Customer Success Director Jobs in Seattle, WA
Customer Success Director jobs in Seattle are in strong demand, concentrated in South Lake Union, Bellevue, and the Eastside tech corridor across cloud software, enterprise SaaS, and healthtech. Employers hiring right now include Amazon, Amazon Web Services, and Axon. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Showing 5 of 50+ Customer Success Director jobs
DESCRIPTION
Shape the future of E-commerce by transforming supplier partnerships into strategic advantages for Amazon's Consumables Private Brands business. As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio — a global range of consumables products built to meet customers' daily needs — and play a crucial role in scaling these brands on the world's largest e-commerce platform.
Join our dynamic team as a Senior Customer Success Manager supporting strategic supplier partnerships within the Consumables Private Brands organization. In this role, you'll drive business growth, enhance supplier satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. You'll work closely with Private Brand stakeholders across WW Consumables, implementing tactical plans, providing strategic guidance, and contributing to continuous improvement initiatives that create measurable impact for both vendors and customers. You have strong financial acumen, a high attention to detail, and a healthy obsession for the rapidly evolving world of consumer packaged goods and product innovation.
Key job responsibilities
Partner with private brand suppliers to develop and execute strategic business plans across marketing, merchandising, and supply chain management, with a focus on scaling selection on .com based on market trends and customer needs.
Analyze category P&L performance on a weekly and monthly basis, monitoring profitability goals and diving deep where needed to drive continuous improvement.
Build and maintain collaborative relationships while serving as the primary point of contact for private brand supplier needs, influencing stakeholders and helping them understand brand positioning, key points of difference, and target customer.
Guide suppliers through Amazon's tools, policies, and growth opportunities while partnering closely with supply chain to support operational planning, forecasting, and inventory investments.
Collaborate with cross-functional teams including Commercialization, Pricing, Instock Management, marketing, product development, finance, and transportation to deliver on net revenue and customer satisfaction goals.
Develop a thorough understanding of the Consumables market, seasonality, and global trends, continuously monitoring competitor efforts and identifying new private brand selection opportunities.
Contribute to process improvements and innovation initiatives that benefit the broader Consumables Private Brands organization
A day in the life
As a Sr. Customer Success Mgr, a typical day might include:
Collaborate with cross-functional teams to resolve supplier inquiries and implement solutions across the private brand portfolio
Review and analyze category performance data to identify growth and profitability opportunities
Develop and present strategic recommendations to suppliers and internal stakeholders
Participate in team meetings and knowledge-sharing sessions focused on private brand strategy and innovation
Manage multiple projects while maintaining high service standards across the vendor base
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years of account management, project or program management or buying experience
- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain
- Experience at a relationship management role in an enterprise environment or equivalent
- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
- Experience working with large, complex data sets
- Experience with written and verbal communication and presentation
PREFERRED QUALIFICATIONS
- 3+ years of doing one of several roles: management consulting, investment banking analyst/associate, or brand manager role at leading consumer packaged goods company experience
- Experience with Salesforce, OBI, SQL, SharePoint, and Tableau
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience in process improvement/quality control tools and methods
- Associate's degree or above, or Advanced technical degree
- Experience working with multiple groups of stakeholders
- Experience in project management
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
Shape the future of E-commerce by transforming supplier partnerships into strategic advantages for Amazon's Consumables Private Brands business. As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio — a global range of consumables products built to meet customers' daily needs — and play a crucial role in scaling these brands on the world's largest e-commerce platform.
Join our dynamic team as a Senior Customer Success Manager supporting strategic supplier partnerships within the Consumables Private Brands organization. In this role, you'll drive business growth, enhance supplier satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. You'll work closely with Private Brand stakeholders across WW Consumables, implementing tactical plans, providing strategic guidance, and contributing to continuous improvement initiatives that create measurable impact for both vendors and customers. You have strong financial acumen, a high attention to detail, and a healthy obsession for the rapidly evolving world of consumer packaged goods and product innovation.
Key job responsibilities
Partner with private brand suppliers to develop and execute strategic business plans across marketing, merchandising, and supply chain management, with a focus on scaling selection on .com based on market trends and customer needs.
Analyze category P&L performance on a weekly and monthly basis, monitoring profitability goals and diving deep where needed to drive continuous improvement.
Build and maintain collaborative relationships while serving as the primary point of contact for private brand supplier needs, influencing stakeholders and helping them understand brand positioning, key points of difference, and target customer.
Guide suppliers through Amazon's tools, policies, and growth opportunities while partnering closely with supply chain to support operational planning, forecasting, and inventory investments.
Collaborate with cross-functional teams including Commercialization, Pricing, Instock Management, marketing, product development, finance, and transportation to deliver on net revenue and customer satisfaction goals.
Develop a thorough understanding of the Consumables market, seasonality, and global trends, continuously monitoring competitor efforts and identifying new private brand selection opportunities.
Contribute to process improvements and innovation initiatives that benefit the broader Consumables Private Brands organization
A day in the life
As a Sr. Customer Success Mgr, a typical day might include:
Collaborate with cross-functional teams to resolve supplier inquiries and implement solutions across the private brand portfolio
Review and analyze category performance data to identify growth and profitability opportunities
Develop and present strategic recommendations to suppliers and internal stakeholders
Participate in team meetings and knowledge-sharing sessions focused on private brand strategy and innovation
Manage multiple projects while maintaining high service standards across the vendor base
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years of account management, project or program management or buying experience
- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain
- Experience at a relationship management role in an enterprise environment or equivalent
- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
- Experience working with large, complex data sets
- Experience with written and verbal communication and presentation
PREFERRED QUALIFICATIONS
- 3+ years of doing one of several roles: management consulting, investment banking analyst/associate, or brand manager role at leading consumer packaged goods company experience
- Experience with Salesforce, OBI, SQL, SharePoint, and Tableau
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience in process improvement/quality control tools and methods
- Associate's degree or above, or Advanced technical degree
- Experience working with multiple groups of stakeholders
- Experience in project management
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
See All 50 Customer Success Director Jobs in Seattle
Find roles in Seattle that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Job Market in Seattle
Who's Hiring
- Amazon30
- Amazon Web Services4
- Axon2
- Supio2
- OpenAI2
Top Industries Hiring
- Retail16
- Technology & Software16
- E-Commerce & Online Marketplaces16
Customer Success Director Jobs in Seattle: Frequently Asked Questions
How do I get a customer success director job in Seattle?
Focus your search on Seattle's dense SaaS and cloud infrastructure sector, where customer success director roles are most active in South Lake Union, the Eastside corridor, and Bellevue. Candidates with experience managing enterprise accounts, driving net revenue retention, and leading CS teams get the strongest responses. Familiarity with product-led growth models and a history of cross-functional work with sales and product teams gives you a clear edge in this market.
Which companies hire customer success directors in Seattle?
Employers hiring customer success directors in Seattle right now include Amazon, Amazon Web Services, and Axon, based on current listings on Migrate Mate as of November 2026. Seattle's hiring pool skews heavily toward mid-stage and enterprise technology companies, with a growing share in healthtech and cloud infrastructure.
Are there remote customer success director jobs in Seattle?
Yes, customer success director roles are well suited to remote and hybrid arrangements since the work centers on communication, strategy, and data analysis rather than physical presence. About 67% of customer success director openings tied to Seattle are remote or hybrid as of November 2026, reflecting how broadly Seattle's tech employers have adopted flexible work policies. Strategic and analytics-heavy responsibilities tend to be most remote, while executive business reviews and onboarding sometimes require in-person presence.
How can I get a customer success director job in Seattle with little or no experience?
The most realistic entry path in Seattle is moving up from a customer success manager or senior CSM role at a local SaaS company, where director openings often go to internal candidates first. Mid-stage Seattle startups in South Lake Union and the Eastside frequently promote from within and hire externally at the manager level with a clear path upward. Building a record of measurable retention improvements and cross-functional project ownership, even without a director title, makes Seattle hiring managers take notice.
Which industries hire the most customer success directors in Seattle?
The sectors hiring the most customer success directors in Seattle are Retail, Technology & Software, and E-Commerce & Online Marketplaces, based on current listings on Migrate Mate as of November 2026. Seattle's concentration of enterprise cloud platforms, digital health companies, and B2B software firms makes it one of the most active markets in the country for senior customer success leadership.
Related Jobs in Washington
See All 50 Customer Success Director Jobs in Seattle
Find roles in Seattle that match your experience and apply in just a few clicks.
Find Jobs