Customer Success Representative Jobs in Virginia
Customer Success Representative jobs in Virginia are concentrated in Northern Virginia, Richmond, and the Hampton Roads region, where technology firms, federal contractors, and financial services companies maintain large customer-facing operations. Employers like Booz Allen Hamilton, Leidos, and Capital One have built substantial customer success teams in the state, with consistent demand for specialists in SaaS onboarding, enterprise account management, and government client support. Openings range from entry-level associate roles to senior and team lead positions across both commercial and public-sector accounts. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 54+ Customer Success Representative jobs
Do you care about data privacy? Do you excel in relationship management and have a technical background?
If so, we encourage you to join our creative, energetic team that cares deeply about protecting personal data. We're on a mission to bring clarity and transparency to businesses and consumers when it comes to data privacy. If you're passionate about privacy, thrive in collaborative environments, and enjoy overcoming challenges, we want to hear from you!
Clarip's patented Hybrid Artificial Intelligence technology is leading the fast growing Data Privacy industry. Our technology is used by the Fortune 500 companies to help protect customer data and comply with the privacy laws around the world. We’re seeking a Customer Success Manager with strong technical fluency and experience supporting enterprise clients in a SaaS environment. In this role, you’ll lead onboarding, guide customers through implementation, and ensure they achieve long-term value from our platform. You’ll serve as the primary point of contact for high-value accounts and play a key role in customer satisfaction, retention, and growth.
Key Responsibilities
- Build and maintain strong relationships with enterprise clients
- Lead onboarding, technical setup, workflow configuration, and product training
- Deliver clear product demonstrations and guide customers through advanced features
- Set expectations, monitor account health, and proactively address risks
- Communicate value, ROI, and best practices throughout the customer lifecycle
- Collaborate with Sales, Product, and Engineering to ensure seamless client experiences
- Capture meeting notes, track customer-reported issues, and ensure timely resolution
- Advocate for customer needs and contribute feedback to improve the product
- Identify upsell opportunities and support account expansion
- Ensure customer satisfaction and retention at every stage of engagement
Qualifications
- Bachelor’s degree in Computer Science or related field (required)
- 4–5 years of experience in Customer Success, Technical Account Management, or Client Support
- Experience working in a SaaS or technology company
- Comfortable with CRM tools, SaaS platforms, integrations, and data-driven workflows
- Experience with data privacy or cybersecurity software is a plus
- Strong communication, presentation, and relationship-building skills
- Proven ability to manage multiple enterprise clients simultaneously
- High ethical standards, honesty, and transparency
- Self-motivated, proactive, and results-driven
- Collaborative team player with a customer-first mindset
What We Offer
- Career growth in a rapidly expanding technology company
- Competitive compensation and performance-based advancement
- Medical, vision, and dental benefits
- Mission-driven, collaborative work environment
- Paid vacation and flexible time off
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- Software implementation: 5 years (Required)
Work Location: Hybrid remote in Falls Church, VA 22043
Do you care about data privacy? Do you excel in relationship management and have a technical background?
If so, we encourage you to join our creative, energetic team that cares deeply about protecting personal data. We're on a mission to bring clarity and transparency to businesses and consumers when it comes to data privacy. If you're passionate about privacy, thrive in collaborative environments, and enjoy overcoming challenges, we want to hear from you!
Clarip's patented Hybrid Artificial Intelligence technology is leading the fast growing Data Privacy industry. Our technology is used by the Fortune 500 companies to help protect customer data and comply with the privacy laws around the world. We’re seeking a Customer Success Manager with strong technical fluency and experience supporting enterprise clients in a SaaS environment. In this role, you’ll lead onboarding, guide customers through implementation, and ensure they achieve long-term value from our platform. You’ll serve as the primary point of contact for high-value accounts and play a key role in customer satisfaction, retention, and growth.
Key Responsibilities
- Build and maintain strong relationships with enterprise clients
- Lead onboarding, technical setup, workflow configuration, and product training
- Deliver clear product demonstrations and guide customers through advanced features
- Set expectations, monitor account health, and proactively address risks
- Communicate value, ROI, and best practices throughout the customer lifecycle
- Collaborate with Sales, Product, and Engineering to ensure seamless client experiences
- Capture meeting notes, track customer-reported issues, and ensure timely resolution
- Advocate for customer needs and contribute feedback to improve the product
- Identify upsell opportunities and support account expansion
- Ensure customer satisfaction and retention at every stage of engagement
Qualifications
- Bachelor’s degree in Computer Science or related field (required)
- 4–5 years of experience in Customer Success, Technical Account Management, or Client Support
- Experience working in a SaaS or technology company
- Comfortable with CRM tools, SaaS platforms, integrations, and data-driven workflows
- Experience with data privacy or cybersecurity software is a plus
- Strong communication, presentation, and relationship-building skills
- Proven ability to manage multiple enterprise clients simultaneously
- High ethical standards, honesty, and transparency
- Self-motivated, proactive, and results-driven
- Collaborative team player with a customer-first mindset
What We Offer
- Career growth in a rapidly expanding technology company
- Competitive compensation and performance-based advancement
- Medical, vision, and dental benefits
- Mission-driven, collaborative work environment
- Paid vacation and flexible time off
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- Software implementation: 5 years (Required)
Work Location: Hybrid remote in Falls Church, VA 22043
See All 54 Customer Success Representative Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Success Representative Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Virginia Employers Look For
The qualifications that appear most often in customer success representative jobs across Virginia.
- Bachelor's degree in business, communications, or a related field preferred by most Virginia employers
- One to three years of customer-facing experience in a SaaS, technology, or professional services environment
- Demonstrated ability to manage a portfolio of accounts and drive measurable retention outcomes
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight used across Virginia tech employers
- Strong written and verbal communication skills for both technical and non-technical Virginia stakeholders
- Experience collaborating with cross-functional teams including sales, product, and implementation groups
Customer Success Representative Jobs in Virginia: Frequently Asked Questions
How do you become a customer success representative in Virginia?
Customer success representative is not a licensed or credentialed role in Virginia, so there is no state board exam or registration required. Most Virginia employers expect a bachelor's degree in business, communications, or a related discipline, combined with direct customer-facing work experience. Candidates who add a Certified Customer Success Manager credential strengthen their applications considerably, and familiarity with the technology and government contracting sectors dominant in Northern Virginia gives additional advantage.
Which companies hire customer success representatives in Virginia?
Employers hiring customer success representatives in Virginia right now include Bloomberg Industry, Cvent, and AvePoint, based on current listings on Migrate Mate as of November 2026. Virginia's high concentration of federal contractors and cloud technology firms in the Northern Virginia corridor drives particularly consistent demand for customer success professionals who can manage government and enterprise accounts.
Which Virginia cities have the most customer success representative jobs?
Arlington, Herndon, and Virginia account for the largest share of customer success representative openings in Virginia. Northern Virginia's density of technology firms and federal contractors anchors the bulk of demand, while Richmond's financial services and insurance employers generate steady hiring, and Hampton Roads opportunities are driven by defense contractors and healthcare systems operating throughout that region.
Are there remote customer success representative jobs in Virginia?
Yes, and more than most fields. Customer success representative work is primarily desk-based and communication-driven, making it well suited to remote arrangements. About 79% of customer success representative openings tied to Virginia are remote or hybrid as of November 2026, reflecting broader industry norms. Roles focused on onboarding, renewals, and digital account management are the most consistently offered as remote positions.
How can I get hired as a customer success representative in Virginia with little or no experience?
The most realistic entry path is moving from a customer support or inside sales role into a junior customer success position. Large Northern Virginia technology and government contracting employers, including cloud services divisions at major systems integrators, regularly post associate customer success and customer success analyst roles designed for candidates without dedicated experience. Pursuing a Certified Customer Success Manager credential, building familiarity with Salesforce or Gainsight, and targeting companies offering structured associate programs or rotational tracks improves the chances of landing that first role.
Where can I find and apply to customer success representative jobs in Virginia?
You can find and apply to customer success representative jobs in Virginia on Migrate Mate, which lists current openings tied to the state. Search the listings, find the roles that match your experience and target location, and apply directly to whichever ones fit your background.
See All 54 Customer Success Representative Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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