Customer Success Jobs in Kentucky
Customer Success jobs in Kentucky are concentrated in Louisville and Lexington, where established employers like Humana, Tempur Sealy International, and Ashland regularly hire for account management, onboarding, and client retention roles. Demand runs from entry-level associate positions through senior manager and director titles, with the strongest activity in healthcare technology, financial services, and manufacturing software. The most consistently sought specialties include customer lifecycle management, B2B account support, and SaaS platform adoption. Scan the live roles below and apply to whichever ones fit.
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Maximize your potential. Minimize your footprint.
Nortek Data Center Cooling builds custom cooling systems for the world’s most demanding AI data centers. Every solution is engineered to the customer’s exact requirements, giving operators equipment that’s designed to fit their site and their program.
That same focus drives how we work with customers. We stay proactive, communicate clearly, and keep projects moving with consistency, accuracy, and speed. A fanatical customer experience is just how we operate.
Our culture is straightforward and collaborative. We move quickly, solve problems directly, and trust people to take ownership. If you like working in a place where decisions are made fast and teamwork actually means something, you’ll feel at home here.
With the backing of Madison Air and the broader Madison Industries family, we pair custom engineering with the scale and stability needed to support large, complex programs.
Nortek Data Center Cooling is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
Nortek Data Center Cooling offers a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekdatacenter.com.
Job Summary
Summary/Objective:
The Customer Success Manager serves as the primary operational liaison between Nortek Data Center Cooling and key customer accounts. This role is responsible for ensuring a world-class customer experience through proactive order management, schedule coordination, communication, and issue resolution.
The Customer Success Manager partners closely with Demand Planning, Operations, Supply Chain, Logistics, Field Service, and customer stakeholders to ensure customer commitments are met while maintaining high levels of transparency, responsiveness, and execution excellence. Success in this role requires strong relationship-building skills, operational discipline, and the ability to coordinate multiple priorities in a fast-paced, high-growth environment.
Key Responsibilities:
Customer Relationship Management
- Serve as the primary point of contact for customer order fulfillment and delivery-related activities.
- Build trusted relationships with customer stakeholders, general contractors, sourcing teams, and project teams.
- Lead recurring customer meetings to communicate schedules, risks, opportunities, and action plans.
- Deliver a proactive and responsive customer experience while maintaining clear and consistent communication.
Order & Delivery Management
- Manage customer demand schedules and order activity to ensure accurate and timely fulfillment.
- Coordinate customer pull-in and push-out requests while balancing operational requirements.
- Ensure customer orders are entered, validated, and confirmed promptly.
- Partner with internal planning and operations teams to maintain accurate delivery schedules and support on-time performance goals.
Cross-Functional Coordination
- Collaborate with Supply Chain, Manufacturing, Logistics, Planning, and Field Service teams to support customer commitments.
- Identify potential risks affecting delivery, commissioning, or customer satisfaction and drive resolution plans.
- Facilitate communication across internal and external stakeholders to ensure alignment and accountability.
- Support delivery readiness, commissioning coordination, and customer handoff activities.
Performance & Continuous Improvement
- Monitor customer performance metrics, supplier scorecards, and operational KPIs.
- Analyze trends, identify improvement opportunities, and implement corrective actions when needed.
- Gather and communicate customer feedback to drive service improvements and strengthen long-term partnerships.
- Support Quarterly Business Reviews through data analysis, presentation development, and customer-facing discussions.
Qualifications:
Required
- Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field.
- 3+ years of experience in customer success, account management, project management, supply chain, order management, operations, or a related customer-facing role.
- Strong ability to build relationships and influence cross-functional teams.
- Excellent verbal, written, and presentation skills.
- Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong analytical and problem-solving capabilities.
- Proficiency with ERP systems, reporting tools, and Microsoft Office applications.
Preferred
- Experience supporting customers in manufacturing, industrial equipment, HVAC, or data center environments.
- Exposure to demand planning, supply chain operations, or customer fulfillment processes.
- Experience leading customer business reviews and executive-level communications.
- Familiarity with ERP platforms such as SAP, Oracle, Infor, or Microsoft Dynamics.
What Will Make You Successful
- Customer-first mindset with a passion for creating exceptional experiences.
- Strong organizational skills and attention to detail.
- Ability to communicate effectively with both operational teams and executive stakeholders.
- Skilled at navigating ambiguity, solving problems, and driving accountability.
- Comfortable working in a collaborative, high-growth environment where priorities can shift quickly.
Why Join Nortek Data Center Cooling?
- Help power the next generation of AI and hyperscale data centers.
- Join a rapidly growing organization with significant career development opportunities.
- Work alongside talented teams solving complex customer and operational challenges.
- Make a direct impact on customer satisfaction, business performance, and long-term growth.
Maximize your potential. Minimize your footprint.
Nortek Data Center Cooling builds custom cooling systems for the world’s most demanding AI data centers. Every solution is engineered to the customer’s exact requirements, giving operators equipment that’s designed to fit their site and their program.
That same focus drives how we work with customers. We stay proactive, communicate clearly, and keep projects moving with consistency, accuracy, and speed. A fanatical customer experience is just how we operate.
Our culture is straightforward and collaborative. We move quickly, solve problems directly, and trust people to take ownership. If you like working in a place where decisions are made fast and teamwork actually means something, you’ll feel at home here.
With the backing of Madison Air and the broader Madison Industries family, we pair custom engineering with the scale and stability needed to support large, complex programs.
Nortek Data Center Cooling is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
Nortek Data Center Cooling offers a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekdatacenter.com.
Job Summary
Summary/Objective:
The Customer Success Manager serves as the primary operational liaison between Nortek Data Center Cooling and key customer accounts. This role is responsible for ensuring a world-class customer experience through proactive order management, schedule coordination, communication, and issue resolution.
The Customer Success Manager partners closely with Demand Planning, Operations, Supply Chain, Logistics, Field Service, and customer stakeholders to ensure customer commitments are met while maintaining high levels of transparency, responsiveness, and execution excellence. Success in this role requires strong relationship-building skills, operational discipline, and the ability to coordinate multiple priorities in a fast-paced, high-growth environment.
Key Responsibilities:
Customer Relationship Management
- Serve as the primary point of contact for customer order fulfillment and delivery-related activities.
- Build trusted relationships with customer stakeholders, general contractors, sourcing teams, and project teams.
- Lead recurring customer meetings to communicate schedules, risks, opportunities, and action plans.
- Deliver a proactive and responsive customer experience while maintaining clear and consistent communication.
Order & Delivery Management
- Manage customer demand schedules and order activity to ensure accurate and timely fulfillment.
- Coordinate customer pull-in and push-out requests while balancing operational requirements.
- Ensure customer orders are entered, validated, and confirmed promptly.
- Partner with internal planning and operations teams to maintain accurate delivery schedules and support on-time performance goals.
Cross-Functional Coordination
- Collaborate with Supply Chain, Manufacturing, Logistics, Planning, and Field Service teams to support customer commitments.
- Identify potential risks affecting delivery, commissioning, or customer satisfaction and drive resolution plans.
- Facilitate communication across internal and external stakeholders to ensure alignment and accountability.
- Support delivery readiness, commissioning coordination, and customer handoff activities.
Performance & Continuous Improvement
- Monitor customer performance metrics, supplier scorecards, and operational KPIs.
- Analyze trends, identify improvement opportunities, and implement corrective actions when needed.
- Gather and communicate customer feedback to drive service improvements and strengthen long-term partnerships.
- Support Quarterly Business Reviews through data analysis, presentation development, and customer-facing discussions.
Qualifications:
Required
- Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field.
- 3+ years of experience in customer success, account management, project management, supply chain, order management, operations, or a related customer-facing role.
- Strong ability to build relationships and influence cross-functional teams.
- Excellent verbal, written, and presentation skills.
- Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong analytical and problem-solving capabilities.
- Proficiency with ERP systems, reporting tools, and Microsoft Office applications.
Preferred
- Experience supporting customers in manufacturing, industrial equipment, HVAC, or data center environments.
- Exposure to demand planning, supply chain operations, or customer fulfillment processes.
- Experience leading customer business reviews and executive-level communications.
- Familiarity with ERP platforms such as SAP, Oracle, Infor, or Microsoft Dynamics.
What Will Make You Successful
- Customer-first mindset with a passion for creating exceptional experiences.
- Strong organizational skills and attention to detail.
- Ability to communicate effectively with both operational teams and executive stakeholders.
- Skilled at navigating ambiguity, solving problems, and driving accountability.
- Comfortable working in a collaborative, high-growth environment where priorities can shift quickly.
Why Join Nortek Data Center Cooling?
- Help power the next generation of AI and hyperscale data centers.
- Join a rapidly growing organization with significant career development opportunities.
- Work alongside talented teams solving complex customer and operational challenges.
- Make a direct impact on customer satisfaction, business performance, and long-term growth.
See All 7 Customer Success Jobs in Kentucky
Find roles in Kentucky that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in Kentucky
Where Kentucky roles are concentrated, by current openings.
Customer Success Job Market in Kentucky
A snapshot from current Kentucky openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Distribution & Wholesale
What Kentucky Employers Look For
The qualifications that appear most often in customer success jobs across Kentucky.
- Bachelor's degree in business, communications, marketing, or a related field
- One to three years of experience in customer success, account management, or client support
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Demonstrated ability to manage a portfolio of accounts and drive retention outcomes
- Strong written and verbal communication skills for client-facing interactions
- Familiarity with data analysis tools to monitor customer health scores and usage metrics
Customer Success Jobs in Kentucky: Frequently Asked Questions
How do you become a customer success in Kentucky?
Most customer success roles in Kentucky require a bachelor's degree in business, communications, or a related field, though some employers accept equivalent work experience. No state-issued license applies to this role. Kentucky employers, particularly in Louisville's healthcare technology and financial services sectors, typically look for candidates who can demonstrate CRM proficiency and a history of managing client relationships, often gained through adjacent roles in sales support, account coordination, or technical support.
Which companies hire customer successs in Kentucky?
Employers hiring customer successs in Kentucky right now include Coverall, Uber Freight, and Nortek, based on current listings on Migrate Mate as of November 2026. Kentucky's concentration of healthcare, insurance, and manufacturing headquarters means many of these openings are tied to complex B2B or enterprise client portfolios.
Which Kentucky cities have the most customer success jobs?
Newport, Louisville, and Frankfort lead Kentucky for customer success openings. Louisville drives the majority of demand as home to large healthcare and financial services employers, while Lexington's growing technology and professional services sector supports steady hiring, and smaller markets reflect the presence of regional corporate offices or distribution-side account teams tied to Kentucky's manufacturing base.
Are there remote customer success jobs in Kentucky?
Yes, and more than most fields. Customer success is largely a desk-based, relationship-management role that translates well to remote and hybrid arrangements. About 33% of customer success openings tied to Kentucky are remote or hybrid as of November 2026, reflecting how broadly software and technology employers have embraced distributed teams. Fully remote roles are most common in SaaS and healthcare technology, while on-site expectations tend to apply to enterprise or field-facing account positions.
How can I get hired as a customer success in Kentucky with little or no experience?
The most realistic entry path is moving from a customer-facing support or inside sales role into a junior customer success or associate account manager position. Louisville-area employers in healthcare technology and financial services, including large insurance operations, regularly bring in candidates from technical support, call center, and sales coordination backgrounds. Building proficiency in a widely used CRM platform and pursuing a certification through a recognized customer success program strengthens a Kentucky application considerably.
Where can I find and apply to customer success jobs in Kentucky?
You can find and apply to customer success jobs in Kentucky on Migrate Mate, which lists current Kentucky openings across Louisville, Lexington, and other markets in the state. Search the available roles, find the ones that match your background and preferences, and apply directly to each position that fits.
See All 7 Customer Success Jobs in Kentucky
Find roles in Kentucky that match your experience and apply in just a few clicks.
Find Customer Success Jobs