Support Analyst Jobs in Washington
Support Analyst jobs in Washington are concentrated in Seattle, Redmond, and Bellevue, where employers like Microsoft, Amazon, and Boeing maintain large technical support and IT operations teams across enterprise software, cloud infrastructure, and aerospace systems. The market is active at every level, from tier-one help desk associates to senior systems support roles, with particular demand in IT service management, application support, and network operations. Washington is consistently among the most active markets in the country for support analyst hiring, driven by the density of technology and defense employers in the region. See the openings below and apply to the ones that match your experience.
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Showing 5 of 13+ Support Analyst jobs
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Key Responsibilities:
1. Business Systems Analysis:
- Analyze current business processes and workflows to identify areas for improvement.
- Collaborate with stakeholders to gather and document business requirements.
- Develop and present recommendations for process enhancements and system improvements.
- Create detailed reports and documentation to support business decisions.
- Assist in the design and implementation of new business systems and processes.
2. Application Support:
- Provide Level 1 and Level 2 support for business applications, addressing user issues and technical problems.
- Troubleshoot and resolve application-related issues within SLA dependent on incident priority.
- Work closely with internal technical and vendor teams to escalate and resolve complex technical problems. Monitor application performance and ensure systems are running effectively.
- Perform regular maintenance, updates and upgrades to ensure application security and efficiency.
- Work with vendors to install, configure, and support applications.
- Work with enterprise security teams to identify application vulnerabilities, then remediate promptly, engaging vendors as needed.
- Work with enterprise product lifecycle teams to ensure all components of installed applications are supported and N-2 version or less.
- Perform application regression testing after application/server upgrades to ensure application is functioning as designed.
- Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Skills:
- HS Diploma required.
- 3+ years of experience in a Business Systems Analyst or Application Support Role, supporting complex systems in a large organization (preferably healthcare industry).
- Work Pacific time zone as standard work day with occasional after-hours and on-call duties as needed
Preferred Skills:
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
- Strong understanding of business processes and systems analysis.
- Experience with ITSM Incident, Change, Problem Management
- Proficiency in troubleshooting and providing technical support for applications.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving abilities.
- Familiarity with SQL and data management
- Technical understanding of service accounts, permissions, certificates & application authentication
All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The pay for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #GREEN
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Key Responsibilities:
1. Business Systems Analysis:
- Analyze current business processes and workflows to identify areas for improvement.
- Collaborate with stakeholders to gather and document business requirements.
- Develop and present recommendations for process enhancements and system improvements.
- Create detailed reports and documentation to support business decisions.
- Assist in the design and implementation of new business systems and processes.
2. Application Support:
- Provide Level 1 and Level 2 support for business applications, addressing user issues and technical problems.
- Troubleshoot and resolve application-related issues within SLA dependent on incident priority.
- Work closely with internal technical and vendor teams to escalate and resolve complex technical problems. Monitor application performance and ensure systems are running effectively.
- Perform regular maintenance, updates and upgrades to ensure application security and efficiency.
- Work with vendors to install, configure, and support applications.
- Work with enterprise security teams to identify application vulnerabilities, then remediate promptly, engaging vendors as needed.
- Work with enterprise product lifecycle teams to ensure all components of installed applications are supported and N-2 version or less.
- Perform application regression testing after application/server upgrades to ensure application is functioning as designed.
- Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Skills:
- HS Diploma required.
- 3+ years of experience in a Business Systems Analyst or Application Support Role, supporting complex systems in a large organization (preferably healthcare industry).
- Work Pacific time zone as standard work day with occasional after-hours and on-call duties as needed
Preferred Skills:
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
- Strong understanding of business processes and systems analysis.
- Experience with ITSM Incident, Change, Problem Management
- Proficiency in troubleshooting and providing technical support for applications.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving abilities.
- Familiarity with SQL and data management
- Technical understanding of service accounts, permissions, certificates & application authentication
All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The pay for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #GREEN
See All 13 Support Analyst Jobs in Washington
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Find Support Analyst JobsSupport Analyst Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Support Analyst Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
What Washington Employers Look For
The qualifications that appear most often in support analyst jobs across Washington.
- CompTIA A+ or CompTIA Network+ certification recognized by Washington employers
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk
- Associate or bachelor's degree in information technology, computer science, or a related field
- Hands-on experience troubleshooting hardware, software, and network connectivity issues
- Strong written and verbal communication skills for end-user and stakeholder support
- Familiarity with ITIL frameworks and standard IT service management processes
Support Analyst Jobs in Washington: Frequently Asked Questions
How do you become a support analyst in Washington?
The most direct path is completing an associate or bachelor's degree in information technology or a related field, then earning an industry certification such as CompTIA A+ or Microsoft Certified: Fundamentals. Washington does not require a state-issued license for support analyst roles, so hiring decisions center on credentials, demonstrated troubleshooting experience, and familiarity with ITIL service management practices. Many Washington employers also value candidates who have completed internships or practicums with technology teams.
Which companies hire support analysts in Washington?
Employers hiring support analysts in Washington right now include Optum, Boeing, and Impinj, based on current listings on Migrate Mate as of August 2026. Washington's concentration of large technology firms, aerospace companies, and major healthcare systems creates steady, year-round demand for support analyst talent at multiple levels.
Which Washington cities have the most support analyst jobs?
Seattle, Kent, and Everett have the most support analyst openings in Washington. Seattle and Bellevue anchor the market because of the dense cluster of technology headquarters and enterprise employers there, while Redmond draws significant volume from Microsoft's campus and its network of vendors and contractors operating in the area.
Are there remote support analyst jobs in Washington?
Yes, and more than most fields. About 0% of support analyst openings tied to Washington are remote or hybrid as of August 2026, reflecting how well the desk-based and software-focused parts of the role translate to remote work. Application support, tier-two troubleshooting, and systems monitoring positions are the most likely to be offered fully remote or on a hybrid schedule.
How can I get hired as a support analyst in Washington with little or no experience?
The most realistic entry path is a help desk or IT support associate role, which large Washington employers such as Microsoft, Amazon, and major health systems like Providence and Virginia Mason Franciscan Health regularly post as true entry-level positions. Earning a CompTIA A+ certification before applying gives candidates a concrete credential that Washington hiring managers look for. Lateral moves from customer service, data entry, or technical operations roles are common, and community colleges in the state offer short-term IT support programs that pair well with job applications.
Where can I find and apply to support analyst jobs in Washington?
You can find and apply to support analyst jobs in Washington on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that match your experience and location preferences, and apply directly to the positions that fit.
See All 13 Support Analyst Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Support Analyst Jobs