Support Lead Jobs in Ohio
Support Lead jobs in Ohio are consistently in demand, with strong hiring across healthcare systems, financial services, and technology operations in Columbus, Cleveland, and Cincinnati. Employers like Nationwide, Cleveland Clinic, and Kroger maintain ongoing support lead roles at multiple levels, from team leads overseeing frontline staff to senior leads managing cross-functional operations. The most active specialties in Ohio are IT support leadership, customer experience management, and clinical support coordination. Scan the live roles below and apply to whichever ones fit.
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Job Title: Windows Server Lead - Enterprise Windows Administration Support Services (EWASS)
Job Location: Columbus, OH
Location: Work Schedule: On-site, Monday through Friday
Clearance: Active Secret or Top-Secret or TS/SCI
Salary Range: $95k-$105K (based on experience)
Application Deadline: October 31, 2026
Description:
Join a mission-critical team supporting the Defense Logistics Agency (DLA) as the Windows Server Lead. In this hands-on leadership role, you will direct technical projects, mentor staff, and ensure the stability, security, and performance of enterprise Windows environments serving a nationally significant mission.
Provide technical leadership and oversight on complex projects, performing in-depth analysis and producing thorough documentation. Prepare and deliver briefings and presentations.
Lead and mentor the team in on-site management and installations. Independently install, operate, maintain, configure, troubleshoot, and repair IT systems, devices, software, and connectivity.
Support project planning and execution, reviewing work products for accuracy, design adherence, and alignment with user requirements and schedules.
Collaborate closely with vendor project managers, technical points of contact, and government stakeholders to ensure effective solutions and high user satisfaction.
Responsibilities:
Serve as the technical lead for the Windows team: direct technical work, prepare documentation and briefings, lead on-site installations, review work products for quality and schedule alignment, and coordinate with the S2i2 project manager and DLA technical stakeholders.
Qualifications
We are seeking a driven technical leader with deep expertise in enterprise Windows administration. The ideal candidate demonstrates initiative, strong analytical skills, and a commitment to operational excellence.
Required Qualifications:
- Minimum seven (7) years of progressive IT experience
- Experience must include at least five projects in technical areas relevant to the Statement of Work, with at least one project completed within the past three (3) years
- Hands-on knowledge and experience in all aspects of Windows Server administration
DoD Approved 8570 Baseline Certification at IAT Level II, Only ONE (1) of the following: CompTIA Security+ CE, CySA+, GIAC GSEC, GICSP, EC-Council CND, ISC2 SSCP, Cisco CCNA Security) or IAT Level III (ex., ISC2 CISSP or Associate, ISACA CISA, CompTIA CASP+ CE, GIAC GCED, GIAC GCIH, Cisco CCNP Security, ISC2 CCSP)
Relevant certification from a nationally recognized technical authority, only ONE (1) of the following:
Microsoft Certified: Azure Security Engineer Associate, Azure Solutions Architect Expert, Okta Certified Administrator, ISA CCST Level I, CISA ICS Cybersecurity, Infoblox CDCA, GIAC GCWN, MCSE: Cloud Platform and Infrastructure, Windows Server Hybrid Administrator Associate, Oracle Cloud Infrastructure Foundations Associate, Microsoft 365 Messaging Administrator Associate, AWS Certified Security Specialty, AWS Certified SysOps Administrator Associate, AWS Certified Solutions Architect Professional or Associate, Microsoft Certified Azure Administrator Associate
About S2i2
S2i2 is a growing company with a supportive and inclusive culture and many opportunities for professional development and growth. We have created a supportive, family-like work environment where contributions are recognized. Regular company updates and open lines of communication with leadership fosters collaboration within the company.
We are proud to include:
Support to achieve professional certifications and degrees
Leadership that is accessible to all employees
Regular company updates
Client networking social engagements
Monthly team-building activities (past examples: Top Golf)
Supporting our community - including veterans
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
See All 38 Support Lead Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Support Lead JobsSupport Lead Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Support Lead Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- Five Below13
- Ryder System3
- Nationwide Children's Hospital3
- JPMorganChase2
- Denali Water Solutions2
Top Industries Hiring
- Healthcare & Medical Services
What Ohio Employers Look For
The qualifications that appear most often in support lead jobs across Ohio.
- Three or more years of experience in a support or customer service environment
- Demonstrated experience coaching, mentoring, or supervising a team of support staff
- Proficiency with CRM platforms, ticketing systems, or support desk software
- Strong written and verbal communication skills for escalation handling and reporting
- Ability to track team performance metrics and implement process improvements
- Associate or bachelor's degree in business, communications, or a related field preferred
Support Lead Jobs in Ohio: Frequently Asked Questions
How do you become a support lead in Ohio?
Most support leads in Ohio move into the role after building several years of hands-on experience in a support, service, or operations function and demonstrating an ability to guide others. There is no state-issued license required for support lead roles in Ohio. Employers typically look for a combination of team coordination experience and familiarity with the tools used in their industry, whether that is healthcare administration, financial services, or technology support.
Which companies hire support leads in Ohio?
Companies currently hiring support leads in Ohio include Five Below, Ryder System, and Nationwide Children's Hospital, per current listings on Migrate Mate as of September 2026. Ohio's concentration of large insurance carriers, health systems, and logistics companies means support lead roles are regularly posted across a wide range of industries and employer sizes.
Which Ohio cities have the most support lead jobs?
Columbus, Dayton, and Cleveland have the most support lead openings in Ohio. Columbus leads because it is home to major insurance, retail, and technology employers, while Cleveland's large healthcare and manufacturing base drives consistent demand, and Cincinnati's mix of consumer goods companies and financial firms rounds out the concentration of roles in the southwest corner of the state.
Are there remote support lead jobs in Ohio?
Yes, and more than many management roles, since support leads in desk-based functions like IT helpdesk, customer experience, and financial services can oversee teams effectively from a remote or hybrid setup. About 33% of support lead openings tied to Ohio are remote or hybrid as of September 2026, reflecting how many Ohio-based employers have shifted operational oversight roles to flexible arrangements. The most remote-friendly specialties are IT support leadership and customer service management.
How can I get hired as a support lead in Ohio with little or no experience?
The most realistic entry path is to build a record in a frontline support role at a large Ohio employer and then step into an informal team lead or shift lead capacity before pursuing a formal title change. Companies like Nationwide, Ohio State Wexner Medical Center, and Fifth Third Bank run structured associate programs and internal promotion tracks that give customer service representatives and support specialists a clear path to lead roles. Earning a certification in service management or a relevant platform, such as Salesforce or ServiceNow, strengthens a candidacy when formal experience is limited.
Where can I find and apply to support lead jobs in Ohio?
You can find and apply to support lead jobs in Ohio on Migrate Mate, which lists current Ohio openings across industries and experience levels. Search the roles available, identify the ones that match your background and location, and apply directly to the positions that fit.
See All 38 Support Lead Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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