Front Desk Agent Jobs in New York
Front Desk Agent jobs in New York concentrate heavily in hospitality, healthcare, and corporate real estate, with demand at every level from entry-level hotel reception to senior concierge and medical front office roles. New York City, Buffalo, and Albany account for the largest share of openings, with major employers such as Marriott International, NYU Langone Health, and Hilton maintaining consistent front desk hiring across the state. The most sought-after specialties in New York are hotel front desk operations, medical receptionist roles, and luxury property concierge services. Find a role that fits below and apply directly.
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JOB TITLE: Front Desk Agent
REPORTS TO: Front Office Manager
Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction.
Essential Responsibilities:
- Greet, register, and assign rooms to guests of hotel.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Keep records of room availability and guests' accounts using computerized property management systems.
- Compute bills, collect payments, and make change for guests.
- Perform simple bookkeeping activities, such as balancing cash accounts.
- Issue room keys and escort instructions to bellmen.
- Review accounts and charges with guests during the check-out process.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Transmit and receive messages, using telephones or telephone switchboards.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Record guest comments or complaints, referring customers to managers as necessary.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer all incoming phones in three or less rings.
- Complete “bucket checks” to ensure all accounts are current and comply with standards established by the hotel’s controller and Front Office Manager.
To do this kind of work, you must be able to:
- Be an outgoing, welcoming personality for the Hotel
- Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
- Make decisions based on your own judgment and company policy.
- Follow instructions without close supervision.
- Speak and write clearly and accurately.
- Be available for work days, evenings, weekends and holidays.
Physical Demands: Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Walking and standing are required throughout the shift. Reaching, handling, feeling, talking, hearing, and seeing.
Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside.
Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures.
Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects.
Relationships to Data, People and Things:
Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved.
People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants.
Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.
Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as making documents being appealing to the eye, to find and research various information needed to complete and compile reports.
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Find Front Desk Agent JobsFront Desk Agent Jobs by City in New York
Where New York roles are concentrated, by current openings.
Front Desk Agent Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
What New York Employers Look For
The qualifications that appear most often in front desk agent jobs across New York.
- High school diploma or equivalent required by most New York employers
- One or more years of customer-facing reception or hospitality experience preferred
- Proficiency with property management systems such as Opera or RoomKey
- Strong verbal communication skills in person and over the phone
- Ability to work rotating shifts including weekends and New York holidays
- Bilingual Spanish or Mandarin proficiency valued in New York City metro roles
Front Desk Agent Jobs in New York: Frequently Asked Questions
How do you become a front desk agent in New York?
Front desk agent roles in New York do not require a state-issued license, so the path centers on completing a high school diploma or GED, then gaining experience in customer service, hotel reception, or medical administration. Many New York City hotels and healthcare systems hire candidates directly into entry-level positions and provide on-the-job training on property management systems and HIPAA compliance. A hospitality certificate from a New York community college or CUNY institution can strengthen an application considerably.
Which companies hire front desk agents in New York?
Employers hiring front desk agents in New York right now include Schulte Hospitality, Indus Companies, and Crosby Hotel, based on current listings on Migrate Mate as of August 2026. New York's dense concentration of full-service hotels, hospital networks, and corporate office campuses means front desk demand stays active year-round across the state.
Which New York cities have the most front desk agent jobs?
New York, Albany, and Victor have the most front desk agent openings in New York. New York City leads because of its massive hotel corridor, major hospital systems, and high density of corporate headquarters, while Buffalo and Albany generate steady demand from regional healthcare providers, state government offices, and growing hospitality venues serving business and leisure travelers in upstate New York.
Are there remote front desk agent jobs in New York?
Yes, but they're rare. Front desk work is inherently on-site, requiring in-person guest interaction, physical check-in processes, and real-time coordination with property staff. About 0% of front desk agent openings tied to New York are remote or hybrid as of August 2026, and those positions tend to be virtual receptionist or medical scheduling roles rather than traditional hotel or office front desk work.
How can I get hired as a front desk agent in New York with little or no experience?
The most realistic entry path is applying to hotel brand training programs, which New York City properties operated by large hospitality groups run specifically for candidates without prior experience. Adjacent roles such as bellhop, hotel shuttle driver, or healthcare patient access representative are common lateral moves that lead to front desk positions quickly. Completing a hospitality certificate through CUNY or the New York Hotel Trades Council's training arm also gives candidates a measurable credential that New York employers recognize and prefer.
Where can I find and apply to front desk agent jobs in New York?
You can find and apply to front desk agent jobs in New York on Migrate Mate, which lists current openings from employers hiring across the state right now. Search the listings, find roles that match your experience and preferred location, and apply directly to the ones that fit.
See All 43 Front Desk Agent Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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