Service Advisor Jobs in North Carolina
Service Advisor jobs in North Carolina draw consistent demand across the state's dense network of franchised dealerships, independent repair centers, and fleet service operations, with openings at every level from entry-level advisors to senior service managers. Charlotte, Raleigh, and Greensboro are the busiest hiring metros, anchored by large dealer groups and regional employers such as Hendrick Automotive Group, Sonic Automotive, and AutoNation. The most in-demand specialties are automotive service consulting, warranty administration, and customer-facing shop coordination. Find a role that fits below and apply directly.
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Showing 5 of 132+ Service Advisor jobs
FUNCTION
Automotive Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and initiate repair orders. If a vehicle requires additional repairs not covered in the original order, the advisors estimate the additional cost and contacts the customer for permission to do the work. They also advise customers on other available services
HOURS
M-F 1:00-10:00pm
ESSENTIAL DUTIES
(Other duties may be assigned. Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.)
- Answer phone calls throughout the workday. Advises customers about necessary service for routine maintenance when instructed.
- Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
- Prepares a repair order showing time, cost and labor estimates for service.
- Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. Follow status of work to ensure timely completion.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, professional & friendly manner and obtains vehicle information.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes “promised time.” Checks with dispatcher, if necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
- Keeps service department forms, menus and pricing guides up-to-date.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
- Responsible to keep skills up to date with industry trends and emerging technologies.
- Maintains a professional appearance.
- Keeps work area clean.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
- Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Two to four years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
- Automotive Service Excellence (ASE) Certifications
- Manufacturer Training
- Valid Driver's License
PHYSICAL DEMANDS
(These physical demands are representative of physical requirements necessary for an employee to successfully perform essential functions of the role.)
Activity and Frequency (Never, Occasionally, Frequently)
Standing Frequently
Walking Frequently
Sitting Frequently
Bending From Waist Frequently
Feeling, Fingering, Grasping Frequently
Pushing and Pulling Frequently
Climbing and Balancing Occasionally
Couching, Crawling, Kneeling Frequently
Reaching Above Shoulder Frequently
Lift up to 10 lbs. Frequently
Lift up to 33 lbs. Frequently
Lift up to 50 lbs. Frequently
Lift over 50 lbs. Occasionally
WORK ENVIRONMENT
Service advisors work in a very hands-on, fast-paced environment. They spend the vast majority of the time on their feet requiring physical and mental stamina. The job can be somewhat stressful in dealing with difficult customers and challenging repair jobs. This position is performed indoors, but will require some outdoor work to look at vehicles and speak with Service Technicians.
FUNCTION
Automotive Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and initiate repair orders. If a vehicle requires additional repairs not covered in the original order, the advisors estimate the additional cost and contacts the customer for permission to do the work. They also advise customers on other available services
HOURS
M-F 1:00-10:00pm
ESSENTIAL DUTIES
(Other duties may be assigned. Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.)
- Answer phone calls throughout the workday. Advises customers about necessary service for routine maintenance when instructed.
- Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
- Prepares a repair order showing time, cost and labor estimates for service.
- Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. Follow status of work to ensure timely completion.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, professional & friendly manner and obtains vehicle information.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes “promised time.” Checks with dispatcher, if necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
- Keeps service department forms, menus and pricing guides up-to-date.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
- Responsible to keep skills up to date with industry trends and emerging technologies.
- Maintains a professional appearance.
- Keeps work area clean.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
- Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Two to four years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
- Automotive Service Excellence (ASE) Certifications
- Manufacturer Training
- Valid Driver's License
PHYSICAL DEMANDS
(These physical demands are representative of physical requirements necessary for an employee to successfully perform essential functions of the role.)
Activity and Frequency (Never, Occasionally, Frequently)
Standing Frequently
Walking Frequently
Sitting Frequently
Bending From Waist Frequently
Feeling, Fingering, Grasping Frequently
Pushing and Pulling Frequently
Climbing and Balancing Occasionally
Couching, Crawling, Kneeling Frequently
Reaching Above Shoulder Frequently
Lift up to 10 lbs. Frequently
Lift up to 33 lbs. Frequently
Lift up to 50 lbs. Frequently
Lift over 50 lbs. Occasionally
WORK ENVIRONMENT
Service advisors work in a very hands-on, fast-paced environment. They spend the vast majority of the time on their feet requiring physical and mental stamina. The job can be somewhat stressful in dealing with difficult customers and challenging repair jobs. This position is performed indoors, but will require some outdoor work to look at vehicles and speak with Service Technicians.
See All 132+ Service Advisor Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Service Advisor JobsService Advisor Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Service Advisor Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Automotive
What North Carolina Employers Look For
The qualifications that appear most often in service advisor jobs across North Carolina.
- Valid North Carolina driver's license with a clean driving record required
- One or more ASE certifications preferred or required by most North Carolina dealers
- Experience writing repair orders and managing customer service workflows in a dealership or shop
- Proficiency with dealer management systems such as CDK, Reynolds and Reynolds, or similar platforms
- Strong communication skills to explain repair recommendations to customers clearly and accurately
- High school diploma or equivalent required, with associate degree preferred at larger operations
Service Advisor Jobs in North Carolina: Frequently Asked Questions
How do you become a service advisor in North Carolina?
North Carolina does not require a state-issued license specifically for service advisors, so the path runs through automotive training and employer credentialing. Most hiring managers in North Carolina look for candidates with a high school diploma, customer service experience, and at least one ASE Service Consultant certification, which is the industry standard credential recognized by dealerships statewide. Community colleges such as Central Piedmont and Guilford Technical offer automotive service programs that build the foundational knowledge large dealer groups expect.
Which companies hire service advisors in North Carolina?
Companies currently hiring service advisors in North Carolina include Flow Automotive Companies, Jiffy Lube, and Hendrick Automotive, per current listings on Migrate Mate as of November 2026. North Carolina's high concentration of franchised dealerships, particularly in the Charlotte and Raleigh metro corridors, means dealer groups and OEM-affiliated service centers account for the majority of open roles.
Which North Carolina cities have the most service advisor jobs?
Raleigh, Charlotte, and Greensboro consistently post the most service advisor openings in North Carolina. Charlotte leads because it is home to Hendrick Automotive Group's headquarters and a high density of franchised dealerships, while Raleigh and the Research Triangle's growing population drives strong demand at both dealership and independent service operations across the metro.
Are there remote service advisor jobs in North Carolina?
Yes, but they are rare. Service advisors primarily work on-site to inspect vehicles, greet customers, and coordinate with technicians in person, so most roles are dealership- or shop-based. About 4% of service advisor openings tied to North Carolina are remote or hybrid as of November 2026, and those positions tend to involve back-office warranty processing or fleet account coordination rather than traditional customer-facing shop work.
How can I get hired as a service advisor in North Carolina with little or no experience?
The most realistic entry path is a service porter or cashier role at a North Carolina dealership, which puts you on the shop floor and visible to service managers who regularly promote internally. Large dealer groups such as Hendrick Automotive Group and Sonic Automotive run structured onboarding programs for new advisors. Completing an automotive service technology program at a community college and earning an ASE Service Consultant certification before applying gives candidates a measurable edge over those without credentials.
Where can I find and apply to service advisor jobs in North Carolina?
You can find and apply to service advisor jobs in North Carolina on Migrate Mate, which lists current North Carolina openings across dealerships, independent shops, and fleet service operations. Find roles that fit your experience and location and apply directly to the employers posting them.
See All 132+ Service Advisor Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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