Front Desk Agent Jobs in New York
Front Desk Agent jobs in New York concentrate heavily in hospitality, healthcare, and corporate real estate, with demand at every level from entry-level hotel reception to senior concierge and medical front office roles. New York City, Buffalo, and Albany account for the largest share of openings, with major employers such as Marriott International, NYU Langone Health, and Hilton maintaining consistent front desk hiring across the state. The most sought-after specialties in New York are hotel front desk operations, medical receptionist roles, and luxury property concierge services. Find a role that fits below and apply directly.
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Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more...
The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.
Benefits
- Medical, Dental, Vision
- 401K - after one year
- Tuition Reimbursement
Responsibilities
- Always treat guests with courtesy and respect in a variety of situations.
- Honesty & Integrity.
- Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences.
- Responds to guest complaints promptly and professionally.
- Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager.
- Establishes and develops long term customer relationships providing value and profitability.
- Enhances our guests’ stay by creating an inviting atmosphere.
- Coordinates and multi-tasks job duties in an active environment.
- Assists with summoning the third-party valet service to park guests’ vehicles.
- Assists with summoning cabs for guests and clients.
- Maintains eye contact with guests.
- Usage of Guest’s name during conversation.
- Always greets guests in a friendly manner.
- Speaks in clear and discreet sentences.
- Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.
- Opens vehicle doors and greet guests.
- Uses the guest’s name whenever possible and maintains a professional demeanor at all times.
Check In and Check Out Services
- Assists guests with kiosk check-in.
- Enters information such as arrival alerts and messages.
- Corrects inaccuracies and discrepancies on guest accounts.
- Posts charges to guest accounts.
- Completes daily high balance checks.
- Checks groups and tours in and out.
- Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities.
- Updates all guest profiles with correct billing information, preferences, special requests, etc.
Luggage Assistance
- Assist arriving guests with luggage upon entering and exiting the building.
- Escort guests to their room and handles luggage.
- Secure and stores luggage for guests.
- Retrieve luggage for departing guests.
- Lifts luggage and uses bell carts to assist guests.
Arrival and Room Moves
- Escort guests to their room with luggage.
- Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room.
- Conduct guest’s orientation of outlets, fitness center, general area attractions, etc.
- Coordinate with Front Desk in regards to room moves.
Guest Interactions
- Maintains good posture when interacting and greeting guests.
- Assists and coordinates with Front Desk for any special requests.
- Familiarizes themselves with all VIPs and Arrivals
- Assists with guest requests, errands, deliveries, etc.
Guest Store
- General Store maintenance.
- Conduct sales within the General Store.
- Understand the product within the General Store and have the ability to speak to the product.
- Report inventory monthly on all stock/product.
Guest Service Relations
- Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s)
- Provides Concierge services to guests.
- Investigates guest charges to resolve guest complaints.
- Checks messages and mail.
- Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts.
- Up-sell rooms where possible according to established procedures to maximize revenues.
- Assists with guest luggage to and from the room when needed.
- Deliver packages (mail, faxes etc.) to guest room when needed.
- Assists in calling and retrieving cabs for guests upon request.
- Any other requests of duties from management.
Reconciliation
- Balance cash daily.
- Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.
- Ensure all billing and paperwork is done in accordance with Accounting standards.
- Proper handling of sensitive and confidential guest material and information understood and held in a professional manner.
Cash Handling
- Accept advance deposits for guests and posts the advance to guests’ accounts.
- Makes change and balances the personal and/or individual floating bank.
Requirements
- Minimum of Hospitality, Retail or Services related industries experience preferred
- Must be able to stand for periods of time (Up to 6 hours)
- Efficient in Computer and Typing Skills.
- Ability to lift 50lbs
Compensation
- $24.50 an hour
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
See All 63 Front Desk Agent Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Front Desk Agent JobsFront Desk Agent Jobs by City in New York
Where New York roles are concentrated, by current openings.
Front Desk Agent Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
What New York Employers Look For
The qualifications that appear most often in front desk agent jobs across New York.
- High school diploma or equivalent required by most New York employers
- One or more years of customer-facing reception or hospitality experience preferred
- Proficiency with property management systems such as Opera or RoomKey
- Strong verbal communication skills in person and over the phone
- Ability to work rotating shifts including weekends and New York holidays
- Bilingual Spanish or Mandarin proficiency valued in New York City metro roles
Front Desk Agent Jobs in New York: Frequently Asked Questions
How do you become a front desk agent in New York?
Front desk agent roles in New York do not require a state-issued license, so the path centers on completing a high school diploma or GED, then gaining experience in customer service, hotel reception, or medical administration. Many New York City hotels and healthcare systems hire candidates directly into entry-level positions and provide on-the-job training on property management systems and HIPAA compliance. A hospitality certificate from a New York community college or CUNY institution can strengthen an application considerably.
Which companies hire front desk agents in New York?
Employers hiring front desk agents in New York right now include Schulte Hospitality, Indus Hospitality, and Island Hospitality Management, based on current listings on Migrate Mate as of November 2026. New York's dense concentration of full-service hotels, hospital networks, and corporate office campuses means front desk demand stays active year-round across the state.
Which New York cities have the most front desk agent jobs?
New York, Brooklyn, and Olean have the most front desk agent openings in New York. New York City leads because of its massive hotel corridor, major hospital systems, and high density of corporate headquarters, while Buffalo and Albany generate steady demand from regional healthcare providers, state government offices, and growing hospitality venues serving business and leisure travelers in upstate New York.
Are there remote front desk agent jobs in New York?
Yes, but they're rare. Front desk work is inherently on-site, requiring in-person guest interaction, physical check-in processes, and real-time coordination with property staff. About 0% of front desk agent openings tied to New York are remote or hybrid as of November 2026, and those positions tend to be virtual receptionist or medical scheduling roles rather than traditional hotel or office front desk work.
How can I get hired as a front desk agent in New York with little or no experience?
The most realistic entry path is applying to hotel brand training programs, which New York City properties operated by large hospitality groups run specifically for candidates without prior experience. Adjacent roles such as bellhop, hotel shuttle driver, or healthcare patient access representative are common lateral moves that lead to front desk positions quickly. Completing a hospitality certificate through CUNY or the New York Hotel Trades Council's training arm also gives candidates a measurable credential that New York employers recognize and prefer.
Where can I find and apply to front desk agent jobs in New York?
You can find and apply to front desk agent jobs in New York on Migrate Mate, which lists current openings from employers hiring across the state right now. Search the listings, find roles that match your experience and preferred location, and apply directly to the ones that fit.
See All 63 Front Desk Agent Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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