Application Support Analyst Jobs in North Carolina
Application Support Analyst jobs in North Carolina are concentrated in Charlotte, Raleigh, and Durham, where financial services, technology, and healthcare drive steady demand for analysts who support enterprise software, ERP systems, and clinical or business applications. Major employers with lasting footholds in the state include Bank of America, Duke Health, and Lenovo, each maintaining large IT and operations teams that regularly hire at the entry, mid, and senior levels. The most sought-after specialties in North Carolina listings include Salesforce administration, ServiceNow support, and Epic or Meditech application management. See the openings below and apply to the ones that match your experience.
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Showing 5 of 12+ Application Support Analyst jobs
Title: Application Production Support Analyst (AI Platform)
Location: Irving, TX (401 W. Colinas Blvd.)
Charlotte, NC (1525 W. WT Harris Blvd.)
Duration: 24 months
Work Engagement: W2
Work Schedule: Hybrid 3 days in office/2 days remote
Hours: 11:00 AM ET to 8:00 PM ET with flexibility to support occasional evening needs. Candidates should be comfortable with an extended support window and occasional after-hours/weekend support (approximately once per month).
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel.
We are seeking an experienced Application Production Support Analyst to support a portfolio of AI-driven applications and platform solutions. This role focuses on maintaining the stability, performance, and operational support of innovative AI products and micro front-end applications used across the organization.
The ideal candidate will have a strong production support background, excellent troubleshooting skills, and experience supporting business-critical applications in a fast-paced environment. This is not a software development role. Instead, the focus is on platform support, incident resolution, deployment support, and continuous operational improvement.
Key Responsibilities:
Provide Level 2 application and platform support for AI-enabled solutions and micro front-end applications.
Troubleshoot and resolve production issues, technical failures, and application-related incidents.
Support day-to-day platform operations, ensuring application stability and availability.
Participate in deployments, releases, and post-implementation validation activities.
Investigate failed requests, identify root causes, and coordinate resolution efforts across support and product teams.
Work closely with product partners and stakeholders to understand operational requirements and support needs.
Monitor application health and proactively identify opportunities to improve reliability and support processes.
Support emerging and evolving AI technologies in a rapidly changing environment.
Required Qualifications:
- Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
4+ years of application production support, platform support, or related technical support experience.
Experience supporting business applications in a production/BAU environment.
Experience troubleshooting complex application issues and driving them to resolution.
Experience supporting application deployments and post-release validation activities.
Strong analytical and problem-solving skills with the ability to adapt to new technologies and changing priorities.
Self-starter with the ability to quickly learn unfamiliar applications and tools independently.
Demonstrated history of stability and longevity in previous roles.
Technical Experience:
MongoDB
Tachyon search technology or similar enterprise search platforms
Salesforce production support and business-as-usual support experience
Experience supporting AI-driven applications or automation platforms
Experience supporting applications that leverage search, knowledge management, or document-processing capabilities
Preferred Qualifications:
Exposure to Amelia or similar automation technologies.
Experience supporting emerging, cutting-edge technologies and platforms.
Knowledge of AI-enabled business applications and operational workflows.
Title: Application Production Support Analyst (AI Platform)
Location: Irving, TX (401 W. Colinas Blvd.)
Charlotte, NC (1525 W. WT Harris Blvd.)
Duration: 24 months
Work Engagement: W2
Work Schedule: Hybrid 3 days in office/2 days remote
Hours: 11:00 AM ET to 8:00 PM ET with flexibility to support occasional evening needs. Candidates should be comfortable with an extended support window and occasional after-hours/weekend support (approximately once per month).
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel.
We are seeking an experienced Application Production Support Analyst to support a portfolio of AI-driven applications and platform solutions. This role focuses on maintaining the stability, performance, and operational support of innovative AI products and micro front-end applications used across the organization.
The ideal candidate will have a strong production support background, excellent troubleshooting skills, and experience supporting business-critical applications in a fast-paced environment. This is not a software development role. Instead, the focus is on platform support, incident resolution, deployment support, and continuous operational improvement.
Key Responsibilities:
Provide Level 2 application and platform support for AI-enabled solutions and micro front-end applications.
Troubleshoot and resolve production issues, technical failures, and application-related incidents.
Support day-to-day platform operations, ensuring application stability and availability.
Participate in deployments, releases, and post-implementation validation activities.
Investigate failed requests, identify root causes, and coordinate resolution efforts across support and product teams.
Work closely with product partners and stakeholders to understand operational requirements and support needs.
Monitor application health and proactively identify opportunities to improve reliability and support processes.
Support emerging and evolving AI technologies in a rapidly changing environment.
Required Qualifications:
- Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
4+ years of application production support, platform support, or related technical support experience.
Experience supporting business applications in a production/BAU environment.
Experience troubleshooting complex application issues and driving them to resolution.
Experience supporting application deployments and post-release validation activities.
Strong analytical and problem-solving skills with the ability to adapt to new technologies and changing priorities.
Self-starter with the ability to quickly learn unfamiliar applications and tools independently.
Demonstrated history of stability and longevity in previous roles.
Technical Experience:
MongoDB
Tachyon search technology or similar enterprise search platforms
Salesforce production support and business-as-usual support experience
Experience supporting AI-driven applications or automation platforms
Experience supporting applications that leverage search, knowledge management, or document-processing capabilities
Preferred Qualifications:
Exposure to Amelia or similar automation technologies.
Experience supporting emerging, cutting-edge technologies and platforms.
Knowledge of AI-enabled business applications and operational workflows.
See All 12 Application Support Analyst Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find JobsApplication Support Analyst Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Application Support Analyst Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What North Carolina Employers Look For
The qualifications that appear most often in application support analyst jobs across North Carolina.
- Bachelor's degree in information technology, computer science, or a related field
- Experience supporting enterprise applications such as ERP, CRM, or EMR platforms
- Proficiency in SQL for querying databases and troubleshooting application data issues
- Demonstrated ability to manage help desk tickets and resolve Tier 2 or Tier 3 issues
- Familiarity with ITIL practices and change management procedures in production environments
- Strong written and verbal communication skills for end-user training and documentation
Application Support Analyst Jobs in North Carolina: Frequently Asked Questions
How do you become an application support analyst in North Carolina?
Most application support analyst positions in North Carolina require a bachelor's degree in information technology, computer science, or management information systems, though some employers accept an associate degree combined with relevant certifications. There is no state-issued license for this role in North Carolina. Candidates strengthen their prospects by earning vendor certifications such as Salesforce Administrator, ServiceNow CSA, or Microsoft certifications, particularly for roles supporting the financial services and healthcare sectors concentrated in Charlotte and the Research Triangle.
Which companies hire application support analysts in North Carolina?
Employers hiring application support analysts in North Carolina right now include Logic, Rippling, and iFlow, based on current listings on Migrate Mate as of August 2026. North Carolina's concentration of large financial institutions in Charlotte and major health systems in Durham and Chapel Hill means demand is especially consistent at enterprise-scale organizations.
Which North Carolina cities have the most application support analyst jobs?
The most application support analyst openings in North Carolina are found in Charlotte, Liberty, and Raleigh. Charlotte's density of financial services headquarters and regional banks drives the largest share of postings, while Raleigh and Durham benefit from the Research Triangle's technology firms, state government agencies, and major academic medical centers that collectively maintain large enterprise application environments.
Are there remote application support analyst jobs in North Carolina?
Yes, and more than many IT roles. About 71% of application support analyst openings tied to North Carolina are remote or hybrid as of August 2026, reflecting the desk-based and software-centric nature of the work. Roles supporting cloud-based platforms like Salesforce or ServiceNow tend to offer the most remote flexibility, while positions tied to clinical systems at health networks more often require on-site presence.
How can I get hired as an application support analyst in North Carolina with little or no experience?
The most realistic entry path is moving from a help desk or IT support specialist role into application support, since many North Carolina employers, including large health systems like Duke Health and Atrium Health, promote internally from Tier 1 support into application-specific teams. New graduates who hold a relevant degree from a University of North Carolina system school or community college can also apply to associate analyst or junior support roles at state government agencies, which regularly post entry-level IT positions. Earning a vendor certification before applying gives candidates a concrete edge.
Where can I find and apply to application support analyst jobs in North Carolina?
You can find and apply to application support analyst jobs in North Carolina on Migrate Mate, which lists current openings from employers across the state. Search the listings to find roles that match your experience level and technical background, then apply directly to the ones that fit.
See All 12 Application Support Analyst Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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