Technical Support Specialist Jobs in New Jersey

GENERAL PURPOSE OF THE JOB: Provide technical support and advice to customers using product or having problems with product.

ESSENTIAL DUTIES, RESPONSIBILITIES & AUTHORITIES include the following. Other duties may be assigned.

• Assist customers with technical questions or problems with our products
• Decide when products should be returned for repair
• Support remote repair facilities with technical advice
• Escalate issues to Engineering and Management where appropriate
• Communicate sales opportunities to outside sales team

SUPERVISORY RESPONSIBILITIES & AUTHORITIES: This job has no supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPERIENCE: Three to six years of related experience and/or training (or equivalent combination of education, training and experience).

EDUCATION: High school diploma or equivalent.

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

COMPUTER SKILLS: Intermediate skills: Ability to navigate and use internet/intranet and other programs such as the MS Office package including Word, Excel, PowerPoint and Access, or Company-wide cross functional Enterprise Resource Planning software. Must also be able to perform limited troubleshooting.

MATHEMATICAL SKILLS: Basic Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent to draw and interpret bar graphs.

REASONING ABILITY: High Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS: The following are physical labor characteristics associated with this job.

• Sitting – Over 2/3’s of day
• Talking or hearing – Over 2/3’s of day

WORK ENVIRONMENT: The following are characteristics associated with the environment in which this job is typically performed.

• Moderate noise (examples: business office with computers and printers, light traffic)

SALARY RANGE

The starting annual base pay for the role is between USD $55,000 and $75,000. The actual base is dependent upon many factors, such as training, transferable skills, work experience, business needs, market demands. The base pay range is subject to change and may be modified in the future. The role may also be eligible for variable bonus programs and benefits.

ABOUT TDK-LAMBDA AMERICAS INC.

Acquired by TDK in 2008, TDK-Lambda Americas Inc. represents the culmination of three well-established North American power manufacturers: Electronic Measurements Inc., Lambda Electronics, and Innoveta Technologies. We have earned the reputation of being a trusted world-class organization through a history of providing reliable and innovative power supplies. Our broad product offering features over 6,000 models that are suited for many applications, including medical, industrial, broadcast, defense, factory automation, and LED/LCD signage. Our view is that "power supply" is more than just an electronic device, but the heart of our customer's systems. This belief has helped us become a global leader in our industry.

We employ approximately 300 people in our engineering, manufacturing, and sales offices across the United States. At our company, we value the work and ideas of our employees. They are encouraged to express their opinions and take the initiative, which has helped with the growth of our community and kept us at the cutting edge of new technologies. We offer our employees not only a career opportunity but also an environment that allows them to succeed.

TDK-Lambda Americas offers great benefits and perks, including healthcare benefits, a 401(k) with match, paid time off (PTO), educational assistance, recognition plans, service awards, and performance-based awards.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. TDK-Lambda Americas is an Equal Opportunity, Affirmative Action Employer and is committed to the full inclusion of all qualified individuals. In keeping with that commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations to perform the essential functions of the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.