Customer Success Professional Jobs in New York
Customer Success Professional jobs in New York are among the most active in the country, concentrated in SaaS, fintech, media technology, and enterprise software, with openings ranging from entry-level customer success associate through senior director. New York City is by far the dominant hiring market, with significant activity in Brooklyn tech hubs and White Plains, where companies like Salesforce, Bloomberg, and Verizon have deep, lasting presences. The most in-demand specializations include onboarding, renewal management, and enterprise account health. Find a role that fits below and apply directly.
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Become a part of our caring community
As a Senior Network Performance Professional at Humana, you will play a pivotal role in enhancing provider performance and advancing Humana's mission to deliver high-quality healthcare. You will work with providers to improve their STARs ratings and overall performance through strategic initiatives and strong relationship-building. This role offers a unique opportunity to leverage your expertise in healthcare provider relations to influence operational decisions and support the overall success of the organization. You will report to the Manager, Network Performance.
Key Responsibilities
- Recommend execution strategies to providers to advance their goals related to interoperability, quality, value-based arrangements, and risk adjustment strategies
- Serve as an expert on the Stars/Quality program, educating physician groups on HEDIS, patient safety, and patient experience
- Actively monitor and analyze provider performance data to identify areas for improvement
- Act as a liaison for providers to access Humana resources, educating and encouraging providers on the use of self-serve tools
- Facilitate communication between providers and internal teams to ensure seamless access to necessary resources and support
- Educate provider groups on reward programs and target metrics and monitor effectiveness of reward programs, collaborating to achieve established goals
- Resolve provider abrasion issues effectively, ensuring a positive and collaborative relationship between Humana and its providers
- Partner with internal and cross-functional teams to track and report on market performance, ensuring alignment with organizational goals
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
Use your skills to make an impact
Required Qualifications
- 4+ years' experience with Medicare Advantage
- Understanding of NCQA HEDIS measures, PQA Measures, CMS Star Rating System and CAHPS/HOS survey system
- Experience building relationships with physician groups and influencing execution of recommended strategy
- Understanding of Consumer/Patient Experience
- Understanding of metrics, trends and the ability to identify gaps in care
- Understanding of and ability to drive interoperability
- Experience presenting to internal and external customers, including high-level leadership
- Experience with focus on process and quality improvement
- Comprehensive knowledge of all Microsoft Office Word, Excel and PowerPoint
- Must be able to work during 8-5pm EST
- Travel up to 10%
Preferred Qualifications
- Experience with Medicare Risk Adjustment and/or medical coding
- Progressive experience with interoperability solutions in Healthcare
- Bachelor's Degree in Business, Finance, Health Care/Administration, RN or a related field
Additional Information
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Our Hiring Process
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected, you will receive correspondence inviting you to participate in a HireVue assessment. You will have a set of questions and you will provide responses to each question. You should anticipate this to take about 10-15 minutes. Your answers will be reviewed, and you will subsequently be informed if you will be moving forward to next round.
LI-LM1
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
- $78,400 - $107,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Become a part of our caring community
As a Senior Network Performance Professional at Humana, you will play a pivotal role in enhancing provider performance and advancing Humana's mission to deliver high-quality healthcare. You will work with providers to improve their STARs ratings and overall performance through strategic initiatives and strong relationship-building. This role offers a unique opportunity to leverage your expertise in healthcare provider relations to influence operational decisions and support the overall success of the organization. You will report to the Manager, Network Performance.
Key Responsibilities
- Recommend execution strategies to providers to advance their goals related to interoperability, quality, value-based arrangements, and risk adjustment strategies
- Serve as an expert on the Stars/Quality program, educating physician groups on HEDIS, patient safety, and patient experience
- Actively monitor and analyze provider performance data to identify areas for improvement
- Act as a liaison for providers to access Humana resources, educating and encouraging providers on the use of self-serve tools
- Facilitate communication between providers and internal teams to ensure seamless access to necessary resources and support
- Educate provider groups on reward programs and target metrics and monitor effectiveness of reward programs, collaborating to achieve established goals
- Resolve provider abrasion issues effectively, ensuring a positive and collaborative relationship between Humana and its providers
- Partner with internal and cross-functional teams to track and report on market performance, ensuring alignment with organizational goals
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
Use your skills to make an impact
Required Qualifications
- 4+ years' experience with Medicare Advantage
- Understanding of NCQA HEDIS measures, PQA Measures, CMS Star Rating System and CAHPS/HOS survey system
- Experience building relationships with physician groups and influencing execution of recommended strategy
- Understanding of Consumer/Patient Experience
- Understanding of metrics, trends and the ability to identify gaps in care
- Understanding of and ability to drive interoperability
- Experience presenting to internal and external customers, including high-level leadership
- Experience with focus on process and quality improvement
- Comprehensive knowledge of all Microsoft Office Word, Excel and PowerPoint
- Must be able to work during 8-5pm EST
- Travel up to 10%
Preferred Qualifications
- Experience with Medicare Risk Adjustment and/or medical coding
- Progressive experience with interoperability solutions in Healthcare
- Bachelor's Degree in Business, Finance, Health Care/Administration, RN or a related field
Additional Information
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Our Hiring Process
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected, you will receive correspondence inviting you to participate in a HireVue assessment. You will have a set of questions and you will provide responses to each question. You should anticipate this to take about 10-15 minutes. Your answers will be reviewed, and you will subsequently be informed if you will be moving forward to next round.
LI-LM1
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
- $78,400 - $107,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
See All 281+ Customer Success Professional Jobs in New York
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Find JobsCustomer Success Professional Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Success Professional Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- JPMorganChase29
- Humana12
- Citi8
- Braze7
- Amazon6
Top Industries Hiring
- Technology & Software103
- Investment & Asset Management35
- Banking & Financial Services27
- Consulting & Professional Services25
- Insurance15
What New York Employers Look For
The qualifications that appear most often in customer success professional jobs across New York.
- Two or more years of customer-facing account management or customer success experience required
- Demonstrated ability to manage a portfolio of accounts and drive product adoption
- Experience with CRM platforms such as Salesforce, Gainsight, or HubSpot
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Bachelor's degree in business, communications, or a related field preferred by most employers
- Familiarity with SaaS metrics including churn, NPS, and net revenue retention
Customer Success Professional Jobs in New York: Frequently Asked Questions
How do you become a customer success professional in New York?
Customer success is not a licensed profession in New York, so there is no state-issued credential required to work in the field. Most employers hire candidates with a bachelor's degree and direct customer-facing experience in account management, support, or sales. Industry certifications such as the Customer Success Association's CCSM designation can strengthen a candidacy. New York's dense SaaS and fintech sectors make experience with software products especially valuable when applying.
Which companies hire customer success professionals in New York?
Employers hiring customer success professionals in New York right now include JPMorganChase, Humana, and Citi, based on current listings on Migrate Mate as of June 2026. New York's concentration of enterprise software, fintech, and media technology companies means demand is consistent across both large corporations and well-funded startups headquartered in Manhattan and Brooklyn.
Which New York cities have the most customer success professional jobs?
The cities with the most customer success professional openings in New York are New York, Buffalo, and Brooklyn. New York City dominates because of its high density of SaaS companies, financial technology firms, and enterprise software offices, while activity in suburban markets like White Plains reflects the presence of large corporate headquarters that maintain dedicated customer success teams.
Are there remote customer success professional jobs in New York?
Yes, and more than most fields, since customer success work is fundamentally desk-based and conducted over video, phone, and digital platforms. About 32% of customer success professional openings tied to New York are remote or hybrid as of June 2026, reflecting how well-suited the role is to distributed work. Renewal management and onboarding coordination roles tend to be the most consistently remote, while enterprise-facing roles at larger New York firms often require some in-office presence.
How can I get hired as a customer success professional in New York with little or no experience?
The most realistic entry path is through a customer support or sales development role at a New York-based SaaS or fintech company, then transitioning internally once you understand the product and customer base. Companies like Salesforce, Sprinklr, and Yext, which have significant New York operations, run associate customer success programs that are designed for candidates with limited experience. Building proficiency in Gainsight or Salesforce and completing the CCSM Level 1 certification gives early-career candidates a measurable edge over other applicants.
Where can I find and apply to customer success professional jobs in New York?
You can find and apply to customer success professional jobs in New York on Migrate Mate, which lists current openings tied to New York employers. Find the roles that fit your experience and apply directly to the ones that match.
See All 281+ Customer Success Professional Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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