Service Advisor Jobs in Wisconsin
Service Advisor jobs in Wisconsin are concentrated in Milwaukee, Madison, and Green Bay, where dealership groups, fleet operators, and independent repair chains maintain steady hiring across automotive and heavy-equipment service. Established employers with deep roots in the state include Bergstrom Automotive, Russ Darrow Group, and Generac, which operates large service and support operations. The most in-demand specialties are powertrain diagnostics, warranty administration, and fleet account management. Scan the live roles below and apply to whichever ones fit.
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This is a work-from-home customer service role in a structured contact center environment.
You’ll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.
You’ll need to listen carefully, empathize and evaluate each situation to determine next steps – while staying calm and focused across interactions.
During calls, you’ll navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable and professional way.
Pay Transparency
Why Apply
- Full-time role with benefits
- Paid time off
- Training provided
- Leadership development program available
- Team environment with access to experienced coworkers
What to Expect Day-to-Day
- Steady call volume: Calls come in consistently throughout your shift with limited downtime.
- Emotionally demanding moments: You’ll support customers through a range of feelings and situations with patience, empathy and professionalism.
- Monitored environment: Calls may be recorded and reviewed for quality and compliance.
- Repetitive work: You’ll follow the same processes and have similar conversations throughout the day.
- Set schedules: Schedules are assigned and flexibility is limited – best for someone who values consistency and reliability.
- Documentation required: You’ll record details during and after each interaction.
- Multiple channels: Phone is primary, with email support as needed.
People who tend to do well in this role stay patient and emotionally steady over time, even when the work is repetitive and the pace is consistent.
What You’ll Do
- Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues
- Provide accurate information to customers, managers and clients
- Create and send status updates or service recovery communications
- Route or escalate inquiries when needed
- Explain policies, procedures and benefit details
- Document each interaction clearly in the tracking system
- Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude
Questions Before You Apply?
- Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com
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Chat hours:
- M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time
- Closed on some holidays. TA will respond to after-hours questions the next business day.
Skills for Success:
- Clear written and verbal communication
- Able to review in-depth info and reach logical conclusions
- Basic math skills (for payment-related questions)
- Empathy and dependability
- Strong listening, organization, multitasking and time management
- Ability to work in a changing environment
- Basic computer skills, including Microsoft Office
- Typing speed of 30+ words per minute (Take a free typing test here: www.typingtest.com)
Eligibility Requirements
- Must have the ability to pass a pre-employment background check and drug screen
- High school diploma or equivalent
- 2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)
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Availability within operating hours:
- Monday - Friday | 8 a.m. - 9 p.m. Eastern / 7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific time
- Possible weekends (from October through March)
- (shifts are assigned based on schedule bid using performance metrics)
- Reliable attendance and ability to follow a set schedule (queues are time-sensitive)
Nice to Have
- Experience with medical claims reimbursements or billing
- Familiarity with health insurance terminology
- Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing
- Knowledge of customer service practices
Remote Work Requirements
- Wisconsin resident
- Secluded, distraction-free workspace
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Internet requirements:
- High-speed internet from a wired provider (cable or fiber)
- Your computer must be physically connected to your modem/router using an Ethernet cable*
- Wireless, 5G and satellite internet aren’t supported
Morley provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it.
The Remote Experience
(direct link to video: https://mrly.info/h4b)
Why Morley?:
Health & Wellness Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
Benefits to Make Your Life Easier
- 24/7 online access to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
About Morley
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Thank you for your interest in Morley.
Notices
- Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
- Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
- Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
See All 52 Service Advisor Jobs in Wisconsin
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Find Service Advisor JobsService Advisor Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Service Advisor Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring



Top Industries Hiring
- Automotive
What Wisconsin Employers Look For
The qualifications that appear most often in service advisor jobs across Wisconsin.
- Automotive Service Excellence (ASE) certification preferred or required by most Wisconsin dealerships
- Prior experience as a service advisor, service writer, or dealership service department employee
- Working knowledge of dealer management systems such as CDK or Reynolds and Reynolds
- Strong customer-facing communication skills and ability to explain repair estimates clearly
- Valid Wisconsin driver's license with a clean driving record
- Ability to meet manufacturer or dealer training requirements within a defined onboarding period
Service Advisor Jobs in Wisconsin: Frequently Asked Questions
How do you become a service advisor in Wisconsin?
Most service advisor roles in Wisconsin are filled through a combination of automotive training and on-the-job dealership experience. Many candidates start with an associate degree or certificate in automotive technology from programs at institutions like Milwaukee Area Technical College or Fox Valley Technical College. Wisconsin does not issue a state license specific to service advisors, but holding ASE Service Consultant certification (C1) is a recognized credential that strengthens any application significantly.
Which companies hire service advisors in Wisconsin?
Companies currently hiring service advisors in Wisconsin include Gage Marine, Goodin Company, and Audi North Shore, per current listings on Migrate Mate as of August 2026. Wisconsin's dense network of regional dealership groups and national franchise locations across Milwaukee and the Fox Valley corridor keeps demand for qualified service advisors consistent throughout the year.
Which Wisconsin cities have the most service advisor jobs?
Madison, Milwaukee, and Wausau have the most service advisor openings in Wisconsin. Milwaukee leads as the state's largest metro with the highest concentration of franchise dealerships and fleet service centers, while Madison and Green Bay generate steady demand through regional dealership groups and commercial vehicle operators serving those surrounding markets.
Are there remote service advisor jobs in Wisconsin?
Yes, but they're rare. About 19% of service advisor openings tied to Wisconsin are remote or hybrid as of August 2026, reflecting the hands-on, customer-facing nature of the role. The portions most adaptable to remote work are internal warranty claim writing and administrative follow-up, which some larger dealership groups allow experienced advisors to handle off-site on a limited basis.
How can I get hired as a service advisor in Wisconsin with little or no experience?
The most realistic entry path is through a service porter, lot attendant, or parts counter role at a Wisconsin dealership, which puts you inside the operation and visible for internal promotion. Bergstrom and Russ Darrow locations, along with franchise dealers affiliated with national brands, regularly move internally trained candidates into advisor seats. Completing an automotive technology certificate at Milwaukee Area Technical College or Waukesha County Technical College and earning the ASE C1 Service Consultant designation, even as a candidate, gives a real hiring edge.
Where can I find and apply to service advisor jobs in Wisconsin?
You can find and apply to service advisor jobs in Wisconsin on Migrate Mate, which lists current Wisconsin openings. Search the roles available, find the ones that match your experience and location, and apply directly to the positions that fit.
See All 52 Service Advisor Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
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