Customer Service Lead Jobs in Kentucky

Job Description: The Inbound Warehouse Lead is responsible for supporting and coordinating daily inbound operations to ensure the accurate receipt, inspection, and put-away of inventory. Under the direction of the Inbound and Inventory Supervisor, this position provides functional leadership to warehouse team members, promotes adherence to established processes, and ensures compliance with safety, quality, and operational standards. The Inbound Warehouse Lead contributes to maintaining an organized, efficient, and safe warehouse environment while upholding high levels of internal and external customer satisfaction.

Essential Duties And Responsibilities (All duties listed below are considered essential. Additional duties may be assigned as necessary.)

• Customer Service Standards — Maintain high levels of customer satisfaction by ensuring accuracy, timeliness, and quality in all inbound activities.
• Team Leadership — Assist in leading inbound warehouse personnel, including training, task assignment, coaching, and performance support.
• Operational Coordination — Collaborate with warehouse, outbound, and customer service teams to prioritize inbound shipments and put-away activities.
• Receiving Oversight — Oversee receiving functions to ensure shipments are accurately logged, inspected for damage, and properly recorded in the warehouse management system.
• Inventory Put-Away — Ensure inventory is stored in designated locations in accordance with established procedures and accuracy requirements.
• Process Compliance — Implement and maintain best practices related to the handling of incoming goods to minimize damage and improve efficiency.
• Performance Monitoring — Monitor team performance and address operational or behavioral issues in alignment with company policies.
• Quality Assurance — Verify that incoming parts meet quality standards prior to placement into inventory.
• Communication — Communicate expectations, priorities, and procedural updates to team members in a clear and timely manner.
• Housekeeping — Ensure warehouse areas remain clean, organized, and free of debris in accordance with 5S and safety standards.
• Email Responsiveness — Maintain a maximum 24-hour response time to emails during scheduled working hours.
• Safety Compliance — Enforce safety policies and procedures to maintain a safe working environment and prevent accidents or violations.
• Other Duties — Perform additional duties as assigned to support warehouse operations.

Education And Experience Requirements

• High School Diploma or GED required.
• Minimum of three (3) years of experience in a warehouse environment.
• Minimum of one (1) year of experience in a lead or supervisory capacity.
• Equivalent combinations of education, training, and experience may be considered.

Preferred Qualifications

• Computer Proficiency — Experience with Microsoft Windows applications, including Word and Excel.
• Leadership Skills — Demonstrated ability to lead, motivate, and develop team members.
• Time Management — Ability to work under pressure and meet deadlines in a fast-paced environment.
• Communication Skills — Strong interpersonal and communication abilities.
• Organizational Skills — Strong organizational and prioritization skills.

WORKING CONDITIONS

• Ability to lift and move materials up to 50 lbs in a warehouse environment.
• Ability to stand for extended periods.
• Frequent bending, lifting, and repetitive motions.
• Ability to work at heights up to 22 feet using equipment such as cherry pickers.
• Ability to work in environments with varying temperatures.

Why Join Us

We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose. Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm. Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued. We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way. We are committed to helping team members reach their full potential. Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.

We offer competitive salaries, Team Member bonus, healthcare, paid holidays, 401k, life insurance, LinkedIn Learning, and wellness programs.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex: Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential. We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment. With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

Additional Information: We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.

As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department at Globaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.