Customer Success Director Jobs in Maryland
Customer Success Director jobs in Maryland are consistently active, with strong demand concentrated in the cybersecurity, federal IT services, healthcare technology, and SaaS sectors that define the state's economy. The heaviest hiring is in Baltimore, Bethesda, and Columbia, where established employers like Leidos, CareFirst BlueCross BlueShield, and Marriott International maintain significant operations and regularly seek customer success leadership. The most in-demand specialties are enterprise account management, B2B SaaS retention, and health IT implementation. Find a role that fits below and apply directly.
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Showing 5 of 16+ Customer Success Director jobs
$50k Salary Plus Fuel/Cell Allowance AND Commission Opportunities ($3-$5k annually)
We're currently seeking a motivated and self-driven individual to join our team! The successful candidate will be responsible for ongoing communication with established customers, as well as training and developing our local franchisees. If you have prior customer service experience and a desire to expand your career, we want to hear from you!
Coverall offers everything you need to succeed:
- Competitive base salary
- Annual raise program
- Fuel / cell phone allowance
- Commission incentive program (approximately $3-$5k annually)
- Industry leading training
- Work-life balance
- Fun office culture
- Top notch company paid benefits including medical, dental, vision, and matching 401k
- Career advancement opportunities - we love to promote from within!
- Paid holidays as well as paid personal/sick/vacation time.
- Annual Tropical Trip for Top Performers!
Responsibilities:
- Ongoing communication to our existing customers, and documentation of calls
- New customer set-up
- Field and classroom training to our new and existing franchise base
- Providing quotes to customers for additional services
- Periodically loading equipment onto trucks
Qualifications:
- Account management preferred but not required
- Exceptional written and verbal communication skills
- Strong training skills
- Exceptional problem solving and time management abilities
- Proficiency with Microsoft Office Suite and Outlook
- Must be able to lift 50-75 pounds
- Valid driver's license and reliable transportation
Come work for an international leader in the $89+ billion-dollar janitorial services industry. A leading Franchisor in Commercial Cleaning Services for over 35 years, Coverall continues to be named a top Entrepreneur Franchise 500 company. Every customer is paired with a Coverall Franchisee, so you can feel good about helping small business owners in your community! As one of the largest janitorial service companies in the country, Coverall experiences exceptional growth year over year, and we?d love to speak with you about joining our team!
$50k Salary Plus Fuel/Cell Allowance AND Commission Opportunities ($3-$5k annually)
We're currently seeking a motivated and self-driven individual to join our team! The successful candidate will be responsible for ongoing communication with established customers, as well as training and developing our local franchisees. If you have prior customer service experience and a desire to expand your career, we want to hear from you!
Coverall offers everything you need to succeed:
- Competitive base salary
- Annual raise program
- Fuel / cell phone allowance
- Commission incentive program (approximately $3-$5k annually)
- Industry leading training
- Work-life balance
- Fun office culture
- Top notch company paid benefits including medical, dental, vision, and matching 401k
- Career advancement opportunities - we love to promote from within!
- Paid holidays as well as paid personal/sick/vacation time.
- Annual Tropical Trip for Top Performers!
Responsibilities:
- Ongoing communication to our existing customers, and documentation of calls
- New customer set-up
- Field and classroom training to our new and existing franchise base
- Providing quotes to customers for additional services
- Periodically loading equipment onto trucks
Qualifications:
- Account management preferred but not required
- Exceptional written and verbal communication skills
- Strong training skills
- Exceptional problem solving and time management abilities
- Proficiency with Microsoft Office Suite and Outlook
- Must be able to lift 50-75 pounds
- Valid driver's license and reliable transportation
Come work for an international leader in the $89+ billion-dollar janitorial services industry. A leading Franchisor in Commercial Cleaning Services for over 35 years, Coverall continues to be named a top Entrepreneur Franchise 500 company. Every customer is paired with a Coverall Franchisee, so you can feel good about helping small business owners in your community! As one of the largest janitorial service companies in the country, Coverall experiences exceptional growth year over year, and we?d love to speak with you about joining our team!
See All 16 Customer Success Director Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Customer Success Director Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
What Maryland Employers Look For
The qualifications that appear most often in customer success director jobs across Maryland.
- Bachelor's degree in business, communications, or a related field required
- Five or more years of customer success or account management experience required
- Demonstrated ability to lead and develop customer success teams across multiple accounts
- Proficiency with CRM platforms such as Salesforce, Gainsight, or Totango
- Experience managing enterprise or mid-market client portfolios in technology or healthcare sectors
- Strong analytical skills with the ability to interpret customer health metrics and churn data
Customer Success Director Jobs in Maryland: Frequently Asked Questions
How do you become a customer success director in Maryland?
The typical path to a customer success director role in Maryland begins with a bachelor's degree in business, marketing, communications, or a related field, followed by progressive experience in customer success, account management, or consulting. Maryland does not require a state-issued license for this role. Employers in the state's dominant sectors, including federal IT services and health technology, often prioritize candidates with industry-relevant certifications such as the Gainsight Pulse certification or a Certified Customer Success Manager credential.
Which companies hire customer success directors in Maryland?
Maryland customer success director roles are posted by Nayax, CPower, and Aramark and others right now, based on current listings on Migrate Mate as of August 2026. Maryland's concentration of federal contractors, health IT firms, and SaaS companies in the Baltimore-Washington corridor makes it one of the more consistent markets for customer success leadership hiring on the East Coast.
Which Maryland cities have the most customer success director jobs?
Rockville, Baltimore, and Bethesda have the most customer success director openings in Maryland. Baltimore anchors the market through its healthcare systems and financial services firms, while Bethesda and the broader Montgomery County corridor attract demand from federal contractors, health IT companies, and professional services organizations with headquarters or major operations close to Washington, D.C.
Are there remote customer success director jobs in Maryland?
Yes, and more than most fields. Customer success director work is primarily relationship-driven and conducted through digital channels, making it well suited to remote and hybrid arrangements. About 89% of customer success director openings tied to Maryland are remote or hybrid as of August 2026, reflecting the broader shift in SaaS and technology companies toward distributed teams. Strategic account reviews, QBRs, and onboarding sessions are the parts of the role most commonly handled remotely.
How can I get hired as a customer success director in Maryland with little or no experience?
The most realistic entry path is moving into a customer success manager or senior customer success manager role first, then building toward director-level responsibility. In Maryland, large health IT employers and federal IT contractors such as those concentrated in the Columbia and Bethesda corridors often hire customer success associates or implementation specialists who develop into leadership roles over time. Backgrounds in consulting, technical account management, or clinical operations translate well. Earning a Certified Customer Success Manager credential strengthens a director-track application significantly.
Where can I find and apply to customer success director jobs in Maryland?
You can find and apply to customer success director jobs in Maryland on Migrate Mate, which lists current Maryland openings. Find the roles that fit your experience and apply directly to the ones that match.
See All 16 Customer Success Director Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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