Support Analyst Jobs in Utah
Support Analyst jobs in Utah are in consistent demand, with openings concentrated in enterprise software, healthcare IT, and financial technology across Salt Lake City, Provo, and Ogden. Large employers with lasting Utah footprints, including Adobe, Intermountain Health, and Goldman Sachs, regularly hire support analysts at levels from entry-level helpdesk to senior client-facing roles. The most sought-after specialties are IT service desk support, application support for SaaS platforms, and healthcare systems support. Find a role that fits below and apply directly.
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Showing 5 of 12+ Support Analyst jobs
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
We are seeking an Operations Control Analyst - SMB who will support the Vendor Relationship Manager in maintaining the operational integrity and regulatory compliance of third-party vendors within the Small Business Lending unit. This role focuses on the execution of the control framework, ensuring that vendor activities across the entire SMB lifecycle—including sales, servicing, and collections—align with SoFi's internal policies and external regulatory requirements.
What you'll do:
To assist the Vendor Relationship Manager - SMB in maintaining the operational integrity of the Small Business Lending unit, the Operations Control Analyst — SMB will focus on the following structured responsibilities:
Process Integrity and Resilience: You will execute consistent monitoring and rigorous testing of vendor processes to ensure all workflows are thoroughly documented, testable, and capable of supporting long-term operational resilience.
Risk Mitigation and Compliance: Working closely with the Vendor Manager and the Operations Exam & Control Support Manager, you will assess vendor risk across customer acquisition and servicing to ensure alignment with internal policies and regulatory requirements.
Data-Driven Insights: By utilizing advanced Excel or Google Sheets functions, you will analyze vendor-level performance metrics to proactively identify operational friction, failure points, and critical control gaps.
Governance and Reporting Support: You will support the maintenance of the vendor governance model by updating performance scorecards, tracking established escalation pathways, and preparing comprehensive data for formal performance reviews.
Audit and Remediation Management: You will play a key role in preparing for audits and regulatory exams, while also supporting the completion of Corrective Action Plan (CAP) remediation projects to ensure compliance standards are met.
Strategic Cross-Functional Alignment: You will partner with the Vendor Manager - SMB to ensure that all third-party operations remain strictly aligned with the evolving business strategy and internal operational controls.
What you'll need:
Experience: 3+ years in operations, program management, or lending operations (FinTech or banking background preferred).
Strong verbal and written communication skills
Technical Skills: Advanced proficiency in Excel/Google Sheets for data analysis and PowerPoint/Google Slides for management-level reporting.
Analytical Rigor: Strong ability to translate complex performance metrics into actionable business insights and risk assessments.
Communication: Effective verbal and written communication skills for collaborating across highly cross-functional teams.
Experience with Powerpoint/Google Slides, ability to effectively create presentations and present to management
Regulatory Knowledge: Familiarity with risk frameworks, compliance expectations, and operational controls within a regulated financial environment.
Nice to have:
Experience in Small Business lending, servicing, or card operations
Experience supporting audits, regulatory exams, or CAP remediation projects
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
We are seeking an Operations Control Analyst - SMB who will support the Vendor Relationship Manager in maintaining the operational integrity and regulatory compliance of third-party vendors within the Small Business Lending unit. This role focuses on the execution of the control framework, ensuring that vendor activities across the entire SMB lifecycle—including sales, servicing, and collections—align with SoFi's internal policies and external regulatory requirements.
What you'll do:
To assist the Vendor Relationship Manager - SMB in maintaining the operational integrity of the Small Business Lending unit, the Operations Control Analyst — SMB will focus on the following structured responsibilities:
Process Integrity and Resilience: You will execute consistent monitoring and rigorous testing of vendor processes to ensure all workflows are thoroughly documented, testable, and capable of supporting long-term operational resilience.
Risk Mitigation and Compliance: Working closely with the Vendor Manager and the Operations Exam & Control Support Manager, you will assess vendor risk across customer acquisition and servicing to ensure alignment with internal policies and regulatory requirements.
Data-Driven Insights: By utilizing advanced Excel or Google Sheets functions, you will analyze vendor-level performance metrics to proactively identify operational friction, failure points, and critical control gaps.
Governance and Reporting Support: You will support the maintenance of the vendor governance model by updating performance scorecards, tracking established escalation pathways, and preparing comprehensive data for formal performance reviews.
Audit and Remediation Management: You will play a key role in preparing for audits and regulatory exams, while also supporting the completion of Corrective Action Plan (CAP) remediation projects to ensure compliance standards are met.
Strategic Cross-Functional Alignment: You will partner with the Vendor Manager - SMB to ensure that all third-party operations remain strictly aligned with the evolving business strategy and internal operational controls.
What you'll need:
Experience: 3+ years in operations, program management, or lending operations (FinTech or banking background preferred).
Strong verbal and written communication skills
Technical Skills: Advanced proficiency in Excel/Google Sheets for data analysis and PowerPoint/Google Slides for management-level reporting.
Analytical Rigor: Strong ability to translate complex performance metrics into actionable business insights and risk assessments.
Communication: Effective verbal and written communication skills for collaborating across highly cross-functional teams.
Experience with Powerpoint/Google Slides, ability to effectively create presentations and present to management
Regulatory Knowledge: Familiarity with risk frameworks, compliance expectations, and operational controls within a regulated financial environment.
Nice to have:
Experience in Small Business lending, servicing, or card operations
Experience supporting audits, regulatory exams, or CAP remediation projects
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
See All 12 Support Analyst Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Jobs by City in Utah
Where Utah roles are concentrated, by current openings.
Support Analyst Job Market in Utah
A snapshot from current Utah openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
- Technology & Software
What Utah Employers Look For
The qualifications that appear most often in support analyst jobs across Utah.
- Bachelor's degree in information technology, computer science, or a related field
- Experience troubleshooting software, hardware, or enterprise application issues
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong written and verbal communication skills for technical and non-technical audiences
- CompTIA A+ or ITIL Foundation certification preferred by many Utah employers
- Ability to work on-site or in a hybrid schedule at a Utah office location
Support Analyst Jobs in Utah: Frequently Asked Questions
How do you become a support analyst in Utah?
Most Utah support analyst roles require a bachelor's degree in information technology, computer science, or a related field, though some employers accept an associate degree paired with relevant certifications. There is no state-issued license for support analysts in Utah, but certifications such as CompTIA A+, ITIL Foundation, or vendor-specific credentials from Microsoft or Salesforce strengthen applications considerably. Entry candidates often start in helpdesk or desktop support roles before advancing.
Which companies hire support analysts in Utah?
Employers hiring support analysts in Utah right now include SoFi, Leidos, and Addepar, based on current listings on Migrate Mate as of August 2026. Utah's concentration of technology firms, financial services companies, and large healthcare systems means demand for support analysts is distributed across multiple sectors rather than limited to one industry.
Which Utah cities have the most support analyst jobs?
The cities with the most support analyst openings in Utah are Salt Lake City, Hill AFB, and Lehi. Salt Lake City leads because it anchors Utah's largest concentration of corporate headquarters, health systems, and fintech firms, while Provo benefits from the tech corridor along the Wasatch Front and the presence of major software companies, and Ogden attracts openings tied to logistics, government contractors, and regional healthcare networks.
Are there remote support analyst jobs in Utah?
Yes, and more than most fields. About 33% of support analyst openings tied to Utah are remote or hybrid as of August 2026, reflecting how much of the work centers on software troubleshooting, ticketing systems, and phone or chat-based support rather than hands-on hardware. Application support and SaaS platform roles are the most likely to offer fully remote arrangements among Utah postings.
How can I get hired as a support analyst in Utah with little or no experience?
The most realistic entry path is landing a helpdesk or IT support technician role at one of Utah's large healthcare systems or technology employers, then moving into a formal support analyst position. Intermountain Health and several Provo-area SaaS companies run structured entry-level IT programs that accept candidates without prior professional experience. Earning a CompTIA A+ certification before applying gives candidates a concrete edge, and lateral moves from customer service or quality assurance roles at Utah tech firms are a common route in.
Where can I find and apply to support analyst jobs in Utah?
You can find and apply to support analyst jobs in Utah on Migrate Mate, which lists current Utah openings from employers actively hiring now. Search the listings for roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 12 Support Analyst Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
Find Support Analyst Jobs