Customer Success Representative Jobs in Kentucky
Customer Success Representative jobs in Kentucky concentrate in healthcare technology, insurance, logistics software, and enterprise SaaS, with openings across every level from entry-level associate to senior account manager. Louisville, Lexington, and Cincinnati-adjacent Northern Kentucky are the primary hiring centers, anchored by employers like Humana, Ashland, and Tempur Sealy that maintain large customer-facing operations in the state. The most in-demand specialties are B2B account management, healthcare platform support, and onboarding for logistics and supply chain software. Scan the live roles below and apply to whichever ones fit.
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Showing 4 of 7+ Customer Success Representative jobs
Maximize your potential. Minimize your footprint.
Nortek Data Center Cooling builds custom cooling systems for the world’s most demanding AI data centers. Every solution is engineered to the customer’s exact requirements, giving operators equipment that’s designed to fit their site and their program.
That same focus drives how we work with customers. We stay proactive, communicate clearly, and keep projects moving with consistency, accuracy, and speed. A fanatical customer experience is just how we operate.
Our culture is straightforward and collaborative. We move quickly, solve problems directly, and trust people to take ownership. If you like working in a place where decisions are made fast and teamwork actually means something, you’ll feel at home here.
With the backing of Madison Air and the broader Madison Industries family, we pair custom engineering with the scale and stability needed to support large, complex programs.
Nortek Data Center Cooling is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
Nortek Data Center Cooling offers a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekdatacenter.com.
Job Summary
Summary/Objective:
The Customer Success Manager serves as the primary operational liaison between Nortek Data Center Cooling and key customer accounts. This role is responsible for ensuring a world-class customer experience through proactive order management, schedule coordination, communication, and issue resolution.
The Customer Success Manager partners closely with Demand Planning, Operations, Supply Chain, Logistics, Field Service, and customer stakeholders to ensure customer commitments are met while maintaining high levels of transparency, responsiveness, and execution excellence. Success in this role requires strong relationship-building skills, operational discipline, and the ability to coordinate multiple priorities in a fast-paced, high-growth environment.
Key Responsibilities:
Customer Relationship Management
- Serve as the primary point of contact for customer order fulfillment and delivery-related activities.
- Build trusted relationships with customer stakeholders, general contractors, sourcing teams, and project teams.
- Lead recurring customer meetings to communicate schedules, risks, opportunities, and action plans.
- Deliver a proactive and responsive customer experience while maintaining clear and consistent communication.
Order & Delivery Management
- Manage customer demand schedules and order activity to ensure accurate and timely fulfillment.
- Coordinate customer pull-in and push-out requests while balancing operational requirements.
- Ensure customer orders are entered, validated, and confirmed promptly.
- Partner with internal planning and operations teams to maintain accurate delivery schedules and support on-time performance goals.
Cross-Functional Coordination
- Collaborate with Supply Chain, Manufacturing, Logistics, Planning, and Field Service teams to support customer commitments.
- Identify potential risks affecting delivery, commissioning, or customer satisfaction and drive resolution plans.
- Facilitate communication across internal and external stakeholders to ensure alignment and accountability.
- Support delivery readiness, commissioning coordination, and customer handoff activities.
Performance & Continuous Improvement
- Monitor customer performance metrics, supplier scorecards, and operational KPIs.
- Analyze trends, identify improvement opportunities, and implement corrective actions when needed.
- Gather and communicate customer feedback to drive service improvements and strengthen long-term partnerships.
- Support Quarterly Business Reviews through data analysis, presentation development, and customer-facing discussions.
Qualifications:
Required
- Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field.
- 3+ years of experience in customer success, account management, project management, supply chain, order management, operations, or a related customer-facing role.
- Strong ability to build relationships and influence cross-functional teams.
- Excellent verbal, written, and presentation skills.
- Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong analytical and problem-solving capabilities.
- Proficiency with ERP systems, reporting tools, and Microsoft Office applications.
Preferred
- Experience supporting customers in manufacturing, industrial equipment, HVAC, or data center environments.
- Exposure to demand planning, supply chain operations, or customer fulfillment processes.
- Experience leading customer business reviews and executive-level communications.
- Familiarity with ERP platforms such as SAP, Oracle, Infor, or Microsoft Dynamics.
What Will Make You Successful
- Customer-first mindset with a passion for creating exceptional experiences.
- Strong organizational skills and attention to detail.
- Ability to communicate effectively with both operational teams and executive stakeholders.
- Skilled at navigating ambiguity, solving problems, and driving accountability.
- Comfortable working in a collaborative, high-growth environment where priorities can shift quickly.
Why Join Nortek Data Center Cooling?
- Help power the next generation of AI and hyperscale data centers.
- Join a rapidly growing organization with significant career development opportunities.
- Work alongside talented teams solving complex customer and operational challenges.
- Make a direct impact on customer satisfaction, business performance, and long-term growth.
Maximize your potential. Minimize your footprint.
Nortek Data Center Cooling builds custom cooling systems for the world’s most demanding AI data centers. Every solution is engineered to the customer’s exact requirements, giving operators equipment that’s designed to fit their site and their program.
That same focus drives how we work with customers. We stay proactive, communicate clearly, and keep projects moving with consistency, accuracy, and speed. A fanatical customer experience is just how we operate.
Our culture is straightforward and collaborative. We move quickly, solve problems directly, and trust people to take ownership. If you like working in a place where decisions are made fast and teamwork actually means something, you’ll feel at home here.
With the backing of Madison Air and the broader Madison Industries family, we pair custom engineering with the scale and stability needed to support large, complex programs.
Nortek Data Center Cooling is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
Nortek Data Center Cooling offers a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekdatacenter.com.
Job Summary
Summary/Objective:
The Customer Success Manager serves as the primary operational liaison between Nortek Data Center Cooling and key customer accounts. This role is responsible for ensuring a world-class customer experience through proactive order management, schedule coordination, communication, and issue resolution.
The Customer Success Manager partners closely with Demand Planning, Operations, Supply Chain, Logistics, Field Service, and customer stakeholders to ensure customer commitments are met while maintaining high levels of transparency, responsiveness, and execution excellence. Success in this role requires strong relationship-building skills, operational discipline, and the ability to coordinate multiple priorities in a fast-paced, high-growth environment.
Key Responsibilities:
Customer Relationship Management
- Serve as the primary point of contact for customer order fulfillment and delivery-related activities.
- Build trusted relationships with customer stakeholders, general contractors, sourcing teams, and project teams.
- Lead recurring customer meetings to communicate schedules, risks, opportunities, and action plans.
- Deliver a proactive and responsive customer experience while maintaining clear and consistent communication.
Order & Delivery Management
- Manage customer demand schedules and order activity to ensure accurate and timely fulfillment.
- Coordinate customer pull-in and push-out requests while balancing operational requirements.
- Ensure customer orders are entered, validated, and confirmed promptly.
- Partner with internal planning and operations teams to maintain accurate delivery schedules and support on-time performance goals.
Cross-Functional Coordination
- Collaborate with Supply Chain, Manufacturing, Logistics, Planning, and Field Service teams to support customer commitments.
- Identify potential risks affecting delivery, commissioning, or customer satisfaction and drive resolution plans.
- Facilitate communication across internal and external stakeholders to ensure alignment and accountability.
- Support delivery readiness, commissioning coordination, and customer handoff activities.
Performance & Continuous Improvement
- Monitor customer performance metrics, supplier scorecards, and operational KPIs.
- Analyze trends, identify improvement opportunities, and implement corrective actions when needed.
- Gather and communicate customer feedback to drive service improvements and strengthen long-term partnerships.
- Support Quarterly Business Reviews through data analysis, presentation development, and customer-facing discussions.
Qualifications:
Required
- Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field.
- 3+ years of experience in customer success, account management, project management, supply chain, order management, operations, or a related customer-facing role.
- Strong ability to build relationships and influence cross-functional teams.
- Excellent verbal, written, and presentation skills.
- Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong analytical and problem-solving capabilities.
- Proficiency with ERP systems, reporting tools, and Microsoft Office applications.
Preferred
- Experience supporting customers in manufacturing, industrial equipment, HVAC, or data center environments.
- Exposure to demand planning, supply chain operations, or customer fulfillment processes.
- Experience leading customer business reviews and executive-level communications.
- Familiarity with ERP platforms such as SAP, Oracle, Infor, or Microsoft Dynamics.
What Will Make You Successful
- Customer-first mindset with a passion for creating exceptional experiences.
- Strong organizational skills and attention to detail.
- Ability to communicate effectively with both operational teams and executive stakeholders.
- Skilled at navigating ambiguity, solving problems, and driving accountability.
- Comfortable working in a collaborative, high-growth environment where priorities can shift quickly.
Why Join Nortek Data Center Cooling?
- Help power the next generation of AI and hyperscale data centers.
- Join a rapidly growing organization with significant career development opportunities.
- Work alongside talented teams solving complex customer and operational challenges.
- Make a direct impact on customer satisfaction, business performance, and long-term growth.
See All 7 Customer Success Representative Jobs in Kentucky
Find roles in Kentucky that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in Kentucky
Where Kentucky roles are concentrated, by current openings.
Customer Success Representative Job Market in Kentucky
A snapshot from current Kentucky openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Distribution & Wholesale
What Kentucky Employers Look For
The qualifications that appear most often in customer success representative jobs across Kentucky.
- Bachelor's degree in business, communications, or a related field preferred by most Kentucky employers
- One to three years of customer-facing experience in SaaS, insurance, or healthcare technology
- Demonstrated ability to manage a portfolio of accounts and drive retention metrics
- Proficiency with CRM platforms such as Salesforce or HubSpot in a B2B environment
- Strong written and verbal communication skills for client calls, emails, and escalations
- Familiarity with ticketing or project management tools like Zendesk, Jira, or Asana
Customer Success Representative Jobs in Kentucky: Frequently Asked Questions
How do you become a customer success representative in Kentucky?
Customer success representative roles in Kentucky require no state-issued license or registration. Most employers look for a bachelor's degree in business, communications, marketing, or a related field, though some will substitute equivalent work experience. The clearest path is starting in a customer support or inside sales role at one of Kentucky's major healthcare technology, insurance, or logistics software employers, then moving into a dedicated customer success position as you build account management skills.
Which companies hire customer success representatives in Kentucky?
Kentucky customer success representative roles are posted by Coverall, Uber Freight, and Nortek and others right now, based on current listings on Migrate Mate as of November 2026. Louisville's concentration of healthcare and insurance employers makes it the state's most active market for these roles.
Which Kentucky cities have the most customer success representative jobs?
Newport, Louisville, and Frankfort have the most customer success representative openings in Kentucky. Louisville drives the highest volume through its dense cluster of healthcare technology, insurance, and logistics companies, while Lexington's growing tech and financial services sector supports steady demand, and Northern Kentucky benefits from its proximity to Cincinnati's corporate base and regional headquarters.
Are there remote customer success representative jobs in Kentucky?
Yes, and more than most fields. About 33% of customer success representative openings tied to Kentucky are remote or hybrid as of November 2026, reflecting how central digital communication tools are to the role. Fully remote positions are most common in SaaS and healthcare technology, where client interaction happens entirely by phone, video, and email rather than in person.
How can I get hired as a customer success representative in Kentucky with little or no experience?
The most realistic entry path is landing a customer support or inside sales associate role at a Kentucky-based healthcare technology or insurance company, then moving laterally into customer success once you have demonstrated account ownership. Humana and other large Louisville employers regularly hire entry-level client services associates who transition into customer success within one to two years. A Salesforce Administrator certification or a HubSpot Customer Success certification gives candidates with no direct experience a concrete edge in the hiring process.
Where can I find and apply to customer success representative jobs in Kentucky?
You can find and apply to customer success representative jobs in Kentucky on Migrate Mate, which lists current Kentucky openings updated in real time. Search by city or keyword to see roles that match your experience level and preferred industry, then apply directly to the ones that fit.
See All 7 Customer Success Representative Jobs in Kentucky
Find roles in Kentucky that match your experience and apply in just a few clicks.
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