjoys working with people, can multitask in a busy environment, and takes pride in providing excellent customer service. This position will primarily focus on concessions operations, guest services, event support, client assistance, and maintaining a clean and welcoming facility.

Evening and weekend availability is strongly preferred, as these are some of our busiest operating hours.

Responsibilities

• Operate the Shipyard concessions area during leagues, tournaments, events, and regular facility hours.
• Prepare and serve food, snacks, and beverages while following all applicable food safety and facility procedures.
• Accurately process cash, credit/debit card, and other customer transactions.
• Maintain accurate cash handling and notify management of any discrepancies.
• Restock food, beverages, supplies, and other concession items as needed.
• Monitor inventory and communicate low-stock items to management.
• Keep the concession area, counters, equipment, and customer areas clean and organized.
• Provide friendly, efficient, and professional service to all guests.
• Answer customer questions regarding concessions, facility services, programs, events, and schedules.

Client Services

• Welcome athletes, families, teams, coaches, and facility guests as they arrive.
• Assist clients with facility questions, program information, registrations, rentals, and general requests.
• Check in participants and guests for leagues, tournaments, events, and other activities.
• Assist clients with field, court, batting cage, golf simulator, and other facility rentals as directed.
• Help clients understand Shipyard policies, procedures, schedules, and facility guidelines.
• Respond to guest concerns and work with management to resolve issues appropriately.
• Provide a positive and professional experience from arrival through departure.

Event & Facility Support

• Assist with setup and teardown for leagues, tournaments, camps, rentals, and special events.
• Help ensure event areas are clean, organized, and ready for participants and spectators.
• Monitor common areas and communicate facility needs or maintenance concerns to management.
• Assist with equipment setup, cleanup, and basic facility tasks as needed.
• Support other Shipyard staff during busy events and peak operating periods.
• Help maintain a safe, clean, organized, and welcoming environment throughout the facility.

Administrative & Operational Support

• Answer incoming phone calls and assist customers with general questions.
• Assist with program registrations, payments, and other customer transactions.
• Maintain accurate customer and transaction information.
• Use point-of-sale and computer systems to process transactions and access information.
• Maintain confidentiality of customer and employee information.
• Follow all Shipyard policies and procedures.
• Perform other duties as assigned by management.

Requirements & Qualifications

• Excellent written and verbal communication skills.
• Friendly, outgoing personality with a strong customer-service mindset.
• Ability to interact professionally with children, teenagers, adults, coaches, athletes, and families.
• Previous customer service, concessions, restaurant, retail, or hospitality experience preferred.
• Previous experience handling cash or operating a point-of-sale system preferred.
• Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
• Strong attention to detail and ability to multitask.
• Dependable and punctual with the ability to work independently and as part of a team.
• General knowledge or interest in sports is preferred.
• Basic computer skills and familiarity with email and Microsoft Office.
• Ability to stand for extended periods and perform routine cleaning, stocking, setup, and teardown duties.
• Evening and weekend availability preferred.

Pay: From $12.00 per hour

Expected hours: 10.0 – 20.0 per week

Work Location: In person