Customer Success Director Jobs in Washington
Customer Success Director jobs in Washington are in strong demand, concentrated in technology, cloud services, enterprise software, and e-commerce, with openings at every level from emerging team leads through VP-track senior directors. Seattle, Bellevue, and Redmond anchor most of the hiring, where companies like Microsoft, Amazon, and Salesforce maintain large customer-facing operations and regularly fill customer success director roles. The most sought-after specialties in Washington are enterprise SaaS customer success, technical account management, and revenue-focused post-sales leadership. Find a role that fits below and apply directly.
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SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK ENTERPRISE CUSTOMER SUCCESS LEAD
Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Customer Success team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.
RESPONSIBILITIES:
- Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
- In particular, this role is focused on:
- Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
- Building relationships to identify requirements and manage expectations
- Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business
- Retaining and growing the value of assigned accounts in both hardware and service revenue
- Acting as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
- Identifying and leading implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
BASIC QUALIFICATIONS:
- Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+ years of professional experience
- 2+ years of consulting or project management experience
- 1+ year experience in a customer-facing role
PREFERRED SKILLS AND EXPERIENCE:
- Significant knowledge or experience in one of the following industries: Reseller, Maritime, Aviation, Mobile Backhaul, Satellite Communications
- Experience managing multiple projects and delivering under tight time and resource constraints
- Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
- Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
- Demonstrated ability to turn customer feedback into actionable, smart improvements
- Excellent written and verbal communication skills, including ability to craft and present professional presentations
- Excellent empathy, active listening, and resiliency skills
- Ability to read contract documents and discern requirements and deliverables
ADDITIONAL REQUIREMENTS:
- Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
- Availability and willingness to travel as needed to customer sites/meetings
COMPENSATION AND BENEFITS:
Pay range:
Customer Success Lead: $110,000.00 - $130,000.00/per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK ENTERPRISE CUSTOMER SUCCESS LEAD
Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Customer Success team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.
RESPONSIBILITIES:
- Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
- In particular, this role is focused on:
- Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
- Building relationships to identify requirements and manage expectations
- Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business
- Retaining and growing the value of assigned accounts in both hardware and service revenue
- Acting as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
- Identifying and leading implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
BASIC QUALIFICATIONS:
- Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+ years of professional experience
- 2+ years of consulting or project management experience
- 1+ year experience in a customer-facing role
PREFERRED SKILLS AND EXPERIENCE:
- Significant knowledge or experience in one of the following industries: Reseller, Maritime, Aviation, Mobile Backhaul, Satellite Communications
- Experience managing multiple projects and delivering under tight time and resource constraints
- Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
- Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
- Demonstrated ability to turn customer feedback into actionable, smart improvements
- Excellent written and verbal communication skills, including ability to craft and present professional presentations
- Excellent empathy, active listening, and resiliency skills
- Ability to read contract documents and discern requirements and deliverables
ADDITIONAL REQUIREMENTS:
- Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
- Availability and willingness to travel as needed to customer sites/meetings
COMPENSATION AND BENEFITS:
Pay range:
Customer Success Lead: $110,000.00 - $130,000.00/per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
See All 50 Customer Success Director Jobs in Washington
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Find JobsCustomer Success Director Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Success Director Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon18
- SpaceX9
- Zenoti4
- Amazon Web Services2
- Yoodli AI Roleplays2Y
Top Industries Hiring
- Technology & Software
- Retail
- E-Commerce & Online Marketplaces
- Construction & Real Estate
What Washington Employers Look For
The qualifications that appear most often in customer success director jobs across Washington.
- Bachelor's degree in business, communications, or a related field required
- Five or more years of experience in customer success or account management
- Demonstrated ability to manage enterprise-level client portfolios and retention metrics
- Proficiency with CRM platforms such as Salesforce, Gainsight, or Totango
- Experience leading and developing customer success teams of at least five people
- Strong background in SaaS, cloud, or technology-sector customer engagement
Customer Success Director Jobs in Washington: Frequently Asked Questions
How do you become a customer success director in Washington?
Customer success director is not a licensed profession in Washington, so there is no state-issued credential required. Most hiring managers in Washington expect a bachelor's degree alongside progressive experience in customer success, account management, or professional services, typically within technology or SaaS companies. Certifications such as the Certified Customer Success Manager designation can strengthen a candidacy. The most direct path runs through associate or manager-level customer success roles at mid-size Washington tech firms before stepping into director positions.
Which companies hire customer success directors in Washington?
Employers hiring customer success directors in Washington right now include Amazon, SpaceX, and Zenoti, based on current listings on Migrate Mate as of November 2026. Washington's dense concentration of enterprise software and cloud infrastructure companies means demand stays consistent throughout the year, with Seattle and Bellevue companies generating the majority of active openings.
Which Washington cities have the most customer success director jobs?
Seattle, Redmond, and Bellevue have the most customer success director openings in Washington. Seattle drives the largest share because it is home to major technology headquarters and a deep ecosystem of SaaS and cloud companies, while Bellevue and Redmond draw substantial hiring from Microsoft's campus operations and the surrounding cluster of enterprise software firms.
Are there remote customer success director jobs in Washington?
Yes, and more than most fields, since customer success director work is desk-based and relationship-driven rather than tied to a physical site. About 67% of customer success director openings tied to Washington are remote or hybrid as of November 2026, reflecting how broadly Washington's technology employers have adopted flexible work policies. Strategic oversight and executive business reviews are the functions most commonly performed remotely in this role.
How can I get hired as a customer success director in Washington with little or no experience?
The most realistic entry path is through a customer success manager or account manager role at a Washington-based SaaS or cloud company, then building toward director-level responsibility from within. Large Washington employers including Microsoft and Amazon regularly hire for customer success associate and program manager roles that serve as direct pipelines to senior positions. Earning a Certified Customer Success Manager credential and building a documented record of net revenue retention or expansion metrics gives candidates without a long title history a concrete edge in Washington interviews.
Where can I find and apply to customer success director jobs in Washington?
You can find and apply to customer success director jobs in Washington on Migrate Mate, which lists current Washington openings across the state's technology, cloud, and enterprise software sectors. Find roles that fit your experience and apply directly without creating an account or signing up.
See All 50 Customer Success Director Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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