Front Desk Agent Jobs in District of Columbia
Front Desk Agent jobs in District of Columbia concentrate heavily in the hospitality, government contractor, and association sectors, with consistent openings from entry-level positions through senior guest services roles across a market that ranks among the most active on the East Coast. Most hiring is centered in Washington itself, with additional demand in nearby corridors tied to hotel clusters and conference venues, where established employers like Marriott, Hilton, and Hyatt maintain flagship properties and regional headquarters. Guest services coordination, concierge support, and property management software proficiency are among the most sought-after specialties in current D.C. listings. Find a role that fits below and apply directly.
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Showing 5 of 8+ Front Desk Agent jobs
We're looking for a Front Desk Agent, who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team and will report to the Hotel Manager. This is a non-exempt position. Pay rate: $21/hour
Meet The Normandy Hotel!
The Normandy Hotel sits just off Connecticut Avenue, tucked among the stately embassies of peaceful Kalorama, with the bistros and boutiques of DuPont Circle neighborhood just around the corner. The eclectic cuisine and independent shops of Adams Morgan are just a short jaunt away, and when it’s time to return, The Normandy feels like coming home. Welcoming, attentive, and personalized service is the hallmark of The Normandy. We are a breath of fresh air, where guests feel they can unwind on the breezy courtyard patio or curl up with a book in our sun-drenched breakfast room.
Who We Are
- Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years.
- Passionate- about hospitality and fostering an environment where associates will thrive.
- Culture driven- dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed
- Unique-we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion
- Innovators- we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
- A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
- A company that has a culture of promoting from within.
What You'll Do
- Provide exceptional personalized customer service and experiences to guests
- Live like a local. Have and share your knowledge of the neighborhood and city
- Think on your feed, use good judgement and problem solve in a fast paced environment
- Provide support to Front Office Leaders and entire hotel team
- Create a warm and welcome atmosphere
- Assist in valet parking cars
- Assist with Food & Beverage service, including an evening wine hour.
What You Bring to the Table
- Exceptional communication skills both verbal and written
- Knowledge in Microsoft Office
- Open availability required. Must be prepared to work various shifts (7am-3pm, 3pm-11pm, weekdays, weekends and holidays)
- Bachelor degree or currently pursuing (preferred)
What’s In It For You
- Generous health, dental, and vision insurance starting day 1
- 401k
- Comprehensive onboarding and training.
- Ongoing coaching, mentorship, and leadership development.
- Personalized career development plans.
- Monthly fitness and cell phone reimbursement credits.
- Unlimited PTO and 9 paid holidays.
- Volunteer opportunities within the community.
- Paid parental leave.
- Tuition reimbursement opportunities.
Non-Negotiables (Our Core Values)
- Be Wildly Passionate
- Take Ownership
- Build a Positive Team
- Learn + Innovate
- Embrace Change
- Communicate
- Serve Others
- Live 360
As part of an organizational culture that embraces change and progress, this job description serves as a foundation for growth and development within the property and the broader Modus Hotels community.
We are an equal opportunity employer committed to fostering an inclusive and respectful workplace for all.
This description is subject to change at the Company’s discretion and does not constitute a contract of employment. Employment remains at-will.
This position is exempt and will require standing and moving for extended periods (approximately 75% of the time).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
We're looking for a Front Desk Agent, who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team and will report to the Hotel Manager. This is a non-exempt position. Pay rate: $21/hour
Meet The Normandy Hotel!
The Normandy Hotel sits just off Connecticut Avenue, tucked among the stately embassies of peaceful Kalorama, with the bistros and boutiques of DuPont Circle neighborhood just around the corner. The eclectic cuisine and independent shops of Adams Morgan are just a short jaunt away, and when it’s time to return, The Normandy feels like coming home. Welcoming, attentive, and personalized service is the hallmark of The Normandy. We are a breath of fresh air, where guests feel they can unwind on the breezy courtyard patio or curl up with a book in our sun-drenched breakfast room.
Who We Are
- Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years.
- Passionate- about hospitality and fostering an environment where associates will thrive.
- Culture driven- dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed
- Unique-we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion
- Innovators- we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
- A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
- A company that has a culture of promoting from within.
What You'll Do
- Provide exceptional personalized customer service and experiences to guests
- Live like a local. Have and share your knowledge of the neighborhood and city
- Think on your feed, use good judgement and problem solve in a fast paced environment
- Provide support to Front Office Leaders and entire hotel team
- Create a warm and welcome atmosphere
- Assist in valet parking cars
- Assist with Food & Beverage service, including an evening wine hour.
What You Bring to the Table
- Exceptional communication skills both verbal and written
- Knowledge in Microsoft Office
- Open availability required. Must be prepared to work various shifts (7am-3pm, 3pm-11pm, weekdays, weekends and holidays)
- Bachelor degree or currently pursuing (preferred)
What’s In It For You
- Generous health, dental, and vision insurance starting day 1
- 401k
- Comprehensive onboarding and training.
- Ongoing coaching, mentorship, and leadership development.
- Personalized career development plans.
- Monthly fitness and cell phone reimbursement credits.
- Unlimited PTO and 9 paid holidays.
- Volunteer opportunities within the community.
- Paid parental leave.
- Tuition reimbursement opportunities.
Non-Negotiables (Our Core Values)
- Be Wildly Passionate
- Take Ownership
- Build a Positive Team
- Learn + Innovate
- Embrace Change
- Communicate
- Serve Others
- Live 360
As part of an organizational culture that embraces change and progress, this job description serves as a foundation for growth and development within the property and the broader Modus Hotels community.
We are an equal opportunity employer committed to fostering an inclusive and respectful workplace for all.
This description is subject to change at the Company’s discretion and does not constitute a contract of employment. Employment remains at-will.
This position is exempt and will require standing and moving for extended periods (approximately 75% of the time).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 8 Front Desk Agent Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find Front Desk Agent JobsFront Desk Agent Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Front Desk Agent Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
What District of Columbia Employers Look For
The qualifications that appear most often in front desk agent jobs across District of Columbia.
- High school diploma or equivalent required by most District of Columbia employers
- Prior front desk, hotel reception, or hospitality customer service experience preferred
- Proficiency with property management systems such as Opera or Fosse
- Strong verbal communication skills for guest-facing and multi-departmental coordination
- Availability for rotating shifts including evenings, weekends, and holidays
- Familiarity with D.C. area attractions, transit, and government district logistics
Front Desk Agent Jobs in District of Columbia: Frequently Asked Questions
How do you become a front desk agent in District of Columbia?
Front desk agents in D.C. do not require a state-issued license, but most employers expect a high school diploma and hands-on customer service experience. Many candidates enter through hospitality associate programs offered by D.C.-area hotel groups or complete a certificate in hotel operations through a community college. Building familiarity with property management software and earning a certification from the American Hotel and Lodging Educational Institute significantly strengthens a D.C. application.
Which companies hire front desk agents in District of Columbia?
District of Columbia front desk agent roles are posted by The Darcy, GATEWAY HOTEL, and PM Hotel and others right now, based on current listings on Migrate Mate as of September 2026. D.C.'s dense concentration of full-service hotels, government-adjacent conference centers, and national association headquarters keeps employer demand broad and consistent throughout the year.
Which District of Columbia cities have the most front desk agent jobs?
Washington lead District of Columbia in front desk agent openings right now. Washington itself accounts for the overwhelming share of demand given its concentration of full-service hotels, embassy row properties, and conference centers, while nearby areas benefit from spillover from major airport corridor hotels and government contractor campuses that maintain staffed reception operations.
Are there remote front desk agent jobs in District of Columbia?
Yes, but they're rare. Front desk work is inherently on-site because it requires in-person guest interaction, property access management, and physical check-in support. About 0% of front desk agent openings tied to District of Columbia are remote or hybrid as of September 2026, and those tend to be reservation coordination or virtual concierge roles rather than traditional property-based positions.
How can I get hired as a front desk agent in District of Columbia with little or no experience?
The most realistic entry path is applying to hotel associate or rooms division trainee programs run by full-service properties in the D.C. metro, where employers like Marriott and Hilton regularly bring on candidates with strong people skills and no prior hotel background. Lateral moves from retail customer service, restaurant host, or call center roles are widely accepted by D.C. hiring managers. Completing a guest services or hospitality certificate and learning Opera PMS before interviewing gives candidates a concrete edge in a competitive market.
Where can I find and apply to front desk agent jobs in District of Columbia?
You can find and apply to front desk agent jobs in District of Columbia on Migrate Mate, which lists current D.C. openings updated in real time. Search the listings, find roles that match your experience and availability, and apply directly to the employers posting them.
See All 8 Front Desk Agent Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find Front Desk Agent Jobs