Customer Service Representative Jobs in Kentucky
Customer Service Representative jobs in Kentucky are concentrated in banking and financial services, healthcare administration, retail, and insurance, with hiring active at every level from entry-level call center agent to senior account specialist. Louisville, Lexington, and the Northern Kentucky tri-state corridor anchored by Covington and Florence account for the largest share of openings, where employers like Humana, Kindred Healthcare, and Ashland Inc. maintain substantial Kentucky operations. Demand is consistently strongest in healthcare customer support, insurance claims service, and financial account management. Find a role that fits below and apply directly.
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Showing 5 of 38+ Customer Service Representative jobs
JOB SUMMARY
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.
RESPONSIBILITIES
- Answer all incoming concerns/needs from all customers
- Key pick-up request
- Handle transportation/routing on delivery questions
- Process will-call orders
- Provide customers with invoice copies.
- Process credits
- Maintaining Call list
- Monitor orders before the cut-off
- Communicate regularly with the AE (account executives) and customers.
- Manage the same-day deliveries for OPCO (operating company)
- Perform other duties as directed by Supervisor.
QUALIFICATIONS
Education
- High school diploma or equivalent.
Experience
- 1 year prior outside foodservice sales coordination or customer support experience
- Preferred: Previous call center experience
Professional Skills
- Strong telephone communication skills
- Able to work in a fast pace environment
- Ability to sit and work at a PC for extended periods
- Proficient in MS Office
JOB SUMMARY
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.
RESPONSIBILITIES
- Answer all incoming concerns/needs from all customers
- Key pick-up request
- Handle transportation/routing on delivery questions
- Process will-call orders
- Provide customers with invoice copies.
- Process credits
- Maintaining Call list
- Monitor orders before the cut-off
- Communicate regularly with the AE (account executives) and customers.
- Manage the same-day deliveries for OPCO (operating company)
- Perform other duties as directed by Supervisor.
QUALIFICATIONS
Education
- High school diploma or equivalent.
Experience
- 1 year prior outside foodservice sales coordination or customer support experience
- Preferred: Previous call center experience
Professional Skills
- Strong telephone communication skills
- Able to work in a fast pace environment
- Ability to sit and work at a PC for extended periods
- Proficient in MS Office
See All 38 Customer Service Representative Jobs in Kentucky
Find roles in Kentucky that match your experience and apply in just a few clicks.
Find JobsCustomer Service Representative Jobs by City in Kentucky
Where Kentucky roles are concentrated, by current openings.
Customer Service Representative Job Market in Kentucky
A snapshot from current Kentucky openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
- Technology & Software
What Kentucky Employers Look For
The qualifications that appear most often in customer service representative jobs across Kentucky.
- High school diploma or GED required, associate or bachelor's degree often preferred
- One or more years of customer-facing or call center experience in Kentucky or similar market
- Proficiency with CRM platforms such as Salesforce, Zendesk, or similar tools
- Strong verbal and written communication skills with professional phone etiquette
- Ability to meet productivity and quality metrics in a fast-paced service environment
- Familiarity with HIPAA compliance standards for roles in Kentucky healthcare settings
Customer Service Representative Jobs in Kentucky: Frequently Asked Questions
How do you become a customer service representative in Kentucky?
Most customer service representative positions in Kentucky require at minimum a high school diploma or GED, though employers in banking, insurance, and healthcare increasingly prefer an associate or bachelor's degree. There is no state-issued license required for the general role, but healthcare-adjacent positions may require HIPAA training and positions in financial services sometimes require a FINRA registration. Building familiarity with CRM tools and gaining experience in retail, call center, or hospitality settings are the most direct paths into the field.
Which companies hire customer service representatives in Kentucky?
Kentucky customer service representative roles are posted by Cash Express, David's Bridal, and Circle K and others right now, based on current listings on Migrate Mate as of August 2026. Kentucky's large concentration of healthcare, insurance, and logistics employers means demand for experienced customer support professionals remains steady throughout the year.
Which Kentucky cities have the most customer service representative jobs?
Louisville, Lexington, and Danville have the most customer service representative openings in Kentucky. Louisville drives the largest share of listings due to its dense concentration of healthcare headquarters, insurance carriers, and logistics companies, while Lexington and Northern Kentucky's Covington and Florence corridor draw openings from regional banks, call centers, and manufacturing support operations that have expanded there in recent years.
Are there remote customer service representative jobs in Kentucky?
Yes, and more than most fields, since customer service representative work is desk-based and phone- or chat-driven, making it well suited to remote arrangements. About 30% of customer service representative openings tied to Kentucky are remote or hybrid as of August 2026, reflecting how broadly employers have adopted flexible service-center models. Healthcare billing support, insurance claims assistance, and financial account management roles are the segments where remote options appear most frequently.
How can I get hired as a customer service representative in Kentucky with little or no experience?
The most realistic entry path is applying to high-volume service environments that hire and train in cohorts, such as Humana's customer care centers in Louisville or regional call centers operated by Kentucky-based insurance and utility companies. Retail and hospitality jobs at Kentucky employers provide transferable experience that hiring managers in banking and healthcare recognize. Completing a free HIPAA awareness course before applying to healthcare support roles gives candidates a concrete credential edge, and associate degree programs at Kentucky Community and Technical College System campuses include customer relations coursework that some employers treat as equivalent to prior work history.
Where can I find and apply to customer service representative jobs in Kentucky?
You can find and apply to customer service representative jobs in Kentucky on Migrate Mate, which lists current Kentucky openings updated regularly. Search the listings to see roles that match your experience level and preferred location across the state, then apply directly to the ones that fit.
See All 38 Customer Service Representative Jobs in Kentucky
Find roles in Kentucky that match your experience and apply in just a few clicks.
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