Customer Service Management Jobs in Kentucky

Great benefits including: Medical, Dental Vision and Life Insurance; Paid Time Off; Paid Holidays; 401k & ESOP; Profit Sharing; Tuition Reimbursement and more!

About the Role

Rehrig Pacific is seeking a Container Management Site Manager to lead our Cart Maintenance Program in partnership with our municipal customer. This role is ideal for a hands-on leader who values safety, teamwork, accountability, and excellent customer service.

The Site Manager is responsible for supervising a team of Cart Maintenance Drivers and Yard Technicians while also completing a daily cart service route at a reduced volume. In addition, this role owns P&L responsibility for the site and serves as the primary face of Rehrig Pacific to our customer.

If you thrive in a fast-paced, service-focused environment and enjoy developing people while driving operational results, we’d love to meet you.

Key Accountabilities

Safety Leadership (Top Priority)

• Lead by example and reinforce Rehrig Pacific’s safety culture with a goal of zero accidents
• Drive accountability through BBSOs, monthly safety & DOT training, safety calls, and annual vehicle/trailer inspections
• Ensure daily compliance with Safety & DOT audit standards
• Review Driver DVIRs daily and immediately correct safety issues
• Reinforce safe driving, loading/unloading, and load securement practices every day

Customer Service & Program Excellence

• Provide same-day response to customer calls, emails, and concerns
• Meet or exceed customer work order service standards
• Complete all “Hot Ticket” requests within defined customer parameters
• Communicate service completion results the same day
• Provide weekly inventory updates and proactively communicate projected shortages
• Manage container scrap and warranty processes with full transparency
• Maintain a consistent feedback loop through monthly customer conference calls

Financial & Operational Leadership

• Achieve annual financial targets for the Cart Maintenance Program
• Maintain gross profit levels aligned with yearly goals
• Review monthly Account Comparison Reports and adjust operations as needed
• Partner with the Cart Maintenance Manager on cost concerns and process improvements
• Oversee preventive maintenance programs for all site vehicles and trailers
• Drive Service Operations RMS execution
• Update Key Accountabilities (KAs) and performance metrics for frontline teams

Team Leadership & Development

• Lead, coach, and develop Drivers and Yard Technicians
• Reinforce RPC’s mission, core values, and vision daily
• Partner with National CM Manager and Human Capital to:
• Identify strengths, growth opportunities, and future leaders
• Implement onboarding, training, and retention plans
• Cascade clear KAs aligned with Service Operations goals

Cross-Functional Collaboration

• Maintain open communication with Sales regarding issues and successes
• Partner with Safety and Quality teams to resolve concerns and improve processes
• Serve as a trusted representative of Rehrig Pacific with internal and external stakeholders

Qualifications

• Minimum 3 years of safe driving experience
• Supervisory or people-management experience preferred
• Strong computer skills (Excel, Word, Outlook highly beneficial)
• Legally eligible to work in the United States
• Valid Driver’s License (CDL not required)
• Ability to meet DOT medical card requirements
• Successful completion of post-offer drug screen, background check, and MVR
• Experience driving in all weather conditions preferred
• Ability to lift, push, and pull carts weighing 25–50 lbs

Why Rehrig Pacific?

Rehrig Pacific is a leading manufacturer of integrated sustainable solutions for the supply chain and environmental waste industries with a diverse customer list of industry leaders. We provide end-to-end solutions including returnable plastic products, delivery lifts and sleds, technology to track those assets, and a service team to ensure their longevity. Our team is dedicated to the values, mission, and unique culture within our organization that celebrates our people. We believe in fostering an environment where employees can be their authentic selves and know that they are viewed as integral members of the Rehrig Pacific Family.

Interested?

Apply today and be part of a team that values safety, service, and supporting one another while delivering excellence every day.