Customer Success Representative Jobs in Maryland
Customer Success Representative jobs in Maryland are concentrated in the technology, cybersecurity, and financial services sectors that anchor the Baltimore-Washington corridor, with demand steady at every level from entry-level associate to senior strategic account roles. The heaviest hiring runs through Baltimore, Bethesda, and Annapolis, where established employers like Leidos, T. Rowe Price, and Northrop Grumman maintain large customer-facing operations. The most in-demand specialties in the Maryland market are SaaS onboarding, enterprise account management, and technical customer support tied to government contracting. Find a role that fits below and apply directly.
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Showing 5 of 21+ Customer Success Representative jobs
Nayax is a global fintech and IoT company (NASDAQ;TASE:NYAX) providing cashless payment solutions, business intelligence, and management tools to the unattended retail and self-service sector. Nayax devices can be found all over the world, with branches in 12 countries and over 80 distribution partners, our devices serve consumers in over 120 countries and accept 80+ payment methods and 50+ currencies.
Nayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax’s most valuable customers and distributors, with a strong focus on the micro market segment. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success.
This role blends relationship management, technical guidance, and strategic consulting—perfect for someone who thrives at the intersection of customer advocacy and business impact.
Your Key Responsibilities Will Include
- Build strong, genuine relationships with micro market, smart cooler and adjacent product operators, customers, and distributors, acting as their primary point of contact.
- Ensure customers maximize value from Nayax unattended retail products and services, driving increased adoption and sales volume.
- Partner with customers to map goals, requirements, and strategies that align with their business objectives including regulary scheduled business reviews.
- Lead proactive interactions, providing suitable technological solutions and managing contract renewals
- Keep customers informed about Nayax’s future products, services, micro market innovations, and industry trends.
- Collaborate cross-functionally with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver success including sales opportunities with sales team.
- Represent Nayax at customer events, training sessions, and industry meetings (occasional travel required).
Requirements:
What Makes You a Great Fit
- Must have 3+ years of experience in customer support or customer success management (CSM) with major micro market providers.
- Deep understanding of micro market operations, including kiosks, self-checkout, cashless payments, and operator workflows.
- Business background in sales, account management, or customer success.
- Strong technical aptitude with the ability to guide customers through technical processes.
- Proven track record of delivering customer-focused solutions.
- Excellent communication and presentation skills.
- Driven, proactive, self-motivated, and enthusiastic, with a bias for action.
Preferred Skills & Advantages
- Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)
- Familiarity with CRM platforms (Salesforce), BI tools, or Jira
- Experience in payments, SaaS, or fintech environments is a plus
Learn More about Nayax:
Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 13 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
Nayax is a global fintech and IoT company (NASDAQ;TASE:NYAX) providing cashless payment solutions, business intelligence, and management tools to the unattended retail and self-service sector. Nayax devices can be found all over the world, with branches in 12 countries and over 80 distribution partners, our devices serve consumers in over 120 countries and accept 80+ payment methods and 50+ currencies.
Nayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax’s most valuable customers and distributors, with a strong focus on the micro market segment. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success.
This role blends relationship management, technical guidance, and strategic consulting—perfect for someone who thrives at the intersection of customer advocacy and business impact.
Your Key Responsibilities Will Include
- Build strong, genuine relationships with micro market, smart cooler and adjacent product operators, customers, and distributors, acting as their primary point of contact.
- Ensure customers maximize value from Nayax unattended retail products and services, driving increased adoption and sales volume.
- Partner with customers to map goals, requirements, and strategies that align with their business objectives including regulary scheduled business reviews.
- Lead proactive interactions, providing suitable technological solutions and managing contract renewals
- Keep customers informed about Nayax’s future products, services, micro market innovations, and industry trends.
- Collaborate cross-functionally with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver success including sales opportunities with sales team.
- Represent Nayax at customer events, training sessions, and industry meetings (occasional travel required).
Requirements:
What Makes You a Great Fit
- Must have 3+ years of experience in customer support or customer success management (CSM) with major micro market providers.
- Deep understanding of micro market operations, including kiosks, self-checkout, cashless payments, and operator workflows.
- Business background in sales, account management, or customer success.
- Strong technical aptitude with the ability to guide customers through technical processes.
- Proven track record of delivering customer-focused solutions.
- Excellent communication and presentation skills.
- Driven, proactive, self-motivated, and enthusiastic, with a bias for action.
Preferred Skills & Advantages
- Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)
- Familiarity with CRM platforms (Salesforce), BI tools, or Jira
- Experience in payments, SaaS, or fintech environments is a plus
Learn More about Nayax:
Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 13 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
See All 21 Customer Success Representative Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Customer Success Representative Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
What Maryland Employers Look For
The qualifications that appear most often in customer success representative jobs across Maryland.
- Bachelor's degree in business, communications, or a related field from an accredited institution
- One to three years of customer-facing experience in a technology or B2B services environment
- Demonstrated proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills with the ability to manage multiple accounts
- Experience supporting software or technical products with the ability to translate complex features for customers
- Familiarity with customer success metrics such as net retention, churn reduction, and NPS scoring
Customer Success Representative Jobs in Maryland: Frequently Asked Questions
How do you become a customer success representative in Maryland?
There is no state-issued license or registration required to work as a customer success representative in Maryland. Most Maryland employers expect a bachelor's degree in business, communications, or a related field, though some accept equivalent work experience. The clearest path into the role is through adjacent positions in customer support, sales development, or account coordination at one of the many technology or government contracting firms headquartered in the Baltimore-Washington corridor.
Which companies hire customer success representatives in Maryland?
Maryland customer success representative roles are posted by IonQ, Safeware, and The Emmes Company and others right now, based on current listings on Migrate Mate as of November 2026. Maryland's dense concentration of cybersecurity, federal IT contracting, and financial services firms means openings tend to skew toward candidates comfortable working with technical or regulated products.
Which Maryland cities have the most customer success representative jobs?
Rockville, Lanham, and Elkton have the most customer success representative openings in Maryland. Baltimore drives volume through its financial services and healthcare technology firms, while Bethesda and the surrounding Montgomery County corridor concentrate demand around federal contractors and SaaS companies that serve government and enterprise clients.
Are there remote customer success representative jobs in Maryland?
Yes, and more than most fields. Customer success representative work is largely desk-based and communication-driven, making it well suited to remote and hybrid arrangements. About 60% of customer success representative openings tied to Maryland are remote or hybrid as of November 2026, with remote options appearing most often in SaaS, fintech, and enterprise software roles that do not require regular on-site client visits.
How can I get hired as a customer success representative in Maryland with little or no experience?
The most realistic entry path is through a customer support or sales development role at a Maryland-based technology or government contracting firm, then moving laterally once you have documented client interaction experience. Large employers in the Baltimore and Bethesda markets regularly post associate customer success roles that require no prior CSM experience. Building familiarity with a CRM platform and earning a vendor-recognized credential such as a Salesforce certification gives candidates a measurable edge when competing for those associate openings.
Where can I find and apply to customer success representative jobs in Maryland?
You can find and apply to customer success representative jobs in Maryland on Migrate Mate, which lists current Maryland openings updated regularly. Search the listings to find roles that match your experience level, preferred location, and work arrangement, then apply directly to the ones that fit.
See All 21 Customer Success Representative Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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