Senior Technical Support Specialist Jobs in Kentucky
Senior Technical Support Specialist jobs in Kentucky are in steady demand, with the strongest hiring concentrated in the Louisville metro, Lexington, and Northern Kentucky's Cincinnati-adjacent corridor, where technology services, healthcare IT, and manufacturing operations generate consistent openings. Major employers with an established Kentucky footprint that regularly hire at this level include Humana, Lexmark, and Tempur-Sealy International. The most sought-after specialties in the state are enterprise hardware troubleshooting, cloud infrastructure support, and service desk leadership for large-scale healthcare and logistics environments. See the openings below and apply to the ones that match your experience.
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Morris Packaging is a manufacturer of sustainable, flexible packaging products such as bags, pouches, and rollstock. Morris Packaging provides end-to-end packaging solutions, including design, printing, warehousing, and logistics support.
By joining the Morris Packaging team, you will become part of one of the most exciting teams in the packaging industry. If you are looking for a great career that provides job satisfaction and professional advancement with a company that values YOU, join our team today!
Position Summary: As a Technical Operator, you will be responsible for the set-up and high-quality running of printing and converting machines at an optimum speed without supervision. The position follows standard work methods, established food safety standards, quality standards and practices safe work habits to ensure production is as efficient and safe as possible. This position offers an hourly pay range of $21.00–$34.00, with starting pay based on relevant experience, technical skill level, and demonstrated ability.
Shifts:
Following training, the position will be on a 12-hour rotating shift.
Essential Functions:
- Operate high speed press printing, lamination, slitting and converting machines.
- Set-up & run quality products within specifications and without supervision.
- Perform changeovers (Load/unload rolls), changing tooling and adjusting machine components based on product specifications.
- Monitor the production line, watching for malfunctions such as pileups, jams, or glue that is not sticking properly.
- Troubleshoot when malfunctions occur, clear machine jams, and report malfunctions to a supervisor.
- Adjust machines to maximize run speed.
- Inspect product for quality making sure remove and record non-conforming product.
- Secure completed rolls to a pallet for shipping, Pack finished goods, attach identification labels, and package according to customer shipping specifications.
- Assist in training new operators.
- Prepare routine administrative paperwork.
- Comply with Safe Quality Food and Safety standards by maintaining a clean and safe work environment.
- Work safely always.
Other Duties: All employees must comply with all company policies including but not limited to those outlined in the Employee Handbook, Safety Manual, and Safe Quality Foods documents.
Work Environment: While performing the duties of this job, the employee will be primarily in our climate-controlled facility. The plant floor is subject to vibration and equipment noise leading to a loud environment. The employee is frequently exposed to moving mechanical parts and might also be exposed to outside conditions, tight spaces, cleaning solvents and heights.
Physical Demands: The physical demands here are representative of those that must be met by the employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen.
- Continuous (6 or more hours per day) bending, pushing, pulling, climbing stairs, reaching, lifting, and grasping.
- Continuous (6 or more hours per day) talking, listening, teaching, and repetitive motion, hand/wrist movement.
- Continuous (6 or more hours per day) standing and walking.
- Frequent (1 to 3 hours per day) work in a stooped position.
- Good eyesight, normal hearing.
- Ability to move and lift objects, frequently 50 lbs.
Position Type/Expected Hours of Work: This is a full-time position. Days, nights and hours may vary depending on assigned shift and productions requirements. This position may require significant work hours beyond the normal workday based on the demands of the business cycle or customer volume of business.
Travel: Should not be required.
Required Education and Experience:
- High School diploma or GED and at least 5+ years of experience as a laminator operator and/or lead laminator operator in the printing industry, preferably in an SQF-certified (food-safe) manufacturing facility.
- Ability to read and write English.
- Ability to understand and follow safety procedures.
- Knowledge of equipment operation and/or maintenance.
- Ability to train staff.
- Ability to perform simple arithmetic.
- Ability to read a tape measure.
- To be effective this person must have the ability to troubleshoot complex issues with equipment operation.
- Capable of multi-tasking the operation of production.
- Some positions may require ability to become forklift certified (company provided).
Licenses and Certifications: None.
Preferred Employee Qualities:
- Mechanical aptitude
- Problem solving mindset.
- Adaptability (handles change in schedules, processes or roles).
- Positive attitude and work ethic.
- Dependable (attendance as well as performance).
- Strong teamwork and communication
- Leadership
- Self-Starter
- Strong attention to detail (quality focus)
Supervisory Responsibility: This position has no supervisory responsibilities.
AAP/EEO Statement: Morris Packaging, LLC. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
Morris Packaging offers a comprehensive benefits package to provide the protection you need today and in the future. Benefits may include but are subject to change: time off plans, medical coverages, bonus programs, disability coverages, company paid & voluntary life insurance, 401K plans with company match, & HSA contributions (when applicable).
See All 73 Senior Technical Support Specialist Jobs in Kentucky
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Find JobsSenior Technical Support Specialist Jobs by City in Kentucky
Where Kentucky roles are concentrated, by current openings.
Senior Technical Support Specialist Job Market in Kentucky
A snapshot from current Kentucky openings, updated as new roles post.
Who's Hiring



Top Industries Hiring
- Manufacturing
- Food & Beverage
- Chemicals & Materials
- Technology & Software
- Healthcare & Medical Services
What Kentucky Employers Look For
The qualifications that appear most often in senior technical support specialist jobs across Kentucky.
- Five or more years of hands-on technical support experience in an enterprise environment
- Proficiency with ITSM platforms such as ServiceNow or Remedy for ticket management
- Experience supporting Windows and macOS endpoints alongside Active Directory administration
- CompTIA A+, Network+, or equivalent vendor certification recognized by Kentucky employers
- Demonstrated ability to mentor junior technicians and lead escalation workflows
- Strong written and verbal communication skills for cross-departmental stakeholder support
Senior Technical Support Specialist Jobs in Kentucky: Frequently Asked Questions
How do you become a senior technical support specialist in Kentucky?
Most senior technical support specialists in Kentucky reach this level by combining a bachelor's degree in information technology, computer science, or a related field with several years of progressive helpdesk or systems support experience. Kentucky does not require a state-issued license for this role. Employers consistently look for industry certifications such as CompTIA A+ or Microsoft credentials, and candidates who have supported enterprise environments in Louisville's healthcare or logistics sectors tend to advance fastest.
Which companies hire senior technical support specialists in Kentucky?
Employers hiring senior technical support specialists in Kentucky right now include Humana, Amazon, and Akima, based on current listings on Migrate Mate as of November 2026. Kentucky's concentration of large healthcare systems, insurance headquarters, and global manufacturing operations means demand at the senior level tends to be stable year-round rather than seasonal.
Which Kentucky cities have the most senior technical support specialist jobs?
Louisville, Lexington, and Florence account for the largest share of senior technical support specialist openings in Kentucky. Louisville drives the most volume thanks to its dense cluster of healthcare systems, insurance firms, and logistics companies, while Lexington's university and biomedical presence anchors demand there, and Northern Kentucky benefits from its proximity to Cincinnati's regional technology and financial services employers.
Are there remote senior technical support specialist jobs in Kentucky?
Yes, and they are more common than in many technical fields because senior support work increasingly involves managing cloud environments, coordinating remote teams, and handling escalations through digital channels rather than on-site hardware. About 53% of senior technical support specialist openings tied to Kentucky are remote or hybrid as of November 2026, with fully remote roles most often tied to enterprise service desk leadership and cloud support functions.
How can I get hired as a senior technical support specialist in Kentucky with little or no experience?
The most realistic entry path is a helpdesk analyst or IT support technician role at one of Kentucky's large healthcare systems or logistics companies, where internal promotion pipelines are well established. Employers like Humana and large hospital networks in Louisville regularly bring on entry-level technicians and develop them toward senior roles through structured mentorship. Earning a CompTIA A+ certification before applying and building familiarity with ServiceNow or similar ITSM platforms gives candidates without a full work history a concrete edge.
Where can I find and apply to senior technical support specialist jobs in Kentucky?
You can find and apply to senior technical support specialist jobs in Kentucky on Migrate Mate, which lists current Kentucky openings updated regularly. Search the listings to find roles that match your experience level, preferred location, and specialty, then apply directly to the ones that fit.
See All 73 Senior Technical Support Specialist Jobs in Kentucky
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