Customer Success Manager Jobs in Washington
Customer Success Manager jobs in Washington are among the most active in the country, concentrated in SaaS, cloud computing, enterprise software, and e-commerce across a market that hires from associate-level through director and VP of Customer Success. Seattle anchors the bulk of demand, with Bellevue and Redmond close behind as major hiring hubs for companies like Microsoft, Amazon, and Salesforce, all of which maintain large and sustained customer success operations in the state. The most in-demand specialties are enterprise account management, onboarding and implementation, and technical customer success for B2B software products. Find a role that fits below and apply directly.
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DESCRIPTION
This role can be located in one of our approved corporate offices in Seattle, WA.
Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined.
You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others.
Key job responsibilities
- Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience
- Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
- Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities
- Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
- Optimize cross-team processes that improve project efficiency and team delivery
- Lead promotional planning and catalog optimization initiatives
- Begin mentoring peers and contributing to team development
A day in the life
- Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts
- Navigate ambiguous situations — identifying what's hindering vendor growth and developing solutions independently
- Collaborate with cross-functional teams (category managers, supply chain, marketing) to resolve operational challenges
- Advocate for vendor needs by organizing feedback and sharing insights with leadership
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions and support continuous improvement initiatives
- Share knowledge with teammates and provide guidance to newer CSMs
About the team
Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors — making Amazon the retailer of choice. AVS pursues three core goals:
- Accelerate vendor growth on Amazon
- Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment
- Build sustainable, efficient e-commerce partnerships between Amazon and vendors
As a Senior Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)
- Demonstrated analytical and problem-solving capabilities
- Proficient in Microsoft Excel for use of data manipulation and interpretation
- Excellent written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience within e-commerce or Retail fields
- Experience working in a fast-paced and ambiguous environment
- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain
- Experience in process improvement
- Experience guiding, training and mentoring others
- Experience with project management
- Advanced degree, certifications, or equivalent experience
- Leverage internal AI tooling to drive efficiencies and expedite problem solving
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
This role can be located in one of our approved corporate offices in Seattle, WA.
Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined.
You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others.
Key job responsibilities
- Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience
- Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
- Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities
- Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
- Optimize cross-team processes that improve project efficiency and team delivery
- Lead promotional planning and catalog optimization initiatives
- Begin mentoring peers and contributing to team development
A day in the life
- Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts
- Navigate ambiguous situations — identifying what's hindering vendor growth and developing solutions independently
- Collaborate with cross-functional teams (category managers, supply chain, marketing) to resolve operational challenges
- Advocate for vendor needs by organizing feedback and sharing insights with leadership
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions and support continuous improvement initiatives
- Share knowledge with teammates and provide guidance to newer CSMs
About the team
Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors — making Amazon the retailer of choice. AVS pursues three core goals:
- Accelerate vendor growth on Amazon
- Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment
- Build sustainable, efficient e-commerce partnerships between Amazon and vendors
As a Senior Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)
- Demonstrated analytical and problem-solving capabilities
- Proficient in Microsoft Excel for use of data manipulation and interpretation
- Excellent written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience within e-commerce or Retail fields
- Experience working in a fast-paced and ambiguous environment
- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain
- Experience in process improvement
- Experience guiding, training and mentoring others
- Experience with project management
- Advanced degree, certifications, or equivalent experience
- Leverage internal AI tooling to drive efficiencies and expedite problem solving
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
See All 46 Customer Success Manager Jobs in Washington
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Find Customer Success Manager JobsCustomer Success Manager Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Success Manager Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon16
- Zenoti5
- SpaceX4
- Amazon Web Services3
- Axon1
Top Industries Hiring
- Technology & Software12
- Retail9
- E-Commerce & Online Marketplaces9
- Construction & Real Estate1
What Washington Employers Look For
The qualifications that appear most often in customer success manager jobs across Washington.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience in customer success, account management, or SaaS support
- Demonstrated ability to manage a portfolio of accounts and drive retention
- Proficiency with CRM and customer success platforms such as Salesforce or Gainsight
- Strong written and verbal communication skills for executive-level client interaction
- Experience with data analysis and reporting to measure customer health and outcomes
Customer Success Manager Jobs in Washington: Frequently Asked Questions
How do you become a customer success manager in Washington?
Most customer success manager roles in Washington require a bachelor's degree, typically in business, communications, marketing, or a related field. There is no state-issued license for this role in Washington. Employers across Seattle, Bellevue, and Redmond prioritize candidates who have worked directly with clients in SaaS or enterprise software environments. Building proficiency in tools like Salesforce or Gainsight and earning a Customer Success certification from an industry body strengthens your candidacy significantly.
Which companies hire customer success managers in Washington?
Employers hiring customer success managers in Washington right now include Amazon, Zenoti, and SpaceX, based on current listings on Migrate Mate as of September 2026. Washington's dense concentration of major technology headquarters and cloud software companies means consistent, year-round demand for customer success talent at all levels.
Which Washington cities have the most customer success manager jobs?
Seattle, Redmond, and Bellevue have the most customer success manager openings in Washington. Seattle drives the largest share of demand because of its high concentration of SaaS, cloud, and enterprise technology companies, while Bellevue and Redmond contribute heavily due to the large Microsoft and Amazon campuses anchoring those suburban markets.
Are there remote customer success manager jobs in Washington?
Yes, and more than most fields. About 62% of customer success manager openings tied to Washington are remote or hybrid as of September 2026, reflecting how naturally suited the role is to asynchronous digital communication with clients. The parts of the role most likely to stay fully remote are onboarding, quarterly business reviews, and ongoing account management for software products that require no on-site presence.
How can I get hired as a customer success manager in Washington with little or no experience?
The most realistic entry path is moving from a customer-facing support or account coordination role into customer success. Large Washington technology employers regularly promote from within their technical support, sales development, and implementation specialist teams into associate customer success manager positions. Earning a recognized customer success certification and building experience managing client communication in any capacity, even in non-tech industries, makes the transition more straightforward. Targeting associate or junior customer success roles at Seattle-area mid-market software companies is more effective than pursuing enterprise-level openings at first.
Where can I find and apply to customer success manager jobs in Washington?
You can find and apply to customer success manager jobs in Washington on Migrate Mate, which lists current Washington openings across Seattle, Bellevue, Redmond, and beyond. Search the listings for roles that match your experience level and the industry you want to work in, then apply directly to the ones that fit.
See All 46 Customer Success Manager Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Customer Success Manager Jobs