Customer Success Representative Jobs in Washington, DC
Customer Success Representative jobs in Washington concentrate in the Capitol Hill corridor, downtown Penn Quarter, and the emerging NoMa district, with strong demand across government technology contractors, associations, and SaaS companies serving federal clients. Employers hiring right now include Nitra, EAB, and Citian. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Open roles10
Top employerNitra
Work type60% Hybrid
Top credentialBachelor's degree
Companies hiring8
Showing 4 of 10+ Customer Success Representative jobs
Associate Customer Success Manager
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Added 1d ago
Nitra
Associate Customer Success Manager
Washington, District of Columbia
Added 1d ago
Associate Director, Strategic Customer Success
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Added 1d ago
EAB
Associate Director, Strategic Customer Success
Washington, District of Columbia
Added 1d ago
Customer Success Associate III
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Added 1w ago
Trellint
Customer Success Associate III
Washington, District of Columbia
Added 1w ago
Senior Manager, Customer Success - West
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Added 1w ago
Sprinklr
Senior Manager, Customer Success - West
Washington, District of Columbia
Added 1w ago
Added 1d ago
Associate Customer Success Manager
Nitra·Washington, District of Columbia
Job functions:
$50k - $55k/yr
Hybrid
Bachelor's degree
Job Description
Who we are:
Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.
We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.
We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers.
If you want comfort, this isn’t the place.
If you want impact, ownership, and the chance to help build a generational fintech company, welcome.
Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.
Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
What we're looking for: A charismatic and outgoing Associate Customer Success Manager with 1-3 years of experience who is comfortable working directly with customers over the phone. You will be a primary point of contact for doctors, office managers, and practice admins, helping answer questions, resolve issues, and drive engagement with Nitra. We’re looking for a high-achieving, goal-oriented individual who is not afraid to pick up the phone, proactively reach out to inactive customers, and turn customer conversations into clear, actionable next steps.
Your responsibilities will include:
- Serve as a primary point of contact for customers, handling inbound support questions and helping resolve day-to-day issues
- Manage a high volume of customer interactions across phone, SMS, and email
- Help customers understand and get the most value from Nitra’s products and services
- Proactively reach out to inactive and non-spending customers to drive re-engagement and usage
- Identify customer issues or barriers to usage and work to resolve them quickly
- Follow up with customers on open questions, requests, and next steps to ensure issues are fully resolved
- Track customer activity and use data to identify accounts that may need additional outreach or support
- Partner with internal teams including Sales, Product, Operations, and Support to resolve customer issues and improve the customer experience
- Learn and apply repeatable customer engagement and reactivation playbooks as the team scales
- Operate with a high level of urgency and ownership in a fast-paced environment
You have:
- 1–3 years of professional experience in a customer-facing, sales, account management, customer success, or support role
- Bachelor’s degree or equivalent
- Comfortable speaking with customers over the phone and handling a high volume of interactions
- Strong communication skills, both written and verbal
- Comfortable with outbound outreach and proactively contacting customers who are inactive or not using the product
- Strong problem-solving skills and the ability to quickly understand customer issues and determine next steps
- Organized and detail-oriented, with the ability to manage multiple customer requests and follow-ups at once
- Data-driven and comfortable working with systems, workflows, and customer activity data
- Ambitious, resourceful, and eager to take on increasing responsibility
- Comfortable working in a fast-paced, early-stage environment where processes are still being built
What we offer:
- Equity - Everyone at Nitra is an owner. When the company wins, you win.
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
- Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
The base salary range for this full-time position is $50,000 - $55,000 + commission + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations. Within the range, individual pay is determined by work location, skills, experience, and relevant training. Please note that the compensation details listed reflect the base salary only.
Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.
Nitra
Associate Customer Success Manager
Washington, District of Columbia
Added 1d ago
Job functions:
$50k - $55k/yr
Hybrid
Bachelor's degree
Job Description
Who we are:
Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.
We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.
We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers.
If you want comfort, this isn’t the place.
If you want impact, ownership, and the chance to help build a generational fintech company, welcome.
Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.
Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
What we're looking for: A charismatic and outgoing Associate Customer Success Manager with 1-3 years of experience who is comfortable working directly with customers over the phone. You will be a primary point of contact for doctors, office managers, and practice admins, helping answer questions, resolve issues, and drive engagement with Nitra. We’re looking for a high-achieving, goal-oriented individual who is not afraid to pick up the phone, proactively reach out to inactive customers, and turn customer conversations into clear, actionable next steps.
Your responsibilities will include:
- Serve as a primary point of contact for customers, handling inbound support questions and helping resolve day-to-day issues
- Manage a high volume of customer interactions across phone, SMS, and email
- Help customers understand and get the most value from Nitra’s products and services
- Proactively reach out to inactive and non-spending customers to drive re-engagement and usage
- Identify customer issues or barriers to usage and work to resolve them quickly
- Follow up with customers on open questions, requests, and next steps to ensure issues are fully resolved
- Track customer activity and use data to identify accounts that may need additional outreach or support
- Partner with internal teams including Sales, Product, Operations, and Support to resolve customer issues and improve the customer experience
- Learn and apply repeatable customer engagement and reactivation playbooks as the team scales
- Operate with a high level of urgency and ownership in a fast-paced environment
You have:
- 1–3 years of professional experience in a customer-facing, sales, account management, customer success, or support role
- Bachelor’s degree or equivalent
- Comfortable speaking with customers over the phone and handling a high volume of interactions
- Strong communication skills, both written and verbal
- Comfortable with outbound outreach and proactively contacting customers who are inactive or not using the product
- Strong problem-solving skills and the ability to quickly understand customer issues and determine next steps
- Organized and detail-oriented, with the ability to manage multiple customer requests and follow-ups at once
- Data-driven and comfortable working with systems, workflows, and customer activity data
- Ambitious, resourceful, and eager to take on increasing responsibility
- Comfortable working in a fast-paced, early-stage environment where processes are still being built
What we offer:
- Equity - Everyone at Nitra is an owner. When the company wins, you win.
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
- Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
The base salary range for this full-time position is $50,000 - $55,000 + commission + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations. Within the range, individual pay is determined by work location, skills, experience, and relevant training. Please note that the compensation details listed reflect the base salary only.
Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.
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Find JobsCustomer Success Representative Job Market in Washington
Who's Hiring
Customer Success Representative Jobs in Washington: Frequently Asked Questions
How do I get a customer success representative job in Washington?
Target Washington's dense cluster of government technology contractors, trade associations, and mission-driven SaaS companies, which consistently hire customer success talent to manage complex, multi-stakeholder accounts. Jobs concentrate downtown, in Bethesda, and in the Rosslyn-Ballston corridor across the river. Candidates who can demonstrate experience managing enterprise or public-sector accounts, or who hold certifications like Salesforce Administrator or Gainsight, stand out in this market.
Which companies hire customer success representatives in Washington?
Companies currently hiring customer success representatives in Washington include Nitra, EAB, and Citian, per current listings on Migrate Mate as of September 2026. Washington's hiring mix skews toward government IT contractors, policy-adjacent software platforms, and membership organizations that need customer success professionals comfortable working with both federal agencies and private-sector clients.
Are there remote customer success representative jobs in Washington?
Yes, customer success representative work is well-suited to remote and hybrid arrangements since most of the role involves digital communication, account management platforms, and video calls. About 100% of customer success representative openings tied to Washington are remote or hybrid as of September 2026, reflecting the city's high concentration of technology and software employers. Onboarding and strategic business reviews tend to require occasional in-person presence even in otherwise remote roles.
How can I get a customer success representative job in Washington with little or no experience?
The most realistic entry path in Washington is through associate customer success or account coordinator roles at the city's many government technology and SaaS companies, which often hire recent graduates comfortable with CRM tools and federal client communication. Lateral moves from inside sales, help desk support, or membership services at Washington trade associations are common stepping stones. Demonstrating familiarity with public-sector procurement language and tools like Salesforce or Zendesk gives entry-level candidates a concrete edge locally.
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