Front Desk Agent Jobs in Maryland
Front Desk Agent jobs in Maryland are concentrated in hospitality, healthcare, and commercial real estate, with demand running from entry-level reception roles to senior guest services positions at full-service properties. The strongest hiring activity is in Baltimore, Bethesda, and Annapolis, where established employers like Marriott International, Johns Hopkins Medicine, and Hyatt have maintained a consistent presence. The most in-demand specialties are hotel front desk, medical office reception, and corporate facilities reception. See the openings below and apply to the ones that match your experience.
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Showing 5 of 34+ Front Desk Agent jobs
- Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
- Checking guests in, out and managing any wake-up call requests
- Answering phones and dealing with overnight guest queries
- Running night audit property management systems or manual equivalents
- Performing other duties such as concierge services and special guest requests
- Accounting and mathematics skills for accurate auditing and payment processing
- Cash handling experience for counting and securing bank and processing cash payments
- Computer literacy, including familiarity with PMS software
- Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff
- Customer service experience
- Knowledge of hotel operations, offers and the local area
The hourly pay range for this role is $19 to $21.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
- For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
- Checking guests in, out and managing any wake-up call requests
- Answering phones and dealing with overnight guest queries
- Running night audit property management systems or manual equivalents
- Performing other duties such as concierge services and special guest requests
- Accounting and mathematics skills for accurate auditing and payment processing
- Cash handling experience for counting and securing bank and processing cash payments
- Computer literacy, including familiarity with PMS software
- Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff
- Customer service experience
- Knowledge of hotel operations, offers and the local area
The hourly pay range for this role is $19 to $21.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
- For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
See All 34 Front Desk Agent Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Front Desk Agent JobsFront Desk Agent Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Front Desk Agent Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Hospitality & Tourism
What Maryland Employers Look For
The qualifications that appear most often in front desk agent jobs across Maryland.
- High school diploma or GED equivalent required by most Maryland employers
- Prior customer service or guest-facing experience in a Maryland hospitality or healthcare setting
- Proficiency with property management systems such as Opera or similar front desk software
- Strong verbal communication skills and professional demeanor for guest and patient interaction
- Ability to work flexible shifts including evenings, weekends, and holidays as scheduled
- Basic computer skills including Microsoft Office and scheduling or reservation management tools
Front Desk Agent Jobs in Maryland: Frequently Asked Questions
How do you become a front desk agent in Maryland?
Most front desk agent positions in Maryland require a high school diploma or equivalent and no state-issued license. Employers in hotel and resort settings look for completed hospitality coursework or an associate degree from programs at institutions like the Community College of Baltimore County or Montgomery College. Healthcare front desk roles may require medical terminology training. Building a record in customer service, retail, or administrative work is the most direct path into the role.
Which companies hire front desk agents in Maryland?
Employers hiring front desk agents in Maryland right now include Aimbridge Hospitality, Remington Hospitality, and Crescent Hotels & Resorts, based on current listings on Migrate Mate as of September 2026. Maryland's mix of major hotel brands near the Inner Harbor and Bethesda, large hospital networks, and federal contractor office campuses keeps demand for front desk agents consistently active throughout the year.
Which Maryland cities have the most front desk agent jobs?
Baltimore, Bethesda, and Rockville account for the highest concentration of front desk agent openings in Maryland. Baltimore drives the most volume through its hotel corridor, major hospital systems, and corporate headquarters, while Bethesda and Rockville pull strongly from proximity to Washington, D.C. and the dense concentration of healthcare, government contractor, and hospitality employers along the I-270 corridor. Annapolis openings reflect the city's boutique hotel and state government administrative sector.
Are there remote front desk agent jobs in Maryland?
Yes, but they're rare. The front desk agent role is fundamentally on-site, requiring in-person guest, patient, or visitor interaction that cannot be performed remotely. About 0% of front desk agent openings tied to Maryland are remote or hybrid as of September 2026, reflecting how limited that flexibility is in this field. The subset most likely to allow any remote component involves scheduling coordination or administrative follow-up work attached to a front desk function.
How can I get hired as a front desk agent in Maryland with little or no experience?
The most realistic entry path is applying directly to hotel brands and hospital networks that run structured new-hire training programs. In Maryland, large hotel operators along Baltimore's Inner Harbor and Bethesda's hotel row regularly hire candidates with no prior front desk experience and train on property management systems in-house. Adjacent roles like concierge assistant, lobby attendant, or medical scheduler provide a direct lateral move. Completing a hospitality certificate at a Maryland community college strengthens an application significantly.
Where can I find and apply to front desk agent jobs in Maryland?
You can find and apply to front desk agent jobs in Maryland on Migrate Mate, which lists current Maryland openings updated regularly. Search the listings to find roles that match your experience level, preferred location within Maryland, and industry, then apply directly to the ones that fit. No sign-up is required to see the openings.
See All 34 Front Desk Agent Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Front Desk Agent Jobs