Application Support Analyst Jobs in Wisconsin
Application Support Analyst jobs in Wisconsin are concentrated in Milwaukee, Madison, and Green Bay, where employers like Epic Systems, Northwestern Mutual, and Fiserv maintain large technology operations that depend on dedicated application support teams. Demand is strongest for analysts with experience supporting enterprise resource planning systems, healthcare IT platforms, and financial services software. Openings range from entry-level help desk escalation roles to senior analysts managing production environments and vendor relationships. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 6+ Application Support Analyst jobs
About Us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Salesforce Application Support Administrator
At Johnson Controls, this role supports the day-to-day administration, maintenance, and continuous improvement of Salesforce across three separate instances, along with the accuracy of Time Tracker records for a user base of more than 1,200 engineers.
Role Overview
As the Salesforce Application Support Administrator, you will partner with business stakeholders and process owners to gather requirements, support enhancements, and keep core Salesforce and Time Tracker data reliable and up to date. You will help users get the most from the system through onboarding, training materials, and monthly enhancement presentations, while also providing practical day-to-day support for questions, issues, and improvement requests.
Key Responsibilities
- Partner with business stakeholders and process owners to gather, document, and prioritize requirements for Salesforce enhancements.
- Support the design, configuration, testing, and deployment of Salesforce enhancements across three Salesforce instances, maintaining consistency and alignment with governance standards where applicable.
- Administer Salesforce user accounts, profiles, permission sets, page layouts, fields, validation rules, flows, reports, and dashboards.
- Maintain the accuracy and integrity of Salesforce and Time Tracker records for 1,200+ engineers, including user setup, updates, and deactivations.
- Provide onboarding and training to new users so they can use Salesforce and Time Tracker effectively.
- Create and maintain training materials, including quick-reference guides, job aids, release notes, and recorded walkthroughs for new enhancements.
- Present upcoming and recently released enhancements on a monthly basis, clearly explaining what is changing, why it matters, and how to use it.
- Serve as a point of contact for user questions, issues, and enhancement requests, triaging and resolving or escalating as needed.
- Monitor data quality, identify gaps, and support reporting needs that improve process visibility and decision-making.
How You Will Do It
- Work closely with stakeholders, listen carefully to business needs, and translate them into practical system improvements.
- Keep the focus on what matters most: accurate data, stable processes, and a user experience that helps teams work efficiently.
- Approach each enhancement with accountability, attention to detail, and a commitment to doing the right thing for users and the business.
- Use clear communication, candor, and structured follow-through to keep requests moving and remove barriers for users.
- Share knowledge openly, collaborate across teams, and build trust by supporting decisions with reliable information and consistent execution.
Qualifications
- Bachelor's degree in Information Systems, Business, or a related field, or equivalent practical experience.
- 2–4+ years of hands-on experience administering Salesforce, preferably in a multi-org environment.
- Proven ability to gather and document business requirements and translate them into Salesforce solutions.
- Experience with Salesforce declarative tools, including Flows, validation rules, reports, dashboards, and security and permission models.
- Experience delivering end-user training and creating clear, easy-to-follow training materials.
- Comfort presenting to large and varied audiences.
- Strong attention to detail and a commitment to data accuracy when managing large volumes of user records.
- Excellent written and verbal communication, organization, and time management skills.
Nice to Have
- Salesforce Administrator certification, or the ability to obtain it within the first year.
- Experience supporting multiple Salesforce instances and managing release or change processes across them.
- Familiarity with time-tracking tools and reporting on engineering or pre-sales effort.
- Experience with Power BI or similar reporting tools.
- Experience working with global, cross-regional teams.
Why Join Us
This role offers the chance to support a large user community, improve the quality and usefulness of core business systems, and make a visible impact through training, support, and continuous improvement. You will work across administration, data quality, and user enablement in a role that combines problem-solving with direct business partnership.
If this sounds like the right next step for you, we encourage you to apply.
HIRING SALARY RANGE: $88,100 - $121,100 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
About Us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Salesforce Application Support Administrator
At Johnson Controls, this role supports the day-to-day administration, maintenance, and continuous improvement of Salesforce across three separate instances, along with the accuracy of Time Tracker records for a user base of more than 1,200 engineers.
Role Overview
As the Salesforce Application Support Administrator, you will partner with business stakeholders and process owners to gather requirements, support enhancements, and keep core Salesforce and Time Tracker data reliable and up to date. You will help users get the most from the system through onboarding, training materials, and monthly enhancement presentations, while also providing practical day-to-day support for questions, issues, and improvement requests.
Key Responsibilities
- Partner with business stakeholders and process owners to gather, document, and prioritize requirements for Salesforce enhancements.
- Support the design, configuration, testing, and deployment of Salesforce enhancements across three Salesforce instances, maintaining consistency and alignment with governance standards where applicable.
- Administer Salesforce user accounts, profiles, permission sets, page layouts, fields, validation rules, flows, reports, and dashboards.
- Maintain the accuracy and integrity of Salesforce and Time Tracker records for 1,200+ engineers, including user setup, updates, and deactivations.
- Provide onboarding and training to new users so they can use Salesforce and Time Tracker effectively.
- Create and maintain training materials, including quick-reference guides, job aids, release notes, and recorded walkthroughs for new enhancements.
- Present upcoming and recently released enhancements on a monthly basis, clearly explaining what is changing, why it matters, and how to use it.
- Serve as a point of contact for user questions, issues, and enhancement requests, triaging and resolving or escalating as needed.
- Monitor data quality, identify gaps, and support reporting needs that improve process visibility and decision-making.
How You Will Do It
- Work closely with stakeholders, listen carefully to business needs, and translate them into practical system improvements.
- Keep the focus on what matters most: accurate data, stable processes, and a user experience that helps teams work efficiently.
- Approach each enhancement with accountability, attention to detail, and a commitment to doing the right thing for users and the business.
- Use clear communication, candor, and structured follow-through to keep requests moving and remove barriers for users.
- Share knowledge openly, collaborate across teams, and build trust by supporting decisions with reliable information and consistent execution.
Qualifications
- Bachelor's degree in Information Systems, Business, or a related field, or equivalent practical experience.
- 2–4+ years of hands-on experience administering Salesforce, preferably in a multi-org environment.
- Proven ability to gather and document business requirements and translate them into Salesforce solutions.
- Experience with Salesforce declarative tools, including Flows, validation rules, reports, dashboards, and security and permission models.
- Experience delivering end-user training and creating clear, easy-to-follow training materials.
- Comfort presenting to large and varied audiences.
- Strong attention to detail and a commitment to data accuracy when managing large volumes of user records.
- Excellent written and verbal communication, organization, and time management skills.
Nice to Have
- Salesforce Administrator certification, or the ability to obtain it within the first year.
- Experience supporting multiple Salesforce instances and managing release or change processes across them.
- Familiarity with time-tracking tools and reporting on engineering or pre-sales effort.
- Experience with Power BI or similar reporting tools.
- Experience working with global, cross-regional teams.
Why Join Us
This role offers the chance to support a large user community, improve the quality and usefulness of core business systems, and make a visible impact through training, support, and continuous improvement. You will work across administration, data quality, and user enablement in a role that combines problem-solving with direct business partnership.
If this sounds like the right next step for you, we encourage you to apply.
HIRING SALARY RANGE: $88,100 - $121,100 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
See All 6 Application Support Analyst Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find JobsApplication Support Analyst Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Application Support Analyst Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
What Wisconsin Employers Look For
The qualifications that appear most often in application support analyst jobs across Wisconsin.
- Associate or bachelor's degree in information technology, computer science, or a related field
- Experience troubleshooting and supporting enterprise software applications in a production environment
- Proficiency with ticketing systems such as ServiceNow, Jira, or Remedy for issue tracking and escalation
- Familiarity with SQL or database query tools to investigate application data and support root-cause analysis
- Ability to document technical procedures, known issues, and resolutions in a knowledge base
- Strong written and verbal communication skills for coordinating with end users and development teams
Application Support Analyst Jobs in Wisconsin: Frequently Asked Questions
How do you become an application support analyst in Wisconsin?
Most Wisconsin employers require at least an associate degree in information technology or a related field, though a bachelor's degree is preferred for analyst-level roles. No state-issued license is required for this role in Wisconsin. Candidates who earn vendor-neutral credentials such as CompTIA A+ or ITIL Foundation alongside hands-on experience with enterprise applications are consistently competitive in the Milwaukee, Madison, and Green Bay markets.
Which companies hire application support analysts in Wisconsin?
Companies currently hiring application support analysts in Wisconsin include Greenheck, Johnson Controls, and Silgan Containers, per current listings on Migrate Mate as of November 2026. Wisconsin's concentration of large healthcare IT, financial services, and insurance firms means demand for application support is spread across multiple stable industries rather than tied to a single sector.
Which Wisconsin cities have the most application support analyst jobs?
Neenah, Racine, and Milwaukee have the most application support analyst openings in Wisconsin. Milwaukee drives the largest share of listings through its dense concentration of financial services, insurance, and healthcare organizations, while Madison's activity reflects the presence of Epic Systems and state government technology operations, and Green Bay contributes openings tied to manufacturing and regional healthcare networks.
Are there remote application support analyst jobs in Wisconsin?
Yes, and more than many technology roles because application support work is largely desk-based and system-access-driven. About 50% of application support analyst openings tied to Wisconsin are remote or hybrid as of November 2026, making it one of the more flexible specialties in IT. Monitoring, ticket triage, and user communication tasks are the most commonly performed remotely, while on-site presence is typically reserved for hardware-adjacent issues or regulated environments.
How can I get hired as an application support analyst in Wisconsin with little or no experience?
The most realistic entry path is a help desk or IT support technician role, which large Wisconsin employers such as Epic Systems, Fiserv, and major regional health systems use as a feeder pipeline into application support teams. Community colleges including Madison College and Milwaukee Area Technical College offer IT support programs that lead directly to these positions. Building a portfolio of documented troubleshooting cases and earning CompTIA A+ or ITIL Foundation certification significantly strengthens an application from a candidate with limited professional experience.
Where can I find and apply to application support analyst jobs in Wisconsin?
You can find and apply to application support analyst jobs in Wisconsin on Migrate Mate, which lists current openings from employers across Milwaukee, Madison, Green Bay, and beyond. Find roles that fit your experience and apply directly to the ones that match.
See All 6 Application Support Analyst Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find Jobs