Support Analyst Jobs in Utah
Support Analyst jobs in Utah are in consistent demand, with openings concentrated in enterprise software, healthcare IT, and financial technology across Salt Lake City, Provo, and Ogden. Large employers with lasting Utah footprints, including Adobe, Intermountain Health, and Goldman Sachs, regularly hire support analysts at levels from entry-level helpdesk to senior client-facing roles. The most sought-after specialties are IT service desk support, application support for SaaS platforms, and healthcare systems support. Find a role that fits below and apply directly.
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InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
About This Opportunity:
InComm Payments is looking for highly motivated candidates wanting to expand their knowledge in the growing FINTECH industry. The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our team provides global support for mobile & web-based applications, and we engage with retailers worldwide with terminal and point of sale solutions. We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift, Health, General-Purpose, & Financial Reloadable cards). We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment. We are looking for an individual that wants to help us deliver outstanding Operational Support. The incumbent will function in a highly collaborative team environment.
- Answer inbound telephone calls, e-mail enquiries from corporate clients, consumers and selling partners.
- Resolve inbound tickets assigned to the FLOS team. Resolve issues related to InComm Gifting & Financial card programs. (Gaming cards, phone cards, gift cards, pay as you go wireless products, health cards and financial products (gift & reloadable Visa, Amex, MasterCard).
- Shift: Tuesday through Saturday 1:00AM to 9:30AM
- Training for this position will require a flexible schedule. The training will generally be in the office Monday through Friday 8:30AM-5:00PM. The training may last 2-3 months.
General Functions:
- Open/resolve/escalate/close tickets.
- Administrative tasks (partner account updates, provide activity reports).
- Troubleshoot store-based terminal issues. Diagnose connectivity issues.
- Troubleshoot point-of-sale-activation issues. Assist merchants when they have issues with their POS terminals, Account updates, card orders, invoicing.
- Opening tickets to the appropriate technical teams when required.
- Keep clients appraised on resolution progress.
- Answer queries in timely manner in accordance with InComm’s and FLOS goals.
- Understand, utilize and adhere to the Financial Services product support manuals to govern support activities.
- Document activities in the Call Management and ticketing system as required.
- Follow escalation procedures as required for outages ensuring that network operations Centre (NOC), senior managers and department managers are notified in a timely manner when escalations are received from merchants/selling partners.
- Meet reporting requirements for call answering as designated by management; including but not limited to talk time, hold time, and availability.
- Outbound calls as required.
- Supporting more complex queries related to our financial products as channeled from our cardholder support unit (CS), our product development teams or other third-party vendors.
- Review all inbound requests for Merchant Refunds; Wireless, Digital Content, Long Distance, 3rd Party Gift, Financial Services and others as required.
- Analyze billing reports from multiple billing platforms.
- Ability to accurately process credit and debit transactions, understanding the accounting behind each transaction.
- Work with internal and external customers in a professional and effective manner to resolve requests for refunds by phone or email.
- Maintaining familiarity with our prepaid financial services products, programs, developments and direction of the business in general.
- Assist with the coordination of merchant set ups to support the sale of financial prepaid products. Onboarding, Training etc.
- Other tasks and responsibilities as assigned by leadership team.
Qualifications:
- 1+ years of experience in customer service.
- Excellent verbal and written communication.
- The ability to provide outstanding customer service.
- Clearly demonstrated skills working in a team environment.
- Computer literate and moderate technical skills preferred.
- Ability to analyze and solve problems.
- Multi-task in a fast-paced and changing environment.
- Work prioritization and time management skills.
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
This position is eligible for the Employee Referral Bonus Program - Tier III
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
About This Opportunity:
InComm Payments is looking for highly motivated candidates wanting to expand their knowledge in the growing FINTECH industry. The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our team provides global support for mobile & web-based applications, and we engage with retailers worldwide with terminal and point of sale solutions. We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift, Health, General-Purpose, & Financial Reloadable cards). We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment. We are looking for an individual that wants to help us deliver outstanding Operational Support. The incumbent will function in a highly collaborative team environment.
- Answer inbound telephone calls, e-mail enquiries from corporate clients, consumers and selling partners.
- Resolve inbound tickets assigned to the FLOS team. Resolve issues related to InComm Gifting & Financial card programs. (Gaming cards, phone cards, gift cards, pay as you go wireless products, health cards and financial products (gift & reloadable Visa, Amex, MasterCard).
- Shift: Tuesday through Saturday 1:00AM to 9:30AM
- Training for this position will require a flexible schedule. The training will generally be in the office Monday through Friday 8:30AM-5:00PM. The training may last 2-3 months.
General Functions:
- Open/resolve/escalate/close tickets.
- Administrative tasks (partner account updates, provide activity reports).
- Troubleshoot store-based terminal issues. Diagnose connectivity issues.
- Troubleshoot point-of-sale-activation issues. Assist merchants when they have issues with their POS terminals, Account updates, card orders, invoicing.
- Opening tickets to the appropriate technical teams when required.
- Keep clients appraised on resolution progress.
- Answer queries in timely manner in accordance with InComm’s and FLOS goals.
- Understand, utilize and adhere to the Financial Services product support manuals to govern support activities.
- Document activities in the Call Management and ticketing system as required.
- Follow escalation procedures as required for outages ensuring that network operations Centre (NOC), senior managers and department managers are notified in a timely manner when escalations are received from merchants/selling partners.
- Meet reporting requirements for call answering as designated by management; including but not limited to talk time, hold time, and availability.
- Outbound calls as required.
- Supporting more complex queries related to our financial products as channeled from our cardholder support unit (CS), our product development teams or other third-party vendors.
- Review all inbound requests for Merchant Refunds; Wireless, Digital Content, Long Distance, 3rd Party Gift, Financial Services and others as required.
- Analyze billing reports from multiple billing platforms.
- Ability to accurately process credit and debit transactions, understanding the accounting behind each transaction.
- Work with internal and external customers in a professional and effective manner to resolve requests for refunds by phone or email.
- Maintaining familiarity with our prepaid financial services products, programs, developments and direction of the business in general.
- Assist with the coordination of merchant set ups to support the sale of financial prepaid products. Onboarding, Training etc.
- Other tasks and responsibilities as assigned by leadership team.
Qualifications:
- 1+ years of experience in customer service.
- Excellent verbal and written communication.
- The ability to provide outstanding customer service.
- Clearly demonstrated skills working in a team environment.
- Computer literate and moderate technical skills preferred.
- Ability to analyze and solve problems.
- Multi-task in a fast-paced and changing environment.
- Work prioritization and time management skills.
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
This position is eligible for the Employee Referral Bonus Program - Tier III
See All 8 Support Analyst Jobs in Utah
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Find Support Analyst JobsSupport Analyst Jobs by City in Utah
Where Utah roles are concentrated, by current openings.
Support Analyst Job Market in Utah
A snapshot from current Utah openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Insurance
What Utah Employers Look For
The qualifications that appear most often in support analyst jobs across Utah.
- Bachelor's degree in information technology, computer science, or a related field
- Experience troubleshooting software, hardware, or enterprise application issues
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong written and verbal communication skills for technical and non-technical audiences
- CompTIA A+ or ITIL Foundation certification preferred by many Utah employers
- Ability to work on-site or in a hybrid schedule at a Utah office location
Support Analyst Jobs in Utah: Frequently Asked Questions
How do you become a support analyst in Utah?
Most Utah support analyst roles require a bachelor's degree in information technology, computer science, or a related field, though some employers accept an associate degree paired with relevant certifications. There is no state-issued license for support analysts in Utah, but certifications such as CompTIA A+, ITIL Foundation, or vendor-specific credentials from Microsoft or Salesforce strengthen applications considerably. Entry candidates often start in helpdesk or desktop support roles before advancing.
Which companies hire support analysts in Utah?
Employers hiring support analysts in Utah right now include Carta, Leidos, and Graymont, based on current listings on Migrate Mate as of September 2026. Utah's concentration of technology firms, financial services companies, and large healthcare systems means demand for support analysts is distributed across multiple sectors rather than limited to one industry.
Which Utah cities have the most support analyst jobs?
The cities with the most support analyst openings in Utah are Sandy, Salt Lake City, and Hill AFB. Salt Lake City leads because it anchors Utah's largest concentration of corporate headquarters, health systems, and fintech firms, while Provo benefits from the tech corridor along the Wasatch Front and the presence of major software companies, and Ogden attracts openings tied to logistics, government contractors, and regional healthcare networks.
Are there remote support analyst jobs in Utah?
Yes, and more than most fields. About 33% of support analyst openings tied to Utah are remote or hybrid as of September 2026, reflecting how much of the work centers on software troubleshooting, ticketing systems, and phone or chat-based support rather than hands-on hardware. Application support and SaaS platform roles are the most likely to offer fully remote arrangements among Utah postings.
How can I get hired as a support analyst in Utah with little or no experience?
The most realistic entry path is landing a helpdesk or IT support technician role at one of Utah's large healthcare systems or technology employers, then moving into a formal support analyst position. Intermountain Health and several Provo-area SaaS companies run structured entry-level IT programs that accept candidates without prior professional experience. Earning a CompTIA A+ certification before applying gives candidates a concrete edge, and lateral moves from customer service or quality assurance roles at Utah tech firms are a common route in.
Where can I find and apply to support analyst jobs in Utah?
You can find and apply to support analyst jobs in Utah on Migrate Mate, which lists current Utah openings from employers actively hiring now. Search the listings for roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 8 Support Analyst Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
Find Support Analyst Jobs