Customer Success Director Jobs in Maryland
Customer Success Director jobs in Maryland are consistently active, with strong demand concentrated in the cybersecurity, federal IT services, healthcare technology, and SaaS sectors that define the state's economy. The heaviest hiring is in Baltimore, Bethesda, and Columbia, where established employers like Leidos, CareFirst BlueCross BlueShield, and Marriott International maintain significant operations and regularly seek customer success leadership. The most in-demand specialties are enterprise account management, B2B SaaS retention, and health IT implementation. Find a role that fits below and apply directly.
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Showing 5 of 21+ Customer Success Director jobs
Nayax is a global fintech and IoT company (NASDAQ;TASE:NYAX) providing cashless payment solutions, business intelligence, and management tools to the unattended retail and self-service sector. Nayax devices can be found all over the world, with branches in 12 countries and over 80 distribution partners, our devices serve consumers in over 120 countries and accept 80+ payment methods and 50+ currencies.
Nayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax’s most valuable customers and distributors, with a strong focus on the micro market segment. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success.
This role blends relationship management, technical guidance, and strategic consulting—perfect for someone who thrives at the intersection of customer advocacy and business impact.
Your Key Responsibilities Will Include
- Build strong, genuine relationships with micro market, smart cooler and adjacent product operators, customers, and distributors, acting as their primary point of contact.
- Ensure customers maximize value from Nayax unattended retail products and services, driving increased adoption and sales volume.
- Partner with customers to map goals, requirements, and strategies that align with their business objectives including regulary scheduled business reviews.
- Lead proactive interactions, providing suitable technological solutions and managing contract renewals
- Keep customers informed about Nayax’s future products, services, micro market innovations, and industry trends.
- Collaborate cross-functionally with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver success including sales opportunities with sales team.
- Represent Nayax at customer events, training sessions, and industry meetings (occasional travel required).
Requirements:
What Makes You a Great Fit
- Must have 3+ years of experience in customer support or customer success management (CSM) with major micro market providers.
- Deep understanding of micro market operations, including kiosks, self-checkout, cashless payments, and operator workflows.
- Business background in sales, account management, or customer success.
- Strong technical aptitude with the ability to guide customers through technical processes.
- Proven track record of delivering customer-focused solutions.
- Excellent communication and presentation skills.
- Driven, proactive, self-motivated, and enthusiastic, with a bias for action.
Preferred Skills & Advantages
- Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)
- Familiarity with CRM platforms (Salesforce), BI tools, or Jira
- Experience in payments, SaaS, or fintech environments is a plus
Learn More about Nayax:
Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 13 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
Nayax is a global fintech and IoT company (NASDAQ;TASE:NYAX) providing cashless payment solutions, business intelligence, and management tools to the unattended retail and self-service sector. Nayax devices can be found all over the world, with branches in 12 countries and over 80 distribution partners, our devices serve consumers in over 120 countries and accept 80+ payment methods and 50+ currencies.
Nayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax’s most valuable customers and distributors, with a strong focus on the micro market segment. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success.
This role blends relationship management, technical guidance, and strategic consulting—perfect for someone who thrives at the intersection of customer advocacy and business impact.
Your Key Responsibilities Will Include
- Build strong, genuine relationships with micro market, smart cooler and adjacent product operators, customers, and distributors, acting as their primary point of contact.
- Ensure customers maximize value from Nayax unattended retail products and services, driving increased adoption and sales volume.
- Partner with customers to map goals, requirements, and strategies that align with their business objectives including regulary scheduled business reviews.
- Lead proactive interactions, providing suitable technological solutions and managing contract renewals
- Keep customers informed about Nayax’s future products, services, micro market innovations, and industry trends.
- Collaborate cross-functionally with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver success including sales opportunities with sales team.
- Represent Nayax at customer events, training sessions, and industry meetings (occasional travel required).
Requirements:
What Makes You a Great Fit
- Must have 3+ years of experience in customer support or customer success management (CSM) with major micro market providers.
- Deep understanding of micro market operations, including kiosks, self-checkout, cashless payments, and operator workflows.
- Business background in sales, account management, or customer success.
- Strong technical aptitude with the ability to guide customers through technical processes.
- Proven track record of delivering customer-focused solutions.
- Excellent communication and presentation skills.
- Driven, proactive, self-motivated, and enthusiastic, with a bias for action.
Preferred Skills & Advantages
- Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)
- Familiarity with CRM platforms (Salesforce), BI tools, or Jira
- Experience in payments, SaaS, or fintech environments is a plus
Learn More about Nayax:
Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 13 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
See All 21 Customer Success Director Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Customer Success Director Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
What Maryland Employers Look For
The qualifications that appear most often in customer success director jobs across Maryland.
- Bachelor's degree in business, communications, or a related field required
- Five or more years of customer success or account management experience required
- Demonstrated ability to lead and develop customer success teams across multiple accounts
- Proficiency with CRM platforms such as Salesforce, Gainsight, or Totango
- Experience managing enterprise or mid-market client portfolios in technology or healthcare sectors
- Strong analytical skills with the ability to interpret customer health metrics and churn data
Customer Success Director Jobs in Maryland: Frequently Asked Questions
How do you become a customer success director in Maryland?
The typical path to a customer success director role in Maryland begins with a bachelor's degree in business, marketing, communications, or a related field, followed by progressive experience in customer success, account management, or consulting. Maryland does not require a state-issued license for this role. Employers in the state's dominant sectors, including federal IT services and health technology, often prioritize candidates with industry-relevant certifications such as the Gainsight Pulse certification or a Certified Customer Success Manager credential.
Which companies hire customer success directors in Maryland?
Maryland customer success director roles are posted by IonQ, Safeware, and The Emmes Company and others right now, based on current listings on Migrate Mate as of November 2026. Maryland's concentration of federal contractors, health IT firms, and SaaS companies in the Baltimore-Washington corridor makes it one of the more consistent markets for customer success leadership hiring on the East Coast.
Which Maryland cities have the most customer success director jobs?
Rockville, Lanham, and Elkton have the most customer success director openings in Maryland. Baltimore anchors the market through its healthcare systems and financial services firms, while Bethesda and the broader Montgomery County corridor attract demand from federal contractors, health IT companies, and professional services organizations with headquarters or major operations close to Washington, D.C.
Are there remote customer success director jobs in Maryland?
Yes, and more than most fields. Customer success director work is primarily relationship-driven and conducted through digital channels, making it well suited to remote and hybrid arrangements. About 60% of customer success director openings tied to Maryland are remote or hybrid as of November 2026, reflecting the broader shift in SaaS and technology companies toward distributed teams. Strategic account reviews, QBRs, and onboarding sessions are the parts of the role most commonly handled remotely.
How can I get hired as a customer success director in Maryland with little or no experience?
The most realistic entry path is moving into a customer success manager or senior customer success manager role first, then building toward director-level responsibility. In Maryland, large health IT employers and federal IT contractors such as those concentrated in the Columbia and Bethesda corridors often hire customer success associates or implementation specialists who develop into leadership roles over time. Backgrounds in consulting, technical account management, or clinical operations translate well. Earning a Certified Customer Success Manager credential strengthens a director-track application significantly.
Where can I find and apply to customer success director jobs in Maryland?
You can find and apply to customer success director jobs in Maryland on Migrate Mate, which lists current Maryland openings. Find the roles that fit your experience and apply directly to the ones that match.
See All 21 Customer Success Director Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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