Customer Success Representative Jobs in Maryland
Customer Success Representative jobs in Maryland are concentrated in the technology, cybersecurity, and financial services sectors that anchor the Baltimore-Washington corridor, with demand steady at every level from entry-level associate to senior strategic account roles. The heaviest hiring runs through Baltimore, Bethesda, and Annapolis, where established employers like Leidos, T. Rowe Price, and Northrop Grumman maintain large customer-facing operations. The most in-demand specialties in the Maryland market are SaaS onboarding, enterprise account management, and technical customer support tied to government contracting. Find a role that fits below and apply directly.
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Showing 5 of 16+ Customer Success Representative jobs
$50k Salary Plus Fuel/Cell Allowance AND Commission Opportunities ($3-$5k annually)
We're currently seeking a motivated and self-driven individual to join our team! The successful candidate will be responsible for ongoing communication with established customers, as well as training and developing our local franchisees. If you have prior customer service experience and a desire to expand your career, we want to hear from you!
Coverall offers everything you need to succeed:
- Competitive base salary
- Annual raise program
- Fuel / cell phone allowance
- Commission incentive program (approximately $3-$5k annually)
- Industry leading training
- Work-life balance
- Fun office culture
- Top notch company paid benefits including medical, dental, vision, and matching 401k
- Career advancement opportunities - we love to promote from within!
- Paid holidays as well as paid personal/sick/vacation time.
- Annual Tropical Trip for Top Performers!
Responsibilities:
- Ongoing communication to our existing customers, and documentation of calls
- New customer set-up
- Field and classroom training to our new and existing franchise base
- Providing quotes to customers for additional services
- Periodically loading equipment onto trucks
Qualifications:
- Account management preferred but not required
- Exceptional written and verbal communication skills
- Strong training skills
- Exceptional problem solving and time management abilities
- Proficiency with Microsoft Office Suite and Outlook
- Must be able to lift 50-75 pounds
- Valid driver's license and reliable transportation
Come work for an international leader in the $89+ billion-dollar janitorial services industry. A leading Franchisor in Commercial Cleaning Services for over 35 years, Coverall continues to be named a top Entrepreneur Franchise 500 company. Every customer is paired with a Coverall Franchisee, so you can feel good about helping small business owners in your community! As one of the largest janitorial service companies in the country, Coverall experiences exceptional growth year over year, and we?d love to speak with you about joining our team!
$50k Salary Plus Fuel/Cell Allowance AND Commission Opportunities ($3-$5k annually)
We're currently seeking a motivated and self-driven individual to join our team! The successful candidate will be responsible for ongoing communication with established customers, as well as training and developing our local franchisees. If you have prior customer service experience and a desire to expand your career, we want to hear from you!
Coverall offers everything you need to succeed:
- Competitive base salary
- Annual raise program
- Fuel / cell phone allowance
- Commission incentive program (approximately $3-$5k annually)
- Industry leading training
- Work-life balance
- Fun office culture
- Top notch company paid benefits including medical, dental, vision, and matching 401k
- Career advancement opportunities - we love to promote from within!
- Paid holidays as well as paid personal/sick/vacation time.
- Annual Tropical Trip for Top Performers!
Responsibilities:
- Ongoing communication to our existing customers, and documentation of calls
- New customer set-up
- Field and classroom training to our new and existing franchise base
- Providing quotes to customers for additional services
- Periodically loading equipment onto trucks
Qualifications:
- Account management preferred but not required
- Exceptional written and verbal communication skills
- Strong training skills
- Exceptional problem solving and time management abilities
- Proficiency with Microsoft Office Suite and Outlook
- Must be able to lift 50-75 pounds
- Valid driver's license and reliable transportation
Come work for an international leader in the $89+ billion-dollar janitorial services industry. A leading Franchisor in Commercial Cleaning Services for over 35 years, Coverall continues to be named a top Entrepreneur Franchise 500 company. Every customer is paired with a Coverall Franchisee, so you can feel good about helping small business owners in your community! As one of the largest janitorial service companies in the country, Coverall experiences exceptional growth year over year, and we?d love to speak with you about joining our team!
See All 16 Customer Success Representative Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Customer Success Representative Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
What Maryland Employers Look For
The qualifications that appear most often in customer success representative jobs across Maryland.
- Bachelor's degree in business, communications, or a related field from an accredited institution
- One to three years of customer-facing experience in a technology or B2B services environment
- Demonstrated proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills with the ability to manage multiple accounts
- Experience supporting software or technical products with the ability to translate complex features for customers
- Familiarity with customer success metrics such as net retention, churn reduction, and NPS scoring
Customer Success Representative Jobs in Maryland: Frequently Asked Questions
How do you become a customer success representative in Maryland?
There is no state-issued license or registration required to work as a customer success representative in Maryland. Most Maryland employers expect a bachelor's degree in business, communications, or a related field, though some accept equivalent work experience. The clearest path into the role is through adjacent positions in customer support, sales development, or account coordination at one of the many technology or government contracting firms headquartered in the Baltimore-Washington corridor.
Which companies hire customer success representatives in Maryland?
Maryland customer success representative roles are posted by Nayax, CPower, and Aramark and others right now, based on current listings on Migrate Mate as of August 2026. Maryland's dense concentration of cybersecurity, federal IT contracting, and financial services firms means openings tend to skew toward candidates comfortable working with technical or regulated products.
Which Maryland cities have the most customer success representative jobs?
Rockville, Baltimore, and Bethesda have the most customer success representative openings in Maryland. Baltimore drives volume through its financial services and healthcare technology firms, while Bethesda and the surrounding Montgomery County corridor concentrate demand around federal contractors and SaaS companies that serve government and enterprise clients.
Are there remote customer success representative jobs in Maryland?
Yes, and more than most fields. Customer success representative work is largely desk-based and communication-driven, making it well suited to remote and hybrid arrangements. About 89% of customer success representative openings tied to Maryland are remote or hybrid as of August 2026, with remote options appearing most often in SaaS, fintech, and enterprise software roles that do not require regular on-site client visits.
How can I get hired as a customer success representative in Maryland with little or no experience?
The most realistic entry path is through a customer support or sales development role at a Maryland-based technology or government contracting firm, then moving laterally once you have documented client interaction experience. Large employers in the Baltimore and Bethesda markets regularly post associate customer success roles that require no prior CSM experience. Building familiarity with a CRM platform and earning a vendor-recognized credential such as a Salesforce certification gives candidates a measurable edge when competing for those associate openings.
Where can I find and apply to customer success representative jobs in Maryland?
You can find and apply to customer success representative jobs in Maryland on Migrate Mate, which lists current Maryland openings updated regularly. Search the listings to find roles that match your experience level, preferred location, and work arrangement, then apply directly to the ones that fit.
See All 16 Customer Success Representative Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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