Customer Success Representative Jobs in Washington, DC
Customer Success Representative jobs in Washington concentrate in the Capitol Hill corridor, downtown Penn Quarter, and the emerging NoMa district, with strong demand across government technology contractors, associations, and SaaS companies serving federal clients. Employers hiring right now include Nitra, Okta, and Salesforce. Scan the live roles below and apply to whichever ones fit.
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We’re looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZero’s largest and prestigious customers. In this role, you’ll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. You’ll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, we’d love to hear from you.
Job Title: Senior Customer Success Manager
Classification: Exempt
Reports to: Manager, Customer Success
Location: Remote - US-based
Target OTE: $115 -125K annual OTE
Responsibilities:
- Manage and grow relationships with a portfolio of large and complex accounts by acting as the customer’s strategic business advisor
- Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
- Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
- Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
- Build a strong pipeline of expansion opportunities by having value discussions within customers’ CX teams as well as other business units
- Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
- Ensure customer satisfaction by proactively addressing any issues or concerns
- Collaborate with sales and other teams to drive revenue growth
- Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
- Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customer’s success
- Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events
Qualifications:
- Minimum of 7 years proven experience in customer success or account management
- Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
- Ability to use time productively and efficiently using the tools and resources available
- Strong communication and negotiation skills
- Ability to think strategically and identify revenue growth opportunities
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Ability to work independently and manage a large portfolio of large accounts
- Bachelor's degree or equivalent experience in a related field
About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
We’re looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZero’s largest and prestigious customers. In this role, you’ll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. You’ll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, we’d love to hear from you.
Job Title: Senior Customer Success Manager
Classification: Exempt
Reports to: Manager, Customer Success
Location: Remote - US-based
Target OTE: $115 -125K annual OTE
Responsibilities:
- Manage and grow relationships with a portfolio of large and complex accounts by acting as the customer’s strategic business advisor
- Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
- Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
- Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
- Build a strong pipeline of expansion opportunities by having value discussions within customers’ CX teams as well as other business units
- Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
- Ensure customer satisfaction by proactively addressing any issues or concerns
- Collaborate with sales and other teams to drive revenue growth
- Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
- Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customer’s success
- Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events
Qualifications:
- Minimum of 7 years proven experience in customer success or account management
- Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
- Ability to use time productively and efficiently using the tools and resources available
- Strong communication and negotiation skills
- Ability to think strategically and identify revenue growth opportunities
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Ability to work independently and manage a large portfolio of large accounts
- Bachelor's degree or equivalent experience in a related field
About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
See All 26 Customer Success Representative Jobs in Washington
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Find JobsCustomer Success Representative Job Market in Washington
Who's Hiring
Top Industries Hiring
- Technology & Software
Customer Success Representative Jobs in Washington: Frequently Asked Questions
How do I get a customer success representative job in Washington?
Target Washington's dense cluster of government technology contractors, trade associations, and mission-driven SaaS companies, which consistently hire customer success talent to manage complex, multi-stakeholder accounts. Jobs concentrate downtown, in Bethesda, and in the Rosslyn-Ballston corridor across the river. Candidates who can demonstrate experience managing enterprise or public-sector accounts, or who hold certifications like Salesforce Administrator or Gainsight, stand out in this market.
Which companies hire customer success representatives in Washington?
Companies currently hiring customer success representatives in Washington include Nitra, Okta, and Salesforce, per current listings on Migrate Mate as of July 2026. Washington's hiring mix skews toward government IT contractors, policy-adjacent software platforms, and membership organizations that need customer success professionals comfortable working with both federal agencies and private-sector clients.
Are there remote customer success representative jobs in Washington?
Yes, customer success representative work is well-suited to remote and hybrid arrangements since most of the role involves digital communication, account management platforms, and video calls. About 95% of customer success representative openings tied to Washington are remote or hybrid as of July 2026, reflecting the city's high concentration of technology and software employers. Onboarding and strategic business reviews tend to require occasional in-person presence even in otherwise remote roles.
How can I get a customer success representative job in Washington with little or no experience?
The most realistic entry path in Washington is through associate customer success or account coordinator roles at the city's many government technology and SaaS companies, which often hire recent graduates comfortable with CRM tools and federal client communication. Lateral moves from inside sales, help desk support, or membership services at Washington trade associations are common stepping stones. Demonstrating familiarity with public-sector procurement language and tools like Salesforce or Zendesk gives entry-level candidates a concrete edge locally.
Which industries hire the most customer success representatives in Washington?
Washington customer success representative roles concentrate in Technology & Software, based on current listings on Migrate Mate as of July 2026. Washington's outsized federal government presence drives demand for customer success professionals who can manage software and data contracts with agencies, making government technology and policy-focused SaaS the defining sectors of the local market.
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