Service Specialist Jobs in Wisconsin
Service Specialist jobs in Wisconsin are in steady demand, with the strongest concentration in financial services, insurance, manufacturing support, and utilities across Milwaukee, Madison, and Green Bay. Employers with deep Wisconsin roots and consistent hiring include Northwestern Mutual, American Family Insurance, and WEC Energy Group, which collectively maintain large customer-facing and technical service teams statewide. The most in-demand specialties are client services, equipment maintenance coordination, and commercial account support at every level from entry-level representative to senior specialist. Find a role that fits below and apply directly.
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The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Strong communication skills
Ability to obtain RSS Certification
Desired:
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.
Consistent with internal policy and applicable law, the Company electronically monitors the use of Company-provided systems, including telephone conversations and transmissions, Internet access and usage, and electronic mail and transmissions. The Company additionally employs video cameras in common internal and external areas.
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Strong communication skills
Ability to obtain RSS Certification
Desired:
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.
Consistent with internal policy and applicable law, the Company electronically monitors the use of Company-provided systems, including telephone conversations and transmissions, Internet access and usage, and electronic mail and transmissions. The Company additionally employs video cameras in common internal and external areas.
See All 116+ Service Specialist Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find Service Specialist JobsService Specialist Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Service Specialist Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
- O'Reilly Auto Parts36
- Sherwin-Williams21
- Mister Car Wash5
- Tellurian Behavioral Health4T
- Harken2
Top Industries Hiring
- Manufacturing
- Consulting & Professional Services
What Wisconsin Employers Look For
The qualifications that appear most often in service specialist jobs across Wisconsin.
- High school diploma or associate degree required, bachelor's degree preferred by most Wisconsin employers
- One to three years of customer service or account management experience in a relevant Wisconsin industry
- Proficiency with CRM platforms and Microsoft Office Suite used widely across Wisconsin service teams
- Strong written and verbal communication skills for client-facing and internal coordination responsibilities
- Ability to work independently and manage a service territory or assigned account portfolio
- Familiarity with Wisconsin-specific compliance standards relevant to financial, utility, or insurance service roles
Service Specialist Jobs in Wisconsin: Frequently Asked Questions
How do you become a service specialist in Wisconsin?
Most service specialist roles in Wisconsin require a high school diploma or associate degree, with employers in financial services and insurance often preferring a bachelor's degree in business or a related field. Roles in insurance services may require candidates to obtain a Wisconsin Property and Casualty or Life license through the Wisconsin Office of the Commissioner of Insurance. Technical service roles in utilities or manufacturing typically require relevant vocational training or an industry certification from a recognized trade program.
Which companies hire service specialists in Wisconsin?
Employers hiring service specialists in Wisconsin right now include O'Reilly Auto Parts, Sherwin-Williams, and Mister Car Wash, based on current listings on Migrate Mate as of November 2026. Wisconsin's concentration of insurance carriers, energy utilities, and manufacturing firms creates consistent demand for service specialists well beyond the largest metro areas.
Which Wisconsin cities have the most service specialist jobs?
Milwaukee, Madison, and Green Bay lead Wisconsin for service specialist openings. Milwaukee dominates because of its dense concentration of financial services, insurance headquarters, and healthcare systems, while Madison's public sector institutions and technology employers drive strong demand, and Green Bay's manufacturing and logistics base generates consistent openings in technical and account service roles.
Are there remote service specialist jobs in Wisconsin?
Yes, and more than many service fields, since a meaningful portion of service specialist work involves account management, customer communication, and administrative coordination that can be done remotely. About 46% of service specialist openings tied to Wisconsin are remote or hybrid as of November 2026, reflecting how Wisconsin's insurance and financial services employers have expanded flexible arrangements. Client-facing account support and back-office service coordination roles are the most likely to carry a remote or hybrid designation.
How can I get hired as a service specialist in Wisconsin with little or no experience?
The most realistic entry path is through customer service or administrative support roles at Wisconsin's large insurance and financial services employers, where internal progression into specialist positions is common. American Family Insurance and Northwestern Mutual both run structured onboarding programs for associates without prior specialist experience. Completing a Wisconsin Property and Casualty insurance license before applying signals readiness and gives candidates a concrete edge. Lateral moves from call center representative, billing coordinator, or claims assistant roles at Wisconsin employers are the most consistent route into a first specialist title.
Where can I find and apply to service specialist jobs in Wisconsin?
You can find and apply to service specialist jobs in Wisconsin on Migrate Mate, which lists current openings across Milwaukee, Madison, Green Bay, and other Wisconsin markets. Find roles that fit your background and apply directly to the employers posting them.
See All 116+ Service Specialist Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find Service Specialist Jobs