Client Services Manager Jobs in San Francisco, CA

Qualifications:

• Bachelor's or Master's degree or equivalent experience
• 10 years of related experience defining, selling, and delivering large-scale services engagements
• Ability to negotiate mutually agreeable outcomes in complex project/program scenarios with clients, partners, and WWT stakeholders
• Competency in analytical problem solving, customer/partner relationships, network products and technology expertise, project management, and strategic insight
• Strong written and verbal communication skills

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $140,000.00 to $170,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay

Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform: https://wwt.com

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring

process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

If you have any questions or concerns about this posting, please email taposting@wwt.com

World Wide Technology is an Equal Opportunity Employer.

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Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class

partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join Global Enterprise Sales?

As a Client Services Executive you will lead WWT Services sales efforts with regional Fortune 500/Enterprise level customers across all verticals. Armed with the expertise of our sales engineering team and domain experts, you'll identify, build, and nurture relationships with our customer leaders, serving as a trusted advisor to identify gaps within the customers technical environment and deliver impactful solutions in areas such as Infrastructure Modernization, Multicloud Architecture, Security Transformation, Digital Experiences, and AI. With our Advanced Technology Center and Platform (https://www.wwt.com/atc) at your fingertips for briefings, training, workshops, demos and POC's you'll be delivering best in class results for your customers.

What will you be doing?

The Services Consultant will grow WWT's Services business by leading the services sales process for assigned accounts and regions, including development of our services business, scoping new work with clients, preparing budgets and pricing, creating and delivering proposals and statements of work, actively driving closure of opportunities with our account teams, and coordinating smooth transitions of awarded engagements from the sales phase to the service delivery phase.

WWT's Services business consists of (but are not limited to) the following services offerings: Advisory, Lab, Supply Chain, Deployment, Strategic Staffing, Lifecycle and AppDev services. Technology areas where services are offered include: Collaboration, Data & AI, Hybrid Cloud, Network, Storage, Compute, Security, Infrastructure Modernization & Automation.

Responsibilities:

• Increase Services profitability and revenue in assigned accounts and regions.
• Develop Services business in assigned accounts and regions with some support from other team members.
• Serve as the single point of contact for sales of Services for assigned accounts and regions
• Establish and maintain contact with assigned clients. Develop relationships with key clients specific to Services engagement and within the overall account strategy set by the WWT Account Manager and Client Executive.
• Create and develop new services opportunities in assigned accounts and regions.
• Sales Services Oversite of all programs/projects
• Monitor and report on the services health and finances for the region
• Opportunity tracking and forecasting
• Forecasting future resource requirements
• Work with OEM services teams to increase their awareness of the WWT's services portfolio offerings within the assigned geography(s)
• Conduct detailed requirements gathering and scoping sessions with clients and WWT stakeholders.
• Negotiate with WWT suppliers including OEMs and service delivery partners and subcontractors on scope, pricing, delivery methodology and approach.
• Create work break down structures, preliminary resourcing plans, cost estimates, and pricing for services engagements.
• Develop and present preliminary proposals as part of the scoping and services sales process.
• Work with any WWT internal departments as needed to create services engagements that are set up for success.
• Develop and present statements of work that are accurate, detailed, and contractually protect WWT from "scope creep" and cost overruns.
• Upon award of an engagement, work with SRC, PS, Finance, and other teams if applicable to ensure that the engagement is set up accurately. Work with PS team to ensure that the engagement is transitioned smoothly from the sales phase and into the service delivery phase.
• Actively participate in customer-facing project/program kickoffs managed by PMs to explain and clarify the agreed upon objective, scope, and deliverables for the engagement.
• Understand structure of service delivery organizations and incorporate lessons learned into future engagements.
• Identify and develop additional services opportunities in the assigned accounts.
• Conduct difficult, customer-facing discussions to address significant scope changes.
• Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue such opportunities.
• Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.