Support Analyst Jobs in Maryland

Job Title: IT Procurement & ERP Support Analyst

Job Overview:

The IT Procurement & ERP Support Analyst is a member of the Global IT team responsible for supporting the procurement and lifecycle management of IT hardware, software, and services. This role focuses on purchasing execution, software licensing and renewals, vendor coordination, budgeting support, and accurate IT asset tracking and inventory management. In addition, the analyst provides functional support for the organization’s ERP system, assisting end users with purchasing, inventory, asset, and financial transactions, and helping troubleshoot ERP-related issues. This position works closely with IT, Finance, Accounting, and Operations teams to ensure accurate data, efficient processes, and consistent system usage across the organization.

Key Responsibilities:

IT Procurement & Purchasing Support

- Execute day-to-day procurement activities for IT hardware, software, and services
- Create and maintain purchase requisitions and purchase orders within the ERP system
- Coordinate with vendors, resellers, and internal stakeholders to ensure timely and accurate fulfillment
- Assist with invoice matching, issue resolution, and coordination with Accounting
- Ensure purchases align with established IT standards and procurement policies

Software Licensing & Renewals

- Track software licenses, maintenance agreements, subscriptions, and renewal dates
- Assist with license compliance tracking, usage reviews, and documentation
- Support renewal planning and vendor communications
- Maintain accurate records of licensing entitlements and costs

Vendor Coordination

- Act as a primary operational contact for IT vendors and resellers
- Support vendor onboarding, pricing updates, and contract documentation
- Track vendor performance issues and escalate as needed
- Maintain vendor records and documentation

Budgeting & Financial Support

- Assist with tracking IT procurement spend against budget
- Prepare reports on actuals, forecasts, and upcoming renewals
- Support budgeting and forecasting activities through accurate data collection
- Partner with Finance to resolve discrepancies related to purchasing and invoices

IT Asset Management & Inventory

- Maintain accurate IT asset and inventory records within the ERP and asset management tools
- Track assets throughout their lifecycle (procurement, deployment, transfer, retirement)
- Reconcile physical assets with system records
- Support audits related to IT assets, inventory, and licensing

ERP User Support & Troubleshooting

- Provide first line functional support for ERP users related to procurement, inventory, assets, and financial transactions
- Troubleshoot common ERP issues such as transaction errors, data inconsistencies, and workflow problems
- Assist users with corrections, documentation, and best practices
- Escalate complex ERP issues to IT application or ERP support teams
- Participate in testing, validation, and documentation for ERP enhancements or upgrades

Required Qualifications:

- Bachelor’s degree in Information Technology, Accounting, Finance, Business, or a related field (or equivalent experience)
- 2–5 years of experience in IT procurement, purchasing, accounting support, or ERP related roles
- Experience working with ERP systems (e.g., Sage, SAP, Oracle, Microsoft Dynamics, or similar)
- Basic to intermediate understanding of accounting and purchasing processes
- Familiarity with IT hardware, software, and licensing concepts
- Strong attention to detail and organizational skills
- Ability to support users and resolve issues in a service-oriented manner
- Clear written and verbal communication skills

Preferred Qualifications:

- Experience in a manufacturing or multi site enterprise environment
- Exposure to IT asset management (ITAM) or software asset management (SAM)
- Prior experience supporting ERP users or business systems
- Experience working with Finance or Accounting teams

Key Skills & Competencies:

- IT Purchasing & Procurement Support
- ERP Transaction Support
- Software Licensing Tracking
- IT Asset & Inventory Management
- Vendor Coordination
- Financial & Budget Tracking
- Problem Solving & Troubleshooting

Evapco’s Summary of Pay & Benefits:

- The salary range consists of base pay and most recent profit sharing bonus amounts
- Medical, Vision, & Dental Insurance
- Employee Stock Ownership Program – we are an employee-owned company
- Profit Sharing Bonus – which is paid twice per year
- (k)larity Plan - Voluntary Employee Retirement Savings Plan
- Paid Holidays
- Paid Vacation
- Paid Maternity and Paternity Leave
- Bereavement Pay
- Company Paid Basic Life Insurance equivalent to base salary, with option for Supplemental Life election
- Paid Sick Leave
- Long Term Disability