Field Support Specialist Jobs in New York
Field Support Specialist jobs in New York represent one of the most active markets in the country, with steady demand concentrated in healthcare technology, telecommunications, enterprise IT infrastructure, and financial services, and openings at every level from entry-level technician through senior field specialist. The heaviest hiring runs through New York City, Buffalo, and Albany, where large employers like IBM, Verizon, and Siemens maintain significant field operations and service networks across the state. The most in-demand specialties are medical device support, network infrastructure maintenance, and enterprise hardware servicing. Find a role that fits below and apply directly.
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Showing 5 of 10+ Field Support Specialist jobs
INTRODUCTION
Who will you be working with?
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services. Our team is focused on continually improving our best-in-class production capabilities. We combine deep domain expertise and tenured experience to deliver unparalleled products for our customers. Here you’ll interact daily with team members during the problem resolution process and will partner with other key stakeholders to support our internal customers and their responsibilities.
ABOUT THE ROLE
How will you make a difference?
The Field Service Lead/Specialist is responsible for managing and supporting warranty and aftermarket activities for Wabtec products across active transit projects in the Greater New York City territory. This role ensures operational excellence by supervising field service technicians, maintaining strong customer relationships, and serving as the primary liaison between customers, car builders, and Wabtec management. The position emphasizes safety, technical expertise, and proactive problem-solving to enhance product reliability and customer satisfaction.
KEY RESPONSIBILITIES
Customer & Relationship Management:
- Serve as the key Wabtec representative on Transit Authority sites for warranty, modifications, and aftermarket activities.
- Develop and maintain strong relationships with transit authorities and car builders.
- Actively listen to customer concerns and resolve issues promptly.
- Represent Wabtec field service in meetings and conference calls with customers and internal teams.
Technical Support & Reliability:
- Assist transit authority repair operations with troubleshooting and debugging Wabtec products.
- Analyze reliability data and recommend improvements to procedures and component replacement intervals.
- Maintain a database of product reliability trends and communicate findings to product line engineering. Drive component reliability information through FieldConnect.
- Investigate system failures in the field and produce engineering reports as required.
- Collaborate with customer maintenance and operations teams to drive product launches and component field testing. Provide feedback to internal and external stakeholders.
Team Leadership & Management:
- Assist the regional manager in supervising, coaching, and training field service technicians. Ensure adherence to company policies and safety standards.
- Assist in organizing workflow, setting performance goals, and monitoring productivity.
- Conduct regular task performance reviews and provide constructive feedback.
- Recommend training programs for technical and soft skills development.
Safety & Compliance:
- Promote and enforce a strong safety culture.
- Ensure compliance with PPE requirements and Wabtec’s “2-minute warning” safety initiative.
- Generate Risk Assessments for the various sites and activities in the assigned territory. Assess field activities and develop and implement safety procedures.
Reporting & Documentation:
- Prepare weekly reports on safety, manpower, warranty support, and retrofit activities.
- Maintain accurate records of service calls, work orders, and timekeeping.
- Track warranty spare inventory and calibration of tools and equipment.
- Implement computerized reporting systems (e.g., Field Connect, project trackers).
- Lead training and implementation of all modules on the Field Connect platform. Close monitoring of field reporting for the supporting project, ensuring full compliance with requirements and standards.
Training & Development:
- Provide on-site training for car builder or transit authority personnel on Wabtec systems.
- Plan and monitor technical and safety training for field service teams.
BASIC QUALIFICATIONS
- Proven experience as a supervisor or in a similar technical leadership role.
- Strong mechanical aptitude and hands-on capabilities.
- Excellent communication and interpersonal skills; ability to explain complex technical issues clearly.
- Outstanding organizational and leadership skills.
- Proficiency in MS Office and familiarity with reporting tools.
- Knowledge of rail industry products and systems (preferred).
- Valid driver’s license and ability to travel to the U.S. for training.
- Strong problem-solving and decision-making abilities.
- Ability to motivate teams and maintain a positive work environment.
REQUIREMENTS
- Travel: Required within the Greater NYC territory and occasional U.S. trips for training and support.
- Reporting Structure: Reports to Field Service Manager / Regional Service Director.
- Work Environment: On-site at transit authority locations, with adherence to safety protocols.
COMPENSATION
The hourly rate for this role is currently $37 - $43. The actual rate offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands, and work location. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.
ADDITIONAL INFORMATION
Our job titles may span more than one career level. The salary rate for this role is currently $33-43. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands, and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.
What could you accomplish in a place that puts People First?
At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
WHO ARE WE?
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better.
Culture powers us and the possibilities.
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion, and your unique perspective fuel progress.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status, and more.
Need accommodation? Just let us know - we’ve got you.
INTRODUCTION
Who will you be working with?
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services. Our team is focused on continually improving our best-in-class production capabilities. We combine deep domain expertise and tenured experience to deliver unparalleled products for our customers. Here you’ll interact daily with team members during the problem resolution process and will partner with other key stakeholders to support our internal customers and their responsibilities.
ABOUT THE ROLE
How will you make a difference?
The Field Service Lead/Specialist is responsible for managing and supporting warranty and aftermarket activities for Wabtec products across active transit projects in the Greater New York City territory. This role ensures operational excellence by supervising field service technicians, maintaining strong customer relationships, and serving as the primary liaison between customers, car builders, and Wabtec management. The position emphasizes safety, technical expertise, and proactive problem-solving to enhance product reliability and customer satisfaction.
KEY RESPONSIBILITIES
Customer & Relationship Management:
- Serve as the key Wabtec representative on Transit Authority sites for warranty, modifications, and aftermarket activities.
- Develop and maintain strong relationships with transit authorities and car builders.
- Actively listen to customer concerns and resolve issues promptly.
- Represent Wabtec field service in meetings and conference calls with customers and internal teams.
Technical Support & Reliability:
- Assist transit authority repair operations with troubleshooting and debugging Wabtec products.
- Analyze reliability data and recommend improvements to procedures and component replacement intervals.
- Maintain a database of product reliability trends and communicate findings to product line engineering. Drive component reliability information through FieldConnect.
- Investigate system failures in the field and produce engineering reports as required.
- Collaborate with customer maintenance and operations teams to drive product launches and component field testing. Provide feedback to internal and external stakeholders.
Team Leadership & Management:
- Assist the regional manager in supervising, coaching, and training field service technicians. Ensure adherence to company policies and safety standards.
- Assist in organizing workflow, setting performance goals, and monitoring productivity.
- Conduct regular task performance reviews and provide constructive feedback.
- Recommend training programs for technical and soft skills development.
Safety & Compliance:
- Promote and enforce a strong safety culture.
- Ensure compliance with PPE requirements and Wabtec’s “2-minute warning” safety initiative.
- Generate Risk Assessments for the various sites and activities in the assigned territory. Assess field activities and develop and implement safety procedures.
Reporting & Documentation:
- Prepare weekly reports on safety, manpower, warranty support, and retrofit activities.
- Maintain accurate records of service calls, work orders, and timekeeping.
- Track warranty spare inventory and calibration of tools and equipment.
- Implement computerized reporting systems (e.g., Field Connect, project trackers).
- Lead training and implementation of all modules on the Field Connect platform. Close monitoring of field reporting for the supporting project, ensuring full compliance with requirements and standards.
Training & Development:
- Provide on-site training for car builder or transit authority personnel on Wabtec systems.
- Plan and monitor technical and safety training for field service teams.
BASIC QUALIFICATIONS
- Proven experience as a supervisor or in a similar technical leadership role.
- Strong mechanical aptitude and hands-on capabilities.
- Excellent communication and interpersonal skills; ability to explain complex technical issues clearly.
- Outstanding organizational and leadership skills.
- Proficiency in MS Office and familiarity with reporting tools.
- Knowledge of rail industry products and systems (preferred).
- Valid driver’s license and ability to travel to the U.S. for training.
- Strong problem-solving and decision-making abilities.
- Ability to motivate teams and maintain a positive work environment.
REQUIREMENTS
- Travel: Required within the Greater NYC territory and occasional U.S. trips for training and support.
- Reporting Structure: Reports to Field Service Manager / Regional Service Director.
- Work Environment: On-site at transit authority locations, with adherence to safety protocols.
COMPENSATION
The hourly rate for this role is currently $37 - $43. The actual rate offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands, and work location. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.
ADDITIONAL INFORMATION
Our job titles may span more than one career level. The salary rate for this role is currently $33-43. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands, and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.
What could you accomplish in a place that puts People First?
At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
WHO ARE WE?
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better.
Culture powers us and the possibilities.
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion, and your unique perspective fuel progress.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status, and more.
Need accommodation? Just let us know - we’ve got you.
See All 10 Field Support Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Field Support Specialist JobsField Support Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Field Support Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Web Team Associates2
- Boston Scientific1
- City of New York1
- Edwards Lifesciences1
- ExpandED Schools1
Top Industries Hiring
- Medical Devices3
- Automotive1
- Biotechnology & Pharmaceuticals1
- Education1
- Government & Public Sector1
What New York Employers Look For
The qualifications that appear most often in field support specialist jobs across New York.
- Associate or bachelor's degree in information technology, electronics, or a related technical field
- Hands-on experience diagnosing and repairing hardware, software, or field equipment
- Valid New York State driver's license with a clean driving record for field travel
- Familiarity with ticketing systems such as ServiceNow or Remedy for work order management
- Strong customer-facing communication skills for on-site client interactions
- Ability to lift and transport equipment meeting standard field deployment physical requirements
Field Support Specialist Jobs in New York: Frequently Asked Questions
How do you become a field support specialist in New York?
Most field support specialists in New York start with an associate or bachelor's degree in information technology, electronics engineering technology, or a related field. No single state-issued license governs all field support roles, but positions in medical device servicing often require manufacturer certification, while roles touching low-voltage electrical systems may require a New York State limited electrical license. Employers in New York City and its suburbs commonly prefer CompTIA A+ or Network+ certifications as baseline credentials.
Which companies hire field support specialists in New York?
Employers hiring field support specialists in New York right now include Web Team Associates, Boston Scientific, and City of New York, based on current listings on Migrate Mate as of June 2026. New York's concentration of financial institutions, major hospital networks, and telecommunications providers means field support demand is distributed across industries rather than limited to a single sector.
Which New York cities have the most field support specialist jobs?
New York, Albany, and Binghamton account for the most field support specialist openings in New York. New York City generates the largest share by far because of its density of corporate headquarters, hospital systems, and enterprise IT infrastructure, while Buffalo and Albany drive demand through regional healthcare networks, state government operations, and manufacturing facilities that require on-site technical support.
Are there remote field support specialist jobs in New York?
Yes, but they're rare. Field support specialist work is largely hands-on and on-site by nature, which limits full remote arrangements. About 10% of field support specialist openings tied to New York are remote or hybrid as of June 2026, and those positions typically involve remote diagnostics, tier-one help desk triage, or technical coordination rather than the physical installation and repair work that defines most field roles.
How can I get hired as a field support specialist in New York with little or no experience?
The most realistic entry path is applying to help desk or desktop support associate roles at large New York employers such as hospital systems, state agencies, or telecommunications carriers, which regularly hire candidates with no field experience and provide structured on-the-job training. Earning a CompTIA A+ certification before applying gives a clear credential advantage. NYC Health and Hospitals and SUNY campuses across the state also run IT associate and technician programs that serve as direct feeders into field support positions.
Where can I find and apply to field support specialist jobs in New York?
You can find and apply to field support specialist jobs in New York on Migrate Mate, which lists current openings across the state. Find the roles that fit your experience and location and apply directly.
See All 10 Field Support Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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