Support Analyst Jobs in Maryland
Support Analyst jobs in Maryland are concentrated in the Baltimore metro, Annapolis, and the Washington, D.C. suburbs, where federal agencies, defense contractors, and major health systems anchor consistent demand for technical support talent. Employers like Johns Hopkins Health System, Leidos, and Booz Allen Hamilton maintain large support operations in the state and hire analysts across help desk, IT service desk, and application support functions. Roles range from entry-level tier-one positions to senior analysts owning enterprise systems and vendor relationships. Scan the live roles below and apply to whichever ones fit.
Find Support Analyst JobsOverview
Showing 4 of 31+ Support Analyst jobs
Job Summary
Performs systems analysis, planning, design, installation, and maintenance of corporate applications software; Monitors the daily operation of application software; performs other duties as assigned; performs other duties as assigned.
The hiring salary for this position is $82,638 annually.
Essential Functions
- Responsible for the successful operation of multiple networked and telecommunications systems;
- Ensure sound security setup, user profiles, backup and recovery policies are documented and enforced for all software applications;
- Provides recommendations to the Division Manager regarding improvements for assigned applications;
- Responsible for the planning, analysis, design, installation and maintenance of software applications and periodic software updates;
- Monitors the daily operations of applications and related programs;
- Acts as a liaison for St. Mary’s County Government for end user requests submitted to the Help Desk for software application reported problems;
- Works with other Information Technology personnel to resolve network and desktop related issues that inhibit or impede access to software applications;
- Provides support for reports generation and data manipulation for all applications;
- Research technical hardware and software related improvements to determine feasibility, cost, requirements, and benefits;
- Provides project milestones and status reports to the Division Manager for all software efforts;
- Coordinates with and provides training to tier 1 support staff (Helpdesk and Network) all system enhancements to ensure continuity of operations for users;
- Performs other duties as assigned.
Required Knowledge, Skills, and Abilities
- Ability to gain advanced knowledge of St. Mary’s County Government policies and procedures;
- Ability to act as a representative of St. Mary’s County Government to the public;
- Advanced knowledge of the principles, practices, and procedures of administrative management, and the ability to interpret them to the staff and the public;
- Extensive knowledge of system operations;
- Ability to supervise, plan, and coordinate the work of diverse staff in order to accomplish departmental goals and objectives;
- Ability to review, evaluate, and initiate appropriate action on technical and legal reports, contracts, and documents concerning departmental matters;
- Ability to establish and maintain effective working relationships with county officials, associates, subordinates, representatives from other agencies, and the general public;
- Knowledge of electronic resources, including the Internet and database information retrieval;
- Ability to operate relevant computer systems, including hardware and software, and office machines.
Education and Experience
- Associates degree or certification in a network operating system;
- Three years or more experience in information systems technology with at least one year in the area of system administration;
- Or equivalent technical training, education, and/or experience.
Additional Requirements:
- Must pass extensive background investigation with favorable results;
- Must pass a pre-employment drug test;
- Valid driver’s license;
- This position is designated 'essential personnel' when required.
Physical and Environmental Conditions:
Limited strenuous physical demands, which may include, but are not limited to, lifting monitors, CPUs, and printers up to 60 pounds. May need to access tight spaces. Must be physically fit to respond quickly to user demand and keep up with fast paced environment.
May perform manual work involving walking over rough, uneven terrain, repeated bending, climbing, crouching, stooping, stretching, reaching or, handling of light boxes and tools as well as moderately heavy equipment or materials from 30 to 60 pounds. Must also have the physical ability to push/pull, squat, twist and turn. Requires continual sitting, standing or walking of 60%+ of the time.
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices or meeting rooms, e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls.
Full salary range for this position is $82,638 - $142,355 annually. The full salary range does not reflect the anticipated hiring salary for this position. The anticipated hiring range is $82,638 annually.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plan, flexible spending accounts, life insurance, long-term disability, identity theft protection, sick-leave transfer, holidays, vacation, and sick leave.
Regular Part-time employees who work an average of 20 or more hours per week over the course of a year, receive benefits on a pro-rated basis.
To learn more details, visit our benefits page: Benefits Summary
Job Summary
Performs systems analysis, planning, design, installation, and maintenance of corporate applications software; Monitors the daily operation of application software; performs other duties as assigned; performs other duties as assigned.
The hiring salary for this position is $82,638 annually.
Essential Functions
- Responsible for the successful operation of multiple networked and telecommunications systems;
- Ensure sound security setup, user profiles, backup and recovery policies are documented and enforced for all software applications;
- Provides recommendations to the Division Manager regarding improvements for assigned applications;
- Responsible for the planning, analysis, design, installation and maintenance of software applications and periodic software updates;
- Monitors the daily operations of applications and related programs;
- Acts as a liaison for St. Mary’s County Government for end user requests submitted to the Help Desk for software application reported problems;
- Works with other Information Technology personnel to resolve network and desktop related issues that inhibit or impede access to software applications;
- Provides support for reports generation and data manipulation for all applications;
- Research technical hardware and software related improvements to determine feasibility, cost, requirements, and benefits;
- Provides project milestones and status reports to the Division Manager for all software efforts;
- Coordinates with and provides training to tier 1 support staff (Helpdesk and Network) all system enhancements to ensure continuity of operations for users;
- Performs other duties as assigned.
Required Knowledge, Skills, and Abilities
- Ability to gain advanced knowledge of St. Mary’s County Government policies and procedures;
- Ability to act as a representative of St. Mary’s County Government to the public;
- Advanced knowledge of the principles, practices, and procedures of administrative management, and the ability to interpret them to the staff and the public;
- Extensive knowledge of system operations;
- Ability to supervise, plan, and coordinate the work of diverse staff in order to accomplish departmental goals and objectives;
- Ability to review, evaluate, and initiate appropriate action on technical and legal reports, contracts, and documents concerning departmental matters;
- Ability to establish and maintain effective working relationships with county officials, associates, subordinates, representatives from other agencies, and the general public;
- Knowledge of electronic resources, including the Internet and database information retrieval;
- Ability to operate relevant computer systems, including hardware and software, and office machines.
Education and Experience
- Associates degree or certification in a network operating system;
- Three years or more experience in information systems technology with at least one year in the area of system administration;
- Or equivalent technical training, education, and/or experience.
Additional Requirements:
- Must pass extensive background investigation with favorable results;
- Must pass a pre-employment drug test;
- Valid driver’s license;
- This position is designated 'essential personnel' when required.
Physical and Environmental Conditions:
Limited strenuous physical demands, which may include, but are not limited to, lifting monitors, CPUs, and printers up to 60 pounds. May need to access tight spaces. Must be physically fit to respond quickly to user demand and keep up with fast paced environment.
May perform manual work involving walking over rough, uneven terrain, repeated bending, climbing, crouching, stooping, stretching, reaching or, handling of light boxes and tools as well as moderately heavy equipment or materials from 30 to 60 pounds. Must also have the physical ability to push/pull, squat, twist and turn. Requires continual sitting, standing or walking of 60%+ of the time.
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices or meeting rooms, e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls.
Full salary range for this position is $82,638 - $142,355 annually. The full salary range does not reflect the anticipated hiring salary for this position. The anticipated hiring range is $82,638 annually.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plan, flexible spending accounts, life insurance, long-term disability, identity theft protection, sick-leave transfer, holidays, vacation, and sick leave.
Regular Part-time employees who work an average of 20 or more hours per week over the course of a year, receive benefits on a pro-rated basis.
To learn more details, visit our benefits page: Benefits Summary
See All 31 Support Analyst Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Support Analyst Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in support analyst jobs across Maryland.
- Bachelor's degree in information technology, computer science, or a related field
- Experience with ITSM platforms such as ServiceNow, Jira, or Remedy
- CompTIA A+, Network+, or ITIL Foundation certification preferred or required
- Demonstrated ability to troubleshoot hardware, software, and network connectivity issues
- Strong written and verbal communication skills for end-user and stakeholder interaction
- Familiarity with Active Directory, Microsoft 365, and remote support tools
Support Analyst Jobs in Maryland: Frequently Asked Questions
How do you become a support analyst in Maryland?
Support analyst roles in Maryland do not require a state-issued license. Most employers expect a bachelor's degree in information technology, computer science, or a related field, though some accept an associate degree combined with relevant certifications. CompTIA A+, ITIL Foundation, and Microsoft certifications carry the most weight with Maryland employers, particularly federal contractors and health systems that require demonstrated technical credentials before hiring.
Which companies hire support analysts in Maryland?
Maryland support analyst roles are posted by People, Technology & Processes, B&A, and DCCA and others right now, based on current listings on Migrate Mate as of September 2026. Maryland's concentration of federal agencies, defense contractors, and large health systems means hiring tends to cluster around organizations with large, distributed workforces requiring ongoing technical support.
Which Maryland cities have the most support analyst jobs?
Aberdeen Proving Ground, Fort Meade, and Bethesda account for the largest share of support analyst openings in Maryland. Baltimore leads because of its dense concentration of health systems, universities, and financial institutions, while the D.C.-adjacent suburban corridors around Bethesda, Rockville, and Columbia are driven by federal agencies and the contractors that support them.
Are there remote support analyst jobs in Maryland?
Yes, and more than most fields, since a significant portion of support analyst work involves ticketing systems, remote desktop tools, and communication platforms that function fully off-site. About 50% of support analyst openings tied to Maryland are remote or hybrid as of September 2026, reflecting how broadly the role has shifted away from on-site requirements. Application support and service desk functions tend to have the highest remote availability.
How can I get hired as a support analyst in Maryland with little or no experience?
The most realistic entry path is a tier-one help desk or desktop support role at one of Maryland's large health systems or federal contractors, many of which run structured onboarding programs for early-career hires. Johns Hopkins, University of Maryland Medical System, and major contractors like SAIC and CACI regularly hire junior analysts from adjacent roles such as customer service, lab technician, or administrative coordinator. Earning a CompTIA A+ or ITIL Foundation certification before applying gives candidates a concrete advantage over others without prior support experience.
Where can I find and apply to support analyst jobs in Maryland?
You can find and apply to support analyst jobs in Maryland on Migrate Mate, which lists current Maryland openings. Search the roles available, find the ones that match your background and location, and apply directly to whichever positions fit.
See All 31 Support Analyst Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Support Analyst Jobs