Customer Success Representative Jobs in Utah
Customer Success Representative jobs in Utah are concentrated in the state's booming technology, SaaS, and fintech sectors, with openings at every level from entry-level onboarding specialists to senior strategic account managers. Salt Lake City, Provo, and Lehi are the primary hiring metros, anchored by established employers like Adobe, Qualtrics, and Vivint that maintain large customer success teams in the region. Demand is strongest for representatives with experience in software onboarding, enterprise account management, and B2B retention. Scan the live roles below and apply to whichever ones fit.
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Showing 4 of 32+ Customer Success Representative jobs
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Job Summary
The Director of Customer Success is a senior leader responsible for overseeing the Customer Success organization, including team performance, client relationships, and retention strategies.
This role focuses on driving customer satisfaction, improving operational efficiency, and ensuring dealers are utilizing the most effective processes and technologies. The Director is accountable for key performance metrics such as attrition, profitability, service levels, and customer satisfaction.
Working closely with cross-functional teams, this role ensures all dealer needs are met while maintaining alignment with company goals, culture, and operational standards.
What You’ll Do
- Lead and direct the Customer Success team, setting strategy, defining processes, and driving accountability
- Build and maintain strong relationships with dealers through proactive communication and engagement
- Act as a primary point of contact and representative of the company for key customer interactions
- Monitor customer health, identify trends, and implement strategies to improve satisfaction and retention
- Drive operational efficiency by identifying opportunities for process improvements and implementing solutions
- Oversee contract renewals and support growth within existing dealer accounts
- Partner with Sales to identify upsell and expansion opportunities
- Collaborate with internal teams (Operations, IT, Training, QA, Accounting) to resolve issues and improve service delivery
- Ensure dealers are properly onboarded, supported, and utilizing services effectively
- Monitor and manage key performance indicators including attrition, growth, and profitability
- Support acquisitions by onboarding and transitioning new dealers to company systems and processes
- Lead and communicate training initiatives and procedural updates to the team
- Represent the company at trade shows, conferences, and industry events
- Foster a culture of accountability, collaboration, and continuous improvement within the team
What You’ll Need
- Bachelor’s degree or equivalent experience preferred
- Minimum 5+ years of relevant industry and leadership experience
- Experience in customer success, account management, or client services leadership roles
- Proven experience managing teams and driving performance metrics
- Strong proficiency in Microsoft Office and business systems
- Ability to analyze customer data and performance metrics to drive decisions
- Strong understanding of customer lifecycle management and retention strategies
- Experience working cross-functionally with multiple departments
- Ability to manage multiple priorities in a fast-paced environment
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Customer-focused mindset with a commitment to service excellence
- Strategic thinking with a focus on continuous improvement
- Strong problem-solving and decision-making capabilities
- Ability to build relationships and influence stakeholders
- High level of professionalism, integrity, and accountability
What’s in it for you?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.
Here’s a snapshot of what we offer:
Competitive compensation and opportunities to share in our success
Comprehensive health benefit plans to support you and your wellbeing
401(k) retirement plan with company contribution
Inclusive parental leave designed to support all parents and caregivers
Wellbeing and lifestyle perks to support personal growth, connection, and balance
Generous PTO so you can recharge, give back, and take care of what matters most
EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.
Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Job Summary
The Director of Customer Success is a senior leader responsible for overseeing the Customer Success organization, including team performance, client relationships, and retention strategies.
This role focuses on driving customer satisfaction, improving operational efficiency, and ensuring dealers are utilizing the most effective processes and technologies. The Director is accountable for key performance metrics such as attrition, profitability, service levels, and customer satisfaction.
Working closely with cross-functional teams, this role ensures all dealer needs are met while maintaining alignment with company goals, culture, and operational standards.
What You’ll Do
- Lead and direct the Customer Success team, setting strategy, defining processes, and driving accountability
- Build and maintain strong relationships with dealers through proactive communication and engagement
- Act as a primary point of contact and representative of the company for key customer interactions
- Monitor customer health, identify trends, and implement strategies to improve satisfaction and retention
- Drive operational efficiency by identifying opportunities for process improvements and implementing solutions
- Oversee contract renewals and support growth within existing dealer accounts
- Partner with Sales to identify upsell and expansion opportunities
- Collaborate with internal teams (Operations, IT, Training, QA, Accounting) to resolve issues and improve service delivery
- Ensure dealers are properly onboarded, supported, and utilizing services effectively
- Monitor and manage key performance indicators including attrition, growth, and profitability
- Support acquisitions by onboarding and transitioning new dealers to company systems and processes
- Lead and communicate training initiatives and procedural updates to the team
- Represent the company at trade shows, conferences, and industry events
- Foster a culture of accountability, collaboration, and continuous improvement within the team
What You’ll Need
- Bachelor’s degree or equivalent experience preferred
- Minimum 5+ years of relevant industry and leadership experience
- Experience in customer success, account management, or client services leadership roles
- Proven experience managing teams and driving performance metrics
- Strong proficiency in Microsoft Office and business systems
- Ability to analyze customer data and performance metrics to drive decisions
- Strong understanding of customer lifecycle management and retention strategies
- Experience working cross-functionally with multiple departments
- Ability to manage multiple priorities in a fast-paced environment
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Customer-focused mindset with a commitment to service excellence
- Strategic thinking with a focus on continuous improvement
- Strong problem-solving and decision-making capabilities
- Ability to build relationships and influence stakeholders
- High level of professionalism, integrity, and accountability
What’s in it for you?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.
Here’s a snapshot of what we offer:
Competitive compensation and opportunities to share in our success
Comprehensive health benefit plans to support you and your wellbeing
401(k) retirement plan with company contribution
Inclusive parental leave designed to support all parents and caregivers
Wellbeing and lifestyle perks to support personal growth, connection, and balance
Generous PTO so you can recharge, give back, and take care of what matters most
EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.
Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.
See All 32 Customer Success Representative Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in Utah
Where Utah roles are concentrated, by current openings.
Customer Success Representative Job Market in Utah
A snapshot from current Utah openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
- Hospitality & Tourism
What Utah Employers Look For
The qualifications that appear most often in customer success representative jobs across Utah.
- Bachelor's degree in business, communications, or a related field preferred
- One or more years of experience in customer success, support, or account management
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for client-facing interaction
- Demonstrated ability to manage a portfolio of accounts and drive renewals
- Familiarity with SaaS product onboarding workflows and customer health metrics
Customer Success Representative Jobs in Utah: Frequently Asked Questions
How do you become a customer success representative in Utah?
Customer success representative roles in Utah do not require a state-issued license or exam. Most Utah employers expect a bachelor's degree in business, communications, marketing, or a related field alongside relevant experience in customer-facing roles. Utah's dense SaaS and tech corridor along the Wasatch Front means employers frequently value hands-on familiarity with software products, CRM tools, and subscription-based business models over formal credentials alone.
Which companies hire customer success representatives in Utah?
Companies currently hiring customer success representatives in Utah include Scrunch, Allied USA, and PDQ Chicken, per current listings on Migrate Mate as of August 2026. Utah's established technology hub along the Silicon Slopes corridor means many of these employers are software and SaaS companies with large, structured customer success departments.
Which Utah cities have the most customer success representative jobs?
Salt Lake City, Lehi, and Ogden have the most customer success representative openings in Utah. Salt Lake City drives volume as the state's commercial center, while Provo and Lehi reflect the concentration of SaaS companies and tech startups in the Silicon Slopes corridor, where enterprise software firms maintain substantial customer success teams.
Are there remote customer success representative jobs in Utah?
Yes, and more than most fields. About 62% of customer success representative openings tied to Utah are remote or hybrid as of August 2026, reflecting how naturally the role translates to digital communication tools. Fully remote positions tend to cluster around enterprise account management and digital onboarding functions, where client interaction happens primarily through video calls and email rather than in person.
How can I get hired as a customer success representative in Utah with little or no experience?
The most realistic entry path is moving laterally from a customer support or inside sales role, which Utah's large SaaS employers like Podium, Domo, and Instructure regularly treat as a direct pipeline into customer success. Many of these companies run structured associate customer success programs designed for candidates without formal CS experience. Building a working knowledge of a popular CRM platform and completing a product onboarding certification can meaningfully strengthen an application at the entry level.
Where can I find and apply to customer success representative jobs in Utah?
You can find and apply to customer success representative jobs in Utah on Migrate Mate, which lists current openings across the state. Search the roles available, identify the ones that match your experience and location, and apply directly to whichever fit your background.
See All 32 Customer Success Representative Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
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