Customer Service Representative Jobs in Indianapolis, IN
Customer Service Representative jobs in Indianapolis are in strong demand, concentrated downtown near the Circle Centre corridor, in the Keystone at the Crossing business district, and across the Castleton area, with active hiring in insurance, healthcare, and financial services. Employers currently posting openings include State of Indiana, Planet Fitness - National Fitness Partners, and R1 RCM. See the openings below and apply to the ones that match your experience.
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Showing 5 of 105+ Customer Service Representative jobs
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Department of Health (IDOH):
The Indiana Department of Health’s mission is to promote, protect, and improve the health and safety of all Hoosiers so that they can reach their optimal health regardless of where they live, learn, work, or play.
Role Overview:
This position is overall responsible for the accurate and timely handling of large amounts of data pertaining to the Vital Records for those citizens with connections to the State of Indiana. This position involves research for problem solving and interaction with, including, but not limited to, citizens, family members, attorneys, placement agencies, government agencies, and local health departments in assuring accurate records are being issued to those qualified to receive information they are requesting from the state relative to birth, death and marriage certificates.
Salary:
The salary for this position traditionally starts at $34,216.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
The essential functions of this role are as follows:
- Compile information relative to the assigned program area.
- Coordinate correspondence for information requests.
- Organize and maintain current and historical files related to the program.
- Organize program reports, applications, and maintain consultative services.
- Maintain and organize program assets.
- Prepare all program related training materials.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
What You'll Need for Success:
Individuals in this role should minimally be able to articulate or demonstrate the following:
- General knowledge of the program area.
- Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations.
- Ability to gather and compile program materials.
- Ability to communicate effectively.
- Ability to operate effectively in a group decision-making process.
- Tact in dealing with other agency personnel and the public.
- Basic knowledge of accounting principles.
A degree is not required.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Department of Health (IDOH):
The Indiana Department of Health’s mission is to promote, protect, and improve the health and safety of all Hoosiers so that they can reach their optimal health regardless of where they live, learn, work, or play.
Role Overview:
This position is overall responsible for the accurate and timely handling of large amounts of data pertaining to the Vital Records for those citizens with connections to the State of Indiana. This position involves research for problem solving and interaction with, including, but not limited to, citizens, family members, attorneys, placement agencies, government agencies, and local health departments in assuring accurate records are being issued to those qualified to receive information they are requesting from the state relative to birth, death and marriage certificates.
Salary:
The salary for this position traditionally starts at $34,216.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
The essential functions of this role are as follows:
- Compile information relative to the assigned program area.
- Coordinate correspondence for information requests.
- Organize and maintain current and historical files related to the program.
- Organize program reports, applications, and maintain consultative services.
- Maintain and organize program assets.
- Prepare all program related training materials.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
What You'll Need for Success:
Individuals in this role should minimally be able to articulate or demonstrate the following:
- General knowledge of the program area.
- Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations.
- Ability to gather and compile program materials.
- Ability to communicate effectively.
- Ability to operate effectively in a group decision-making process.
- Tact in dealing with other agency personnel and the public.
- Basic knowledge of accounting principles.
A degree is not required.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
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Find JobsCustomer Service Representative Job Market in Indianapolis
Who's Hiring
- State of Indiana13
- Planet Fitness - National Fitness Partners13
- R1 RCM8
- GetGo4
- MAERSK4
Customer Service Representative Jobs in Indianapolis: Frequently Asked Questions
How do I get a customer service representative job in Indianapolis?
Focus your search on Indianapolis's strongest hiring sectors: insurance carriers clustered along the North Meridian corridor, healthcare systems on the north and west sides, and financial services firms downtown. Candidates who can demonstrate experience with high-volume inbound calls, CRM platforms, or healthcare billing codes stand out locally. Applying directly through company career portals for major Indianapolis employers and targeting contact center operations in the Castleton and Keystone areas gives you the broadest access to open roles.
Which companies hire customer service representatives in Indianapolis?
Indianapolis customer service representative roles are posted by State of Indiana, Planet Fitness - National Fitness Partners, and R1 RCM and others right now, based on current listings on Migrate Mate as of September 2026. Indianapolis draws a mix of large insurance carriers, regional health networks, and financial services firms that run sizable customer-facing operations from their local headquarters or regional hubs.
Are there remote customer service representative jobs in Indianapolis?
Yes, customer service representative work is well-suited to remote arrangements given its phone and digital-first nature. About 0% of customer service representative openings tied to Indianapolis are remote or hybrid as of September 2026, reflecting how broadly Indianapolis employers have adopted flexible staffing for this role. Roles handling insurance claims support and healthcare member services are especially common in remote or hybrid formats among Indianapolis-area employers.
How can I get a customer service representative job in Indianapolis with little or no experience?
The most realistic entry path in Indianapolis is through contact centers run by insurance and healthcare companies, which regularly hire candidates without prior professional experience and provide paid training. Retailers at Castleton Square Mall and the Fashion Mall at Keystone hire seasonal and part-time customer service staff that can convert to full-time roles. Highlighting any experience resolving problems for customers, even in informal or volunteer settings, and obtaining a basic CRM or customer service certification helps candidates compete for these entry-level openings.
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