Application Support Analyst Jobs in North Carolina
Application Support Analyst jobs in North Carolina are concentrated in Charlotte, Raleigh, and Durham, where financial services, technology, and healthcare drive steady demand for analysts who support enterprise software, ERP systems, and clinical or business applications. Major employers with lasting footholds in the state include Bank of America, Duke Health, and Lenovo, each maintaining large IT and operations teams that regularly hire at the entry, mid, and senior levels. The most sought-after specialties in North Carolina listings include Salesforce administration, ServiceNow support, and Epic or Meditech application management. See the openings below and apply to the ones that match your experience.
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Job Title: Application Support Specialist
Location: Remote
Assignment Type: 9 month contract w/ potential to extend or convert
Position Summary:
Client is seeking a detail-oriented and service-focused Application Support & Configuration Specialist to support the configuration, administration, and ongoing operation of the enterprise suites and catering applications. The role partners closely with the Premium Business and location teams to configure F&B menus, maintain application data, administer user access and provide day-to-day application support across the organization. The ASC Specialist will ensure menus, users, roles and system settings are accurately established and maintained in accordance with business requirements and configuration standards. The specialist will ensure menus, users, roles, permissions, financial details, legal language, and system settings are accurately established and maintained in accordance with business requirements, operational timelines, and enterprise configuration standards. This role also partners with Product to support enhancements, testing, issue resolution, and continuous process improvement.
Duties and Responsibilities:
- Provide timely Level 1 and Level 2 support for application questions, menu configuration requests, user access inquiries, and system issues.
- Build and maintain accurate F&B menus and related application configurations across Suites and Catering venues.
- Maintain consistent enterprise configuration standards across menu, item, pricing, financial, legal, and operational data.
- Manage application content and data updates, including menu items, descriptions, pricing, service charges, financial information, and required legal language.
- Coordinate seasonal planning timelines, submission deadlines, intake processes, and configuration readiness activities.
- Review and validate menu submissions for completeness, accuracy, and compliance with established standards.
- Facilitate process training and provide guidance to location operators and business users through applicable communication and training channels.
- Provision and maintain user accounts, roles, and permissions in accordance with access standards and business requirements.
- Support recurring access reviews and audits to help ensure appropriate and compliant system access.
- Troubleshoot application defects and configuration issues, document findings, and coordinate communication and resolution with impacted users.
Qualifications
- Two to three experience supporting POS, catering, hospitality, FUB or enterprise application software
- Experience with menu planning, F&B operations, hospitality technology, or application configuration preferred.
- Associate or bachelor’s degree in information systems, hospitality, business or related field; equivalent professional experience may be considered.
- Strong customer service orientation and a user-focused approach to application support.
- Highly organized, detail-oriented and able to manage multiple priorities and deadlines.
- Ability to work independently while collaborating effectively with business, location and product teams.
- Strong written and verbal communication skills, including the ability to facilitate training and explain configuration concepts in clear business language.
- Proficient in Microsoft Office suite of products
Job Title: Application Support Specialist
Location: Remote
Assignment Type: 9 month contract w/ potential to extend or convert
Position Summary:
Client is seeking a detail-oriented and service-focused Application Support & Configuration Specialist to support the configuration, administration, and ongoing operation of the enterprise suites and catering applications. The role partners closely with the Premium Business and location teams to configure F&B menus, maintain application data, administer user access and provide day-to-day application support across the organization. The ASC Specialist will ensure menus, users, roles and system settings are accurately established and maintained in accordance with business requirements and configuration standards. The specialist will ensure menus, users, roles, permissions, financial details, legal language, and system settings are accurately established and maintained in accordance with business requirements, operational timelines, and enterprise configuration standards. This role also partners with Product to support enhancements, testing, issue resolution, and continuous process improvement.
Duties and Responsibilities:
- Provide timely Level 1 and Level 2 support for application questions, menu configuration requests, user access inquiries, and system issues.
- Build and maintain accurate F&B menus and related application configurations across Suites and Catering venues.
- Maintain consistent enterprise configuration standards across menu, item, pricing, financial, legal, and operational data.
- Manage application content and data updates, including menu items, descriptions, pricing, service charges, financial information, and required legal language.
- Coordinate seasonal planning timelines, submission deadlines, intake processes, and configuration readiness activities.
- Review and validate menu submissions for completeness, accuracy, and compliance with established standards.
- Facilitate process training and provide guidance to location operators and business users through applicable communication and training channels.
- Provision and maintain user accounts, roles, and permissions in accordance with access standards and business requirements.
- Support recurring access reviews and audits to help ensure appropriate and compliant system access.
- Troubleshoot application defects and configuration issues, document findings, and coordinate communication and resolution with impacted users.
Qualifications
- Two to three experience supporting POS, catering, hospitality, FUB or enterprise application software
- Experience with menu planning, F&B operations, hospitality technology, or application configuration preferred.
- Associate or bachelor’s degree in information systems, hospitality, business or related field; equivalent professional experience may be considered.
- Strong customer service orientation and a user-focused approach to application support.
- Highly organized, detail-oriented and able to manage multiple priorities and deadlines.
- Ability to work independently while collaborating effectively with business, location and product teams.
- Strong written and verbal communication skills, including the ability to facilitate training and explain configuration concepts in clear business language.
- Proficient in Microsoft Office suite of products
See All 9 Application Support Analyst Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find JobsApplication Support Analyst Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Application Support Analyst Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What North Carolina Employers Look For
The qualifications that appear most often in application support analyst jobs across North Carolina.
- Bachelor's degree in information technology, computer science, or a related field
- Experience supporting enterprise applications such as ERP, CRM, or EMR platforms
- Proficiency in SQL for querying databases and troubleshooting application data issues
- Demonstrated ability to manage help desk tickets and resolve Tier 2 or Tier 3 issues
- Familiarity with ITIL practices and change management procedures in production environments
- Strong written and verbal communication skills for end-user training and documentation
Application Support Analyst Jobs in North Carolina: Frequently Asked Questions
How do you become an application support analyst in North Carolina?
Most application support analyst positions in North Carolina require a bachelor's degree in information technology, computer science, or management information systems, though some employers accept an associate degree combined with relevant certifications. There is no state-issued license for this role in North Carolina. Candidates strengthen their prospects by earning vendor certifications such as Salesforce Administrator, ServiceNow CSA, or Microsoft certifications, particularly for roles supporting the financial services and healthcare sectors concentrated in Charlotte and the Research Triangle.
Which companies hire application support analysts in North Carolina?
Employers hiring application support analysts in North Carolina right now include Software Technology, NVIDIA, and Kellton, based on current listings on Migrate Mate as of November 2026. North Carolina's concentration of large financial institutions in Charlotte and major health systems in Durham and Chapel Hill means demand is especially consistent at enterprise-scale organizations.
Which North Carolina cities have the most application support analyst jobs?
The most application support analyst openings in North Carolina are found in Raleigh, Durham, and Charlotte. Charlotte's density of financial services headquarters and regional banks drives the largest share of postings, while Raleigh and Durham benefit from the Research Triangle's technology firms, state government agencies, and major academic medical centers that collectively maintain large enterprise application environments.
Are there remote application support analyst jobs in North Carolina?
Yes, and more than many IT roles. About 67% of application support analyst openings tied to North Carolina are remote or hybrid as of November 2026, reflecting the desk-based and software-centric nature of the work. Roles supporting cloud-based platforms like Salesforce or ServiceNow tend to offer the most remote flexibility, while positions tied to clinical systems at health networks more often require on-site presence.
How can I get hired as an application support analyst in North Carolina with little or no experience?
The most realistic entry path is moving from a help desk or IT support specialist role into application support, since many North Carolina employers, including large health systems like Duke Health and Atrium Health, promote internally from Tier 1 support into application-specific teams. New graduates who hold a relevant degree from a University of North Carolina system school or community college can also apply to associate analyst or junior support roles at state government agencies, which regularly post entry-level IT positions. Earning a vendor certification before applying gives candidates a concrete edge.
Where can I find and apply to application support analyst jobs in North Carolina?
You can find and apply to application support analyst jobs in North Carolina on Migrate Mate, which lists current openings from employers across the state. Search the listings to find roles that match your experience level and technical background, then apply directly to the ones that fit.
See All 9 Application Support Analyst Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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