Customer Success Jobs in Salt Lake City, UT
Customer Success jobs in Salt Lake City are concentrated in the tech and SaaS corridor along the Wasatch Front, with hiring hubs in the Central Business District, Sugar House, and the Silicon Slopes adjacent areas in South Salt Lake. Employers actively posting right now include LearnUpon, Searchable, and Atlassian. Find a role that fits below and apply directly.
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Showing 5 of 36+ Customer Success jobs
Work Mode: Hybrid 3 days per week in our Salt Lake office
Department: Customer Experience
About the Company
LearnUpon partners with over 1,600 organisations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results.
Read more about life at LearnUpon here.
About the Team
At LearnUpon, Customer Success is a core engine of our revenue structure. We are seeking a high-energy, commercially minded Senior Manager, Customer Success with relentless hunger, drive, and flawless attention to detail.
About the Opportunity
In this role, you will lead and empower a team of Customer Success Managers (CSMs) to drive predictable business results, maximize Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), and ensure our customers realize measurable ROI from our platform. You will be a hands-on leader who isn't afraid to jump into customer calls, help coach CSMs through complex commercial conversations, lead value realization frameworks, and drive proactive retention and expansion strategies.
In addition, you’ll be responsible for:
- Revenue & Commercial Ownership: Own GRR and NRR targets across your portfolio, driving CS as a core engine of business growth and predictable revenue.
- Value Realization: Standardize frameworks (e.g., business reviews Renewal Plans, Success Plans) that prove platform value realization and align customer goals to business outcomes.
- Shared Expansion Strategy: Partner with Sales to identify, qualify, and co-execute expansion paths, through disciplined value selling.
- Forecasting Rigor: Maintain rigorous weekly/quarterly forecasts for renewals, churn risk, and expansion pipeline for executive visibility.
- Active Leadership on Customer Calls: Join business reviews, renewal negotiations, and escalations to coach CSMs in real time, driving expansion/retention strategies, and securing commercial outcomes.
- Proactive Risk Mitigation: Establish early-warning health triggers and swift turnaround playbooks to systematically eliminate churn risks.
- Operational Excellence & Precision: Ensure strict data hygiene across CX tools (Salesforce, Gong, Planhat) for accurate health scores, deal stages, and forecasts.
- Team Leadership & Commercial Coaching: Scale and mentor a high-performing team, instilling commercial discipline, value-realization acumen, and strict accountability.
- Cross-Functional Collaboration: Partner with Sales, Marketing, Support, and Product to optimize handoffs, accelerate adoption, and inform product strategy.
Skills & Experience
- 5+ years in SaaS Customer Success/Experience roles, with 3+ years directly managing IC teams.
- Proven Commercial & Retention Track Record: Owning GRR/NRR targets, managing renewal pipelines, and delivering tight revenue forecasts in B2B SaaS.
- Cross-Functional Revenue Alignment: Track record of partnering with Sales to build joint account strategies and drive expansion.
- Value-Selling Expertise: Strong mastery of value realization storytelling, executive alignment, and complex renewal negotiations.
- High Hunger & Drive: A proactive, target-obsessed leader focused on exceeding team quotas and driving high performance.
- Attention to Detail: Rigorous discipline in CRM hygiene, pipeline accuracy, health tracking, and deal structuring.
- Hands-on Leadership: Direct experience joining calls, de-escalating tough accounts, and coaching CSMs live.
- Data & Tech Stack Proficiency: Hands-on experience using CS platforms and CRMs (Salesforce, Planhat, Gong) to track metrics and drive visibility. Experience using AI tools to streamline tasks and improve efficiencies.
- If you don’t tick every box but believe this role is a mutually good fit, please don’t hesitate to apply. We’d love to hear from you.
Why choose LearnUpon?
- From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career.
- Learn more here.
Hiring Process
Our typical process generally works as follows:
- Qualified applicants may be invited to an initial screening call with a member of our TA Team.
- Successful candidates will then be invited to a series of practical interviews.
- Finally, candidates will have an interview with our CRO.
- The successful candidate will be contacted with an offer to join our team.
Note: At LearnUpon, we utilise AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human.
LearnUpon is an Equal Opportunities Employer.
We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.
Check out our Careers site and Instagram to learn more about working at LearnUpon.
By submitting your application, you agree to LearnUpon's Privacy Policy.
Work Mode: Hybrid 3 days per week in our Salt Lake office
Department: Customer Experience
About the Company
LearnUpon partners with over 1,600 organisations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results.
Read more about life at LearnUpon here.
About the Team
At LearnUpon, Customer Success is a core engine of our revenue structure. We are seeking a high-energy, commercially minded Senior Manager, Customer Success with relentless hunger, drive, and flawless attention to detail.
About the Opportunity
In this role, you will lead and empower a team of Customer Success Managers (CSMs) to drive predictable business results, maximize Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), and ensure our customers realize measurable ROI from our platform. You will be a hands-on leader who isn't afraid to jump into customer calls, help coach CSMs through complex commercial conversations, lead value realization frameworks, and drive proactive retention and expansion strategies.
In addition, you’ll be responsible for:
- Revenue & Commercial Ownership: Own GRR and NRR targets across your portfolio, driving CS as a core engine of business growth and predictable revenue.
- Value Realization: Standardize frameworks (e.g., business reviews Renewal Plans, Success Plans) that prove platform value realization and align customer goals to business outcomes.
- Shared Expansion Strategy: Partner with Sales to identify, qualify, and co-execute expansion paths, through disciplined value selling.
- Forecasting Rigor: Maintain rigorous weekly/quarterly forecasts for renewals, churn risk, and expansion pipeline for executive visibility.
- Active Leadership on Customer Calls: Join business reviews, renewal negotiations, and escalations to coach CSMs in real time, driving expansion/retention strategies, and securing commercial outcomes.
- Proactive Risk Mitigation: Establish early-warning health triggers and swift turnaround playbooks to systematically eliminate churn risks.
- Operational Excellence & Precision: Ensure strict data hygiene across CX tools (Salesforce, Gong, Planhat) for accurate health scores, deal stages, and forecasts.
- Team Leadership & Commercial Coaching: Scale and mentor a high-performing team, instilling commercial discipline, value-realization acumen, and strict accountability.
- Cross-Functional Collaboration: Partner with Sales, Marketing, Support, and Product to optimize handoffs, accelerate adoption, and inform product strategy.
Skills & Experience
- 5+ years in SaaS Customer Success/Experience roles, with 3+ years directly managing IC teams.
- Proven Commercial & Retention Track Record: Owning GRR/NRR targets, managing renewal pipelines, and delivering tight revenue forecasts in B2B SaaS.
- Cross-Functional Revenue Alignment: Track record of partnering with Sales to build joint account strategies and drive expansion.
- Value-Selling Expertise: Strong mastery of value realization storytelling, executive alignment, and complex renewal negotiations.
- High Hunger & Drive: A proactive, target-obsessed leader focused on exceeding team quotas and driving high performance.
- Attention to Detail: Rigorous discipline in CRM hygiene, pipeline accuracy, health tracking, and deal structuring.
- Hands-on Leadership: Direct experience joining calls, de-escalating tough accounts, and coaching CSMs live.
- Data & Tech Stack Proficiency: Hands-on experience using CS platforms and CRMs (Salesforce, Planhat, Gong) to track metrics and drive visibility. Experience using AI tools to streamline tasks and improve efficiencies.
- If you don’t tick every box but believe this role is a mutually good fit, please don’t hesitate to apply. We’d love to hear from you.
Why choose LearnUpon?
- From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career.
- Learn more here.
Hiring Process
Our typical process generally works as follows:
- Qualified applicants may be invited to an initial screening call with a member of our TA Team.
- Successful candidates will then be invited to a series of practical interviews.
- Finally, candidates will have an interview with our CRO.
- The successful candidate will be contacted with an offer to join our team.
Note: At LearnUpon, we utilise AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human.
LearnUpon is an Equal Opportunities Employer.
We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.
Check out our Careers site and Instagram to learn more about working at LearnUpon.
By submitting your application, you agree to LearnUpon's Privacy Policy.
See All 36 Customer Success Jobs in Salt Lake City
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Find Customer Success JobsCustomer Success Job Market in Salt Lake City
Who's Hiring
Customer Success Jobs in Salt Lake City: Frequently Asked Questions
How do I get a customer success job in Salt Lake City?
Focus your search on Salt Lake City's SaaS, fintech, and healthcare technology companies, which drive the heaviest customer success hiring in the city. The Central Business District and South Salt Lake corridors host the densest concentration of these employers. Candidates who can demonstrate product onboarding experience, CRM proficiency, or a background in subscription-based software stand out most in this market.
Which companies hire customer successs in Salt Lake City?
Salt Lake City customer success roles are posted by LearnUpon, Searchable, and Atlassian and others right now, based on current listings on Migrate Mate as of November 2026. The local market skews toward growth-stage SaaS companies and established enterprise software firms that have built regional offices in the city.
Are there remote customer success jobs in Salt Lake City?
Yes, customer success work is well-suited to remote and hybrid arrangements because most of the role involves digital communication and platform-based account management. About 100% of customer success openings tied to Salt Lake City are remote or hybrid as of November 2026, reflecting how many local SaaS employers built distributed teams. Account management and onboarding specialist roles tend to be the most remote-friendly in Salt Lake City.
How can I get a customer success job in Salt Lake City with little or no experience?
The most realistic entry path in Salt Lake City is through a junior customer support or technical support role at one of the city's many SaaS or cloud software companies, which regularly promote internally into customer success. Look for associate customer success manager or onboarding coordinator titles at growth-stage companies in the South Salt Lake and Sugar House areas. Demonstrating experience with CRM tools and a customer-facing communication style in your application materials gives you a concrete edge over other entry-level candidates.
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See All 36 Customer Success Jobs in Salt Lake City
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