Technical Support Specialist Jobs in New Jersey
Technical Support Specialist jobs in New Jersey are concentrated in the Philadelphia metro corridor, the Greater Newark area, and the Parsippany-Edison technology belt, where companies like Johnson & Johnson, Cognizant, and Conduent maintain large operations that rely on internal and client-facing technical support teams. Demand runs from entry-level help desk roles through senior specialists focused on cloud infrastructure, enterprise software, and cybersecurity support. New Jersey sits among the more active markets in the Northeast for this role. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Open roles6
Top employerBTech
Top cityCranbury, NJ
Cities hiring6
Work type80% On-site
Top credentialBachelor's degree
Showing 5 of 6+ Technical Support Specialist jobs
Specialist, IT – GxP Technical Support
We won't show you this job again
Added 1d ago
Rocket Pharma
Specialist, IT – GxP Technical Support
Cranbury, New Jersey
Added 1d ago
D
Customer & Technical Support Specialist – Analog Photography
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D
Added 1d ago
Delta Millennium Inc
Customer & Technical Support Specialist – Analog Photography
Hillsborough, New Jersey
Added 1d ago
Z
Technical Support Specialist
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Z
Added 2d ago
ZoneFirst - Trolex Corp - ZoneX
Technical Support Specialist
Randolph, New Jersey
Added 2d ago
Technical Product Support Specialist
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Added 6d ago
BTech Inc.
Technical Product Support Specialist
Rockaway, New Jersey
Added 6d ago
Technical Support Specialist-Chillers
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Added 1mo ago
Solstice Advanced Materials
Technical Support Specialist-Chillers
Morris Plains, New Jersey
Added 1mo ago
Added 1d ago
Specialist, IT – GxP Technical Support
Rocket Pharma·Cranbury, New Jersey
Job functions:
$54k - $82k/yr
On-Site
Bachelor's degree in information technology
51-200 employees
Job Description
Overview:
Rocket Pharma is a fully integrated, late-stage biotechnology company advancing gene therapies with curative potential for patients with rare and life-threatening diseases. We are a team of creative, compassionate, and driven individuals united by a profound mission of seeking gene therapy cures. Rocket places tremendous value on our people and fosters a collaborative environment where bold ideas thrive and every team member makes a meaningful impact. Our core values guide everything we do: we trust one another, show generosity toward patients, embrace curiosity, and strive to elevate science. Team members receive a competitive total rewards package, including equity participation, 401(k) matching, and excellent health benefits.
Position Summary:
The Specialist, IT – GxP Technical Support is responsible for troubleshooting incidents, fulfilling service requests, supporting identity and access management, and documenting work in accordance with approved procedures, change control requirements, validation expectations, and applicable regulatory standards. The position works closely with Quality Assurance (QA), Computer System Validation (CSV), Infrastructure, Security, Business System Owners, and vendors to ensure that regulated systems remain secure, compliant, and operational.
Responsibilities:
At Rocket, our compensation philosophy and ranges are built upon data and insights collected from validated world-class providers. We are committed to compensating employees equitably based on several factors, including responsibilities and level of the position, depth and types of the employee’s experience, location of the position and availability of similar talent in a competitive market.
For U.S.-based candidates, this is an at-will position, and Rocket reserves the right to adjust the range at hire or during the year due to market shifts.
In addition to base salary, Rocket offers a competitive total rewards package that may include bonuses (short-term incentives), medical, dental, and vision insurance, life insurance, 401(k) with company match and generous vesting, paid vacation and holidays, global shutdown days between Christmas and New Year’s, and a variety of wellness resources and employee support programs. Also, certain positions are eligible for added forms of compensation, such equity awards (long-term incentives).
EEO Statement:
Create a future where DNA is no longer destiny. Join Rocket Pharma.
Rocket Pharma is a fully integrated, late-stage biotechnology company advancing gene therapies with curative potential for patients with rare and life-threatening diseases. We are a team of creative, compassionate, and driven individuals united by a profound mission of seeking gene therapy cures. Rocket places tremendous value on our people and fosters a collaborative environment where bold ideas thrive and every team member makes a meaningful impact. Our core values guide everything we do: we trust one another, show generosity toward patients, embrace curiosity, and strive to elevate science. Team members receive a competitive total rewards package, including equity participation, 401(k) matching, and excellent health benefits.
We are seeking a motivated, detail-oriented Specialist, IT – GxP Technical Support to provide first level helpdesk support for GxP-regulated and business-critical systems. This role supports end users while helping maintain a secure, compliant, and audit-ready IT environment.
The Specialist, IT – GxP Technical Support is responsible for troubleshooting incidents, fulfilling service requests, supporting identity and access management, and documenting work in accordance with approved procedures, change control requirements, validation expectations, and applicable regulatory standards. The position works closely with Quality Assurance (QA), Computer System Validation (CSV), Infrastructure, Security, Business System Owners, and vendors to ensure that regulated systems remain secure, compliant, and operational.
- Provide Tier 1+ support for GxP and non-GxP systems, endpoint devices, business applications, and user access issues.
- Troubleshoot and resolve incidents affecting GxP-regulated applications, laboratory systems, quality systems, manufacturing systems, and supporting infrastructure.
- Manage incidents and service requests through ServiceNow, ensuring accurate documentation, classification, prioritization, escalation, and closure in accordance with SLAs and GxP procedures.
- Perform user provisioning, deprovisioning, and access modifications for GxP systems in accordance with approved access management procedures and segregation of duties expectations.
- Support Identity and Access Management platforms including Okta, Active Directory, and Microsoft Entra ID, including SSO and MFA troubleshooting.
- Assist with onboarding, offboarding, and role changes while ensuring appropriate approvals and audit trail documentation are maintained.
- Support Windows, macOS, mobile devices, Microsoft 365, and endpoint management platforms within regulated and non-regulated environments.
- Escalate GxP incidents to QA, CSV, Infrastructure, Security, System Owners, or vendors as required based on severity, risk, and potential regulatory impact.
- Maintain accurate IT asset inventory records and lifecycle documentation for regulated systems and endpoints.
- Create, update, and maintain SOPs, work instructions, knowledge base articles, and controlled support documentation.
- Support internal and external audits by providing documentation, evidence, ticket history, and system support records as required.
- Bachelor’s Degree in Information Technology, Computer Science, Engineering, Life Sciences, or related discipline preferred; equivalent education and experience will be considered.
- 1-3 years of experience supporting IT systems within a pharmaceutical, biotechnology, medical device, or other regulated environment.
- Experience supporting GxP-regulated applications, systems, equipment, or processes.
- Experience supporting Windows 10/11, macOS, Microsoft 365, and enterprise endpoint technologies.
- Experience with user lifecycle management, access provisioning, SSO, MFA, and identity platforms such as Okta, Active Directory, and Microsoft Entra ID.
- Understanding of change management, incident management, deviation management, and CAPA processes within regulated environments.
- Experience supporting laboratory instruments, manufacturing systems, quality systems, or validated software applications is highly desirable.
- Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical users.
- Demonstrated ability to manage multiple priorities while maintaining a high degree of accuracy, documentation quality, and compliance.
- Strong customer service orientation with a focus on responsiveness, professionalism, and clear communication.
- Ownership and accountability for tickets, tasks, and issues through complete resolution.
Physical Requirements:
- Ability to work outside of standard business hours on an occasional basis to support GxP activities, system implementations, upgrades, maintenance activities, audits, inspections, and critical issue resolution.
- Ability to lift, carry, push, and/or pull equipment and materials weighing up to 25 pounds on an occasional basis.
- Ability to wear required personal protective equipment (PPE) and comply with all safety, security, and GxP requirements while working in regulated environments
- Ability to work in both office and regulated laboratory, manufacturing, and data center environments.
The expected salary range for this position is $54,000 to $72,000.
At Rocket, our compensation philosophy and ranges are built upon data and insights collected from validated world-class providers. We are committed to compensating employees equitably based on several factors, including responsibilities and level of the position, depth and types of the employee’s experience, location of the position and availability of similar talent in a competitive market.
For U.S.-based candidates, this is an at-will position, and Rocket reserves the right to adjust the range at hire or during the year due to market shifts.
In addition to base salary, Rocket offers a competitive total rewards package that may include bonuses (short-term incentives), medical, dental, and vision insurance, life insurance, 401(k) with company match and generous vesting, paid vacation and holidays, global shutdown days between Christmas and New Year’s, and a variety of wellness resources and employee support programs. Also, certain positions are eligible for added forms of compensation, such equity awards (long-term incentives).
A diverse workforce fosters innovation and strengthens Rocket’s business. We ensure equal opportunity without discrimination or harassment in the workplace on the basis of gender, race, color, religion, national origin, age, physical or mental disability, pregnancy, citizenship, status as a protected veteran, marital status, sexual orientation, gender identity and expression, genetic information, or any other characteristic protected by applicable local, state, and federal laws.
Rocket Pharma
Specialist, IT – GxP Technical Support
Cranbury, New Jersey
Added 1d ago51-200 employees
Job functions:
$54k - $82k/yr
On-Site
Bachelor's degree in information technology
Job Description
Overview:
Rocket Pharma is a fully integrated, late-stage biotechnology company advancing gene therapies with curative potential for patients with rare and life-threatening diseases. We are a team of creative, compassionate, and driven individuals united by a profound mission of seeking gene therapy cures. Rocket places tremendous value on our people and fosters a collaborative environment where bold ideas thrive and every team member makes a meaningful impact. Our core values guide everything we do: we trust one another, show generosity toward patients, embrace curiosity, and strive to elevate science. Team members receive a competitive total rewards package, including equity participation, 401(k) matching, and excellent health benefits.
Position Summary:
The Specialist, IT – GxP Technical Support is responsible for troubleshooting incidents, fulfilling service requests, supporting identity and access management, and documenting work in accordance with approved procedures, change control requirements, validation expectations, and applicable regulatory standards. The position works closely with Quality Assurance (QA), Computer System Validation (CSV), Infrastructure, Security, Business System Owners, and vendors to ensure that regulated systems remain secure, compliant, and operational.
Responsibilities:
At Rocket, our compensation philosophy and ranges are built upon data and insights collected from validated world-class providers. We are committed to compensating employees equitably based on several factors, including responsibilities and level of the position, depth and types of the employee’s experience, location of the position and availability of similar talent in a competitive market.
For U.S.-based candidates, this is an at-will position, and Rocket reserves the right to adjust the range at hire or during the year due to market shifts.
In addition to base salary, Rocket offers a competitive total rewards package that may include bonuses (short-term incentives), medical, dental, and vision insurance, life insurance, 401(k) with company match and generous vesting, paid vacation and holidays, global shutdown days between Christmas and New Year’s, and a variety of wellness resources and employee support programs. Also, certain positions are eligible for added forms of compensation, such equity awards (long-term incentives).
EEO Statement:
Create a future where DNA is no longer destiny. Join Rocket Pharma.
Rocket Pharma is a fully integrated, late-stage biotechnology company advancing gene therapies with curative potential for patients with rare and life-threatening diseases. We are a team of creative, compassionate, and driven individuals united by a profound mission of seeking gene therapy cures. Rocket places tremendous value on our people and fosters a collaborative environment where bold ideas thrive and every team member makes a meaningful impact. Our core values guide everything we do: we trust one another, show generosity toward patients, embrace curiosity, and strive to elevate science. Team members receive a competitive total rewards package, including equity participation, 401(k) matching, and excellent health benefits.
We are seeking a motivated, detail-oriented Specialist, IT – GxP Technical Support to provide first level helpdesk support for GxP-regulated and business-critical systems. This role supports end users while helping maintain a secure, compliant, and audit-ready IT environment.
The Specialist, IT – GxP Technical Support is responsible for troubleshooting incidents, fulfilling service requests, supporting identity and access management, and documenting work in accordance with approved procedures, change control requirements, validation expectations, and applicable regulatory standards. The position works closely with Quality Assurance (QA), Computer System Validation (CSV), Infrastructure, Security, Business System Owners, and vendors to ensure that regulated systems remain secure, compliant, and operational.
- Provide Tier 1+ support for GxP and non-GxP systems, endpoint devices, business applications, and user access issues.
- Troubleshoot and resolve incidents affecting GxP-regulated applications, laboratory systems, quality systems, manufacturing systems, and supporting infrastructure.
- Manage incidents and service requests through ServiceNow, ensuring accurate documentation, classification, prioritization, escalation, and closure in accordance with SLAs and GxP procedures.
- Perform user provisioning, deprovisioning, and access modifications for GxP systems in accordance with approved access management procedures and segregation of duties expectations.
- Support Identity and Access Management platforms including Okta, Active Directory, and Microsoft Entra ID, including SSO and MFA troubleshooting.
- Assist with onboarding, offboarding, and role changes while ensuring appropriate approvals and audit trail documentation are maintained.
- Support Windows, macOS, mobile devices, Microsoft 365, and endpoint management platforms within regulated and non-regulated environments.
- Escalate GxP incidents to QA, CSV, Infrastructure, Security, System Owners, or vendors as required based on severity, risk, and potential regulatory impact.
- Maintain accurate IT asset inventory records and lifecycle documentation for regulated systems and endpoints.
- Create, update, and maintain SOPs, work instructions, knowledge base articles, and controlled support documentation.
- Support internal and external audits by providing documentation, evidence, ticket history, and system support records as required.
- Bachelor’s Degree in Information Technology, Computer Science, Engineering, Life Sciences, or related discipline preferred; equivalent education and experience will be considered.
- 1-3 years of experience supporting IT systems within a pharmaceutical, biotechnology, medical device, or other regulated environment.
- Experience supporting GxP-regulated applications, systems, equipment, or processes.
- Experience supporting Windows 10/11, macOS, Microsoft 365, and enterprise endpoint technologies.
- Experience with user lifecycle management, access provisioning, SSO, MFA, and identity platforms such as Okta, Active Directory, and Microsoft Entra ID.
- Understanding of change management, incident management, deviation management, and CAPA processes within regulated environments.
- Experience supporting laboratory instruments, manufacturing systems, quality systems, or validated software applications is highly desirable.
- Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical users.
- Demonstrated ability to manage multiple priorities while maintaining a high degree of accuracy, documentation quality, and compliance.
- Strong customer service orientation with a focus on responsiveness, professionalism, and clear communication.
- Ownership and accountability for tickets, tasks, and issues through complete resolution.
Physical Requirements:
- Ability to work outside of standard business hours on an occasional basis to support GxP activities, system implementations, upgrades, maintenance activities, audits, inspections, and critical issue resolution.
- Ability to lift, carry, push, and/or pull equipment and materials weighing up to 25 pounds on an occasional basis.
- Ability to wear required personal protective equipment (PPE) and comply with all safety, security, and GxP requirements while working in regulated environments
- Ability to work in both office and regulated laboratory, manufacturing, and data center environments.
The expected salary range for this position is $54,000 to $72,000.
At Rocket, our compensation philosophy and ranges are built upon data and insights collected from validated world-class providers. We are committed to compensating employees equitably based on several factors, including responsibilities and level of the position, depth and types of the employee’s experience, location of the position and availability of similar talent in a competitive market.
For U.S.-based candidates, this is an at-will position, and Rocket reserves the right to adjust the range at hire or during the year due to market shifts.
In addition to base salary, Rocket offers a competitive total rewards package that may include bonuses (short-term incentives), medical, dental, and vision insurance, life insurance, 401(k) with company match and generous vesting, paid vacation and holidays, global shutdown days between Christmas and New Year’s, and a variety of wellness resources and employee support programs. Also, certain positions are eligible for added forms of compensation, such equity awards (long-term incentives).
A diverse workforce fosters innovation and strengthens Rocket’s business. We ensure equal opportunity without discrimination or harassment in the workplace on the basis of gender, race, color, religion, national origin, age, physical or mental disability, pregnancy, citizenship, status as a protected veteran, marital status, sexual orientation, gender identity and expression, genetic information, or any other characteristic protected by applicable local, state, and federal laws.
See All 6 Technical Support Specialist Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsTechnical Support Specialist Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Cranbury
1 jobRandolph
1 jobRockaway
1 jobHillsborough
1 jobMorris Plains
1 jobUpper Saddle River
1 jobTechnical Support Specialist Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
What New Jersey Employers Look For
The qualifications that appear most often in technical support specialist jobs across New Jersey.
- Associate or bachelor's degree in information technology, computer science, or a related field
- One or more industry certifications such as CompTIA A+, Network+, or Microsoft credentials
- Demonstrated experience troubleshooting hardware, software, and network connectivity issues
- Proficiency with ticketing systems such as ServiceNow, Jira Service Management, or Zendesk
- Strong written and verbal communication skills for end-user and stakeholder interactions
- Ability to support enterprise environments running Windows, macOS, and cloud-based applications
Technical Support Specialist Jobs in New Jersey: Frequently Asked Questions
How do you become a technical support specialist in New Jersey?
Most technical support specialist roles in New Jersey are entered through an associate or bachelor's degree in information technology or a related field, though many employers also accept a strong certification portfolio in place of a degree. New Jersey does not require a state-issued license for this role. CompTIA A+ is widely treated as the baseline credential by New Jersey employers across healthcare, pharma, and financial services sectors.
Which companies hire technical support specialists in New Jersey?
Companies currently hiring technical support specialists in New Jersey include BTech, EarthCam, and Rocket Pharma, per current listings on Migrate Mate as of August 2026. New Jersey's dense mix of pharmaceutical headquarters, financial services firms, and managed IT service providers creates consistent demand across employer types and company sizes.
Which New Jersey cities have the most technical support specialist jobs?
Cranbury, Randolph, and Rockaway have the most technical support specialist openings in New Jersey. Newark and Jersey City benefit from proximity to New York City-area corporate offices and financial sector employers, while Parsippany and Edison anchor a suburban technology corridor where large pharma, insurance, and IT services companies are headquartered and maintain substantial support operations.
Are there remote technical support specialist jobs in New Jersey?
Yes, and more than most fields, because a significant share of technical support work can be performed remotely using remote desktop tools and ticketing platforms. About 20% of technical support specialist openings tied to New Jersey are remote or hybrid as of August 2026, with the most remote-friendly positions concentrated in software support, cloud helpdesk, and IT service desk functions rather than hands-on hardware repair roles.
How can I get hired as a technical support specialist in New Jersey with little or no experience?
The most realistic entry path is a help desk or IT support associate role, which New Jersey employers across healthcare systems like RWJBarnabas Health and large IT services firms like Conduent regularly post for candidates without prior experience. Earning a CompTIA A+ certification before applying strengthens candidacy significantly. Adjacent starting points include IT field technician, desktop support intern, or NOC analyst positions that provide hands-on exposure leading to specialist roles.
Where can I find and apply to technical support specialist jobs in New Jersey?
You can find and apply to technical support specialist jobs in New Jersey on Migrate Mate, which lists current openings across the state. Search for roles that fit your experience level and specialization, then apply directly to the ones that match.
See All 6 Technical Support Specialist Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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