Support Lead Jobs in Ohio
Support Lead jobs in Ohio are consistently in demand, with strong hiring across healthcare systems, financial services, and technology operations in Columbus, Cleveland, and Cincinnati. Employers like Nationwide, Cleveland Clinic, and Kroger maintain ongoing support lead roles at multiple levels, from team leads overseeing frontline staff to senior leads managing cross-functional operations. The most active specialties in Ohio are IT support leadership, customer experience management, and clinical support coordination. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 32+ Support Lead jobs
Are you ready to take the next step in your career while making a meaningful impact? At Beacon Specialized Living, we support adults with intellectual and developmental disabilities, mental health challenges, and autism, helping them live independent and fulfilling lives in their communities.
Bring your leadership, compassion, and experience—and we’ll provide the support and resources to help you succeed.
Why Choose Beacon?
Beacon Specialized Living is nationally recognized through the National Alliance for Direct Support Professionals (NADSP) for our commitment to professional direct support services and workforce development.
Through our LEAP Program (Leadership, Excellence, Advancement, and Promotion), employees have the opportunity to earn nationally recognized NADSP certification while advancing their careers and developing leadership skills.
At Beacon, this isn’t just a job — it’s a career with purpose and opportunity.
What You’ll Do as a Lead Direct Support Professional (LDSP)
As a Lead DSP, you will provide direct support while taking on a leadership role within the home, mentoring staff and supporting day-to-day operations to ensure high-quality, person-centered care.
Daily Responsibilities
Lead by example, coaching and supporting Direct Support Professionals
Assist with daily living skills, personal care, and community engagement
Ensure person-centered plans, behavior plans, and documentation are followed accurately
Support day-to-day operations of the home in partnership with leadership
Administer medications and maintain proper documentation
Maintain a clean, safe, and organized home environment
Transport individuals to appointments and advocate for their needs
Support individuals with budgeting, household routines, and independence goals
Complete required documentation including progress notes, incident reports, and daily logs
Communicate effectively with team members and provide clear shift hand-offs
What We Offer
Competitive pay and comprehensive benefits
Medical, dental, and vision insurance (eligible first of the month after 60 days)
Paid Time Off: 88 Hours per year, eligible after 90 days of employment.
Free 24/7 telehealth for employees and families through First Stop Health.
401(k) with employer match and company-paid life insurance
Paid training including CPR, de-escalation, and medication administration
Employee discounts through Perkspot and cell phone savings programs
Calm mental wellness app access
Ongoing professional development and advancement through the LEAP Program
Qualifications
Must be at least 18 years old.
Valid driver’s license.
GED or High School Diploma required
Prior leadership or supervisory experience preferred
Compassionate, dependable, and team- oriented
Strong communication skills and willingness to learn
STNA Experience preferred
Why Work at Beacon
At Beacon, we don’t just offer jobs — we build careers that make a difference. You’ll join a supportive, mission-driven organization that values your growth, recognizes your impact, and invests in your success.
Beacon Specialized Living Services is an Equal Opportunity Employer committed to creating an inclusive environment for all employees.
Are you ready to take the next step in your career while making a meaningful impact? At Beacon Specialized Living, we support adults with intellectual and developmental disabilities, mental health challenges, and autism, helping them live independent and fulfilling lives in their communities.
Bring your leadership, compassion, and experience—and we’ll provide the support and resources to help you succeed.
Why Choose Beacon?
Beacon Specialized Living is nationally recognized through the National Alliance for Direct Support Professionals (NADSP) for our commitment to professional direct support services and workforce development.
Through our LEAP Program (Leadership, Excellence, Advancement, and Promotion), employees have the opportunity to earn nationally recognized NADSP certification while advancing their careers and developing leadership skills.
At Beacon, this isn’t just a job — it’s a career with purpose and opportunity.
What You’ll Do as a Lead Direct Support Professional (LDSP)
As a Lead DSP, you will provide direct support while taking on a leadership role within the home, mentoring staff and supporting day-to-day operations to ensure high-quality, person-centered care.
Daily Responsibilities
Lead by example, coaching and supporting Direct Support Professionals
Assist with daily living skills, personal care, and community engagement
Ensure person-centered plans, behavior plans, and documentation are followed accurately
Support day-to-day operations of the home in partnership with leadership
Administer medications and maintain proper documentation
Maintain a clean, safe, and organized home environment
Transport individuals to appointments and advocate for their needs
Support individuals with budgeting, household routines, and independence goals
Complete required documentation including progress notes, incident reports, and daily logs
Communicate effectively with team members and provide clear shift hand-offs
What We Offer
Competitive pay and comprehensive benefits
Medical, dental, and vision insurance (eligible first of the month after 60 days)
Paid Time Off: 88 Hours per year, eligible after 90 days of employment.
Free 24/7 telehealth for employees and families through First Stop Health.
401(k) with employer match and company-paid life insurance
Paid training including CPR, de-escalation, and medication administration
Employee discounts through Perkspot and cell phone savings programs
Calm mental wellness app access
Ongoing professional development and advancement through the LEAP Program
Qualifications
Must be at least 18 years old.
Valid driver’s license.
GED or High School Diploma required
Prior leadership or supervisory experience preferred
Compassionate, dependable, and team- oriented
Strong communication skills and willingness to learn
STNA Experience preferred
Why Work at Beacon
At Beacon, we don’t just offer jobs — we build careers that make a difference. You’ll join a supportive, mission-driven organization that values your growth, recognizes your impact, and invests in your success.
Beacon Specialized Living Services is an Equal Opportunity Employer committed to creating an inclusive environment for all employees.
See All 32 Support Lead Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Support Lead JobsSupport Lead Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Support Lead Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- Five Below13
- Nationwide Children's Hospital4
- JPMorganChase2
- North Community Counseling Centers2
- 10011
Top Industries Hiring
- Healthcare & Medical Services
What Ohio Employers Look For
The qualifications that appear most often in support lead jobs across Ohio.
- Three or more years of experience in a support or customer service environment
- Demonstrated experience coaching, mentoring, or supervising a team of support staff
- Proficiency with CRM platforms, ticketing systems, or support desk software
- Strong written and verbal communication skills for escalation handling and reporting
- Ability to track team performance metrics and implement process improvements
- Associate or bachelor's degree in business, communications, or a related field preferred
Support Lead Jobs in Ohio: Frequently Asked Questions
How do you become a support lead in Ohio?
Most support leads in Ohio move into the role after building several years of hands-on experience in a support, service, or operations function and demonstrating an ability to guide others. There is no state-issued license required for support lead roles in Ohio. Employers typically look for a combination of team coordination experience and familiarity with the tools used in their industry, whether that is healthcare administration, financial services, or technology support.
Which companies hire support leads in Ohio?
Companies currently hiring support leads in Ohio include Five Below, Nationwide Children's Hospital, and JPMorganChase, per current listings on Migrate Mate as of November 2026. Ohio's concentration of large insurance carriers, health systems, and logistics companies means support lead roles are regularly posted across a wide range of industries and employer sizes.
Which Ohio cities have the most support lead jobs?
Columbus, Cincinnati, and Dayton have the most support lead openings in Ohio. Columbus leads because it is home to major insurance, retail, and technology employers, while Cleveland's large healthcare and manufacturing base drives consistent demand, and Cincinnati's mix of consumer goods companies and financial firms rounds out the concentration of roles in the southwest corner of the state.
Are there remote support lead jobs in Ohio?
Yes, and more than many management roles, since support leads in desk-based functions like IT helpdesk, customer experience, and financial services can oversee teams effectively from a remote or hybrid setup. About 0% of support lead openings tied to Ohio are remote or hybrid as of November 2026, reflecting how many Ohio-based employers have shifted operational oversight roles to flexible arrangements. The most remote-friendly specialties are IT support leadership and customer service management.
How can I get hired as a support lead in Ohio with little or no experience?
The most realistic entry path is to build a record in a frontline support role at a large Ohio employer and then step into an informal team lead or shift lead capacity before pursuing a formal title change. Companies like Nationwide, Ohio State Wexner Medical Center, and Fifth Third Bank run structured associate programs and internal promotion tracks that give customer service representatives and support specialists a clear path to lead roles. Earning a certification in service management or a relevant platform, such as Salesforce or ServiceNow, strengthens a candidacy when formal experience is limited.
Where can I find and apply to support lead jobs in Ohio?
You can find and apply to support lead jobs in Ohio on Migrate Mate, which lists current Ohio openings across industries and experience levels. Search the roles available, identify the ones that match your background and location, and apply directly to the positions that fit.
See All 32 Support Lead Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Support Lead Jobs