Service Advisor Jobs in Michigan

The Service Advisor is a technically skilled, customer-focused professional responsible for providing hands-on technical support, troubleshooting, and service solutions to IPM customers.

Essential Functions:

• Provide assistance to customers related to the use, maintenance, or repair of equipment.
• Troubleshoot errors, diagnose problems, and communicate repair process.
• Provide technical recommendations and solutions to address customer equipment challenges.
• Identify opportunities to expand IPM's service business through preventative maintenance programs, equipment upgrades, replacement parts, controls improvements, and other value-added services.
• Collaborate with IPM field service technicians, controls engineers, and other technical resources to resolve complex equipment issues.
• Stay informed of industry trends and analyzes opportunities for upsells and add-ons for preventative maintenance packages.
• Other duties as assigned.

Qualifications:

• Strong mechanical aptitude for troubleshooting and parts identification.
• Ability to communicate technical concepts and recommendations effectively to customers.
• Working knowledge of PLC programming, including the ability to read, interpret, and modify PLC code.
• Computer skills; MS Office Suite, AutoCAD Electrical, and CRM systems.

Educational Requirements:

• Associate degree or bachelor’s degree, or a related field or equivalent work experience

Physical Requirements:

• Ability to move up to 50 pounds
• Capacity to stand for long hours and bend or crouch.
• Constant movement and use of limbs; bending, lifting, twisting, crawling for extended periods of time.

Professional Certifications:

• None required

Travel Requirements:

• Up to 75% - 85% travel required

Core Principles:

Unwavering Integrity

We refuse to compromise our ethics and high professional standards in order to achieve desired outcomes.

• We do what is right.

• We treat others the way we wish to be treated.

• We do nothing to betray a confidence, stretch the truth, or mislead others.

• If we are unable to honor a commitment we promptly inform those affected.

• We accept responsibility and apologize if we erode trust.

• Our words are constructive, respectful, and supportive of others and our company.

• We freely share ideas and opinions, and deal with differences professionally.

• We do not compromise the safety or well-being of others or ourselves.

Servant’s Heart

We possess a never-ending desire to serve and support others.

• We understand that our work must satisfy our customer’s expectations for quality and value.

• We are polite, respectful, and show great consideration for others time and needs.

• Every opportunity to serve a customer is met with our can-do attitude, empathy, and humility.

• We seek first to understand before attempting to be understood.

• We provide timely responses to customer requests.

• Our friendliness and initiative make it easy for customers to work with us.

• With great urgency we take definitive action to remedy unmet expectations.

• We look for ways at every turn to exceed customer expectations.

Ownership Spirit

Our passion for employee ownership is demonstrated in everything we do.

• We put forth the time and energy it takes to get a job done right.

• We are collaborative team players who are highly relational and results driven.

• We trust that employee owners have the customers’ and companies’ best interest in mind, so we focus on solutions rather than blame.

• We make positive impressions through our professional appearance and conduct, attention to detail, and communication.

• We are proud ambassadors of our products, services, and company.

• Our attitude and actions help nurture a welcoming culture of inclusion, unity, and cooperation.

• We are highly adaptable when faced with changing situations, conditions or complex problems.

• We treat company resources as if they were our own.

Continuous Innovation and Improvement

We challenge the status quo and strive for excellence in all our work.

• We proactively initiate improvements in our know-how, products, services, safety, and processes.

• We innovate through technology and process development to create differentiated value and customer experiences.

• We engage in constant learning to improve our skills and understanding of our business.

• We tenaciously identify and drive out waste.

• When identifying problems we ask what we ourselves can do to improve the situation.

• We share relevant learning with those who need to know.

• We are relentless in our efforts to create and sustain organized work areas and process.

• We initiate and embrace change for the opportunity it may present.

Job Specific:

• Job Knowledge - Able to complete all routine tasks independently. Understands and performs most phases of job well. Keeps abreast of changes in areas of expertise. Provides good advice in areas of responsibility.
• Time Management - Good at setting priorities. Plans schedules carefully and allocates time to the most important priorities. Arranges time and is able to work on several activities simultaneously. Keeps track of how long it takes to do something and makes sure that time is used efficiently. Works with the team to meet deadlines when priorities change.
• Dependable - Can be trusted or relied upon to act in the way required or expected to get the work done. Is present at work. Is a team player. Takes responsibility for actions.
• Organizing - Able to use resources (people, funding, material, support) to get things done. Able to orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner, so that information can be retrieved on demand.
• Analytical Thinking - Able to analyze problems, considering alternative possibilities followed by the systematic rejection of unacceptable alternatives. Use logic and reason successfully.
• Courtesy - Exhibits and appropriate amount of courtesy, politeness and good manners in their job. Shows consideration and respect for other people.
• Composure - Able to handle the unexpected. Able to stay calm. Seldom gets rattled in high stress situations. Responds well during tough times.