Customer Success Director Jobs in Washington
Customer Success Director jobs in Washington are in strong demand, concentrated in technology, cloud services, enterprise software, and e-commerce, with openings at every level from emerging team leads through VP-track senior directors. Seattle, Bellevue, and Redmond anchor most of the hiring, where companies like Microsoft, Amazon, and Salesforce maintain large customer-facing operations and regularly fill customer success director roles. The most sought-after specialties in Washington are enterprise SaaS customer success, technical account management, and revenue-focused post-sales leadership. Find a role that fits below and apply directly.
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position will support a territory including Everett, Monroe, Snohomish, Marysville, and Arlington, WA.
Summary
The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.
Key Responsibilities
Issue Management
Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low-touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling / cross-selling opportunities to drive account growth.
Drive product adoption and educate customers on products and services.
Territory Management
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.
Qualifications
0–4 years in customer success, support, or related customer-facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data-driven mindset.
Excellent written communication skills.
The internal job posting will close 11:59pmEST 8/19/26 for all employees.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Pay Range:
The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position will support a territory including Everett, Monroe, Snohomish, Marysville, and Arlington, WA.
Summary
The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.
Key Responsibilities
Issue Management
Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low-touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling / cross-selling opportunities to drive account growth.
Drive product adoption and educate customers on products and services.
Territory Management
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.
Qualifications
0–4 years in customer success, support, or related customer-facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data-driven mindset.
Excellent written communication skills.
The internal job posting will close 11:59pmEST 8/19/26 for all employees.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Pay Range:
The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.See All 40 Customer Success Director Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Success Director Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon13
- UPS2
- freshworks2
- Amazon Web Services2
- Cox Communications2
Top Industries Hiring
- Technology & Software14
- Retail11
- E-Commerce & Online Marketplaces11
- Construction & Real Estate1
What Washington Employers Look For
The qualifications that appear most often in customer success director jobs across Washington.
- Bachelor's degree in business, communications, or a related field required
- Five or more years of experience in customer success or account management
- Demonstrated ability to manage enterprise-level client portfolios and retention metrics
- Proficiency with CRM platforms such as Salesforce, Gainsight, or Totango
- Experience leading and developing customer success teams of at least five people
- Strong background in SaaS, cloud, or technology-sector customer engagement
Customer Success Director Jobs in Washington: Frequently Asked Questions
How do you become a customer success director in Washington?
Customer success director is not a licensed profession in Washington, so there is no state-issued credential required. Most hiring managers in Washington expect a bachelor's degree alongside progressive experience in customer success, account management, or professional services, typically within technology or SaaS companies. Certifications such as the Certified Customer Success Manager designation can strengthen a candidacy. The most direct path runs through associate or manager-level customer success roles at mid-size Washington tech firms before stepping into director positions.
Which companies hire customer success directors in Washington?
Employers hiring customer success directors in Washington right now include Amazon, UPS, and freshworks, based on current listings on Migrate Mate as of August 2026. Washington's dense concentration of enterprise software and cloud infrastructure companies means demand stays consistent throughout the year, with Seattle and Bellevue companies generating the majority of active openings.
Which Washington cities have the most customer success director jobs?
Seattle, Bellevue, and Bellingham have the most customer success director openings in Washington. Seattle drives the largest share because it is home to major technology headquarters and a deep ecosystem of SaaS and cloud companies, while Bellevue and Redmond draw substantial hiring from Microsoft's campus operations and the surrounding cluster of enterprise software firms.
Are there remote customer success director jobs in Washington?
Yes, and more than most fields, since customer success director work is desk-based and relationship-driven rather than tied to a physical site. About 85% of customer success director openings tied to Washington are remote or hybrid as of August 2026, reflecting how broadly Washington's technology employers have adopted flexible work policies. Strategic oversight and executive business reviews are the functions most commonly performed remotely in this role.
How can I get hired as a customer success director in Washington with little or no experience?
The most realistic entry path is through a customer success manager or account manager role at a Washington-based SaaS or cloud company, then building toward director-level responsibility from within. Large Washington employers including Microsoft and Amazon regularly hire for customer success associate and program manager roles that serve as direct pipelines to senior positions. Earning a Certified Customer Success Manager credential and building a documented record of net revenue retention or expansion metrics gives candidates without a long title history a concrete edge in Washington interviews.
Where can I find and apply to customer success director jobs in Washington?
You can find and apply to customer success director jobs in Washington on Migrate Mate, which lists current Washington openings across the state's technology, cloud, and enterprise software sectors. Find roles that fit your experience and apply directly without creating an account or signing up.
See All 40 Customer Success Director Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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