Service Specialist Jobs in Maryland
Service Specialist jobs in Maryland are concentrated in Baltimore, Annapolis, and the Washington D.C. suburbs, where demand runs from entry-level support roles to senior technical and account service positions. Major employers with a lasting Maryland presence include Northrop Grumman, CareFirst BlueCross BlueShield, and T. Rowe Price, which consistently hire service specialists across technology, healthcare administration, and financial services. The most in-demand specialties in Maryland are IT service delivery, benefits and member services, and field equipment support. See the openings below and apply to the ones that match your experience.
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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description:
WHY CHOOSE US?
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
The American Red Cross is currently seeking a Service to the Armed Forces (SAF) Specialist, Mobile at the Fort Meade Army Base in Maryland. This position is part of our mobile staff which requires meeting strict medical and security clearances prior to employment. In this role worldwide deployment is a condition of employment. Mobile staff members typically deploy for 6 months at a time, approximately once every 18-24 months, and can be sent to any military base in the world. This role is not eligible for relocation assistance.
The salary range for this position is (Maryland): $66,220 – 77,000.
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.
WHAT YOU NEED TO KNOW:
Manages and administers the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. Also responsible for the management and administration of American Red Cross Service to the Armed Forces (SAF) and International Services (IS) U.S. programs and services to include International Humanitarian Law (IHL), Youth Action Campaign (YAC), and Restoring Family Links (RFL), within their area of jurisdiction. This is accomplished through managing volunteers and working with other Red Cross departments.
Relationship Management and Community Outreach
- Build strong and sustained relationships with military leadership, command staff, and installation partners.
- Conduct outreach through command briefings, education sessions, presentations, and one-on-one engagements.
- Increase Red Cross visibility using Armed Forces Network, base bulletins, social media, and approved local marketing channels. Represent the Red Cross at official functions, ceremonies, and community events.
Volunteer Management
- Manage all phases of the volunteer engagement cycle: recruitment, onboarding, training, supervision, recognition, and offboarding.
- Recruit and mentor leadership volunteers to support Red Cross program delivery across SAF/IS, Disaster Cycle Services, Training Services, and Blood Services.
- Utilize the Volunteer Connection platform to manage volunteer documentation, communication, and compliance. Promote a positive, inclusive volunteer environment aligned with Red Cross values.
Service Delivery Management
- Ensure consistent and high-quality delivery of Red Cross programs to service members, veterans, and their families.
- Supervise volunteer service delivery teams to ensure strong program impact and alignment with mission needs.
- Coordinate educational briefings, community workshops, and special events supporting SAF/IS objectives.
- Provide family support services including wellness check-ins, emergency communications, and referrals to community resources.
- Update emergency communication casework (SAF Hero Care Network Services) rosters, unit contacts, and case logs in alignment with mission guidelines. Promote and implement International Services programs within the local community.
Mobile Deployment Readiness and Operational Support
- Serve as a deployable member of the SAF Mobile Team for a 6-month overseas assignment.
- Support U.S. military operations across the Middle East, Africa, and Eastern Europe.
- Live and work on military installations, following all base policies, customs, and operational requirements.
- Maintain full deployment readiness, including required medical clearances, training certifications, and security standards.
- Support emergency, surge, and disaster operations as part of the Hero Care Network Contingency Team. Participate in readiness drills, maintain casework proficiency, and respond to emergency communications and crisis situations as needed.
Financial and Reporting Management
- Monitor service delivery outcomes and ensure accurate documentation and reporting of program activities.
- Identify trends, assess service needs, and contribute recommendations for program improvement.
- Collaborate with Red Cross leadership on deployment feedback, staff mentorship, and onboarding support for mobile team members. Assist with travel coordination, logistics, and reporting as needed for mobile deployments.
WHAT YOU NEED TO SUCCEED :
Education: Bachelor's degree required or equivalent combination of education and related experience required.
Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.
Managerial Experience: N/A
- Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
Skills and Abilities: Requires strong computer skills. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment. The ability to balance multiple priorities is essential. Familiarity with military culture, regulations and protocol is strongly desired. Experience with American Red Cross programs and services are desired. Ability to work on a team.
Physical Requirements:
Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
In addition to routine job responsibilities, employees may be assigned to deployment activities that require the ability to safely perform the physical demands associated with domestic and international travel and work in austere, remote, or resource-limited environments. Deployment assignments may involve prolonged standing or walking, navigating uneven terrain, climbing stairs, handling equipment and personal gear, extended work hours, exposure to environmental and operational challenges, and the use of required personal protective equipment.
Travel: Travel may be required.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Mobility Requirements
To be eligible for selection and maintain employment in this position, candidates must meet the following requirements:
- U.S. citizenship is required. Must be able to obtain a secret security clearance and a no-fee U.S. passport.
- Worldwide mobility is a condition of employment and an essential function of this position. The ability to meet the medical and physical requirements for deployment to any international installation where the American Red Cross supports U.S. military operations is a condition of employment and an essential function of this position. Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families.
- Must meet strict medical and physical requirements, including immunizations required by the U.S. military (including physical examination, laboratory testing, hearing, vision, and dental examination, and required immunizations). May be required to wear military uniforms and live and work in harsh and stressful environment in conflict areas. Periodically accompanies the military on deployments.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE:
Ideal candidates will have a passion for supporting military members with the physical stamina and emotional capacity to live and work alongside deployed military members in harsh climates and difficult environments .
Core Competencies
- Adaptability: Successful candidates must adjust to new situations quickly and have the ability to tackle the challenges these situations present.
- Independent Problem Solving: Successful candidates are capable of handling high-pressure situations by knowing who to engage in dialogue and up with actionable solutions
- Teamwork: Successful candidates have the ability to collaborate with team members, volunteers, and military personnel to achieve SAF/IS mission.
- Servant Leader: Successful candidates must be leaders who put others and the mission first. Someone who understands that deployment is a hardship, and our mission is to support our military personnel in uncomfortable situations and circumstances.
BENEFITS FOR YOU:
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on type of job and tenure
- Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with up to 6% match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to
make your career a force for good!
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description:
WHY CHOOSE US?
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
The American Red Cross is currently seeking a Service to the Armed Forces (SAF) Specialist, Mobile at the Fort Meade Army Base in Maryland. This position is part of our mobile staff which requires meeting strict medical and security clearances prior to employment. In this role worldwide deployment is a condition of employment. Mobile staff members typically deploy for 6 months at a time, approximately once every 18-24 months, and can be sent to any military base in the world. This role is not eligible for relocation assistance.
The salary range for this position is (Maryland): $66,220 – 77,000.
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.
WHAT YOU NEED TO KNOW:
Manages and administers the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. Also responsible for the management and administration of American Red Cross Service to the Armed Forces (SAF) and International Services (IS) U.S. programs and services to include International Humanitarian Law (IHL), Youth Action Campaign (YAC), and Restoring Family Links (RFL), within their area of jurisdiction. This is accomplished through managing volunteers and working with other Red Cross departments.
Relationship Management and Community Outreach
- Build strong and sustained relationships with military leadership, command staff, and installation partners.
- Conduct outreach through command briefings, education sessions, presentations, and one-on-one engagements.
- Increase Red Cross visibility using Armed Forces Network, base bulletins, social media, and approved local marketing channels. Represent the Red Cross at official functions, ceremonies, and community events.
Volunteer Management
- Manage all phases of the volunteer engagement cycle: recruitment, onboarding, training, supervision, recognition, and offboarding.
- Recruit and mentor leadership volunteers to support Red Cross program delivery across SAF/IS, Disaster Cycle Services, Training Services, and Blood Services.
- Utilize the Volunteer Connection platform to manage volunteer documentation, communication, and compliance. Promote a positive, inclusive volunteer environment aligned with Red Cross values.
Service Delivery Management
- Ensure consistent and high-quality delivery of Red Cross programs to service members, veterans, and their families.
- Supervise volunteer service delivery teams to ensure strong program impact and alignment with mission needs.
- Coordinate educational briefings, community workshops, and special events supporting SAF/IS objectives.
- Provide family support services including wellness check-ins, emergency communications, and referrals to community resources.
- Update emergency communication casework (SAF Hero Care Network Services) rosters, unit contacts, and case logs in alignment with mission guidelines. Promote and implement International Services programs within the local community.
Mobile Deployment Readiness and Operational Support
- Serve as a deployable member of the SAF Mobile Team for a 6-month overseas assignment.
- Support U.S. military operations across the Middle East, Africa, and Eastern Europe.
- Live and work on military installations, following all base policies, customs, and operational requirements.
- Maintain full deployment readiness, including required medical clearances, training certifications, and security standards.
- Support emergency, surge, and disaster operations as part of the Hero Care Network Contingency Team. Participate in readiness drills, maintain casework proficiency, and respond to emergency communications and crisis situations as needed.
Financial and Reporting Management
- Monitor service delivery outcomes and ensure accurate documentation and reporting of program activities.
- Identify trends, assess service needs, and contribute recommendations for program improvement.
- Collaborate with Red Cross leadership on deployment feedback, staff mentorship, and onboarding support for mobile team members. Assist with travel coordination, logistics, and reporting as needed for mobile deployments.
WHAT YOU NEED TO SUCCEED :
Education: Bachelor's degree required or equivalent combination of education and related experience required.
Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.
Managerial Experience: N/A
- Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
Skills and Abilities: Requires strong computer skills. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment. The ability to balance multiple priorities is essential. Familiarity with military culture, regulations and protocol is strongly desired. Experience with American Red Cross programs and services are desired. Ability to work on a team.
Physical Requirements:
Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
In addition to routine job responsibilities, employees may be assigned to deployment activities that require the ability to safely perform the physical demands associated with domestic and international travel and work in austere, remote, or resource-limited environments. Deployment assignments may involve prolonged standing or walking, navigating uneven terrain, climbing stairs, handling equipment and personal gear, extended work hours, exposure to environmental and operational challenges, and the use of required personal protective equipment.
Travel: Travel may be required.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Mobility Requirements
To be eligible for selection and maintain employment in this position, candidates must meet the following requirements:
- U.S. citizenship is required. Must be able to obtain a secret security clearance and a no-fee U.S. passport.
- Worldwide mobility is a condition of employment and an essential function of this position. The ability to meet the medical and physical requirements for deployment to any international installation where the American Red Cross supports U.S. military operations is a condition of employment and an essential function of this position. Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families.
- Must meet strict medical and physical requirements, including immunizations required by the U.S. military (including physical examination, laboratory testing, hearing, vision, and dental examination, and required immunizations). May be required to wear military uniforms and live and work in harsh and stressful environment in conflict areas. Periodically accompanies the military on deployments.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE:
Ideal candidates will have a passion for supporting military members with the physical stamina and emotional capacity to live and work alongside deployed military members in harsh climates and difficult environments .
Core Competencies
- Adaptability: Successful candidates must adjust to new situations quickly and have the ability to tackle the challenges these situations present.
- Independent Problem Solving: Successful candidates are capable of handling high-pressure situations by knowing who to engage in dialogue and up with actionable solutions
- Teamwork: Successful candidates have the ability to collaborate with team members, volunteers, and military personnel to achieve SAF/IS mission.
- Servant Leader: Successful candidates must be leaders who put others and the mission first. Someone who understands that deployment is a hardship, and our mission is to support our military personnel in uncomfortable situations and circumstances.
BENEFITS FOR YOU:
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on type of job and tenure
- Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with up to 6% match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to
make your career a force for good!
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
See All 67 Service Specialist Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Service Specialist JobsService Specialist Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Service Specialist Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
- Sherwin-Williams12
- O'Reilly Auto Parts6
- Valvoline Instant Oil Change6
- Hertz3
- NovaCare3
What Maryland Employers Look For
The qualifications that appear most often in service specialist jobs across Maryland.
- Active Maryland or reciprocal state license relevant to the service specialty
- Two or more years of customer-facing or technical service experience
- Proficiency with CRM platforms such as Salesforce or ServiceNow
- Strong written and verbal communication skills for client-facing interaction
- Ability to work on-site or in the field at Maryland client or employer locations
- Associate or bachelor's degree in a related field or equivalent work experience
Service Specialist Jobs in Maryland: Frequently Asked Questions
How do you become a service specialist in Maryland?
The path depends on the specialty. For IT service roles, employers typically look for industry certifications such as CompTIA or ITIL alongside relevant experience. For healthcare or insurance service roles, Maryland may require registration with the Maryland Insurance Administration or a related board. Most positions start with an associate or bachelor's degree in business, information technology, or a health-related field, followed by employer-specific onboarding or a structured training program.
Which companies hire service specialists in Maryland?
Companies currently hiring service specialists in Maryland include Sherwin-Williams, O'Reilly Auto Parts, and Valvoline Instant Oil Change, per current listings on Migrate Mate as of September 2026. Maryland's mix of federal contractors, major health insurers, and financial services firms creates consistent year-round demand for service specialists at multiple levels.
Which Maryland cities have the most service specialist jobs?
Baltimore, Glen Burnie, and Frederick account for the largest share of service specialist openings in Maryland. Baltimore anchors demand through its concentration of health systems and financial institutions, while the D.C.-area suburbs of Bethesda, Rockville, and Columbia draw openings from federal contractors and technology firms headquartered along the I-270 and I-95 corridors.
Are there remote service specialist jobs in Maryland?
Yes, though availability varies by specialty. Desk-based roles in IT support, benefits administration, and account management are the most commonly remote, while field equipment and on-site technical service roles require a physical presence. About 30% of service specialist openings tied to Maryland are remote or hybrid as of September 2026, with hybrid schedules most common among Maryland's large insurance and financial services employers.
How can I get hired as a service specialist in Maryland with little or no experience?
The most realistic entry point is an associate-level service coordinator or customer support role with a large Maryland employer. CareFirst BlueCross BlueShield and University of Maryland Medical System both run new-associate onboarding programs that do not require prior specialist experience. Candidates moving from adjacent roles such as administrative coordinator, help desk analyst, or insurance enrollment specialist have the strongest crossover. Earning a CompTIA A+ or a Maryland Insurance Administration registration before applying gives candidates a measurable edge.
Where can I find and apply to service specialist jobs in Maryland?
You can find and apply to service specialist jobs in Maryland on Migrate Mate, which lists current Maryland openings updated in real time. Search the listings for roles that match your specialty and experience level, then apply directly to the ones that fit. No sign-up is needed to view openings and start applying.
See All 67 Service Specialist Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Service Specialist Jobs