Technical Support Specialist Jobs in Idaho

Electronics International, Inc. is a small aircraft instrument manufacturer located on the Coeur d'Alene Airport in Hayden, Idaho. We design, manufacture, sell, and support our own line of digital engine monitoring instruments for private aircraft.

We are seeking a Technical Support Specialist who also processes incoming orders. We make no cold calls; we only respond to incoming inquiries from our customers, potential customers, and dealers. Our typical customers are private pilots who own small aircraft, aircraft maintenance mechanics, our dealers, and Original Equipment Manufacturers (OEMs). This position requires ongoing on-the-job training, which we provide.

A typical day includes communicating via phone and email with new and existing customers and dealers who may be interested in purchasing our instruments, need help identifying a possible problem with their existing instrument, or have questions about an installation. The troubleshooting portion of the job can be initially challenging, as you must not only develop an excellent understanding of our instruments and their capabilities, but also guide a customer or installer through your accurate instructions to achieve a successful result. Many of the calls and emails from customers involve troubleshooting our equipment, guiding installations, or resolving issues caused by improper customer use or installation.

Each day, you will enter new orders into our order system, answer technical emails, and answer incoming calls from customers, installers, dealers, and OEMs. For instrument repairs, you will act as the liaison between the customer and our repair department. This includes contacting customers to clarify reported issues, presenting repair quotes provided by our technicians to obtain customer approval, and verifying return shipping addresses, preferred shipping methods, and payment details. Professional writing skills are required for all correspondence.

Since this job involves both technical support and order processing, there are no commissions or sales bonuses. This allows our support team to spend as much time as necessary to help each customer without the pressure of moving on to the next customer or dealer.

Our company usually exhibits at six aviation trade shows each year. Most trade shows are only a couple of days long, while two last just over a week. We prefer that no team member has to attend more than a couple of shows per year. We pay for all necessary travel expenses.

Work Schedule:

• 40 hours per week (8:00 AM to 4:30 PM, Monday through Friday).

Ideal Candidate Qualifications:

• Experience in electronics, troubleshooting, Airframe and Powerplant (A&P) maintenance, and/or automotive mechanics is highly desired.
• Personable and friendly, with excellent spoken and written English.
• Strong professional writing skills.

Professional Appearance Requirements: We provide a pleasant and professional work environment and maintain strict appearance standards. Requirements include:

• Business casual attire and traditional, conservative grooming are required.
• Beards must be neatly trimmed and cannot exceed one inch in length.
• No visible facial piercings or ear gauges are permitted.
• Most visible tattoos must be covered, although smaller tattoos may be approved on a case-by-case basis.

Compensation and Benefits:

• We pay 100% of the participation cost in our company health insurance plan for employees.
• We pay 85% of the cost for the children of employees to be covered by the same plan.
• We offer vision insurance and a dental reimbursement program to our employees.
• 401k matching.
• Paid Time Off (PTO) and paid holidays.

How to Apply: When applying, please include a cover letter with your resume. Please explain what relevant training or work history you have that makes you a great candidate for this position. Also, please state your required hourly wage and explain why it is reasonable.

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What interested you about our job post?
• What experience do you have troubleshooting electronics?
• This job requires writing professional emails and documenting repair details. Please describe your experience with professional writing in a work environment.

Experience:

• Technical support: 2 years (Preferred)
• Technical writing: 2 years (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person