Technical Support Specialist Jobs in New Jersey
Technical Support Specialist jobs in New Jersey are concentrated in the Philadelphia metro corridor, the Greater Newark area, and the Parsippany-Edison technology belt, where companies like Johnson & Johnson, Cognizant, and Conduent maintain large operations that rely on internal and client-facing technical support teams. Demand runs from entry-level help desk roles through senior specialists focused on cloud infrastructure, enterprise software, and cybersecurity support. New Jersey sits among the more active markets in the Northeast for this role. See the openings below and apply to the ones that match your experience.
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Showing 5 of 7+ Technical Support Specialist jobs
Overview
The Technical Support Specialist will help installers and dealers bring outdoor spaces to life with premium audio and lighting. If you love troubleshooting, talking tech with customers, and taking ownership from first call to final fix, you’ll feel right at home on our Technical Support team.
Note: This is a full-time, on-site role in our Moorestown, NJ office location.
About Coastal Source
Coastal Source is a leader in innovative outdoor audio and lighting solutions, trusted for delivering unforgettable experiences in outdoor spaces. Our mission? To wow our customers with products that truly shine—and sound!
What you’ll do
You’ll provide world-class technical support for Coastal Source outdoor audio and lighting products. You’ll listen carefully, troubleshoot step-by-step, and deliver solutions tailored to each customer—while keeping communication clear, timely, and professional.
- Answer inbound technical support calls, emails, and web chats; follow up quickly on missed calls and voicemails
- Troubleshoot product and service issues—identify, isolate, and resolve problems as efficiently as possible
- Use technical expertise and creativity to guide customers through solutions and set expectations
- Share specifications, warranty details, and technical resources to support installers and dealers
- Help create and maintain support documentation, white papers, and short instructional/troubleshooting videos
- Support dealer relationships by addressing concerns, checking orders, and partnering with Sales Reps as needed
- Create and maintain warranty/RMA requests with accurate dealer information and detailed notes
- Inspect RMAs to identify failure points, recommend corrective actions, and complete repairs in a timely manner
- Assist with quality control of incoming shipments and contribute to process improvements
- Participate in demo-van buildouts (wire, program, test, and document)
What you’ll bring
- 2+ years of technical troubleshooting experience (or demonstrated technical ability)
- Experience supporting customers via phone, email, chat, and/or in person
- Strong verbal and written communication skills; able to adapt your style to different customer types
- A creative, driven troubleshooter who goes the extra mile to fully resolve issues
- Ability to analyze, isolate, and resolve multiple complex issues while staying calm and organized
- Comfort investigating technical solutions while actively speaking with customers
- Strong time management and prioritization skills in a fast-paced environment
- Tech-savvy with computers and smartphones; eager to learn new tools and products
- A team-first mindset that thrives in an open-office, family-like culture
Compensation: The estimated base salary range for this position is between $23.00/hour and $26.00/hour. Please note this pay range is a general guideline. Compensation decisions are based on several factors, including - but are not limited to - the scope of the role, relevant work and industry experience, education and training, key skills, internal equity, external market data, and business considerations.
Work environment & physical requirements
This is an on-site role in Moorestown, NJ. The position involves regular sitting and computer/phone use, with time spent standing, stooping, and occasionally lifting components—up to 75 lbs (most lifts are 30 lbs or less). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.
Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Application Question(s):
- How many years of experience do you have troubleshooting technical issues (hardware, audio, lighting, or similar systems)?
- How many years of experience do you have supporting products such as audio systems, lighting, or electronic equipment?
- How many years of experience do you have working directly with customers or clients?
- How many years of experience do you have providing technical support for electronic products via phone, email, or chat?
- Will you now or in the future require sponsorship for employment?
- Can you reliably commute to Moorestown, NJ each day?
- Do you know anyone who currently works for Coastal Source (including any family members), and if so, who?
Work Location: In person
Overview
The Technical Support Specialist will help installers and dealers bring outdoor spaces to life with premium audio and lighting. If you love troubleshooting, talking tech with customers, and taking ownership from first call to final fix, you’ll feel right at home on our Technical Support team.
Note: This is a full-time, on-site role in our Moorestown, NJ office location.
About Coastal Source
Coastal Source is a leader in innovative outdoor audio and lighting solutions, trusted for delivering unforgettable experiences in outdoor spaces. Our mission? To wow our customers with products that truly shine—and sound!
What you’ll do
You’ll provide world-class technical support for Coastal Source outdoor audio and lighting products. You’ll listen carefully, troubleshoot step-by-step, and deliver solutions tailored to each customer—while keeping communication clear, timely, and professional.
- Answer inbound technical support calls, emails, and web chats; follow up quickly on missed calls and voicemails
- Troubleshoot product and service issues—identify, isolate, and resolve problems as efficiently as possible
- Use technical expertise and creativity to guide customers through solutions and set expectations
- Share specifications, warranty details, and technical resources to support installers and dealers
- Help create and maintain support documentation, white papers, and short instructional/troubleshooting videos
- Support dealer relationships by addressing concerns, checking orders, and partnering with Sales Reps as needed
- Create and maintain warranty/RMA requests with accurate dealer information and detailed notes
- Inspect RMAs to identify failure points, recommend corrective actions, and complete repairs in a timely manner
- Assist with quality control of incoming shipments and contribute to process improvements
- Participate in demo-van buildouts (wire, program, test, and document)
What you’ll bring
- 2+ years of technical troubleshooting experience (or demonstrated technical ability)
- Experience supporting customers via phone, email, chat, and/or in person
- Strong verbal and written communication skills; able to adapt your style to different customer types
- A creative, driven troubleshooter who goes the extra mile to fully resolve issues
- Ability to analyze, isolate, and resolve multiple complex issues while staying calm and organized
- Comfort investigating technical solutions while actively speaking with customers
- Strong time management and prioritization skills in a fast-paced environment
- Tech-savvy with computers and smartphones; eager to learn new tools and products
- A team-first mindset that thrives in an open-office, family-like culture
Compensation: The estimated base salary range for this position is between $23.00/hour and $26.00/hour. Please note this pay range is a general guideline. Compensation decisions are based on several factors, including - but are not limited to - the scope of the role, relevant work and industry experience, education and training, key skills, internal equity, external market data, and business considerations.
Work environment & physical requirements
This is an on-site role in Moorestown, NJ. The position involves regular sitting and computer/phone use, with time spent standing, stooping, and occasionally lifting components—up to 75 lbs (most lifts are 30 lbs or less). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.
Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Application Question(s):
- How many years of experience do you have troubleshooting technical issues (hardware, audio, lighting, or similar systems)?
- How many years of experience do you have supporting products such as audio systems, lighting, or electronic equipment?
- How many years of experience do you have working directly with customers or clients?
- How many years of experience do you have providing technical support for electronic products via phone, email, or chat?
- Will you now or in the future require sponsorship for employment?
- Can you reliably commute to Moorestown, NJ each day?
- Do you know anyone who currently works for Coastal Source (including any family members), and if so, who?
Work Location: In person
See All 7 Technical Support Specialist Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsTechnical Support Specialist Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Technical Support Specialist Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Medical Devices
- Science & Research
What New Jersey Employers Look For
The qualifications that appear most often in technical support specialist jobs across New Jersey.
- Associate or bachelor's degree in information technology, computer science, or a related field
- One or more industry certifications such as CompTIA A+, Network+, or Microsoft credentials
- Demonstrated experience troubleshooting hardware, software, and network connectivity issues
- Proficiency with ticketing systems such as ServiceNow, Jira Service Management, or Zendesk
- Strong written and verbal communication skills for end-user and stakeholder interactions
- Ability to support enterprise environments running Windows, macOS, and cloud-based applications
Technical Support Specialist Jobs in New Jersey: Frequently Asked Questions
How do you become a technical support specialist in New Jersey?
Most technical support specialist roles in New Jersey are entered through an associate or bachelor's degree in information technology or a related field, though many employers also accept a strong certification portfolio in place of a degree. New Jersey does not require a state-issued license for this role. CompTIA A+ is widely treated as the baseline credential by New Jersey employers across healthcare, pharma, and financial services sectors.
Which companies hire technical support specialists in New Jersey?
Companies currently hiring technical support specialists in New Jersey include FOTILE, Rocket Pharma, and Coastal Source, per current listings on Migrate Mate as of September 2026. New Jersey's dense mix of pharmaceutical headquarters, financial services firms, and managed IT service providers creates consistent demand across employer types and company sizes.
Which New Jersey cities have the most technical support specialist jobs?
Newark, Oakland, and Cranbury have the most technical support specialist openings in New Jersey. Newark and Jersey City benefit from proximity to New York City-area corporate offices and financial sector employers, while Parsippany and Edison anchor a suburban technology corridor where large pharma, insurance, and IT services companies are headquartered and maintain substantial support operations.
Are there remote technical support specialist jobs in New Jersey?
Yes, and more than most fields, because a significant share of technical support work can be performed remotely using remote desktop tools and ticketing platforms. About 25% of technical support specialist openings tied to New Jersey are remote or hybrid as of September 2026, with the most remote-friendly positions concentrated in software support, cloud helpdesk, and IT service desk functions rather than hands-on hardware repair roles.
How can I get hired as a technical support specialist in New Jersey with little or no experience?
The most realistic entry path is a help desk or IT support associate role, which New Jersey employers across healthcare systems like RWJBarnabas Health and large IT services firms like Conduent regularly post for candidates without prior experience. Earning a CompTIA A+ certification before applying strengthens candidacy significantly. Adjacent starting points include IT field technician, desktop support intern, or NOC analyst positions that provide hands-on exposure leading to specialist roles.
Where can I find and apply to technical support specialist jobs in New Jersey?
You can find and apply to technical support specialist jobs in New Jersey on Migrate Mate, which lists current openings across the state. Search for roles that fit your experience level and specialization, then apply directly to the ones that match.
See All 7 Technical Support Specialist Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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