Customer Success Jobs in Colorado
Customer success jobs in Colorado concentrate in SaaS, cloud infrastructure, and enterprise technology, with strong demand across healthcare IT, fintech, and edtech sectors that have grown steadily along the Front Range. Denver, Boulder, and Colorado Springs lead hiring, where companies like Zoom, Ping Identity, and Oracle maintain significant Colorado operations. The most sought-after specialties include onboarding, renewals management, and technical account management, with openings ranging from associate CSM to director-level roles. Find a role that fits below and apply directly.
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Position: Customer Success Representative (CSR)
About ACE Scholarships
ACE is a 501(c)(3) non-profit, founded in 2000 in Denver, Colorado, to provide low-income children with equal access to quality K–12 private schools through partial scholarship support. Over the past 25+ years, ACE has delivered more than 140,000 scholarships worth over $390 million. This school year, ACE is serving approximately 16,000+ children in Arkansas, Colorado, Delaware, Hawaii, Kansas, Louisiana, Mississippi, Missouri, Montana, New Mexico, Texas, Utah, and Wyoming, and is actively pursuing other expansion opportunities with the support of national funding partners. ACE is actively preparing for the Federal School Choice Tax Credit Program which comes into effect January 2027. For more information visit the ACE website at www.acescholarships.org.
Our Mission
Our mission is to advance K–12 educational freedom, with a focus on securing financial support for families so they may access the quality education of their choice.
Our Values:
ACE Founding Principles: Our founding principles are the foundation of ACE and our North Star. We honor ACE’s founders by remaining committed to these principles, and we passionately advocate for the Mission and Vision these principles support.
Accountability: We embrace personal responsibility by taking ownership of our work and focusing on results. We expect both to give and to receive honest feedback.
Innovation: We know ideas matter. We prefer the risks and rewards that come with creativity to the certainty that attends stagnation.
Adaptability: We position ourselves to take advantage of opportunities, embracing strategic and operational change when it makes our work more impactful.
Optimism: We believe our best days are ahead, and we embrace a forward-thinking mindset. We will make mistakes, but we will remain cheerful in the face of adversity and give people the benefit of the doubt.
Kindness: We value everyone on our team, respect differences, and trust one another. This requires courage and strength, as it involves celebrating and giving our undivided attention to others.
Our Founding Principles:
- Free enterprise and democracy work
- Parents know the best education environment for their kids
- Private schools offer great value and have open seats
- All people are created equal and deserve an equal chance to pursue the American Dream
Position Overview
The Customer Success Representative (CSR) serves as the frontline point of contact for families, schools, donors, and internal partners. CSRs provide high-quality support through phone, email, and chat while navigating complex scholarship programs, application requirements, and system workflows.
CSRs are fully cross-trained across Family, School, and Donor support and are responsible for owning customer cases from initial contact through resolution, even when collaboration or elevation support is required. This role balances accuracy, compliance, and attention to detail with efficiency and responsiveness during high-volume and seasonal business periods.
Primary Job Responsibilities
Customer Support & Case Ownership
- Provide inbound and outbound customer service support via phone, email, and chat using ServiceNow.
- Serve families, schools, and donors by answering questions, resolving issues, and providing clear guidance related to scholarship programs and application processes.
- Own assigned customer cases from start to resolution, even when cases require elevation for additional guidance.
Application Support & Verification
- Support, verify, and reference scholarship applications while assisting families through the application process.
- Conduct manual application review when automated systems (e.g., OCR document processing) require additional verification or clarification.
- Process and manually review applications for programs that require full review, including state tax credit scholarship programs.
Accuracy, Compliance & Quality
- Balance accuracy, compliance, and attention to detail with efficiency and responsiveness while handling high customer contact volumes across phone, email, and chat.
- Follow documented processes, program rules, and compliance requirements while maintaining excellent customer experience standards.
Collaboration & Continuous Improvement
- Collaborate with Senior Customer Service Representatives, Customer Service Managers, and Business Support teams for guidance on complex cases.
- Apply feedback from training, quality reviews, and coaching sessions to continuously improve performance.
- Remain adaptable and responsive during peak application seasons and high-volume periods.
Operational Projects & Strategic Partner Support
- Participate in operational projects and strategic initiatives that support organizational growth, new program implementation, and customer experience enhancements.
- Support administrative projects including data cleanup, record maintenance, system validation, testing activities, and other initiatives designed to improve operational efficiency and data quality.
- Configure and maintain customer-facing program components, including donor pages, marketplace stores, marketing toolkits, and other strategic partner assets using established processes and requirements.
Knowledge, Skills, and Abilities
- Strong customer service skills with the ability to communicate clearly and professionally across multiple channels.
- High attention to detail with the ability to follow complex rules and processes.
- Strong organizational skills and ability to manage multiple cases simultaneously.
- Comfortable working in a fast-paced, high-volume, mission-driven environment.
- High integrity with strong alignment with ACE’s mission, values, and founding principles.
Requirements
- High school diploma or equivalent required; higher education or relevant professional experience preferred.
- Prior call center or customer service experience preferred but not required.
- Experience in nonprofit, education, or regulated environments preferred.
- Comfortable learning new systems and programs, including ServiceNow, Empower-Ed, and Microsoft 365 applications.
Location, Travel, and Reporting
- Full-time, in-office position based in Denver.
- Shift-based role that may include day or swing schedules, evenings, or extended hours during peak business periods. Available shift times include a Mid shift from 8:00am - 4:30pm (4 available positions) and a PM Swing shift from 12:00pm - 9:00pm (1 available poistion)
- Reports to the Customer Service Manager.
FLSA Status
Full-time, Non-Exempt
Compensation
Hourly compensation of starting at $25.00/hour aligned to internal pay bands and eligible for performance incentives.
Compensation Breakdown by shift & bilingual in Spanish pay differential:
Mid Shift (8:00am - 4:30pm): starting pay at $25.00 - $27.00/hour or $27.50 - $29.70/hour for bilingual spanish speakers.
PM Swing (12:30pm - 9:00pm): starting pay at $27.50 - $29.70/hour or $30.00 - $32.40/hour for bilingual spanish speakers.
Benefits package includes but is not limited to:
- Medical Insurance (with generous employer contribution)
- Dental Insurance (with generous employer contribution)
- Vision Insurance
- Voluntary Life Insurance
- HSA, FSA, Limited FSA, and Dependent Care FSA pre-tax spending accounts
- Employee Assistance Program (EAP)
- Free, Employer-paid Short-term, Long-term, and AD&D insurance
- 401(k) with 6% employer match with immediate vesting
- PTO: 120 hours accrued over first year
- Scholarships for employee’s children actively enrolled in a K–12 private school ($3,500 per child, up to $10,500 per year)
- On-site amenities at Colorado home office include Employer-paid parking, on-site gym, café, and building security, and in-office coffee, snack bar, and walking treadmill
Position: Customer Success Representative (CSR)
About ACE Scholarships
ACE is a 501(c)(3) non-profit, founded in 2000 in Denver, Colorado, to provide low-income children with equal access to quality K–12 private schools through partial scholarship support. Over the past 25+ years, ACE has delivered more than 140,000 scholarships worth over $390 million. This school year, ACE is serving approximately 16,000+ children in Arkansas, Colorado, Delaware, Hawaii, Kansas, Louisiana, Mississippi, Missouri, Montana, New Mexico, Texas, Utah, and Wyoming, and is actively pursuing other expansion opportunities with the support of national funding partners. ACE is actively preparing for the Federal School Choice Tax Credit Program which comes into effect January 2027. For more information visit the ACE website at www.acescholarships.org.
Our Mission
Our mission is to advance K–12 educational freedom, with a focus on securing financial support for families so they may access the quality education of their choice.
Our Values:
ACE Founding Principles: Our founding principles are the foundation of ACE and our North Star. We honor ACE’s founders by remaining committed to these principles, and we passionately advocate for the Mission and Vision these principles support.
Accountability: We embrace personal responsibility by taking ownership of our work and focusing on results. We expect both to give and to receive honest feedback.
Innovation: We know ideas matter. We prefer the risks and rewards that come with creativity to the certainty that attends stagnation.
Adaptability: We position ourselves to take advantage of opportunities, embracing strategic and operational change when it makes our work more impactful.
Optimism: We believe our best days are ahead, and we embrace a forward-thinking mindset. We will make mistakes, but we will remain cheerful in the face of adversity and give people the benefit of the doubt.
Kindness: We value everyone on our team, respect differences, and trust one another. This requires courage and strength, as it involves celebrating and giving our undivided attention to others.
Our Founding Principles:
- Free enterprise and democracy work
- Parents know the best education environment for their kids
- Private schools offer great value and have open seats
- All people are created equal and deserve an equal chance to pursue the American Dream
Position Overview
The Customer Success Representative (CSR) serves as the frontline point of contact for families, schools, donors, and internal partners. CSRs provide high-quality support through phone, email, and chat while navigating complex scholarship programs, application requirements, and system workflows.
CSRs are fully cross-trained across Family, School, and Donor support and are responsible for owning customer cases from initial contact through resolution, even when collaboration or elevation support is required. This role balances accuracy, compliance, and attention to detail with efficiency and responsiveness during high-volume and seasonal business periods.
Primary Job Responsibilities
Customer Support & Case Ownership
- Provide inbound and outbound customer service support via phone, email, and chat using ServiceNow.
- Serve families, schools, and donors by answering questions, resolving issues, and providing clear guidance related to scholarship programs and application processes.
- Own assigned customer cases from start to resolution, even when cases require elevation for additional guidance.
Application Support & Verification
- Support, verify, and reference scholarship applications while assisting families through the application process.
- Conduct manual application review when automated systems (e.g., OCR document processing) require additional verification or clarification.
- Process and manually review applications for programs that require full review, including state tax credit scholarship programs.
Accuracy, Compliance & Quality
- Balance accuracy, compliance, and attention to detail with efficiency and responsiveness while handling high customer contact volumes across phone, email, and chat.
- Follow documented processes, program rules, and compliance requirements while maintaining excellent customer experience standards.
Collaboration & Continuous Improvement
- Collaborate with Senior Customer Service Representatives, Customer Service Managers, and Business Support teams for guidance on complex cases.
- Apply feedback from training, quality reviews, and coaching sessions to continuously improve performance.
- Remain adaptable and responsive during peak application seasons and high-volume periods.
Operational Projects & Strategic Partner Support
- Participate in operational projects and strategic initiatives that support organizational growth, new program implementation, and customer experience enhancements.
- Support administrative projects including data cleanup, record maintenance, system validation, testing activities, and other initiatives designed to improve operational efficiency and data quality.
- Configure and maintain customer-facing program components, including donor pages, marketplace stores, marketing toolkits, and other strategic partner assets using established processes and requirements.
Knowledge, Skills, and Abilities
- Strong customer service skills with the ability to communicate clearly and professionally across multiple channels.
- High attention to detail with the ability to follow complex rules and processes.
- Strong organizational skills and ability to manage multiple cases simultaneously.
- Comfortable working in a fast-paced, high-volume, mission-driven environment.
- High integrity with strong alignment with ACE’s mission, values, and founding principles.
Requirements
- High school diploma or equivalent required; higher education or relevant professional experience preferred.
- Prior call center or customer service experience preferred but not required.
- Experience in nonprofit, education, or regulated environments preferred.
- Comfortable learning new systems and programs, including ServiceNow, Empower-Ed, and Microsoft 365 applications.
Location, Travel, and Reporting
- Full-time, in-office position based in Denver.
- Shift-based role that may include day or swing schedules, evenings, or extended hours during peak business periods. Available shift times include a Mid shift from 8:00am - 4:30pm (4 available positions) and a PM Swing shift from 12:00pm - 9:00pm (1 available poistion)
- Reports to the Customer Service Manager.
FLSA Status
Full-time, Non-Exempt
Compensation
Hourly compensation of starting at $25.00/hour aligned to internal pay bands and eligible for performance incentives.
Compensation Breakdown by shift & bilingual in Spanish pay differential:
Mid Shift (8:00am - 4:30pm): starting pay at $25.00 - $27.00/hour or $27.50 - $29.70/hour for bilingual spanish speakers.
PM Swing (12:30pm - 9:00pm): starting pay at $27.50 - $29.70/hour or $30.00 - $32.40/hour for bilingual spanish speakers.
Benefits package includes but is not limited to:
- Medical Insurance (with generous employer contribution)
- Dental Insurance (with generous employer contribution)
- Vision Insurance
- Voluntary Life Insurance
- HSA, FSA, Limited FSA, and Dependent Care FSA pre-tax spending accounts
- Employee Assistance Program (EAP)
- Free, Employer-paid Short-term, Long-term, and AD&D insurance
- 401(k) with 6% employer match with immediate vesting
- PTO: 120 hours accrued over first year
- Scholarships for employee’s children actively enrolled in a K–12 private school ($3,500 per child, up to $10,500 per year)
- On-site amenities at Colorado home office include Employer-paid parking, on-site gym, café, and building security, and in-office coffee, snack bar, and walking treadmill
See All 54 Customer Success Jobs in Colorado
Find roles in Colorado that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in Colorado
Where Colorado roles are concentrated, by current openings.
Customer Success Job Market in Colorado
A snapshot from current Colorado openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Law & Legal Services
- Consulting & Professional Services
What Colorado Employers Look For
The qualifications that appear most often in customer success jobs across Colorado.
- Two to five years of B2B SaaS or enterprise software customer success experience required
- Demonstrated ability to manage a portfolio of accounts and drive measurable retention outcomes
- Proficiency with CRM and customer success platforms such as Salesforce, Gainsight, or Totango
- Strong verbal and written communication skills for executive-level stakeholder engagement
- Bachelor's degree in business, communications, or a related field preferred by most Colorado employers
- Experience collaborating cross-functionally with sales, product, and support teams in a fast-paced environment
Customer Success Jobs in Colorado: Frequently Asked Questions
How do you become a customer success in Colorado?
Customer success roles in Colorado require no state-issued license or certification, so the path runs through relevant experience and demonstrable skills. Most Colorado employers look for candidates with a background in account management, SaaS support, or technical consulting. Earning a vendor-neutral credential such as the SuccessHACKER certification or completing a CSM bootcamp strengthens a candidacy. Colorado's active tech community, especially along the Boulder-Denver corridor, makes in-person networking a practical way to connect with hiring managers.
Which companies hire customer successs in Colorado?
Colorado customer success roles are posted by Datadog, CRUSOE, and Fussbally and others right now, based on current listings on Migrate Mate as of September 2026. Colorado's concentration of SaaS headquarters and regional enterprise tech offices means hiring activity stays consistent throughout the year across both established companies and well-funded growth-stage firms.
Which Colorado cities have the most customer success jobs?
Denver, Colorado, and Centennial have the most customer success openings in Colorado right now. Denver anchors the market as the state's largest tech employment hub, while Boulder draws hiring from its dense cluster of SaaS and life sciences companies, and Colorado Springs contributes openings from defense-adjacent technology and healthcare IT firms with a significant Front Range footprint.
Are there remote customer success jobs in Colorado?
Yes, and more than most fields. Customer success is fundamentally a communication and relationship-driven role that translates well to remote work, making Colorado one of the stronger states for distributed positions. About 73% of customer success openings tied to Colorado are remote or hybrid as of September 2026, reflecting how broadly Colorado tech employers have adopted flexible work models. Renewal and onboarding specialist roles tend to offer the most fully remote arrangements.
How can I get hired as a customer success in Colorado with little or no experience?
The most realistic entry point is a support or implementation specialist role at a Colorado SaaS company, which builds the product knowledge and client communication skills hiring managers look for before promoting into CSM positions. Large Front Range employers like Vertafore, Gusto, and Healthgrades have historically hired associate CSMs and onboarding coordinators from internal support teams. Candidates coming from account coordination, inside sales, or technical support at Colorado companies make strong lateral moves. Earning a recognized CSM certification before applying gives a clear edge when competing against more experienced candidates.
Where can I find and apply to customer success jobs in Colorado?
You can find and apply to customer success jobs in Colorado on Migrate Mate, which lists current openings across the state. Search the listings, find roles that match your experience and location, and apply directly to the ones that fit.
See All 54 Customer Success Jobs in Colorado
Find roles in Colorado that match your experience and apply in just a few clicks.
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