Customer Relations Representative Jobs in Kentucky
Customer Relations Representative jobs in Kentucky are actively hiring, with steady demand concentrated in retail banking, healthcare administration, insurance, and utilities sectors that anchor the state's economy. Louisville and Lexington lead hiring volume, followed by Bowling Green, where employers such as Humana, Ashland Inc., and Tempur-Sealy International maintain lasting customer-facing operations. The most in-demand specialties include account management support, patient relations, and insurance client services. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 9+ Customer Relations Representative jobs
ESSENTIAL FUNCTIONS:
1. Provides an outstanding customer experience, being friendly and attentive while on the phone or while using Teller on Demand video technology.
2. Services customer transactional needs (inquiries, transfers, cashing/depositing checks, account adjustments, etc.).
3. Maintains knowledge of bank departments and recruits additional help for specific customer sessions.
4. Assists with inquiries concerning ATM/Debit Cards, processes lost/stolen cards, debit card disputes, card limit requests, and/or PIN issues.
5. Assists with technical inquiries concerning Online Banking, Mobile Banking, Card Control, Bill Pay, Telebanc, etc.
6. Provide professional responses for callbacks or email responses from website inquiries.
7. Available to potentially work split schedule and/or after regular branch hours (i.e., until 6 p.m. M-F). Also, available to work on Saturdays.
OTHER RESPONSIBILITIES:
1. Open to coaching to help bank reach its Customer Experience goals.
2. Performs other work-related duties as assigned.
3. Performs Job Duties in Accordance with all appropriate laws and regulations to include BSA.
4. Able to learn/complete accounting adjustments or Notepad++ coding.
PHYSICAL DEMANDS:
While performing the responsibilities of the job, the employee is required to speak English and hear. The employee is often required to use their hands and fingers to handle customer calls and process transactions as well as sit the majority of the work shift. Lifting is not required for this position.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
1. High School diploma or equivalent combination of education and experience required.
2. Ability to read, write, speak, and understand English well.
3. Strong interpersonal and communication skills. Energetic, positive and friendly attitude. Passion for assisting clients.
4. Sales-focused individual who will proactively explain the bank’s products and services.
5. Teller experience recommended (two years' experience), but not a requirement.
6. Ability to use office equipment including (but not limited to) Interactive Teller Machine computer, teller-prompt screens, dual monitors, phone equipment, calculator, etc.
7. Ability to multi-task and manage time well.
8. Dependable and team focused.
9. Ability to learn new software quickly.
10. Proficient in Microsoft Excel.
Monday-Friday 7:45am-6:15pm, Saturday 8:45am-2:15pm
40 hours per week and 2 Saturdays per month
ESSENTIAL FUNCTIONS:
1. Provides an outstanding customer experience, being friendly and attentive while on the phone or while using Teller on Demand video technology.
2. Services customer transactional needs (inquiries, transfers, cashing/depositing checks, account adjustments, etc.).
3. Maintains knowledge of bank departments and recruits additional help for specific customer sessions.
4. Assists with inquiries concerning ATM/Debit Cards, processes lost/stolen cards, debit card disputes, card limit requests, and/or PIN issues.
5. Assists with technical inquiries concerning Online Banking, Mobile Banking, Card Control, Bill Pay, Telebanc, etc.
6. Provide professional responses for callbacks or email responses from website inquiries.
7. Available to potentially work split schedule and/or after regular branch hours (i.e., until 6 p.m. M-F). Also, available to work on Saturdays.
OTHER RESPONSIBILITIES:
1. Open to coaching to help bank reach its Customer Experience goals.
2. Performs other work-related duties as assigned.
3. Performs Job Duties in Accordance with all appropriate laws and regulations to include BSA.
4. Able to learn/complete accounting adjustments or Notepad++ coding.
PHYSICAL DEMANDS:
While performing the responsibilities of the job, the employee is required to speak English and hear. The employee is often required to use their hands and fingers to handle customer calls and process transactions as well as sit the majority of the work shift. Lifting is not required for this position.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
1. High School diploma or equivalent combination of education and experience required.
2. Ability to read, write, speak, and understand English well.
3. Strong interpersonal and communication skills. Energetic, positive and friendly attitude. Passion for assisting clients.
4. Sales-focused individual who will proactively explain the bank’s products and services.
5. Teller experience recommended (two years' experience), but not a requirement.
6. Ability to use office equipment including (but not limited to) Interactive Teller Machine computer, teller-prompt screens, dual monitors, phone equipment, calculator, etc.
7. Ability to multi-task and manage time well.
8. Dependable and team focused.
9. Ability to learn new software quickly.
10. Proficient in Microsoft Excel.
Monday-Friday 7:45am-6:15pm, Saturday 8:45am-2:15pm
40 hours per week and 2 Saturdays per month
See All 9 Customer Relations Representative Jobs in Kentucky
Find roles in Kentucky that match your experience and apply in just a few clicks.
Find JobsCustomer Relations Representative Jobs by City in Kentucky
Where Kentucky roles are concentrated, by current openings.
Customer Relations Representative Job Market in Kentucky
A snapshot from current Kentucky openings, updated as new roles post.
Who's Hiring
What Kentucky Employers Look For
The qualifications that appear most often in customer relations representative jobs across Kentucky.
- High school diploma or associate degree in business, communications, or a related field
- One or more years of customer service or client-facing experience in a professional setting
- Strong written and verbal communication skills with active listening ability
- Proficiency with CRM software, Microsoft Office Suite, or similar business tools
- Ability to resolve complaints, de-escalate conflicts, and retain customer accounts effectively
- Comfortable working in a team environment with individual performance and retention targets
Customer Relations Representative Jobs in Kentucky: Frequently Asked Questions
How do you become a customer relations representative in Kentucky?
Most Kentucky employers require a high school diploma at minimum, though an associate or bachelor's degree in business, communications, or marketing strengthens candidacy significantly. There is no state-issued license required for general customer relations work in Kentucky. Candidates entering insurance-adjacent roles may need a Kentucky Department of Insurance producer license, obtained through a pre-licensing course and state exam. Building experience in retail, call centers, or administrative support is the most common entry path.
Which companies hire customer relations representatives in Kentucky?
Kentucky customer relations representative roles are posted by State Farm, Farmers National Bank, and RYAN FETSCH - State Farm Agent and others right now, based on current listings on Migrate Mate as of September 2026. Kentucky's concentration of insurance carriers, regional banks, and healthcare systems means stable, recurring demand for this role across the state.
Which Kentucky cities have the most customer relations representative jobs?
Louisville, Paducah, and Danville have the most customer relations representative openings in Kentucky. Louisville dominates because of its dense concentration of healthcare systems, insurance headquarters, and logistics companies, while Lexington's university-adjacent economy and regional corporate offices drive consistent demand, and Bowling Green's manufacturing and retail base generates strong customer-facing support needs.
How can I get hired as a customer relations representative in Kentucky with little or no experience?
The most realistic entry path is applying to customer service associate or client support coordinator roles at Kentucky-based insurers, regional banks, or healthcare systems, which regularly onboard candidates without direct customer relations titles. Humana and Kindred Healthcare in Louisville run structured onboarding cohorts for entry-level service roles. Retail banking positions at regional institutions like Stock Yards Bank serve as strong lateral moves. A Kentucky Department of Insurance producer license gives candidates a measurable edge in insurance-adjacent openings.
Where can I find and apply to customer relations representative jobs in Kentucky?
You can find and apply to customer relations representative jobs in Kentucky on Migrate Mate, which lists current Kentucky openings updated in real time. Search the listings, find roles that match your experience and location, and apply directly to the ones that fit.
See All 9 Customer Relations Representative Jobs in Kentucky
Find roles in Kentucky that match your experience and apply in just a few clicks.
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