Customer Success Director Jobs in Seattle, WA
Customer Success Director jobs in Seattle are in strong demand, concentrated in South Lake Union, Bellevue, and the Eastside tech corridor across cloud software, enterprise SaaS, and healthtech. Employers hiring right now include Amazon, Amazon Web Services, and Saviynt. See the openings below and apply to the ones that match your experience.
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Showing 5 of 36+ Customer Success Director jobs
DESCRIPTION
This role can be located in one of the approved office locations listed for the role.
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience working with large, complex data sets
- Bachelor's degree
- Experience prioritizing and managing time effectively in dynamic environments
- Knowledge of Excel at an advanced level
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Excellent professional written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience working with multiple groups of stakeholders
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Experience with business intelligence tools (Tableau, Salesforce)
- Experience rapidly adapting to change and dealing with ambiguity
- Advanced degree, certifications or equivalent experience
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Experience in relationship management
- Excellent professional written and verbal communication skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
This role can be located in one of the approved office locations listed for the role.
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience working with large, complex data sets
- Bachelor's degree
- Experience prioritizing and managing time effectively in dynamic environments
- Knowledge of Excel at an advanced level
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Excellent professional written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience working with multiple groups of stakeholders
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Experience with business intelligence tools (Tableau, Salesforce)
- Experience rapidly adapting to change and dealing with ambiguity
- Advanced degree, certifications or equivalent experience
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Experience in relationship management
- Excellent professional written and verbal communication skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
See All 36 Customer Success Director Jobs in Seattle
Find roles in Seattle that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Job Market in Seattle
Who's Hiring
- Amazon21
- Amazon Web Services4
- Saviynt2
- UPS1
- Read AI1R
Top Industries Hiring
- Technology & Software26
- Retail23
- E-Commerce & Online Marketplaces21
- Distribution & Wholesale4
Customer Success Director Jobs in Seattle: Frequently Asked Questions
How do I get a customer success director job in Seattle?
Focus your search on Seattle's dense SaaS and cloud infrastructure sector, where customer success director roles are most active in South Lake Union, the Eastside corridor, and Bellevue. Candidates with experience managing enterprise accounts, driving net revenue retention, and leading CS teams get the strongest responses. Familiarity with product-led growth models and a history of cross-functional work with sales and product teams gives you a clear edge in this market.
Which companies hire customer success directors in Seattle?
Employers hiring customer success directors in Seattle right now include Amazon, Amazon Web Services, and Saviynt, based on current listings on Migrate Mate as of June 2026. Seattle's hiring pool skews heavily toward mid-stage and enterprise technology companies, with a growing share in healthtech and cloud infrastructure.
Are there remote customer success director jobs in Seattle?
Yes, customer success director roles are well suited to remote and hybrid arrangements since the work centers on communication, strategy, and data analysis rather than physical presence. About 25% of customer success director openings tied to Seattle are remote or hybrid as of June 2026, reflecting how broadly Seattle's tech employers have adopted flexible work policies. Strategic and analytics-heavy responsibilities tend to be most remote, while executive business reviews and onboarding sometimes require in-person presence.
How can I get a customer success director job in Seattle with little or no experience?
The most realistic entry path in Seattle is moving up from a customer success manager or senior CSM role at a local SaaS company, where director openings often go to internal candidates first. Mid-stage Seattle startups in South Lake Union and the Eastside frequently promote from within and hire externally at the manager level with a clear path upward. Building a record of measurable retention improvements and cross-functional project ownership, even without a director title, makes Seattle hiring managers take notice.
Which industries hire the most customer success directors in Seattle?
The sectors hiring the most customer success directors in Seattle are Technology & Software, Retail, and E-Commerce & Online Marketplaces, based on current listings on Migrate Mate as of June 2026. Seattle's concentration of enterprise cloud platforms, digital health companies, and B2B software firms makes it one of the most active markets in the country for senior customer success leadership.
Related Jobs in Washington
See All 36 Customer Success Director Jobs in Seattle
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