Customer Success Jobs in Salt Lake City, UT
Customer Success jobs in Salt Lake City are concentrated in the tech and SaaS corridor along the Wasatch Front, with hiring hubs in the Central Business District, Sugar House, and the Silicon Slopes adjacent areas in South Salt Lake. Employers actively posting right now include Scrunch, GoodLeap, and Atlassian. Find a role that fits below and apply directly.
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About GoodLeap
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Director of Customer Success
The Director of Customer Success will play a key leadership role in ensuring GoodLeap’s partners and customers achieve long-term success with our financing platform and technology solutions. This individual will lead customer success initiatives focused on onboarding, adoption, retention, and account growth while building lasting relationships with home improvement contractors, distributors, and strategic partners. The Director of Customer Success will collaborate cross-functionally with Sales, Product, Operations, Marketing, and Executive Leadership to deliver an exceptional customer experience and maximize customer lifetime value.
Essential Job Duties & Responsibilities
- Lead and develop the Customer Success team to deliver exceptional service and measurable business outcomes for partners and customers.Design and execute customer success strategies that improve onboarding, product adoption, customer engagement, retention, and expansion opportunities.
- Build strong relationships with home improvement contractors, distributors, and strategic partners, serving as a trusted advisor throughout the customer lifecycle.
- Develop customer health metrics, success plans, and performance reporting to proactively identify opportunities and mitigate risk.
- Partner closely with Sales to ensure seamless customer handoffs and successful implementation of new accounts.
- Collaborate with Product, Engineering, and Operations teams to communicate customer feedback and influence product enhancements.
- Drive customer education initiatives, training programs, and best practices that maximize platform utilization and partner success.
- Analyze customer success metrics, renewal rates, satisfaction scores, and operational performance to develop strategic recommendations.
- Resolve complex customer escalations while maintaining high levels of customer satisfaction and loyalty.
- Continuously improve customer success processes, systems, and workflows to support company growth and operational excellence.
- Present customer success insights and strategic recommendations to executive leadership while contributing to long-term business planning.
Required Skills, Knowledge & Abilities
Minimum 8 years of experience:
- Leading Customer Success, Account Management, Client Services, or Relationship Management teams within fintech, SaaS, financial services, or technology organizations.
- Managing enterprise customer relationships and delivering measurable improvements in customer retention and satisfaction.
- Developing scalable customer success strategies and operational processes.
- Strong leadership and coaching abilities with experience building high-performing teams.
- Excellent verbal, written, and presentation skills with the ability to communicate effectively across all organizational levels.
- Experience working with CRM platforms such as Salesforce, customer success platforms, and business intelligence tools.
- Strong analytical and problem-solving skills with a data-driven approach to customer engagement.
- Highly organized with exceptional project management and prioritization abilities.
- Customer-focused, proactive, and capable of managing multiple priorities in a fast-paced environment.
- Able to work independently while collaborating effectively across cross-functional teams.
About GoodLeap
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Director of Customer Success
The Director of Customer Success will play a key leadership role in ensuring GoodLeap’s partners and customers achieve long-term success with our financing platform and technology solutions. This individual will lead customer success initiatives focused on onboarding, adoption, retention, and account growth while building lasting relationships with home improvement contractors, distributors, and strategic partners. The Director of Customer Success will collaborate cross-functionally with Sales, Product, Operations, Marketing, and Executive Leadership to deliver an exceptional customer experience and maximize customer lifetime value.
Essential Job Duties & Responsibilities
- Lead and develop the Customer Success team to deliver exceptional service and measurable business outcomes for partners and customers.Design and execute customer success strategies that improve onboarding, product adoption, customer engagement, retention, and expansion opportunities.
- Build strong relationships with home improvement contractors, distributors, and strategic partners, serving as a trusted advisor throughout the customer lifecycle.
- Develop customer health metrics, success plans, and performance reporting to proactively identify opportunities and mitigate risk.
- Partner closely with Sales to ensure seamless customer handoffs and successful implementation of new accounts.
- Collaborate with Product, Engineering, and Operations teams to communicate customer feedback and influence product enhancements.
- Drive customer education initiatives, training programs, and best practices that maximize platform utilization and partner success.
- Analyze customer success metrics, renewal rates, satisfaction scores, and operational performance to develop strategic recommendations.
- Resolve complex customer escalations while maintaining high levels of customer satisfaction and loyalty.
- Continuously improve customer success processes, systems, and workflows to support company growth and operational excellence.
- Present customer success insights and strategic recommendations to executive leadership while contributing to long-term business planning.
Required Skills, Knowledge & Abilities
Minimum 8 years of experience:
- Leading Customer Success, Account Management, Client Services, or Relationship Management teams within fintech, SaaS, financial services, or technology organizations.
- Managing enterprise customer relationships and delivering measurable improvements in customer retention and satisfaction.
- Developing scalable customer success strategies and operational processes.
- Strong leadership and coaching abilities with experience building high-performing teams.
- Excellent verbal, written, and presentation skills with the ability to communicate effectively across all organizational levels.
- Experience working with CRM platforms such as Salesforce, customer success platforms, and business intelligence tools.
- Strong analytical and problem-solving skills with a data-driven approach to customer engagement.
- Highly organized with exceptional project management and prioritization abilities.
- Customer-focused, proactive, and capable of managing multiple priorities in a fast-paced environment.
- Able to work independently while collaborating effectively across cross-functional teams.
See All 38 Customer Success Jobs in Salt Lake City
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Find Customer Success JobsCustomer Success Job Market in Salt Lake City
Who's Hiring
Top Industries Hiring
- Medical Devices
Customer Success Jobs in Salt Lake City: Frequently Asked Questions
How do I get a customer success job in Salt Lake City?
Focus your search on Salt Lake City's SaaS, fintech, and healthcare technology companies, which drive the heaviest customer success hiring in the city. The Central Business District and South Salt Lake corridors host the densest concentration of these employers. Candidates who can demonstrate product onboarding experience, CRM proficiency, or a background in subscription-based software stand out most in this market.
Which companies hire customer successs in Salt Lake City?
Salt Lake City customer success roles are posted by Scrunch, GoodLeap, and Atlassian and others right now, based on current listings on Migrate Mate as of August 2026. The local market skews toward growth-stage SaaS companies and established enterprise software firms that have built regional offices in the city.
Are there remote customer success jobs in Salt Lake City?
Yes, customer success work is well-suited to remote and hybrid arrangements because most of the role involves digital communication and platform-based account management. About 100% of customer success openings tied to Salt Lake City are remote or hybrid as of August 2026, reflecting how many local SaaS employers built distributed teams. Account management and onboarding specialist roles tend to be the most remote-friendly in Salt Lake City.
How can I get a customer success job in Salt Lake City with little or no experience?
The most realistic entry path in Salt Lake City is through a junior customer support or technical support role at one of the city's many SaaS or cloud software companies, which regularly promote internally into customer success. Look for associate customer success manager or onboarding coordinator titles at growth-stage companies in the South Salt Lake and Sugar House areas. Demonstrating experience with CRM tools and a customer-facing communication style in your application materials gives you a concrete edge over other entry-level candidates.
Which industries hire the most customer successs in Salt Lake City?
Salt Lake City customer success roles concentrate in Medical Devices, based on current listings on Migrate Mate as of August 2026. Salt Lake City's rapid growth as a regional technology hub has drawn a high density of subscription software and data services companies that depend on dedicated customer success teams to manage retention and expansion.
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See All 38 Customer Success Jobs in Salt Lake City
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