Customer Service Representative Jobs in Idaho
Customer Service Representative jobs in Idaho are concentrated in Boise, Idaho Falls, and Twin Falls, where financial services companies, healthcare systems, and technology firms generate steady demand for phone, chat, and in-person support specialists at levels from entry-level representative to team lead. Employers such as Micron Technology, Blue Cross of Idaho, and Idaho Central Credit Union maintain large customer-facing operations and hire across service disciplines on a regular basis. Retail banking support, healthcare member services, and technical troubleshooting are among the most in-demand specialties in the state. Find a role that fits below and apply directly.
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Showing 5 of 78+ Customer Service Representative jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Behavioral Health Customer Service Representatives (CSR) provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources. The role guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.
Position Overview
- Schedule: Monday-Friday 11:45AM-8:15PM EST
Schedules subject to change at any time with advanced notice due to business need.
Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment.
Training Requirements: First six-seven weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST.
What you will do
Creates an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.
Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.
Anticipates customer needs by answering unasked questions.
Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
Performs financial data maintenance as necessary.
Explains member's rights and responsibilities in accordance with contract.
Workspace Requirements
Must have a quiet/secure workspace in your home.
Recommended Technical requirements when obtaining your own residential internet service.
Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast).
Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation.
Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.
Required Qualifications
1+ years of experience in a healthcare, call center environment.
Experience using Microsoft Office products’ specifically Excel, Outlook, and Word.
Preferred Qualifications
Previous Behavioral Health, Medical, or Insurance background.
Experience working from home in a remote role.
Education
High School Diploma or GED.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $31.30This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/17/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Behavioral Health Customer Service Representatives (CSR) provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources. The role guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.
Position Overview
- Schedule: Monday-Friday 11:45AM-8:15PM EST
Schedules subject to change at any time with advanced notice due to business need.
Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment.
Training Requirements: First six-seven weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST.
What you will do
Creates an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.
Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.
Anticipates customer needs by answering unasked questions.
Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
Performs financial data maintenance as necessary.
Explains member's rights and responsibilities in accordance with contract.
Workspace Requirements
Must have a quiet/secure workspace in your home.
Recommended Technical requirements when obtaining your own residential internet service.
Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast).
Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation.
Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.
Required Qualifications
1+ years of experience in a healthcare, call center environment.
Experience using Microsoft Office products’ specifically Excel, Outlook, and Word.
Preferred Qualifications
Previous Behavioral Health, Medical, or Insurance background.
Experience working from home in a remote role.
Education
High School Diploma or GED.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $31.30This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/17/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 78 Customer Service Representative Jobs in Idaho
Find roles in Idaho that match your experience and apply in just a few clicks.
Find JobsCustomer Service Representative Jobs by City in Idaho
Where Idaho roles are concentrated, by current openings.
Customer Service Representative Job Market in Idaho
A snapshot from current Idaho openings, updated as new roles post.
Who's Hiring
- State Farm10
- U-Haul7
- Security Finance4
- WaFd Bank3
- R1 RCM2
Top Industries Hiring
- Insurance10
- Automotive3
- Technology & Software3
- Retail2
- Transportation & Logistics2
What Idaho Employers Look For
The qualifications that appear most often in customer service representative jobs across Idaho.
- High school diploma or GED recognized by an Idaho-accredited institution
- One or more years of inbound or outbound customer service experience
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Strong verbal and written communication skills for phone, chat, and email support
- Ability to handle a high volume of customer contacts in a fast-paced Idaho call center
- Familiarity with HIPAA or financial privacy requirements relevant to Idaho industries
Customer Service Representative Jobs in Idaho: Frequently Asked Questions
How do you become a customer service representative in Idaho?
Most customer service representative positions in Idaho require a high school diploma or equivalent and no state-issued license. Employers in regulated industries such as insurance expect candidates to hold or obtain an Idaho Department of Insurance producer license before handling policy inquiries. Outside those fields, the typical path is completing employer onboarding training, demonstrating communication skills, and building familiarity with the company's products or systems through on-the-job experience.
Which companies hire customer service representatives in Idaho?
Employers hiring customer service representatives in Idaho right now include State Farm, U-Haul, and Security Finance, based on current listings on Migrate Mate as of July 2026. Idaho's concentration of credit unions, regional health insurers, and technology manufacturers means openings appear consistently across financial services, healthcare, and consumer electronics support sectors.
Which Idaho cities have the most customer service representative jobs?
Boise, Nampa, and Caldwell account for the greatest number of customer service representative openings in Idaho. Boise drives the largest share because it serves as the headquarters for major financial institutions, insurance companies, and technology firms, while Idaho Falls and Twin Falls contribute openings through regional healthcare networks and manufacturing operations that maintain dedicated customer support teams.
Are there remote customer service representative jobs in Idaho?
Yes, and more than most fields. About 16% of customer service representative openings tied to Idaho are remote or hybrid as of July 2026, reflecting the role's natural fit for phone and digital communication work. Positions in technical support, insurance claims assistance, and financial account services are the most likely to be offered fully remotely by Idaho-based employers.
How can I get hired as a customer service representative in Idaho with little or no experience?
The most realistic entry path is applying for front-line retail or call center roles at Idaho employers such as credit unions, regional insurance offices, or healthcare contact centers, which regularly hire candidates without prior experience and provide structured paid training. Idaho Central Credit Union and Blue Cross of Idaho both run onboarding programs designed for new hires transitioning from retail, food service, or administrative roles. Completing a short customer service certificate through the College of Western Idaho or earning an Idaho Department of Insurance producer license significantly strengthens an entry-level application in financial and insurance sectors.
Where can I find and apply to customer service representative jobs in Idaho?
You can find and apply to customer service representative jobs in Idaho on Migrate Mate, which lists current openings from employers hiring in the state right now. Find roles that fit your experience and preferred location, then apply directly to each one.
See All 78 Customer Service Representative Jobs in Idaho
Find roles in Idaho that match your experience and apply in just a few clicks.
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