Support Analyst Jobs in Maryland
Support Analyst jobs in Maryland are concentrated in the Baltimore metro, Annapolis, and the Washington, D.C. suburbs, where federal agencies, defense contractors, and major health systems anchor consistent demand for technical support talent. Employers like Johns Hopkins Health System, Leidos, and Booz Allen Hamilton maintain large support operations in the state and hire analysts across help desk, IT service desk, and application support functions. Roles range from entry-level tier-one positions to senior analysts owning enterprise systems and vendor relationships. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 38+ Support Analyst jobs
Absolute Business Solutions Corp (ABSC) is not just another tech company. We’re a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years we’ve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields. As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.
The Air Force National Capital Region Information Technology Services program, AFNCR ITS-2, delivers and protects the enterprise IT capabilities supporting senior Air Force leaders, mission partners, and operational users across the National Capital Region. The program sustains secure end-user services, networks, infrastructure, mobility, cybersecurity, and mission-support systems at locations including the Pentagon, Joint Base Andrews, and Joint Base Anacostia-Bolling. Joining this team means providing direct support to users whose missions depend on reliable, responsive, and secure technology every day.
ABSC has an exciting opening for a Desktop Support Analyst supporting AFNCR ITS-2 Field Operations at Joint Base Andrews. In this Tier 2 role, you will provide direct phone and in-person support, restore end-user services, troubleshoot desktop and printer issues, and keep mission users productive in a secure Air Force environment.
Work Location: Full-time onsite at Joint Base Andrews, MD.
Work Schedule: Day shift.
Security Clearance Required: Active Secret clearance or higher.
Responsibilities
- Provide Tier 2 phone and in-person support for Air Force users in a Field Operations environment.
- Troubleshoot and resolve hardware, software, workstation, printer, and peripheral issues.
- Support email, enterprise directories, standard Windows desktop applications, and contract-supported applications.
- Diagnose PC operating-system, client/server, network-connectivity, and mail-service issues and coordinate escalation when required.
- Manage a queue of incident and service-request tickets, prioritizing work based on mission impact and urgency.
- Restore service and fulfill requests within established performance requirements and service expectations.
- Document troubleshooting actions, customer communications, resolution steps, and ticket closure information accurately.
- Coordinate with Field Operations personnel and other technical teams to resolve issues that cross support boundaries.
- Maintain a professional, customer-focused presence when supporting military, civilian, and contractor users.
Required Qualifications
- Active Secret security clearance or higher.
- At least five years of general experience, including at least three years of specialized desktop, client/server, or Field Operations support experience.
- Knowledge of PC operating systems, including Windows, as well as networking and email standards.
- Experience troubleshooting desktop hardware, software, printers, peripherals, and end-user connectivity issues.
- Experience supporting information systems, client/server environments, or closely related technical operations.
- Ability to manage and prioritize multiple incidents and service requests based on impact and urgency.
- Strong verbal and written communication skills and a positive customer-service orientation.
- Ability to work full-time onsite at Joint Base Andrews during the assigned day shift.
Education and Experience
Candidates must satisfy one of the following contractual labor-category pathways:
- Associate degree or applicable accredited training certificate, plus at least five years of general experience, including at least three years of specialized experience.
- Bachelor’s degree in an applicable discipline, plus at least four years of general experience, including at least two years of specialized experience.
- No degree, plus at least eight years of general experience, including at least six years of specialized experience.
Applicable disciplines include computer science or systems, information systems or technology, engineering or engineering technology, software engineering or programming, management, natural sciences, social sciences, mathematics, business, or finance.
Desired Qualifications
- Experience supporting Department of Defense, Department of the Air Force, or other Federal Government users.
- Experience using Remedy, ServiceNow, or another enterprise IT service-management platform.
- Familiarity with Active Directory, Microsoft 365, workstation imaging, and secure Government desktop environments.
- Experience supporting users at Joint Base Andrews or elsewhere in the National Capital Region.
Salary and Compensation
Salary is commensurate with education, experience, knowledge, skills, abilities, and qualifications. The anticipated salary range for this requisition is $80,000–$115,000 annually. This range is not a guarantee of compensation or an offer amount. The actual salary offered will depend on the position’s responsibilities, relevant qualifications, security clearance, internal equity, applicable market data, contractual labor-category requirements, and applicable laws or requirements.
Who we are
ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence, Defense, Health, and Safety areas. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers’ driving innovation, agility, and security across all mission areas.
Some of our benefits include
- Generous PTO plus 11 Federal Holidays
- Retirement Planning – 401k Fully Vested with Match
- Annual Health and Wellness Allowance – buy an Apple Watch, a treadmill, or hit the gym on us
- Career Development – Annual Funds to spend on Education and Training or AI subscriptions
- Volunteer Time Off – Annually, all employees can spend 8 hours directly supporting a charity of choice
- Charitable Match – ABSC matches an employee’s donation to a qualifying charity
- Referral Program – We pay for internal and external referrals!
- LOV Awards – Earn bonus awards throughout the year from our Living Our Values awards program
- Pentagon Parking/Metro Reimbursement Benefit
Apply to join our team today! We are always looking to grow our team—if you know someone who is seeking a new career opportunity, please share this job opening with them. ABSC offers generous external referral bonuses. You don’t need to be an employee to benefit from our Referral Program.
ABSC is a proud V3, Virginia Values Vets, member, which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application.
Equal Opportunity Employer, including veterans and individuals with disabilities.
Absolute Business Solutions Corp (ABSC) is not just another tech company. We’re a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years we’ve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields. As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.
The Air Force National Capital Region Information Technology Services program, AFNCR ITS-2, delivers and protects the enterprise IT capabilities supporting senior Air Force leaders, mission partners, and operational users across the National Capital Region. The program sustains secure end-user services, networks, infrastructure, mobility, cybersecurity, and mission-support systems at locations including the Pentagon, Joint Base Andrews, and Joint Base Anacostia-Bolling. Joining this team means providing direct support to users whose missions depend on reliable, responsive, and secure technology every day.
ABSC has an exciting opening for a Desktop Support Analyst supporting AFNCR ITS-2 Field Operations at Joint Base Andrews. In this Tier 2 role, you will provide direct phone and in-person support, restore end-user services, troubleshoot desktop and printer issues, and keep mission users productive in a secure Air Force environment.
Work Location: Full-time onsite at Joint Base Andrews, MD.
Work Schedule: Day shift.
Security Clearance Required: Active Secret clearance or higher.
Responsibilities
- Provide Tier 2 phone and in-person support for Air Force users in a Field Operations environment.
- Troubleshoot and resolve hardware, software, workstation, printer, and peripheral issues.
- Support email, enterprise directories, standard Windows desktop applications, and contract-supported applications.
- Diagnose PC operating-system, client/server, network-connectivity, and mail-service issues and coordinate escalation when required.
- Manage a queue of incident and service-request tickets, prioritizing work based on mission impact and urgency.
- Restore service and fulfill requests within established performance requirements and service expectations.
- Document troubleshooting actions, customer communications, resolution steps, and ticket closure information accurately.
- Coordinate with Field Operations personnel and other technical teams to resolve issues that cross support boundaries.
- Maintain a professional, customer-focused presence when supporting military, civilian, and contractor users.
Required Qualifications
- Active Secret security clearance or higher.
- At least five years of general experience, including at least three years of specialized desktop, client/server, or Field Operations support experience.
- Knowledge of PC operating systems, including Windows, as well as networking and email standards.
- Experience troubleshooting desktop hardware, software, printers, peripherals, and end-user connectivity issues.
- Experience supporting information systems, client/server environments, or closely related technical operations.
- Ability to manage and prioritize multiple incidents and service requests based on impact and urgency.
- Strong verbal and written communication skills and a positive customer-service orientation.
- Ability to work full-time onsite at Joint Base Andrews during the assigned day shift.
Education and Experience
Candidates must satisfy one of the following contractual labor-category pathways:
- Associate degree or applicable accredited training certificate, plus at least five years of general experience, including at least three years of specialized experience.
- Bachelor’s degree in an applicable discipline, plus at least four years of general experience, including at least two years of specialized experience.
- No degree, plus at least eight years of general experience, including at least six years of specialized experience.
Applicable disciplines include computer science or systems, information systems or technology, engineering or engineering technology, software engineering or programming, management, natural sciences, social sciences, mathematics, business, or finance.
Desired Qualifications
- Experience supporting Department of Defense, Department of the Air Force, or other Federal Government users.
- Experience using Remedy, ServiceNow, or another enterprise IT service-management platform.
- Familiarity with Active Directory, Microsoft 365, workstation imaging, and secure Government desktop environments.
- Experience supporting users at Joint Base Andrews or elsewhere in the National Capital Region.
Salary and Compensation
Salary is commensurate with education, experience, knowledge, skills, abilities, and qualifications. The anticipated salary range for this requisition is $80,000–$115,000 annually. This range is not a guarantee of compensation or an offer amount. The actual salary offered will depend on the position’s responsibilities, relevant qualifications, security clearance, internal equity, applicable market data, contractual labor-category requirements, and applicable laws or requirements.
Who we are
ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence, Defense, Health, and Safety areas. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers’ driving innovation, agility, and security across all mission areas.
Some of our benefits include
- Generous PTO plus 11 Federal Holidays
- Retirement Planning – 401k Fully Vested with Match
- Annual Health and Wellness Allowance – buy an Apple Watch, a treadmill, or hit the gym on us
- Career Development – Annual Funds to spend on Education and Training or AI subscriptions
- Volunteer Time Off – Annually, all employees can spend 8 hours directly supporting a charity of choice
- Charitable Match – ABSC matches an employee’s donation to a qualifying charity
- Referral Program – We pay for internal and external referrals!
- LOV Awards – Earn bonus awards throughout the year from our Living Our Values awards program
- Pentagon Parking/Metro Reimbursement Benefit
Apply to join our team today! We are always looking to grow our team—if you know someone who is seeking a new career opportunity, please share this job opening with them. ABSC offers generous external referral bonuses. You don’t need to be an employee to benefit from our Referral Program.
ABSC is a proud V3, Virginia Values Vets, member, which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application.
Equal Opportunity Employer, including veterans and individuals with disabilities.
See All 38 Support Analyst Jobs in Maryland
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Find Support Analyst JobsSupport Analyst Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Support Analyst Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in support analyst jobs across Maryland.
- Bachelor's degree in information technology, computer science, or a related field
- Experience with ITSM platforms such as ServiceNow, Jira, or Remedy
- CompTIA A+, Network+, or ITIL Foundation certification preferred or required
- Demonstrated ability to troubleshoot hardware, software, and network connectivity issues
- Strong written and verbal communication skills for end-user and stakeholder interaction
- Familiarity with Active Directory, Microsoft 365, and remote support tools
Support Analyst Jobs in Maryland: Frequently Asked Questions
How do you become a support analyst in Maryland?
Support analyst roles in Maryland do not require a state-issued license. Most employers expect a bachelor's degree in information technology, computer science, or a related field, though some accept an associate degree combined with relevant certifications. CompTIA A+, ITIL Foundation, and Microsoft certifications carry the most weight with Maryland employers, particularly federal contractors and health systems that require demonstrated technical credentials before hiring.
Which companies hire support analysts in Maryland?
Maryland support analyst roles are posted by People, Technology & Processes, B&A, and V2X and others right now, based on current listings on Migrate Mate as of November 2026. Maryland's concentration of federal agencies, defense contractors, and large health systems means hiring tends to cluster around organizations with large, distributed workforces requiring ongoing technical support.
Which Maryland cities have the most support analyst jobs?
Naval Air Station Patuxent River, Aberdeen Proving Ground, and Bethesda account for the largest share of support analyst openings in Maryland. Baltimore leads because of its dense concentration of health systems, universities, and financial institutions, while the D.C.-adjacent suburban corridors around Bethesda, Rockville, and Columbia are driven by federal agencies and the contractors that support them.
Are there remote support analyst jobs in Maryland?
Yes, and more than most fields, since a significant portion of support analyst work involves ticketing systems, remote desktop tools, and communication platforms that function fully off-site. About 44% of support analyst openings tied to Maryland are remote or hybrid as of November 2026, reflecting how broadly the role has shifted away from on-site requirements. Application support and service desk functions tend to have the highest remote availability.
How can I get hired as a support analyst in Maryland with little or no experience?
The most realistic entry path is a tier-one help desk or desktop support role at one of Maryland's large health systems or federal contractors, many of which run structured onboarding programs for early-career hires. Johns Hopkins, University of Maryland Medical System, and major contractors like SAIC and CACI regularly hire junior analysts from adjacent roles such as customer service, lab technician, or administrative coordinator. Earning a CompTIA A+ or ITIL Foundation certification before applying gives candidates a concrete advantage over others without prior support experience.
Where can I find and apply to support analyst jobs in Maryland?
You can find and apply to support analyst jobs in Maryland on Migrate Mate, which lists current Maryland openings. Search the roles available, find the ones that match your background and location, and apply directly to whichever positions fit.
See All 38 Support Analyst Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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