Application Support Analyst Jobs in North Carolina

PayBright is a rapidly growing merchant services company serving businesses nationwide. We operate in a fast-paced, highly regulated environment where strong execution, accountability, and attention to detail are essential.

As an Application Support Specialist, you’ll serve as a key resource for merchants throughout the underwriting process—guiding them with clarity, resolving application issues, and ensuring a smooth experience from start to finish.

You’ll work closely with our underwriting team to keep applications moving efficiently and accurately. If you’re detail-oriented, dependable, organized, and skilled at building trust with customers, this behind-the-scenes role is a great opportunity to make a meaningful impact.

Responsibilities:

• Guide merchants through the application and underwriting process with professionalism and clarity
• Act as a liaison between merchants and underwriters to ensure smooth communication and timely approvals
• Take incoming phone calls and provide responsive, accurate, and solutions-focused support
• Review submitted applications for accuracy and completeness and follow up on missing or unclear information
• Identify and troubleshoot issues that may delay or prevent underwriting decisions
• Track application statuses and proactively communicate updates to merchants and internal teams
• Maintain detailed and organized records of interactions, documentation, and outcomes
• Collaborate with underwriting and other cross-functional teams to streamline workflows and resolve complex cases
• Provide support via phone, email, and CRM systems
• Ensure compliance with internal policies and regulatory guidelines throughout the application and approval process
• Follow established procedures while exercising sound judgment when addressing application issues
• Prioritize urgent requests and manage multiple applications and follow-ups while maintaining accuracy
• Represent PayBright’s values and priorities in every interaction

Qualifications & Skills Required:

• Bachelor’s degree
• 2+ years of experience in customer service, administrative support, application processing, operations, or a similar role
• Strong customer service mindset with excellent written and verbal communication skills
• Strong attention to detail and exceptional organizational skills
• Proven problem-solving skills, with the ability to remain calm and professional under pressure
• Ability to manage multiple tasks, applications, and deadlines while maintaining accuracy
• Strong follow-through and ability to proactively track outstanding information and requests
• Strong computer skills, including the ability to navigate multiple software platforms and systems simultaneously
• Comfortable working with CRM systems, email, spreadsheets, and other computer-based applications
• Strong typing skills with a minimum speed of 45 WPM
• Ability to work independently while also collaborating effectively with a team
• Positive, professional attitude and strong interpersonal skills
• Ability to work in our Raleigh, NC office four days per week

Preferred:

• Experience working in merchant services, payment processing, banking, financial services, or a related industry
• Experience with underwriting, application processing, account onboarding, or compliance-related processes
• Experience working with CRM systems and other customer or account management platforms
• Familiarity with Mac OS and MacBook

Schedule & Location:

• Full-time, 40 hours per week
• Monday–Friday
• Hybrid schedule: four days per week in the Raleigh, NC office, with one remote day
• Occasional additional hours may be required based on business needs

What We’re Looking For

The ideal candidate is someone who is highly organized, detail-oriented, and comfortable working in a fast-paced environment. You should be able to communicate clearly with merchants, identify problems, follow up on outstanding information, and work closely with underwriting to keep applications moving.

Experience in merchant services is a plus, but we are also interested in candidates with strong customer service, administrative, application processing, banking, financial services, or operations backgrounds who have the ability to learn our processes and systems quickly.

Company Culture:

At PayBright, we pride ourselves on honesty, tenacity, and reliability—values that guide everything we do. We hold ourselves to the highest standards, with a strong emphasis on clear, consistent communication and a relentless focus on execution. We’re driven by a passion for quality, with our success built on persistence, integrity, and a shared commitment to doing things the right way—delivering exceptional service and maintaining excellence across the board.

Compensation:

$20 Hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Paid Holidays

Work Location: In person

Equal Opportunity Statement

PayBright provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Types: Full-time, Permanent

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person