Customer Success Architect Jobs in New York
Customer Success Architect jobs in New York are among the most active in the country, concentrated in enterprise software, financial technology, and media technology, with demand from entry-level customer success associates through principal and director-level architects. New York City, with its dense cluster of SaaS companies and financial services firms, drives the majority of hiring, while Buffalo and Albany generate steady openings through healthcare IT and state-contracted software vendors. IBM, Salesforce, and Oracle all maintain significant New York presences and consistently recruit for this role, particularly in cloud platform and CRM specializations. Find a role that fits below and apply directly.
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Showing 5 of 73+ Customer Success Architect jobs
DESCRIPTION
Join Amazon Ads as a Senior Solution Architect and become the trusted technical partner for publishers seeking to maximize their advertising revenue. You'll work at the intersection of customer needs and product innovation, solving complex technical challenges while shaping the future of our advertising platform that serves billions of queries daily.
Key job responsibilities
- Serve as the primary technical consultant for publisher customers, understanding their business objectives and recommending tailored advertising solutions
- Collaborate with publishers, monetization specialists, and internal product and engineering teams to design and implement technical strategies
- Diagnose and resolve technical issues for customers, providing clear explanations and sustainable solutions
- Gather and synthesize customer feedback to identify product gaps and opportunities, communicating these insights to our development teams
- Develop actionable recommendations that help customers optimize their advertising performance and revenue
A day in the life
As an Ads Solutions Architect, you'll spend your time deeply understanding publisher challenges and translating those insights into technical solutions. One moment you're reviewing a publisher's monetization performance, the next you're collaborating with our engineering team to design a custom implementation strategy. You could be troubleshooting a technical integration issue while simultaneously documenting a new feature request that will inform our product roadmap. You'll move fluidly between strategic planning sessions with publishers and hands-on technical problem-solving with our internal teams, ensuring that both sides understand each other's needs and constraints.
About the team
We're a collaborative group of technologists and strategists dedicated to building advertising solutions that create real value for publishers. Our team works closely with some of the largest publishers in the industry, understanding their unique challenges and helping them grow their advertising business. We're focused on making our platform more intuitive, scalable, and profitable for our customers. When you join us, you'll be part of a team that values technical depth, customer empathy, and creative problem-solving. We're excited to bring someone on board who can bridge the gap between what our customers need and what our product teams can build.
BASIC QUALIFICATIONS
- 8+ years of professional or military experience
- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
PREFERRED QUALIFICATIONS
- Bachelor's degree in computer science, engineering, mathematics or equivalent
- Experience architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures
- 5+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- Advertising industry experience including ad tech, ad serving and measurement, identity graphs, audience and contextual signals and targeting.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, NY, New York - 169,000.00 - 228,600.00 USD annually
USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually
DESCRIPTION
Join Amazon Ads as a Senior Solution Architect and become the trusted technical partner for publishers seeking to maximize their advertising revenue. You'll work at the intersection of customer needs and product innovation, solving complex technical challenges while shaping the future of our advertising platform that serves billions of queries daily.
Key job responsibilities
- Serve as the primary technical consultant for publisher customers, understanding their business objectives and recommending tailored advertising solutions
- Collaborate with publishers, monetization specialists, and internal product and engineering teams to design and implement technical strategies
- Diagnose and resolve technical issues for customers, providing clear explanations and sustainable solutions
- Gather and synthesize customer feedback to identify product gaps and opportunities, communicating these insights to our development teams
- Develop actionable recommendations that help customers optimize their advertising performance and revenue
A day in the life
As an Ads Solutions Architect, you'll spend your time deeply understanding publisher challenges and translating those insights into technical solutions. One moment you're reviewing a publisher's monetization performance, the next you're collaborating with our engineering team to design a custom implementation strategy. You could be troubleshooting a technical integration issue while simultaneously documenting a new feature request that will inform our product roadmap. You'll move fluidly between strategic planning sessions with publishers and hands-on technical problem-solving with our internal teams, ensuring that both sides understand each other's needs and constraints.
About the team
We're a collaborative group of technologists and strategists dedicated to building advertising solutions that create real value for publishers. Our team works closely with some of the largest publishers in the industry, understanding their unique challenges and helping them grow their advertising business. We're focused on making our platform more intuitive, scalable, and profitable for our customers. When you join us, you'll be part of a team that values technical depth, customer empathy, and creative problem-solving. We're excited to bring someone on board who can bridge the gap between what our customers need and what our product teams can build.
BASIC QUALIFICATIONS
- 8+ years of professional or military experience
- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
PREFERRED QUALIFICATIONS
- Bachelor's degree in computer science, engineering, mathematics or equivalent
- Experience architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures
- 5+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- Advertising industry experience including ad tech, ad serving and measurement, identity graphs, audience and contextual signals and targeting.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, NY, New York - 169,000.00 - 228,600.00 USD annually
USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually
See All 73 Customer Success Architect Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsCustomer Success Architect Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Success Architect Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Anthropic5
- Datadog5
- Adobe4
- Google4
- Atlassian3
Top Industries Hiring
- Technology & Software50
- Science & Research7
- Marketing & Advertising6
- Artificial Intelligence1
- Biotechnology & Pharmaceuticals1
What New York Employers Look For
The qualifications that appear most often in customer success architect jobs across New York.
- Five or more years in customer success, solutions architecture, or enterprise account management
- Hands-on experience implementing or configuring SaaS platforms for enterprise clients
- Demonstrated ability to own post-sale technical relationships with complex customer accounts
- Proficiency with CRM and customer success platforms such as Salesforce, Gainsight, or Totango
- Strong executive communication skills for presenting to C-suite and technical stakeholders
- Bachelor's degree in business, computer science, information systems, or a related field
Customer Success Architect Jobs in New York: Frequently Asked Questions
How do you become a customer success architect in New York?
Customer success architect is not a state-licensed role in New York, so there is no required exam or registration through a New York licensing board. Most hiring managers in New York expect a bachelor's degree in business, information systems, or computer science combined with hands-on experience in customer success or solutions engineering. Vendor certifications from Salesforce, AWS, or Gainsight carry real weight with New York employers, particularly in the financial technology and enterprise SaaS sectors that dominate hiring here.
Which companies hire customer success architects in New York?
Employers hiring customer success architects in New York right now include Anthropic, Datadog, and Adobe, based on current listings on Migrate Mate as of June 2026. New York's concentration of enterprise software, fintech, and media technology firms means demand stays consistent year-round, with the heaviest hiring tied to companies managing large commercial or financial services client books.
Which New York cities have the most customer success architect jobs?
New York, New York City, and Albany have the most customer success architect openings in New York. New York City accounts for the largest share by far, driven by its dense ecosystem of SaaS vendors, fintech firms, and enterprise software companies with major commercial accounts, while any openings outside the city tend to cluster around healthcare IT vendors and state government technology contractors serving Albany and western New York.
Are there remote customer success architect jobs in New York?
Yes, and more than most fields. Customer success architecture is largely a desk-based, relationship-management role that translates well to remote and hybrid arrangements. About 47% of customer success architect openings tied to New York are remote or hybrid as of June 2026, reflecting how broadly the role has shifted since enterprise client work moved to digital channels. Strategic advisory and platform configuration work tends to be the most remote-compatible portion of the role.
How can I get hired as a customer success architect in New York with little or no experience?
The most realistic entry path is moving into a customer success associate or junior solutions engineer role at a New York-based SaaS or fintech company, then building toward the architect title from within. Firms like Salesforce and IBM in New York run structured early-career programs that place candidates without deep experience into customer-facing technical roles. A Salesforce Administrator or Gainsight certification gives candidates a concrete edge, and prior experience in account management, IT support, or business analysis at a New York financial services or technology firm is frequently treated as a qualifying lateral move.
Where can I find and apply to customer success architect jobs in New York?
You can find and apply to customer success architect jobs in New York on Migrate Mate, which lists current openings across New York City, Buffalo, Albany, and the surrounding region. Find roles that fit your background and apply directly.
See All 73 Customer Success Architect Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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