Customer Success Representative Jobs in Salt Lake City, UT
Customer Success Representative jobs in Salt Lake City are in strong demand, with openings concentrated in the Sugar House, Downtown, and Silicon Slopes-adjacent tech corridor across SaaS, fintech, and healthcare technology. Employers hiring right now include Scrunch, GoodLeap, and Atlassian. Find a role that fits below and apply directly.
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About GoodLeap
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Director of Customer Success
The Director of Customer Success will play a key leadership role in ensuring GoodLeap’s partners and customers achieve long-term success with our financing platform and technology solutions. This individual will lead customer success initiatives focused on onboarding, adoption, retention, and account growth while building lasting relationships with home improvement contractors, distributors, and strategic partners. The Director of Customer Success will collaborate cross-functionally with Sales, Product, Operations, Marketing, and Executive Leadership to deliver an exceptional customer experience and maximize customer lifetime value.
Essential Job Duties & Responsibilities
- Lead and develop the Customer Success team to deliver exceptional service and measurable business outcomes for partners and customers.Design and execute customer success strategies that improve onboarding, product adoption, customer engagement, retention, and expansion opportunities.
- Build strong relationships with home improvement contractors, distributors, and strategic partners, serving as a trusted advisor throughout the customer lifecycle.
- Develop customer health metrics, success plans, and performance reporting to proactively identify opportunities and mitigate risk.
- Partner closely with Sales to ensure seamless customer handoffs and successful implementation of new accounts.
- Collaborate with Product, Engineering, and Operations teams to communicate customer feedback and influence product enhancements.
- Drive customer education initiatives, training programs, and best practices that maximize platform utilization and partner success.
- Analyze customer success metrics, renewal rates, satisfaction scores, and operational performance to develop strategic recommendations.
- Resolve complex customer escalations while maintaining high levels of customer satisfaction and loyalty.
- Continuously improve customer success processes, systems, and workflows to support company growth and operational excellence.
- Present customer success insights and strategic recommendations to executive leadership while contributing to long-term business planning.
Required Skills, Knowledge & Abilities
Minimum 8 years of experience:
- Leading Customer Success, Account Management, Client Services, or Relationship Management teams within fintech, SaaS, financial services, or technology organizations.
- Managing enterprise customer relationships and delivering measurable improvements in customer retention and satisfaction.
- Developing scalable customer success strategies and operational processes.
- Strong leadership and coaching abilities with experience building high-performing teams.
- Excellent verbal, written, and presentation skills with the ability to communicate effectively across all organizational levels.
- Experience working with CRM platforms such as Salesforce, customer success platforms, and business intelligence tools.
- Strong analytical and problem-solving skills with a data-driven approach to customer engagement.
- Highly organized with exceptional project management and prioritization abilities.
- Customer-focused, proactive, and capable of managing multiple priorities in a fast-paced environment.
- Able to work independently while collaborating effectively across cross-functional teams.
About GoodLeap
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Director of Customer Success
The Director of Customer Success will play a key leadership role in ensuring GoodLeap’s partners and customers achieve long-term success with our financing platform and technology solutions. This individual will lead customer success initiatives focused on onboarding, adoption, retention, and account growth while building lasting relationships with home improvement contractors, distributors, and strategic partners. The Director of Customer Success will collaborate cross-functionally with Sales, Product, Operations, Marketing, and Executive Leadership to deliver an exceptional customer experience and maximize customer lifetime value.
Essential Job Duties & Responsibilities
- Lead and develop the Customer Success team to deliver exceptional service and measurable business outcomes for partners and customers.Design and execute customer success strategies that improve onboarding, product adoption, customer engagement, retention, and expansion opportunities.
- Build strong relationships with home improvement contractors, distributors, and strategic partners, serving as a trusted advisor throughout the customer lifecycle.
- Develop customer health metrics, success plans, and performance reporting to proactively identify opportunities and mitigate risk.
- Partner closely with Sales to ensure seamless customer handoffs and successful implementation of new accounts.
- Collaborate with Product, Engineering, and Operations teams to communicate customer feedback and influence product enhancements.
- Drive customer education initiatives, training programs, and best practices that maximize platform utilization and partner success.
- Analyze customer success metrics, renewal rates, satisfaction scores, and operational performance to develop strategic recommendations.
- Resolve complex customer escalations while maintaining high levels of customer satisfaction and loyalty.
- Continuously improve customer success processes, systems, and workflows to support company growth and operational excellence.
- Present customer success insights and strategic recommendations to executive leadership while contributing to long-term business planning.
Required Skills, Knowledge & Abilities
Minimum 8 years of experience:
- Leading Customer Success, Account Management, Client Services, or Relationship Management teams within fintech, SaaS, financial services, or technology organizations.
- Managing enterprise customer relationships and delivering measurable improvements in customer retention and satisfaction.
- Developing scalable customer success strategies and operational processes.
- Strong leadership and coaching abilities with experience building high-performing teams.
- Excellent verbal, written, and presentation skills with the ability to communicate effectively across all organizational levels.
- Experience working with CRM platforms such as Salesforce, customer success platforms, and business intelligence tools.
- Strong analytical and problem-solving skills with a data-driven approach to customer engagement.
- Highly organized with exceptional project management and prioritization abilities.
- Customer-focused, proactive, and capable of managing multiple priorities in a fast-paced environment.
- Able to work independently while collaborating effectively across cross-functional teams.
See All 37 Customer Success Representative Jobs in Salt Lake City
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Find JobsCustomer Success Representative Job Market in Salt Lake City
Who's Hiring
Top Industries Hiring
- Medical Devices
Customer Success Representative Jobs in Salt Lake City: Frequently Asked Questions
How do I get a customer success representative job in Salt Lake City?
Salt Lake City's customer success market is strongest in SaaS, fintech, and health tech, with the highest concentration of roles in the Downtown core and the Silicon Slopes corridor near Lehi and Draper. Employers here consistently prioritize candidates with CRM experience, a background in account management or technical support, and the ability to handle onboarding and renewals. Familiarity with Utah's fast-growing startup ecosystem gives candidates a real edge in interviews.
Which companies hire customer success representatives in Salt Lake City?
Salt Lake City customer success representative roles are posted by Scrunch, GoodLeap, and Atlassian and others right now, based on current listings on Migrate Mate as of August 2026. The city's employer mix skews heavily toward B2B software companies, regional fintech firms, and health technology providers that run dedicated customer success teams.
Are there remote customer success representative jobs in Salt Lake City?
Yes, customer success representative work is well suited to remote and hybrid arrangements since most of the role involves digital communication, platform walkthroughs, and account check-ins rather than on-site presence. About 100% of customer success representative openings tied to Salt Lake City are remote or hybrid as of August 2026. Onboarding coordination and enterprise account management are the functions most commonly offered as fully remote in the local market.
How can I get a customer success representative job in Salt Lake City with little or no experience?
The most realistic entry path in Salt Lake City is through a technical support or help desk role at one of the city's SaaS or health tech companies, where you build product knowledge and client communication skills that transfer directly. Employers in the Silicon Slopes corridor and downtown regularly hire for associate customer success or onboarding specialist roles that do not require prior CS experience. Completing a free CRM certification, such as HubSpot's, and highlighting any client-facing internship or retail background significantly improves your chances.
Which industries hire the most customer success representatives in Salt Lake City?
Salt Lake City customer success representative roles concentrate in Medical Devices, based on current listings on Migrate Mate as of August 2026. Salt Lake City's rapid growth as a secondary tech hub, anchored by its proximity to Silicon Slopes and a strong base of regional healthcare technology companies, makes these sectors the primary drivers of local customer success hiring.
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See All 37 Customer Success Representative Jobs in Salt Lake City
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