Customer Support Jobs in New York
Customer Support jobs in New York are among the most active in the country, with steady demand from financial services, healthcare, media, retail, and technology companies at every level from entry-level representative through senior specialist and team lead. The heaviest hiring is concentrated in New York City, Buffalo, and Albany, where established employers like JPMorgan Chase, Verizon, and Citigroup maintain large customer-facing operations. The most in-demand specialties right now are technical support, financial services client support, and healthcare patient support. Find a role that fits below and apply directly.
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Showing 5 of 5,983+ Customer Support jobs
Date: Jun 18, 2026
Location: Rochester, NY, US, 14623
Company: Belden Inc
Innovation Starts With You
Propel your career at Belden, where innovation creates possibilities—for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world’s most complex connectivity challenges, turning curiosity into meaningful impact. Here, you’ll take on work that challenges you, supports your growth, and empowers you to shape what’s next. You’ll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business—creating value in the world around us.
Together, we are shaping the future of digitization and paving the way for the next generation of innovation.
Job Summary
Belden is currently seeking a Customer Service Representative for the Broadband Solutions division. The position will be responsible for supporting Belden’s customer base, both internal and externally. This is a remote position and reports to the Customer Operations Manager.
You will make a difference in the following ways
- Supporting customer base through the resolution of service questions and answering of customer inquiries as they arise.
- Holding responsibility for overall order management, including but not limited to processing orders, generating quotations, monitoring vendor management inventory, answering phones, tracking shipments, researching order issues, and processing RMA claims.
- Identifying opportunities to improve processes and customer relations.
- Performing accurate data entry of orders and customer information.
- Utilizing the corporate ERP System (NetSuite) as it pertains to customer service operations.
What you bring
- Education & Experience – Associate’s degree in business or similar field. Bachelor’s degree preferred with three (3) or more years of customer service experience. Prior experience in a manufacturing environment is a plus. Vendor Management Programs experience preferred.
- Knowledge & Skills – ERP System experience, NetSuite preferred. CRM experience, Salesforce preferred.
- Knowledge & Skills – Computer skills including word processing, spreadsheet and presentation software.
- Knowledge & Skills – Interpersonal and communication skills, both oral and written, with the ability to work effectively with a wide range of individuals in a diverse community.
- We Reach for Greatness – Well-developed organization skills, including the ability to handle many details and multiple projects simultaneously in a fast-paced environment while upholding quality standards.
Applicants can expect a base compensation range of $63,000-$85,000 plus benefits and additional incentives based on the level of the role. This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant’s experience, qualifications, and geographical location.
Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability!
Let’s Create Possibilities Together.
Join a global community shaping the future of intelligent connectivity. At Belden, you’ll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.
These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.
Nearest Major Market: Rochester
Date: Jun 18, 2026
Location: Rochester, NY, US, 14623
Company: Belden Inc
Innovation Starts With You
Propel your career at Belden, where innovation creates possibilities—for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world’s most complex connectivity challenges, turning curiosity into meaningful impact. Here, you’ll take on work that challenges you, supports your growth, and empowers you to shape what’s next. You’ll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business—creating value in the world around us.
Together, we are shaping the future of digitization and paving the way for the next generation of innovation.
Job Summary
Belden is currently seeking a Customer Service Representative for the Broadband Solutions division. The position will be responsible for supporting Belden’s customer base, both internal and externally. This is a remote position and reports to the Customer Operations Manager.
You will make a difference in the following ways
- Supporting customer base through the resolution of service questions and answering of customer inquiries as they arise.
- Holding responsibility for overall order management, including but not limited to processing orders, generating quotations, monitoring vendor management inventory, answering phones, tracking shipments, researching order issues, and processing RMA claims.
- Identifying opportunities to improve processes and customer relations.
- Performing accurate data entry of orders and customer information.
- Utilizing the corporate ERP System (NetSuite) as it pertains to customer service operations.
What you bring
- Education & Experience – Associate’s degree in business or similar field. Bachelor’s degree preferred with three (3) or more years of customer service experience. Prior experience in a manufacturing environment is a plus. Vendor Management Programs experience preferred.
- Knowledge & Skills – ERP System experience, NetSuite preferred. CRM experience, Salesforce preferred.
- Knowledge & Skills – Computer skills including word processing, spreadsheet and presentation software.
- Knowledge & Skills – Interpersonal and communication skills, both oral and written, with the ability to work effectively with a wide range of individuals in a diverse community.
- We Reach for Greatness – Well-developed organization skills, including the ability to handle many details and multiple projects simultaneously in a fast-paced environment while upholding quality standards.
Applicants can expect a base compensation range of $63,000-$85,000 plus benefits and additional incentives based on the level of the role. This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant’s experience, qualifications, and geographical location.
Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability!
Let’s Create Possibilities Together.
Join a global community shaping the future of intelligent connectivity. At Belden, you’ll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.
These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.
Nearest Major Market: Rochester
See All 5,983+ Customer Support Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Customer Support JobsCustomer Support Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Support Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- State Farm507
- Starbucks458
- Walgreens278
- Wendy's200
- CVS Health175
Top Industries Hiring
- Retail1,029
- Food & Beverage824
- Insurance726
- Healthcare & Medical Services611
- Banking & Financial Services363
What New York Employers Look For
The qualifications that appear most often in customer support jobs across New York.
- Proven ability to handle high-volume inbound calls or chats in a fast-paced environment
- Strong written and verbal communication skills in English, bilingual Spanish a frequent plus
- Experience with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- High school diploma or equivalent required, associate or bachelor's degree preferred for senior roles
- Familiarity with HIPAA or financial compliance guidelines depending on industry sector
- Ability to meet New York City or New York State remote work and equipment policy requirements
Customer Support Jobs in New York: Frequently Asked Questions
How do you become a customer support in New York?
Most customer support roles in New York require no state-issued license, making a high school diploma or GED the standard entry point. Employers in financial services may expect familiarity with FINRA-regulated products, and those in healthcare look for HIPAA awareness. The practical path is to build experience through call center, retail, or hospitality roles, then apply to the large New York employers that run structured onboarding programs for new customer support hires.
How much do customer supports make in New York?
Customer supports in New York earn a median of about $48,000 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $36,270 for the lowest 10% to over $76,280 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer supports in New York?
Employers hiring customer supports in New York right now include State Farm, Starbucks, and Walgreens, based on current listings on Migrate Mate as of June 2026. New York's concentration of financial institutions, health systems, and media and telecommunications companies means demand is consistent year-round across a wide range of industries.
Which New York cities have the most customer support jobs?
The cities with the most customer support openings in New York are New York, Brooklyn, and Rochester. New York City dominates by volume given its density of corporate headquarters in finance, media, and technology, while Buffalo and Albany draw hiring from regional healthcare systems, state government agencies, and insurance carriers that anchor those local economies.
Are there remote customer support jobs in New York?
Yes, and more than most fields. About 7% of customer support openings tied to New York are remote or hybrid as of June 2026, reflecting how well-suited the work is for phone and digital channels. Technical support and software company roles tend to offer the most fully remote flexibility, while financial services and healthcare roles more often require at least some on-site time for compliance or training purposes.
How can I get hired as a customer support in New York with little or no experience?
The most realistic entry path is applying to associate or entry-level customer service representative roles at large New York employers such as major banks, insurance companies, and health systems, which run structured training programs designed for candidates without prior experience. Lateral moves from retail, food service, or hospitality are consistently recognized by New York hiring managers. Earning a customer service certification through a community college in the CUNY or SUNY system can give your application a measurable edge.
Where can I find and apply to customer support jobs in New York?
You can find and apply to customer support jobs in New York on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the listings for roles that match your experience level and preferred location, then apply directly to the ones that fit.
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