Customer Success Manager Jobs in Utah
Customer Success Manager jobs in Utah concentrate heavily in SaaS, fintech, and enterprise software, with strong demand across the state's growing technology corridor. Salt Lake City, Provo, and Lehi are the primary hiring hubs, where companies like Adobe, Qualtrics, and Domo maintain substantial customer-facing teams. The most in-demand specialties are enterprise onboarding, renewals management, and platform adoption, with openings at every level from associate to senior and director. See the openings below and apply to the ones that match your experience.
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Showing 4 of 32+ Customer Success Manager jobs
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Job Summary
The Director of Customer Success is a senior leader responsible for overseeing the Customer Success organization, including team performance, client relationships, and retention strategies.
This role focuses on driving customer satisfaction, improving operational efficiency, and ensuring dealers are utilizing the most effective processes and technologies. The Director is accountable for key performance metrics such as attrition, profitability, service levels, and customer satisfaction.
Working closely with cross-functional teams, this role ensures all dealer needs are met while maintaining alignment with company goals, culture, and operational standards.
What You’ll Do
- Lead and direct the Customer Success team, setting strategy, defining processes, and driving accountability
- Build and maintain strong relationships with dealers through proactive communication and engagement
- Act as a primary point of contact and representative of the company for key customer interactions
- Monitor customer health, identify trends, and implement strategies to improve satisfaction and retention
- Drive operational efficiency by identifying opportunities for process improvements and implementing solutions
- Oversee contract renewals and support growth within existing dealer accounts
- Partner with Sales to identify upsell and expansion opportunities
- Collaborate with internal teams (Operations, IT, Training, QA, Accounting) to resolve issues and improve service delivery
- Ensure dealers are properly onboarded, supported, and utilizing services effectively
- Monitor and manage key performance indicators including attrition, growth, and profitability
- Support acquisitions by onboarding and transitioning new dealers to company systems and processes
- Lead and communicate training initiatives and procedural updates to the team
- Represent the company at trade shows, conferences, and industry events
- Foster a culture of accountability, collaboration, and continuous improvement within the team
What You’ll Need
- Bachelor’s degree or equivalent experience preferred
- Minimum 5+ years of relevant industry and leadership experience
- Experience in customer success, account management, or client services leadership roles
- Proven experience managing teams and driving performance metrics
- Strong proficiency in Microsoft Office and business systems
- Ability to analyze customer data and performance metrics to drive decisions
- Strong understanding of customer lifecycle management and retention strategies
- Experience working cross-functionally with multiple departments
- Ability to manage multiple priorities in a fast-paced environment
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Customer-focused mindset with a commitment to service excellence
- Strategic thinking with a focus on continuous improvement
- Strong problem-solving and decision-making capabilities
- Ability to build relationships and influence stakeholders
- High level of professionalism, integrity, and accountability
What’s in it for you?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.
Here’s a snapshot of what we offer:
Competitive compensation and opportunities to share in our success
Comprehensive health benefit plans to support you and your wellbeing
401(k) retirement plan with company contribution
Inclusive parental leave designed to support all parents and caregivers
Wellbeing and lifestyle perks to support personal growth, connection, and balance
Generous PTO so you can recharge, give back, and take care of what matters most
EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.
Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Job Summary
The Director of Customer Success is a senior leader responsible for overseeing the Customer Success organization, including team performance, client relationships, and retention strategies.
This role focuses on driving customer satisfaction, improving operational efficiency, and ensuring dealers are utilizing the most effective processes and technologies. The Director is accountable for key performance metrics such as attrition, profitability, service levels, and customer satisfaction.
Working closely with cross-functional teams, this role ensures all dealer needs are met while maintaining alignment with company goals, culture, and operational standards.
What You’ll Do
- Lead and direct the Customer Success team, setting strategy, defining processes, and driving accountability
- Build and maintain strong relationships with dealers through proactive communication and engagement
- Act as a primary point of contact and representative of the company for key customer interactions
- Monitor customer health, identify trends, and implement strategies to improve satisfaction and retention
- Drive operational efficiency by identifying opportunities for process improvements and implementing solutions
- Oversee contract renewals and support growth within existing dealer accounts
- Partner with Sales to identify upsell and expansion opportunities
- Collaborate with internal teams (Operations, IT, Training, QA, Accounting) to resolve issues and improve service delivery
- Ensure dealers are properly onboarded, supported, and utilizing services effectively
- Monitor and manage key performance indicators including attrition, growth, and profitability
- Support acquisitions by onboarding and transitioning new dealers to company systems and processes
- Lead and communicate training initiatives and procedural updates to the team
- Represent the company at trade shows, conferences, and industry events
- Foster a culture of accountability, collaboration, and continuous improvement within the team
What You’ll Need
- Bachelor’s degree or equivalent experience preferred
- Minimum 5+ years of relevant industry and leadership experience
- Experience in customer success, account management, or client services leadership roles
- Proven experience managing teams and driving performance metrics
- Strong proficiency in Microsoft Office and business systems
- Ability to analyze customer data and performance metrics to drive decisions
- Strong understanding of customer lifecycle management and retention strategies
- Experience working cross-functionally with multiple departments
- Ability to manage multiple priorities in a fast-paced environment
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Customer-focused mindset with a commitment to service excellence
- Strategic thinking with a focus on continuous improvement
- Strong problem-solving and decision-making capabilities
- Ability to build relationships and influence stakeholders
- High level of professionalism, integrity, and accountability
What’s in it for you?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.
Here’s a snapshot of what we offer:
Competitive compensation and opportunities to share in our success
Comprehensive health benefit plans to support you and your wellbeing
401(k) retirement plan with company contribution
Inclusive parental leave designed to support all parents and caregivers
Wellbeing and lifestyle perks to support personal growth, connection, and balance
Generous PTO so you can recharge, give back, and take care of what matters most
EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.
Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.
See All 32 Customer Success Manager Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
Find Customer Success Manager JobsCustomer Success Manager Jobs by City in Utah
Where Utah roles are concentrated, by current openings.
Customer Success Manager Job Market in Utah
A snapshot from current Utah openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
- Hospitality & Tourism
What Utah Employers Look For
The qualifications that appear most often in customer success manager jobs across Utah.
- Bachelor's degree in business, communications, or a related field preferred by Utah employers
- Two or more years of experience in customer success, account management, or SaaS support
- Demonstrated ability to manage a portfolio of accounts and drive product adoption
- Proficiency with CRM tools such as Salesforce, Gainsight, or HubSpot
- Strong written and verbal communication skills for client-facing interactions
- Experience with renewal cycles, churn reduction, and net revenue retention metrics
Customer Success Manager Jobs in Utah: Frequently Asked Questions
How do you become a customer success manager in Utah?
Customer success management in Utah has no state-issued license or certification requirement, so the path runs through education and direct experience. Most Utah employers expect a bachelor's degree in business, communications, marketing, or a related discipline. Candidates who build skills in account management, technical support, or sales within Utah's SaaS and software sectors move most naturally into the role. A Certified Customer Success Manager credential from a recognized professional body strengthens applications at competitive Utah tech firms.
Which companies hire customer success managers in Utah?
Employers hiring customer success managers in Utah right now include Scrunch, Allied USA, and PDQ Chicken, based on current listings on Migrate Mate as of August 2026. Utah's Silicon Slopes corridor, centered in Salt Lake City, Lehi, and Provo, is home to a dense cluster of SaaS and enterprise software companies that sustain some of the highest concentrations of customer success hiring in the Mountain West.
Which Utah cities have the most customer success manager jobs?
The cities with the most customer success manager openings in Utah are Salt Lake City, Lehi, and Ogden. Salt Lake City anchors the largest share of openings as the state's primary corporate headquarters market, while Lehi and Provo draw significant hiring from the high-growth software and data analytics companies that have established major operations along the Wasatch Front's technology corridor.
Are there remote customer success manager jobs in Utah?
Yes, and more than most fields, because customer success work is conducted primarily through video calls, email, and software platforms rather than on-site. About 62% of customer success manager openings tied to Utah are remote or hybrid as of August 2026, reflecting how naturally the role fits distributed work. Renewal management, onboarding coordination, and health-score monitoring are the functions most consistently offered on a fully remote basis by Utah employers.
How can I get hired as a customer success manager in Utah with little or no experience?
The most realistic entry path is moving from a technical support or inside sales role at one of Utah's SaaS companies, where you already interact with customers and understand the product. Large Silicon Slopes employers including Adobe and Qualtrics regularly hire associate customer success managers and customer support specialists who build toward the full role. A portfolio demonstrating onboarding projects, client communication samples, or retention data, combined with a Certified Customer Success Manager credential, gives early-career candidates a measurable edge in competitive Utah listings.
Where can I find and apply to customer success manager jobs in Utah?
You can find and apply to customer success manager jobs in Utah on Migrate Mate, which lists current openings tied to Utah employers. Search the listings to find roles that match your experience level, industry background, and preferred location or work arrangement, then apply directly to the ones that fit. No profile creation is required to view or apply to openings.
See All 32 Customer Success Manager Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
Find Customer Success Manager Jobs