Customer Support Representative Jobs in New York
Customer Support Representative jobs in New York are among the most active in the country, with strong demand concentrated in financial services, healthcare, technology, and e-commerce, and openings at every level from entry-level call center associates through senior client success leads. Most hiring is centered in New York City, Buffalo, and Albany, where employers like JPMorgan Chase, Verizon, and Cigna maintain large customer-facing operations. The most in-demand specialties include technical support, financial services customer care, and healthcare member services. Find a role that fits below and apply directly.
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Showing 5 of 493+ Customer Support Representative jobs
Company Description
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
JOB DESCRIPTION:
Provides front-line customer service support via phone to all Client’s internal and external customers.
Responsibilities
1. Provides assistance to customers during all phases of the inventory process.
2. Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
3. Maintains appropriate response times and abandon rates as defined in the department’s goals.
4. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
5. Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers.
6. Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
7. Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance.
8. Maintains a working knowledge of the computer programs currently in use in the department.
9. Performs other duties as assigned.
Qualifications
1. HS diploma or equivalent level required.
2. Prefer some prior customer service experience.
3. Excellent communications skills.
4. Computer literate; exposure to Windows environment.
Additional Information
For more information, Please contact
Ashish
973-967-3440
shobha.mishraATartechinfo.com
Company Description
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
JOB DESCRIPTION:
Provides front-line customer service support via phone to all Client’s internal and external customers.
Responsibilities
1. Provides assistance to customers during all phases of the inventory process.
2. Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
3. Maintains appropriate response times and abandon rates as defined in the department’s goals.
4. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
5. Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers.
6. Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
7. Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance.
8. Maintains a working knowledge of the computer programs currently in use in the department.
9. Performs other duties as assigned.
Qualifications
1. HS diploma or equivalent level required.
2. Prefer some prior customer service experience.
3. Excellent communications skills.
4. Computer literate; exposure to Windows environment.
Additional Information
For more information, Please contact
Ashish
973-967-3440
shobha.mishraATartechinfo.com
See All 493+ Customer Support Representative Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsCustomer Support Representative Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Support Representative Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- State Farm257
- Northwestern Mutual13
- Sun River Health11
- Web Team Associates10
- Verizon9
Top Industries Hiring
- Insurance289
- Healthcare & Medical Services49
- Banking & Financial Services30
- Technology & Software23
- Consulting & Professional Services16
What New York Employers Look For
The qualifications that appear most often in customer support representative jobs across New York.
- High school diploma or equivalent required by most New York employers
- Demonstrated experience with CRM platforms such as Salesforce or Zendesk
- Strong verbal and written English communication skills for diverse New York clientele
- Ability to handle high call or ticket volumes in fast-paced New York contact centers
- Familiarity with financial services or healthcare industry compliance expectations
- Bilingual proficiency, especially Spanish, increasingly requested across New York metro area
Customer Support Representative Jobs in New York: Frequently Asked Questions
How do you become a customer support representative in New York?
Most customer support representative roles in New York require a high school diploma or GED, with no state-issued license needed for the general role. Employers in regulated industries like financial services expect familiarity with FINRA guidelines, while healthcare-sector roles often require HIPAA training. Building experience through entry-level call center or retail positions in New York is the most common path, and an associate or bachelor's degree strengthens candidacy for senior roles.
How much do customer support representatives make in New York?
Customer support representatives in New York earn a median of about $48,000 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $36,270 for the lowest 10% to over $76,280 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer support representatives in New York?
Employers hiring customer support representatives in New York right now include State Farm, Northwestern Mutual, and Sun River Health, based on current listings on Migrate Mate as of June 2026. New York's concentration of financial institutions, insurance companies, and large healthcare networks means consistent year-round demand across both in-office and remote customer support functions.
Which New York cities have the most customer support representative jobs?
New York, Rochester, and Buffalo have the most customer support representative openings in New York. New York City dominates because of its density of corporate headquarters in finance, insurance, and tech, while Buffalo and Albany generate steady volume through regional healthcare systems, state government operations, and back-office contact centers that anchor employer demand outside the metro.
Are there remote customer support representative jobs in New York?
Yes, and more than most fields. About 7% of customer support representative openings tied to New York are remote or hybrid as of June 2026, reflecting how well-suited the role is to phone, chat, and ticketing work done from home. Technical support and financial services customer care roles tend to have the highest share of fully remote arrangements among New York postings.
How can I get hired as a customer support representative in New York with little or no experience?
The most realistic entry path is applying to associate-level call center or customer service trainee roles at large New York employers in healthcare, financial services, or retail banking, where structured onboarding programs are common. Companies like Cigna, MetLife, and major New York hospital systems run new-hire cohort programs that train candidates without prior industry experience. Moving laterally from retail, hospitality, or front-desk reception roles in New York is widely accepted, and earning a customer service certification gives candidates a clear edge.
Where can I find and apply to customer support representative jobs in New York?
You can find and apply to customer support representative jobs in New York on Migrate Mate, which lists current New York openings updated regularly. Find roles that match your experience and location, then apply directly to each employer through the listing. No profile creation or sign-up is required to search and apply.
See All 493+ Customer Support Representative Jobs in New York
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