Client Service Specialist Jobs in Kentucky
Client Service Specialist jobs in Kentucky are concentrated in Louisville, Lexington, and the Cincinnati-Northern Kentucky metro, where financial services, healthcare administration, and insurance operations drive steady demand across entry-level to senior roles. Large employers such as Humana, Ashland Inc., and Fifth Third Bank maintain deep client service operations in the state. The most in-demand specialties include insurance account management, healthcare billing support, and financial client relations. Find a role that fits below and apply directly.
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Showing 5 of 13+ Client Service Specialist jobs
ADP is hosting a HIRING EVENT
When: Wednesday October 7, 2026
Time: 4pm-7pm
Where: ADP, 11405 Bluegrass Parkway, Louisville, KY
Once you apply you will receive an email in a day or two regarding next steps and additional information or you can just attend during the times above.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
POSITION SUMMARY:
Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.
RESPONSIBILITIES:
- Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience
- Shows knowledge of Testing, how systems relate, resolves general POC questions, understands work flow, above average call handling, payroll feeds, progressing technically, escalates issues appropriately, sends issues to resolution appropriately. Applies strategies where approprieate to clients for plan enhancements, additional business and overall retention and discusses these benefits with the client. Maintain a basic understanding of the types of investments in each retirement plan and be a conduit for client questions.
- Proactively discuss products and services, and plan desing with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
- Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs.
- Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.
- Assist clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
- Proactively initiates conversations with clients related to compliance testing, training and plan design. Actively looks at client criteria for plan reviews, and proactively contacts client to discuss option to increase retention and client loyalty. Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization. Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved. Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.
QUALIFICATIONS REQUIRED:
- Experience up to 1 year
- Experience in a client service environment, ADP payroll and 401(k) experience is preferred.
- Demonstrates strong oral/written communication skills. Demonstrates strong listening skills.
- Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc) Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify). Proficiency in using payroll and recordkeeping systems
- Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
- Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
- Demonstrates strong presentation skills. Ability to coordinate and take the lead on conference calls.
- Ability to guage client satisfaction through scheduled survey's, client visits and day-to-day interaction.
- Bachelor's Degree or its equivalent in education and experience.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
ADP is hosting a HIRING EVENT
When: Wednesday October 7, 2026
Time: 4pm-7pm
Where: ADP, 11405 Bluegrass Parkway, Louisville, KY
Once you apply you will receive an email in a day or two regarding next steps and additional information or you can just attend during the times above.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
POSITION SUMMARY:
Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.
RESPONSIBILITIES:
- Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience
- Shows knowledge of Testing, how systems relate, resolves general POC questions, understands work flow, above average call handling, payroll feeds, progressing technically, escalates issues appropriately, sends issues to resolution appropriately. Applies strategies where approprieate to clients for plan enhancements, additional business and overall retention and discusses these benefits with the client. Maintain a basic understanding of the types of investments in each retirement plan and be a conduit for client questions.
- Proactively discuss products and services, and plan desing with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
- Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs.
- Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.
- Assist clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
- Proactively initiates conversations with clients related to compliance testing, training and plan design. Actively looks at client criteria for plan reviews, and proactively contacts client to discuss option to increase retention and client loyalty. Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization. Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved. Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.
QUALIFICATIONS REQUIRED:
- Experience up to 1 year
- Experience in a client service environment, ADP payroll and 401(k) experience is preferred.
- Demonstrates strong oral/written communication skills. Demonstrates strong listening skills.
- Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc) Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify). Proficiency in using payroll and recordkeeping systems
- Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
- Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
- Demonstrates strong presentation skills. Ability to coordinate and take the lead on conference calls.
- Ability to guage client satisfaction through scheduled survey's, client visits and day-to-day interaction.
- Bachelor's Degree or its equivalent in education and experience.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
See All 13 Client Service Specialist Jobs in Kentucky
Find roles in Kentucky that match your experience and apply in just a few clicks.
Find JobsClient Service Specialist Jobs by City in Kentucky
Where Kentucky roles are concentrated, by current openings.
Client Service Specialist Job Market in Kentucky
A snapshot from current Kentucky openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Law & Legal Services
What Kentucky Employers Look For
The qualifications that appear most often in client service specialist jobs across Kentucky.
- High school diploma or associate degree required, bachelor's degree preferred by most Kentucky employers
- One to three years of customer-facing or account management experience in a professional setting
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics for client recordkeeping
- Strong written and verbal communication skills for handling client escalations and inquiries
- Ability to manage multiple client accounts simultaneously while meeting service-level agreements
- Familiarity with Kentucky-based industry workflows such as health insurance processing or regional banking operations
Client Service Specialist Jobs in Kentucky: Frequently Asked Questions
How do you become a client service specialist in Kentucky?
Most client service specialist roles in Kentucky require at least a high school diploma, though employers in financial services and healthcare administration strongly prefer an associate or bachelor's degree. No state-issued license is required for the general role, but working in insurance-adjacent positions may require a Kentucky Department of Insurance property and casualty or life license. Building experience in account support, billing, or customer relations at a Kentucky bank, insurer, or healthcare system is the most direct path.
Which companies hire client service specialists in Kentucky?
Kentucky client service specialist roles are posted by Rent One, Dinsmore & Shohl LLP, and ADP and others right now, based on current listings on Migrate Mate as of September 2026. Kentucky's concentration of regional insurers, health systems, and community banks means hiring activity stays consistent throughout the year across multiple industries.
Which Kentucky cities have the most client service specialist jobs?
Louisville, Covington, and Lexington account for the largest share of client service specialist openings in Kentucky. Louisville leads because it is home to major insurance and financial services headquarters, while Lexington's concentration of healthcare and university-affiliated employers supports a secondary market, and Northern Kentucky benefits from its proximity to Cincinnati's large corporate base just across the river.
Are there remote client service specialist jobs in Kentucky?
Yes, and they are more common than in many fields, since client service work is primarily communication and account management that translates well to remote settings. About 25% of client service specialist openings tied to Kentucky are remote or hybrid as of September 2026, reflecting ongoing flexibility from insurers and financial services firms. Account management and billing support roles are the positions most frequently offered with remote or hybrid arrangements.
How can I get hired as a client service specialist in Kentucky with little or no experience?
The most realistic entry path is through a customer support or administrative assistant role at a Kentucky bank, regional insurer, or health system, where internal movement into client service positions is common. Employers such as Humana and regional community banks in Louisville and Lexington regularly hire for entry-level client support associates who learn account management on the job. Earning a Kentucky Department of Insurance license, even before your first role, gives candidates a concrete edge over other applicants without experience.
Where can I find and apply to client service specialist jobs in Kentucky?
You can find and apply to client service specialist jobs in Kentucky on Migrate Mate, which lists current Kentucky openings across Louisville, Lexington, Northern Kentucky, and smaller markets throughout the state. Search the listings for roles that match your experience and specialization, then apply directly to the ones that fit.
See All 13 Client Service Specialist Jobs in Kentucky
Find roles in Kentucky that match your experience and apply in just a few clicks.
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